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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

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How Advanced Technology Can Foster a Fair Environment Amid New Tipping Regulations

Modern Restaurant Management

The newly proposed restaurant tipping regulations soon to be implemented by the U.S. The regulations, which are set to become law in April, will eliminate the “80/20” rule that previously mandated employees earning a tipped minimum wage could only spend 20 percent of their shift performing non-tipped tasks.

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Seven Ways HR Leadership Can Reduce Risk for Restaurants During Turbulent Times

Modern Restaurant Management

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. HR is tasked with more than the safety of employees. Share Guidance.

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Why Your Restaurant Needs Marketing and PR Now More Than Ever

Modern Restaurant Management

A flexible public relations and marketing program can help create interesting promos to draw consumers to your business, as well as generate timely media stories of interest to your customers and community. Pro tip: having a PR crisis plan in place is vital as a crisis situation can easily arise! Now is the time to do it.

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Back of House, Yet Front-Facing Priority – Restaurant BOH Trends to Monitor in 2023

Modern Restaurant Management

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

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MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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The Cost of B-ing Good

Modern Restaurant Management

” as our ability to staff a kitchen and invite guests into our dining room was replaced with whatever pandemic-friendly forms of food service our creativity could conjure. ” Additionally, you will speak to or put in place written policies around employee and manager expectations and a code of ethics.