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Boost efficiency—and employee satisfaction—for great customer service

Restaurant Business

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. Quality customer service Operational delays can undercut customer satisfaction on multiple levels. On a national scale, eating and drinking businesses remain about 750,000 jobs—or 6.1%—below

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The Guide to Equitable Restaurant Tip Payout Methods & Systems

7 Shifts

There's no one-size-fits-all answer when it comes to distributing tips among restaurant staff, but there are a few different methods that are commonly used. Find the full guide to restaurant tip outs here. Tip Out Methods and Systems. Tip Out Methods and Systems. Who receives tips. Even tip splitting.

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Tip Pooling Tools to Easily Manage Tips at Your Restaurant

7 Shifts

Tipping practices are in constant conversation in the restaurant industry. Attempts have been made to eliminate tipping altogether, but many restaurants ended up reverting back to a traditional tipping system. Tip pooling is another way that restaurants have changed up the system to make it fairer for everyone involved.

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A Comprehensive Guide to Tip Laws in California

7 Shifts

California has some of the strongest, most employee-friendly tip laws in the country. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. Deduct any amount from an employee's wages due to tips received.

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A deep dive into Massachusetts’ restaurant labor laws

7 Shifts

Between their relatively high minimum wage and tip credit, wide-ranging state law on tips, and detailed guidelines on employing minors, it can be hard for restaurants to navigate. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights.

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A Comprehensive Guide to Tip Laws in California

7 Shifts

California has some of the strongest, most employee-friendly tip laws in the country. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. Deduct any amount from an employee's wages due to tips received.

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A deep dive into Massachusetts’ restaurant labor laws

7 Shifts

Between their relatively high minimum wage and tip credit, wide-ranging state law on tips, and detailed guidelines on employing minors, it can be hard for restaurants to navigate. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights.