7 Shifts

JANUARY 7, 2020

The people you hire to run your restaurant can make or break the business. An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. The objective for restaurants is to create more engagement and stay top of mind with customers, including when they’re not hungry.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Restaurant Business

MAY 31, 2023

Hiring and retaining staff have been challenges in recent years, and labor costs are on the rise as well. The consistency, along with other benefits that automation can provide, leads to something operators need to survive in the restaurant business—customer satisfaction. Chicken’s BSK (bb.q. Chicken’s BSK (bb.q.

Franchise 261

Franchise Franchising Kitchen Safety Customer Experience 261

Culinary Cues

OCTOBER 16, 2019

Here you go: A SURVIVAL GUIDE FOR YOUNG COOKS AND THE CHEFS WHO HIRE THEM: KEEP THE PROMISE: If you apply for a job, and have an appointment to interview – SHOW UP! When we rush and cut corners because we are busy – we violate the trust that customers invest in and relinquish our pride at the same time. It’s not too much to ask.

Uniforms 323

Uniforms Equipment Small Business Customer Experience 323

EATER

JUNE 12, 2020

In 2018, Yum Brands spent $200 million for 3 percent stake in Grubhub, which included a contract stating Grubhub would give preferable pricing and service to Yum Brands restaurants, like Taco Bell and KFC. Delivery services have also come under fire for exorbitant fees, like the ones Yum Brands says Grubhub is now implementing.

Uniforms 264

Uniforms 2018 Social Media Consumer Goods 264

The Restaurant Group

MAY 3, 2025

This little devil matters because it eats away at your service quality , drains your cash flow , and leaves your customers wondering why they never see the same smiling faces twice. If youre running a Quick Service Restaurant (QSR) , brace yourself the turnover can skyrocket up to 150% ! Kills the vibe, right?

Cash Management 78

Cash Management Loyalty Program Recruiting Customer Service 78

7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. This is important, especially if you're training and hiring new employees.

Operations 221

Operations Kitchen Safety Food Safety Restaurant Law 221

7 Shifts

JULY 1, 2024

Since your main focus would be selling alcohol to your customers, you need to take a few extra steps. However, note that bar profit margins vary due to various factors like tax rates, licensing laws, customer demographics, and the cost of living in your area. It also helps to research your target customers' age and social status.

Bar 221

Bar License Food Supply Restaurant Law 221

Goliath Consulting

FEBRUARY 9, 2020

Aside from the sales opportunity, there are other clear benefits to incorporating food delivery at your restaurant, such as giving the restaurant increased visibility, exposure to new customers and gaining of valuable insights on purchasing trends 2,3. Don’t want to enter the information from all those delivery tablets? Space and Staff.

Front of House 186

Front of House Online Ordering Delivery POS 186

7 Shifts

SEPTEMBER 9, 2019

The only people who may participate in the tip pool are front-of-house employees who “perform, or assist in performing, personal service to patrons.”. Additionally, you may not require employees to pay for or maintain required uniforms. Employee contributions to the tip pool must be “reasonable or customary” (i.e.

Restaurant Law 283

Restaurant Law Cash Management Article Uniforms 283

Next Restaurants

AUGUST 17, 2022

In fact, they’re often easy targets for cybercriminals as they provide relatively hassle-free access to confidential financial data of their customers. Hence, encrypting data makes it challenging for hackers to pilfer details from your business site and customers. And restaurants aren’t immune from these attacks.

Email Marketing 153

Email Marketing Certification Employee Relations Online Ordering 153

Perfect Daily Grind

DECEMBER 2, 2019

By making the most of the increased foot traffic and sales you’ll experience, you could start your 2020 off on a better financial footing, while enhancing your customers’ holidays at the same time. Offering customers limited edition, themed treats is a great way to get them into the festive spirit. Credit: Ana Valencia .

