Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Experience 223

Customer Experience Customer Service Airlines Consumer Goods 223

Culinary Cues

AUGUST 14, 2020

Study and watch – these are the characteristics of businesses that are supported by loyal customers, able to attract great people, viewed as wonderful places to work, and willing to share the responsibilities of leadership. Support your small businesses – they have product, real service, and most important: heart and soul.

Small Business 375

Small Business Leadership Customer Service Communication 375

7 Shifts

AUGUST 27, 2021

Restaurants] can refuse service to anyone again as long as it's not for pretext or a discriminatory reason,” says Michael Duffy, partner at Monroe Moxness Berg , a Minnesota law firm that has worked with restaurants for decades. The Difficult Questions, Answered. How to Implement a Vaccination Policy. Looking Ahead. Additional Resources.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

Modern Restaurant Management

JULY 27, 2023

Financial insecurity has hit all-time highs in many segments of the workforce, including the restaurant and quick service restaurant (QSR) industries, whose workers tend to be more underserved with less access to affordable banking services. According to a 2021 estimate by the Federal Deposit Insurance Corporation (FDIC), there are 4.5

Cash Management 162

Cash Management Insurance Customer Service Government 162

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Culinary Cues

MAY 15, 2021

Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. It also means that more significant time must be spent training service staff how to upsell and create enhanced customer value.

Customer Experience 390

Customer Experience Cash Management Customer Service Front of House 390

Modern Restaurant Management

APRIL 21, 2021

Government Incentives. Owing to the fact that the hospitality sector has been badly affected by Covid-19, it has been a top priority for governments across the world to provide incentives and support to restart the industry. The good news doesn’t stop there, though. percent prevail for the following six months.

Franchise 197

Franchise Franchising Government Retail 197

Culinary Cues

SEPTEMBER 26, 2020

What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward? They know that at this point their primary job is to make the customer feel safe. Ask your staff!

Kitchen Safety 335

Kitchen Safety Back of House Front of House Customer Experience 335

Modern Restaurant Management

APRIL 8, 2020

The Prime Minister Boris Johnson announced that all restaurants, bars, and cafés had to be shut for dining-in customers. From takeaways to contact-free deliveries, discounts, and collection services, hospitality businesses have rolled up their sleeves to try and provide their regular services from the distance.

Food Truck 187

Food Truck Social Media Customer Service Government 187

Modern Restaurant Management

MARCH 5, 2024

Safety training and creating a culture of safety are both critical for mitigating these risks, helping restaurants establish environments that protect staff and customers, which also goes a long way toward keeping insurance premiums low and protecting the bottom line. About one-third of these cases required at least one day away from work.

Training 167

Training Food Safety Employee Relations Insurance 167

Modern Restaurant Management

MARCH 13, 2023

Generally speaking, FDA continues to leave a wide range of discretion to food service providers. That revision still leaves discretion to the restaurant (such as determining the time and temperature appropriate for the food), but it requires the restaurant and chef to carefully make those determinations and apply them to all customers.

2022 188

2022 Allergens Food Food Safety 188

Modern Restaurant Management

JUNE 20, 2023

So, how do you attract more customers to your restaurant in the competitive market? So, when you incorporate consumer reviews and satisfied customer testimonials into your marketing collateral, you can generate more conversions. Therefore, positive feedback on review websites builds a prospective customer’s trust.

Social Media 203

Social Media Email Marketing SEO Consumer Goods 203

Modern Restaurant Management

MARCH 10, 2022

Despite the above, many brokers and consultants have recommended clients, at minimum, notice the insurance policies anyway, to avoid untimely reporting, to allow for a recordkeeping of loss of income, and to create a placeholder in the event a state or federal government was to force insurers to provide some level protection in the future.

Insurance 175

Insurance Food Safety Employee Relations Front of House 175

EATER

JULY 7, 2023

Lille Allen/Eater After years of artificially low menu prices, service fees feel like an inevitable, annoying part of dining out now If you’re the type of diner who regularly eats at restaurants, you’ve almost assuredly noticed a “service fee” tacked on to your check at one establishment or another.

Front of House 97

Front of House Back of House Customer Service Restaurant Law 97

Modern Restaurant Management

APRIL 23, 2021

Restaurants can take advantage of this moving trend by implementing marketing strategies that help build lasting relationships with customers. The moving surge provides an avenue for restaurants to increase their customer base. New Mover Marketing Captures Customers Online. How Do I Form Relationships with New Residents?

Marketing 215

Marketing Social Media 2005 Franchise 215

Modern Restaurant Management

JANUARY 3, 2022

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts.

Customer Experience 221

Customer Experience Consumer Goods Mobile Ordering Customer Service 221

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

DECEMBER 11, 2019

How Multi-domain Data Governance Works from Farm-to-Fork. How is one to keep pace with these requirements, much less actually run a business that is not centered on regulations but rather, on producing great products and services along with compelling customer experiences?

Management 141

Management Management Food Food Safety 141

Clover - Restaurants

APRIL 16, 2024

Automating gratuities basically means adding a predetermined tip percentage to a customer’s pre-tax bill, automatically. The goal for adding an automatic gratuity is to ensure fair compensation for service staff while simplifying the tipping process for both customers and merchants. Do you still tip if gratuity is added?

Restaurant Law 52

Restaurant Law Tip Distribution Front of House Customer Service 52

Modern Restaurant Management

JUNE 3, 2022

Put your marketing skills to work to recruit new talent and fill open job positions at your quick-service restaurant. While government assistance programs and widening the talent pool are one way to conquer the issue, restaurant operators can implement new strategies to help ease the labor shortage by using marketing tactics.

