Goliath Consulting

JUNE 30, 2020

But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems. With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak.

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Kitchen Safety Food Safety Front of House Back of House 139

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 198

360Training

JUNE 11, 2020

Foodborne illness can happen at home, but approximately 60% of outbreaks trace back to restaurant service. Cross-contamination is a common way for pathogens and other contaminants to end up on a customer’s plate. They’re referred to as Potentially Hazardous Foods (or PHFs). during processing and manufacturing.

Allergens 78

Allergens Front of House Kitchen Safety Equipment 78

Open for Business

DECEMBER 18, 2023

The most frequent include: Angel Shot With Ice Call a taxi or rideshare service like Uber or Lyft for the customer requesting the Angel Shot with ice. Angel Shot Neat or Straight Up Safely walk the customer to their vehicle when they are ready to leave the premises. This may include getting the police involved.

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Transportation Front of House Education Kitchen Safety 78

Restaurant365

OCTOBER 8, 2021

The term ghost kitchen generally refers to a food business that only sells items for off-premise dining. This kind of restaurant serves customers solely through online orders and delivery. Without the need to build out an expensive front-of-house presence, kitchens can get up and running faster and at a lower cost.

Front of House 78

Front of House Back of House Website Management Delivery 78

Goliath Consulting

FEBRUARY 9, 2020

Aside from the sales opportunity, there are other clear benefits to incorporating food delivery at your restaurant, such as giving the restaurant increased visibility, exposure to new customers and gaining of valuable insights on purchasing trends 2,3. Do you have a delivery menu? Space and Staff.

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Front of House Online Ordering Delivery POS 74

The Restaurant Times

MARCH 27, 2022

But that is not the end of it because, finally, a restaurant manager needs to ensure that they can achieve customer delight. But that is not the end of it because, finally, a restaurant manager needs to ensure that they can achieve customer delight. However, the growth period conveniently masked the competition brimming at its back.

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Management Management Front of House Back of House 52

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. .”

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Food Truck Customer Service Customer Experience Dietary Restrictions 126

The Restaurant Times

MARCH 14, 2022

As such, the ability to manage conflict is also an essential requirement for a restaurant manager to ensure that staff members cooperate with each other and create the best possible customer experience. . Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH).

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Management Management FOH BOH 52

KaTom

MAY 4, 2020

As areas across America slowly establish a new normal, restaurant owners are working to figure out how they can protect the health and safety of their employees and customers. You can use the information below as an easy reference of some ideas you can incorporate into your own plan to reopen a restaurant after a coronavirus shutdown.

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Front of House Back of House Kitchen Safety Food Safety 64

Touch Bistro

AUGUST 4, 2021

Whether you’re a chef, restaurateur, or server, you need to be familiar with a vast vocabulary of culinary terms to communicate with teammates and customers. If, for example, you ask a colleague to broil something, when you actually want it braised, you could end up with costly food waste and unhappy customers. Culinary Terms.

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BOH Front of House Back of House Point of Sale 52

ChefMod

OCTOBER 20, 2021

Sharing a delicious meal with friends and family delivers on all fronts. This spells good news for the catering industry as there’s a steady demand for their services as the year ends. People seem to be making up for the lost time on the social front, unfazed by rising fuel, food, and labor costs.

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Catering 2022 Pricing Food Supply 52

EATER

AUGUST 26, 2021

There is no storefront, no dining room, and no front-of-house staff. We have plenty of those franchisees, and the reason is because they already pay the rent, they already have a kitchen, they already have all of the prep ability and equipment,” says Franko. “So

Dine-in 101

Dine-in Delivery Equipment Fast Casual 101

Apicbase

JULY 1, 2022

With these expansions, the importance of the back-of-house is growing exponentially. The thinking used to be 70% front of the house and 30% back of the house, but now some operators are saying it should be 30% max front of the house and 70% back of the house , hence the rise of centralised kitchens.

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Operations Back of House Front of House Food Supply 52

Touch Bistro

JULY 18, 2021

The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. This report also revealed that the labor shortage was specific to back of house staff, with more than half (52%) of full service restaurants experiencing kitchen staffing shortages.

Back of House 52

Back of House 2021 Front of House Cash Management 52

BNG Point of Sale

JULY 16, 2021

It is one of the most vital key performance indicators (KPIs) for any type of establishment with food – which makes sense because without this crucial information there would not be enough revenue coming in from customers each day (or week). These important business models are what profitable restaurants don’t take lightly.

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Point of Sale Seasonal Menu Cash Management Fine Dining 52

Modern Restaurant Management

OCTOBER 23, 2019

In this edition of MRM News Bites, we feature The Local Culinary, Ordermark and DoorDash, Lavu and Omnivore, Revel and 7shifts, Tocaya Organica and Postmates, bd’s Mongolian Grill and Lightspeed POS. Local Culinary Expanding. Led by Alp Franko, The Local Culinary also expanded from eight to 20 concepts, based on popularity and demand.

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Point of Sale Customer Experience Customer Service Front of House 77

Ken Burgin

MAY 17, 2022

Number of customers, per-head spend, amount of tips, number of complaints or positive comments? Refer to communication skills right from the beginning. They can’t pretend their job is solely focused on production or customers: staff performance is central to their effectiveness. Improve the information flow.

Front of House 74

Front of House Kitchen Safety Training Sports 74

Modern Restaurant Management

MARCH 22, 2023

As if hiring struggles weren’t enough of a problem, retaining employees remains a challenge, with the quit rate in food service at approximately 5.4 – 6.2 IoT is enabling restaurant employees to focus on what matters most, the customer experience, by automating manual back-of-house tasks to free up their time.