Café 147

Café Merchandise Seasonal Menu Uniforms 147

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Shortly thereafter, in March of 1958, he was hired by Gallo Wine Distributors of New Jersey, followed by various E&J Gallo positions throughout the United States.

Brewery 350

Brewery Design Food Supply Equipment 350

7 Shifts

MAY 23, 2024

For example, if you notice that some of your customers don't eat the vegetables you serve as a "side dish" for your meals, you can make it optional or an add-on. Solutions can include preparing for possible changes in pricing, staffing, customer trends, and new technology. For a small business, this should be enough.

Point of Sale 221

Point of Sale Food Supply Seasonal Menu Cash Management 221

7 Shifts

JULY 20, 2024

With over 5 billion people using social media globally, platforms like Facebook, Instagram, and TikTok have become necessary tools for businesses to reach customers. Keeps your restaurant top of mind 68% of customers follow brands on social media to stay updated on new products and services.

Social Media 221

Social Media Customer Experience Seasonal Menu Customer Service 221

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting.

Social Media 195

Social Media Loyalty Program Email Marketing SEO 195

Restaurant Engine

DECEMBER 9, 2020

Some of your customers have even asked about catering options. You might consider hiring specific team members for your catering service to ensure it runs smoothly every time. Can you afford to invest in additional uniforms or aprons for your servers? Do you have the extra services customers might want?

Catering 113

Catering Website Management Seasonal Menu Food Supply 113

Cheetah

JUNE 14, 2021

In April alone, restaurants lost 681,000 workers to attrition, and while the hotel and restaurant segments are hiring in the hundreds of thousands, the turnover rate is still at an all time high. From the restaurants’ perspective, this obviously puts a dent in their hiring efforts. This will help ease customers into the new system.

BOH 148

BOH Back of House Front of House Employee Relations 148

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Consumer Goods Point of Sale 45

Ken Burgin

FEBRUARY 13, 2024

What is the typical service like on a busy shift? Getting an idea of the pace, volume, and intensity of service can help applicants gauge if they’re a good fit for the environment and what will be expected of them during peak times. What is the restaurant’s service philosophy and customer experience goal?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Consumer Goods Point of Sale 40

Touch Bistro

MARCH 25, 2021

A new hire checklist for restaurant employees can make the onboarding process easy and painless for all parties involved. Why reinvent the wheel every time a new hire joins your team when you can formalize the process? Your New Hire Checklist for Restaurant Employees. Get Your Employee Handbook Template. Download Now.

Hiring 52

Hiring Employee Relations FOH BOH 52

Sling

NOVEMBER 23, 2023

Some services absolutely demand special equipment (and even special training), and offering them right out of the gate can put a serious dent in your startup capital. But doing so can make things more expensive and more difficult. Keep in mind that you can always expand into other areas once your business gets going.

Insurance 78

Insurance Equipment Customer Service Hiring 78

Lavu

FEBRUARY 14, 2020

Customer Service Standards. In the restaurant industry, appearance is important because customers are looking for safe foodservice operators. Uniform—specify if a uniform is provided or if there are specific garments and colors employees must wear. . Customer Service Standards. Labor Laws.

FOH 78

FOH Social Media Restaurant Law Food Safety 78

Lavu

MARCH 30, 2020

This should be covered when new employees are hired, and regular updates should be made via staff meetings. If a restaurant doesn’t have clearly defined, measurable goals for service and sales – then it’s hard to keep everyone on the same page. Hire Cohesive Teams with Wise Hiring Practices. which would it be and why?”.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Bar and Restaurant Coach

MARCH 2, 2020

The HR department has many jobs: hiring the right people, making sure that employees are treated in accordance with the company’s ethics, code of conduct, and culture statements. Glassdoor: The average US company will spend 52 days and $4,000 to hire for a position. The Actual Cost of Hiring a New Employee. Management Focus.