Marketing 197

Marketing Recruiting Hiring 2017 197

Modern Restaurant Management

DECEMBER 17, 2020

Heading into the winter months, restaurants will be challenged even further as the revenue streams that have been keeping them afloat during the summer and fall such as outdoor dining and patio seating will see fewer customers with inclement weather and colder temperatures.

Back of House 215

Back of House Outdoor Healthcare Government 215

Modern Restaurant Management

SEPTEMBER 14, 2021

Wholesale costs for meat and poultry have also skyrocketed more than 20 percent since the start of the year, separate government data shows, while U.S. For example, owners can see which food items are selling and focus their marketing funds on those customer favorites. percent in June, with limited-service meals up 6.1

POS 188

POS Technology Food Food Supply 188

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Increased Consumer Demand for Environmental, Social and Governance (ESG) Policies.

2022 203

2022 Employee Relations Outdoor Fast Casual 203

Modern Restaurant Management

DECEMBER 30, 2021

Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. We at Bbot predict that, without a stronger change towards how we think about service and employment, this dry spell will become the norm. Technology also allows for seamless delivery operations during colder months.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

MARCH 14, 2024

This transition not only ensures that each wine selection deeply resonates with attendees' unique preferences but also illustrates the industry's wider adoption of innovation, prioritizing customization and quality in every aspect of event planning.

Events 189

Events Innovation Customer Experience Technology 189

The Restaurant Group

OCTOBER 21, 2022

When the pandemic in 2022 struck, every restaurant in the food industry was affected by numerous challenges such as coping with social distancing and food service restrictions. Some restaurants began offering food delivery services and logistics became a big turning point. Inflation is an increase in the prices of goods and services.

2022 88

2022 Back of House Food Supply Government 88

Modern Restaurant Management

DECEMBER 8, 2020

Once they were firmly established, it was only a matter of time before these takeout-focused services added delivery as an option for those willing to pay. But as competition increased among third-party delivery services, a problem emerged: customers were more loyal to their favorite restaurants than to their favorite application.

Delivery 197

Delivery Menu Mobile Ordering Online Ordering 197

Modern Restaurant Management

JUNE 17, 2020

However, most restaurants are faced with operating with a diminished workforce and for a reduced customer base. So, establishments are left with the difficulty of needing to provide a safe environment, stellar service, great atmosphere and fantastic food, while largely running on fumes. 2] More on this issue later.

Employee Relations 197

Employee Relations Food Safety Small Business Government 197

Modern Restaurant Management

OCTOBER 18, 2022

Are you looking for new ways to attract key audiences, including customers, prospects, employees, and investors? Additionally, growing numbers of new EV models – and government sales incentives – are sparking consumer interest. Are you trying to differentiate your brand and stand out from the competition?

Audits 189

Audits 2040 Food Safety Consumer Goods 189

Open for Business

MARCH 1, 2023

That’s why there are rules that govern working hours and conditions for teens. Are teens able to provide customer service? When it comes to teens working in restaurants, one of the biggest concerns is how teens will handle the job of customer service.

Restaurant Law 78

Restaurant Law Certification Hiring Customer Service 78

Modern Restaurant Management

DECEMBER 15, 2020

For businesses, this allows them to create automated, human-like interactions between customers and technology. This is particularly true for quick-service restaurants (QSRs) and their drive-thrus. This is particularly true for quick-service restaurants (QSRs) and their drive-thrus. The Rise of Digital Channels.

Guest Recovery 175

Guest Recovery Mobile Ordering 2025 Customer Experience 175

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. The other big challenge the pandemic has brought to life is forcing businesses and governments to rethink our approach to packaging waste. Alcohol To-Go Will Expand.

Food Safety 223

Food Safety Recycling Restaurant Law Front of House 223

Modern Restaurant Management

MARCH 9, 2023

Understand Your State’s Dram Laws Laws regarding the sale and consumption of alcohol are not established by the federal government. There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages. Closely monitor alcohol service. Patrick’s Day and year-round.

Bar 180

Bar Insurance Restaurant Law Point of Sale 180

Black Box Intelligence

MARCH 16, 2023

Customers aren’t shy about sharing feedback on their restaurant experience with the brands that they interact with. Every experience along the customer journey is an opportunity for a person to comment, complain, criticize, compliment, or even congratulate. And, that not all of these feedback loops are created equal.

Social Media 91

Social Media Front of House Customer Service Customer Experience 91

Ken Burgin

JANUARY 4, 2020

There is a range of financial assistance services available, including… Australian Government Financial Assistance – Disaster Recovery Payments for people affected by bushfires – for NSW, Victoria, Queensland and South Australia. Know someone who’s lost their home or their job or their business because of the fires?

Government 130

Government Small Business Customer Service Management 130

Modern Restaurant Management

NOVEMBER 4, 2020

Government restrictions and those frightened of the virus have ruined trade. On top of that many customers are fearful they will lose their jobs and so are being very careful with how they spend their money. The pandemic has had a brutal effect on the restaurant industry. Gift Vouchers.

Book 192

Book Social Media Customer Service Customer Experience 192

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Restaurateurs say that right now, nearly 20 percent of their revenue stems from products and services outside of their core restaurant offerings. Top 100 Places to Eat in the U.S.

2024 196

2024 Loyalty Program Food Order 2030 196