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Back of House Front of House Food Safety Kitchen Safety 180

Apicbase

MARCH 28, 2024

The restaurant profit margin takes into account all your revenue streams, from in-house dining and takeaway orders to branded merchandise and meal kits. They also include variable costs such as food costs, hourly staff wages, and equipment maintenance. A slight improvement in your net profit makes a huge difference.

Food Truck 52

Food Truck Front of House Allergens Inventory 52

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Takeout For Good. Aramark Creates Safety Plans.

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Food Safety Kitchen Safety Mobile Ordering Guest Recovery 177

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Use Front and Back-of-House Dashboards to Stay Aligned.

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Front of House Management Management Franchise 215

Open for Business

MARCH 1, 2023

Chef, server, and bartender barely scratch the surface of all the work that happens in front and back of house. They’re responsible for wiping up spills and doing any other needed cleanup during service. Restaurant jobs include many more than the obvious few that spring to mind. You’ll find national averages for pay below.

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Fast Casual Cash Management Front of House Fine Dining 78

Modern Restaurant Management

AUGUST 19, 2020

EST. Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. The Main Course. Restaurant of the Future Panel. 20 at 4 p.m. Brands Inc. for approximately $25 million.

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Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

DECEMBER 27, 2019

“The addition of Zynstra’s virtualization technology to our software stack gives NCR even more solutions to help our customers run their store or restaurant end-to-end.” “When we started to work with NCR, we realized that our combined strengths made for an unmatched service, with a global reach. .

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Mobile Ordering Customer Service Point of Sale Customer Experience 123

EATER

MAY 9, 2023

Since a restaurant’s business model relies on food and drink primarily, it functions like a venue with in-house catering. Since a restaurant’s business model relies on food and drink primarily, it functions like a venue with in-house catering. That dish you crave so badly? Finally, all your loved ones will understand why.

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Back of House Events Front of House Beverage 88

Modern Restaurant Management

DECEMBER 9, 2019

Please refer to the full list at the appendix below or the GCA’s official website. Best Korean Restaurant: BCD Tofu House. Best New American Restaurant: The Front Yard. “This year's selection process is very smooth and efficient,” said Jiufang Ding, executive producer of The GCA. New York, NY.

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Leadership Online Ordering Website Management Customer Experience 167

The Restaurant Times

APRIL 13, 2022

It may not be the most exciting piece of work you will ever create, but it is a critical resource if you intend to provide consistently high-quality service over time. Improved staff performance coupled with a consistent standard of operation leads to a delightful customer experience. What is a Restaurant Operations Manual?

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Operations Front of House Reference Customer Service 52

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). This has resulted in under-ordering (and dissatisfied customers) or over-ordering (and increased waste). What are causing these disruptions in the US food supply chain?

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Supplies Food Supply Fast Casual Front of House 165

EATER

AUGUST 22, 2022

It was April 2017, a seventh season of the show would air in a couple of months, and a friend had come to Chicago to attend this dinner with me, not because we loved Game of Thrones — neither of us had watched for years at that point — but because the idea of a fannish dinner was exciting. This version was dyed with squid ink.)

Fine Dining 101

Fine Dining 2012 Reference Social Media 101

EATER

FEBRUARY 7, 2022

One woman’s journey into the heart of grain and how our flour is made Where were you during the great bread baking boom of 2020? Me, I was cleaning out a trash can full of dog food to make room for 50 pounds of flour. In went the white stuff, a flurry of particles clouding around me like a halo. But I also couldn’t explain what made it different.

Consumer Goods 101

Consumer Goods Back of House Small Business Front of House 101

The Restaurant Times

MAY 19, 2021

They enable restaurants to maintain uniformity and consistency in terms of maintenance and service delivery, across all outlets. Restaurant operation manuals are the spine of restaurant businesses. They include a set of important documents, guidelines, and other information that restaurant managers and staff should be aware of.

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Operations Employee Relations Kitchen Safety Front of House 52

Touch Bistro

JUNE 17, 2021

In the past, restaurant POS systems were simply used to send orders to the kitchen and then provide customers with a receipt for their meal. POS hardware refers to the physical components of the system – the parts of the system you can see and touch. Get the Ultimate Guide to the Best Restaurant POS Systems. Download Now.

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POS Cash Management Mobile Ordering Front of House 52

Modern Restaurant Management

AUGUST 28, 2020

In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A 'A Woman's Place' on Hulu.

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Allergens Kitchen Safety Guest Recovery Customer Service 146

The Restaurant Times

AUGUST 30, 2022

The food service industry across the world is saturated with a large number of players without much variation in terms of offerings. The food service industry across the world is saturated with a large number of players without much variation in terms of offerings. What is a Restaurant POS System?

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POS 2022 Point of Sale Mobile Ordering 52

Goliath Consulting

JUNE 15, 2020

The COVID-19 pandemic has proven to us all just how interconnected our food system is in the US if not, the world. The supply chain failure and the domino effect of its impact have been a wake-up call for even the veterans of the food industry. Perhaps more unsettling is the uncertainty of it all. So the question is: how do you respond?

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Supplies Food Supply Sourcing Guest Recovery 124

Modern Restaurant Management

DECEMBER 13, 2019

This edition of MRM News Bites features NLRB, IHOP, Fourth, Ordermark, Chica’s Tacos, Thanx, Chowly and EZCater, Corner Bakery, Fountainhead Taproom and PourMyBeer and Epson America. NLRB Approves McDonald's Settlements. The Board concluded that the settlements will provide a full remedy for all alleged substantive violations.

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Mobile Ordering Catering POS Customer Experience 100