Coaching 75

Coaching Employee Relations Hiring Document 75

MBB Hospitality

AUGUST 5, 2024

Effective inventory services are essential for any business aiming to streamline operations, reduce costs, and improve overall efficiency. From retail to restaurant management, the right inventory solutions can make a significant impact on profitability and customer satisfaction.

Inventory 52

Inventory Audits Franchise Franchising 52

Sling

OCTOBER 1, 2023

Along the way, we’ll address such issues as: Working from home or a storefront The importance of state and local health codes Creating a business plan Getting incorporated and licensed Hiring and scheduling employees We’ll also discuss financing (to make it all possible) and advertising and marketing (to keep it all going). Hire and train.

Catering 78

Catering License Transportation Advertising 78

The Restaurant Times

JANUARY 23, 2022

The catering industry includes companies that provide individual event-based food services. You will be able to prepare meals for your customers irrespective of where they choose to organize the event and do it in larger quantities than you would if you were operating from your home kitchen. . Creating Your Menu & Hiring Right.

Catering 75

Catering License Insurance Food Supply 75

Embrace the Suck

JUNE 13, 2022

I would say it's worth your time and energy to have your own delivery service that doesn't cost a lot of extra money. You don't get that with a third party delivery service. We don't have to go into them about bad customer service, tampering with a product and things like that. Donald Burns: No. It's interesting.

Retail 221

Retail Social Media Take-out Events 221

Culinary Digital

MARCH 20, 2024

A streamlined menu is the cornerstone of efficiency in the onboarding process within a food service establishment. This specialized product knowledge equips servers with the ability to provide detailed descriptions, make informed recommendations, and confidently answer customer inquiries.

Seasonal Menu 52

Seasonal Menu Customer Service Customer Experience Training 52

The Restaurant Times

MAY 19, 2021

They enable restaurants to maintain uniformity and consistency in terms of maintenance and service delivery, across all outlets. It is vital for the employees, especially new hires, to understand the restaurant’s management structure and their individual roles. The objectives and long-term goals of the restaurant.

Operations 52

Operations Employee Relations Front of House Hiring 52

Mad Mobile

FEBRUARY 5, 2024

43% of operators choose POS systems like tablets for functionality Tablet systems alleviate restaurant turnover Conquering the dinner rush with faster ordering Reduced walkouts with 3X faster service More easily satisfy picky preferences with menu mods The menu. The uniforms. This flexibility mirrors the needs of customers today.

Dietary Restrictions 52

Dietary Restrictions Mobile Ordering Front of House Customer Service 52

The Restaurant Times

OCTOBER 9, 2020

Newly hired employees take a long time to get accustomed to restaurant operations. Maintains Uniform Standards and Consistency In Operations. You can rest assured that uniform consistency will be maintained while preparing dishes, serving the guests, and maintaining hygiene standards in cleaning. Easy Delegation Of Tasks .

Operations 40

Operations Uniforms Cash Management Document 40

The Restaurant Times

APRIL 13, 2022

It may not be the most exciting piece of work you will ever create, but it is a critical resource if you intend to provide consistently high-quality service over time. Improved staff performance coupled with a consistent standard of operation leads to a delightful customer experience. Service Standards. Food Preparation.

Operations 52

Operations Front of House Reference Customer Service 52

Apicbase

AUGUST 29, 2024

F&B management oversees kitchen operations, menu development, customer service, and finances. The primary goal is to ensure customers have a positive experience through high-quality food, excellent service, and a pleasant atmosphere. Each component plays a crucial role in the overall success of F&B establishments.

Beverage 52

Beverage Operations Management Management 52

The Restaurant Times

MAY 30, 2021

What services will you provide to your target audience and clientele? Furthermore, this section should also consist of other related information which is vital to the business like: Type of service and layout: You need to mention what kind of service you intend to offer. What does your business aim for? Management Plans.

Point of Sale 52

Point of Sale Food Truck Employee Relations Customer Service 52