Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. There’s an art to interviewing hourly workers.

Hiring 158

Hiring Front of House Back of House Employee Relations 158

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention. Set the Bar. Stay Connected.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

7 Shifts

AUGUST 16, 2021

A bad shift can lead to unhappy customers and disgruntled staff. But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. What is a pre-shift meeting.

Front of House 397

Front of House Back of House Coaching Customer Service 397

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Expanding your place in the food service industry happens in one of two ways — developing a new restaurant concept or replicating an existing one.

Management 370

Management Management Document Hiring 370

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Back-of-House and Front-of-House. Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Team culture and customer service also suffer. The average restaurant employee, however, change jobs every 56 days ! Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Employees can refer to evaluation forms to track their progress and set professional development goals. What is a restaurant employee evaluation form?

Point of Sale 370

Point of Sale Download Communication Reference 370

7 Shifts

NOVEMBER 16, 2021

A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. Read on for everything you need to know to establish a successful process for tipping out in your restaurant. Tip Out Methods.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Goliath Consulting

JUNE 30, 2020

But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems. With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . However, we are living in exciting times with new opportunities emerging out of utter chaos.

2022 98

2022 Front of House Cash Management Online Ordering 98

Cheetah

JULY 1, 2021

This sparked a lively debate around the efficacy of mandatory service fees. Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Cheetah

JULY 1, 2021

This sparked a lively debate around the efficacy of mandatory service fees. Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Restaurant365

MARCH 25, 2020

Adjusting how you get your menu items in front of customers could help curb the drop in your sales numbers due to the COVID-19 pandemic. As many restaurant operators transition from dine-in service to delivery and takeout service only, there are many operational decisions to make. Update your website’s home page.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

Open for Business

NOVEMBER 21, 2022

POS stands for point of sale, and it refers to the transactional moments when a guest orders and pays for their meal. POS systems can contain dozens or even hundreds of options and features that businesses can customize to meet their specific needs. Quick service restaurants. What is a POS system for a restaurant? Food trucks.

POS 78

POS Mobile Ordering Point of Sale Food Truck 78

Open for Business

JANUARY 24, 2023

A busy owner’s guide to restaurant social media strategy Restaurant social media strategy refers to having a plan to connect with your guests where they spend their time: online. Though great-looking photos of delicious plates of food speak for themselves, these services are inherently social. Social media management takes practice.

Social Media 148

Social Media Front of House Download Consumer Goods 148

Restaurant365

OCTOBER 8, 2021

The term ghost kitchen generally refers to a food business that only sells items for off-premise dining. This kind of restaurant serves customers solely through online orders and delivery. Without the need to build out an expensive front-of-house presence, kitchens can get up and running faster and at a lower cost.

Front of House 78

Front of House Back of House Website Management Delivery 78

The Restaurant Times

JUNE 30, 2021

In addition to managing internal operations, he is also the interface between customers and the staff. A restaurant primarily has two types of operations – front of the house and back of the house. Optimum coordination and optimization between the two will increase customer satisfaction. . Managing Finance .

Operations 52

Operations Management Management Front of House 52

Embrace the Suck

AUGUST 11, 2019

In business strategy, there is a common theory referred to as Red Ocean and Blue Ocean strategy. And that’s the same as being referred to as a commodity. You’re now out in front of the market, and you don’t fear competition because you don’t have much. You’re in a category called average.

Social Media 224

Social Media Front of House Take-out Restaurant Law 224

Open for Business

DECEMBER 18, 2023

The most frequent include: Angel Shot With Ice Call a taxi or rideshare service like Uber or Lyft for the customer requesting the Angel Shot with ice. Angel Shot Neat or Straight Up Safely walk the customer to their vehicle when they are ready to leave the premises. This may include getting the police involved.

Transportation 78

Transportation Front of House Education Kitchen Safety 78

Goliath Consulting

JULY 28, 2020

Another profound shift in the industry is the way staff is now expected to interact with their customers. Conflict Resolution” refers to the way one resolves an issue or problem between two or more people (4). Here are some skill sets we think will help managers manage in today’s environment and how they can teach them.

Leadership 139

Leadership Employee Relations Front of House Communication 139

The Restaurant Times

JANUARY 11, 2023

Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. According to Fast Casual research , 8 out of 10 US customers use voice search to locate restaurants. But why should you automate order taking when everything is working fine for you? .

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

360Training

JUNE 11, 2020

Foodborne illness can happen at home, but approximately 60% of outbreaks trace back to restaurant service. Cross-contamination is a common way for pathogens and other contaminants to end up on a customer’s plate. They’re referred to as Potentially Hazardous Foods (or PHFs). during processing and manufacturing.

Allergens 78

Allergens Front of House Kitchen Safety Equipment 78

Transact

DECEMBER 30, 2019

Let’s go over some resolutions that your customers (and employees) will appreciate. I’m referring to topics like: Food safety best practices. Customer service. The first topic is especially relevant to every member of your team (even those working in the front of the house) because food safety is everyone’s problem. .

2020 83

2020 Kitchen Safety Food Safety Front of House 83

Goliath Consulting

FEBRUARY 9, 2020

Aside from the sales opportunity, there are other clear benefits to incorporating food delivery at your restaurant, such as giving the restaurant increased visibility, exposure to new customers and gaining of valuable insights on purchasing trends 2,3. Do you have a delivery menu? Space and Staff.

Front of House 74

Front of House Online Ordering Delivery POS 74

The Restaurant Times

MARCH 27, 2022

But that is not the end of it because, finally, a restaurant manager needs to ensure that they can achieve customer delight. But that is not the end of it because, finally, a restaurant manager needs to ensure that they can achieve customer delight. However, the growth period conveniently masked the competition brimming at its back.

Management 52

Management Management Front of House Back of House 52

Restaurant Engine

FEBRUARY 24, 2021

Hiring good staff is integral to your overall customer dining experience. As the people your diners spend the most time with, your waitstaff is pivotal to the overall customer experience. Bad service is bad service. Because Craigslist is a locally based service, you’ll generally only find local candidates.

Hiring 64

Hiring Website Management Customer Service Customer Experience 64

The Restaurant Times

MARCH 14, 2022

As such, the ability to manage conflict is also an essential requirement for a restaurant manager to ensure that staff members cooperate with each other and create the best possible customer experience. . Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH).

Management 52

Management Management FOH BOH 52

The Restaurant Times

JUNE 26, 2021

With new threats coming up, like changing customer expectations, new competitors, etc., This will give you a clear structure to focus on and help you refer back in times of need to know you’re on the right track. . Restore Customers’ Trust. Numerous restaurants went non-operational, while many shut down permanently.

Kitchen Safety 84

Kitchen Safety Food Safety Back of House Front of House 84

Sling

MAY 9, 2021

One of the best ways to keep customers coming back to sample your fare is to implement restaurant loyalty programs into your workflow. What Is Customer Loyalty? What Is Customer Loyalty? In this case, we’re talking about customer loyalty. Willing to pay a premium for a familiar product or service. 3) Skip The Line.

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Touch Bistro

AUGUST 4, 2021

Whether you’re a chef, restaurateur, or server, you need to be familiar with a vast vocabulary of culinary terms to communicate with teammates and customers. If, for example, you ask a colleague to broil something, when you actually want it braised, you could end up with costly food waste and unhappy customers. Culinary Terms.

BOH 52

BOH Front of House Back of House Point of Sale 52

EATER

SEPTEMBER 26, 2023

Fatimah Fadhil The steak house section. Inspired by a Florida Golden Corral, developed in the Netherlands, and imported to Kurdistan, ABC Restaurant features an assortment of global cuisines all filtered through the semi-autonomous region’s relationship with the U.S. Parents laugh, whipping out phones to capture the moment.

Employee Relations 128

Employee Relations Travel Sports Social Media 128

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. .”

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Restaurant365

JUNE 22, 2021

Efficient food usage involves everything from strategic menu planning to coordinating back of house and front of house teams. Cross-contamination refers to when food becomes unusable during prep or storage because of unsafe practices. And yet, it’s such a big topic, it can be difficult to understand where to begin.

Compost 88

Compost Food Waste Front of House 88

KaTom

MAY 4, 2020

As areas across America slowly establish a new normal, restaurant owners are working to figure out how they can protect the health and safety of their employees and customers. You can use the information below as an easy reference of some ideas you can incorporate into your own plan to reopen a restaurant after a coronavirus shutdown.

Front of House 64

Front of House Back of House Kitchen Safety Food Safety 64

MadMobile

AUGUST 11, 2022

Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants? Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants?

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Fast Casual Fine Dining Food Truck Mobile Ordering 52