Modern Restaurant Management

JANUARY 22, 2024

This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Loyalty Program 156

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 156

Squirrel Systems

APRIL 11, 2024

Creating efficiencies at your restaurant using Mobile POS solutions Understanding how to keep your restaurant patio operations profitable requires a strategic look at your on-the-floor dynamics. For many, dining at restaurants in the summer has a special charm, as one of the only times in a year we get to dine outdoors.

POS 94

POS Operations Mobile Ordering Front of House 94

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention. Stay Connected.

Mobile Ordering 185

Mobile Ordering Front of House Back of House Consumer Goods 185

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. How to Calculate Table Turnover Rate?

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 185

2024 Customer Experience Compost Loyalty Program 185

Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. After all, this business is all about people with customers at the forefront of decisions being made. So how do you thrive in a customer-driven competitive market? The industry is projected to reach $1.2

Customer Experience 193

Customer Experience Innovation Social Media Seasonal Menu 193

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology.

Technology 199

Technology Mobile Ordering Consumer Goods 2025 199

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Easing Customer and Employee Friction.

Mobile Ordering 193

Mobile Ordering Online Ordering Front of House Fine Dining 193

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

FEBRUARY 28, 2024

Whether it's the utilization of AI-driven analytics to elevate menu design or the precision of robotics transforming kitchen operations, a new era in dining is taking shape. Quick-Service Restaurants In the world of quick-service restaurants (QSRs), speed and efficiency have always been the hallmarks of success.

Fast Casual 114

Fast Casual Fine Dining Customer Service Casual 114

7 Shifts

JULY 22, 2022

Whether that looks like tables on the sidewalk or a rooftop bar, there’s no denying that outdoor dining brings new obstacles and challenges to the already complex life of a restaurateur or employee. You have the ability to build custom job postings in order to find ideal, qualified candidates for your restaurant's roles.

Tip Distribution 391

Tip Distribution Certification Document Seasonal Menu 391

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent year-over-year at fine dining and 3.53 percent to 8.07

Fast Casual 193

Fast Casual Fine Dining Employee Relations Customer Service 193

Modern Restaurant Management

JANUARY 17, 2024

Create an app to make it easy for Gen Z to place a mobile order, review their regular meals and stay up to date on seasonal specials and rewards. According to PYMNTS’ Connected Dining Report , 58 percent of diners have already made their meal choices before logging into an app.

Loyalty Program 189

Loyalty Program Mobile Ordering Customer Experience Back of House 189

Modern Restaurant Management

OCTOBER 13, 2022

But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. Recent surveys are showing the vast majority of Americans have been cutting back on dining out. Adopt In-House Technology to Improve Service and Reduce Errors.

Technology 177

Technology Loyalty Program Mobile Ordering Download 177

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. Embrace Digital Hospitality ??

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

Mobile Ordering 226

Mobile Ordering Online Ordering Consumer Goods Customer Experience 226

Modern Restaurant Management

OCTOBER 26, 2021

Indeed, we’ve entered a new era of customer habits –– much of it catalyzed by the pandemic, but some of which was already beginning to take shape even prior. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Owning the End-to-End Experience. million new downloads.

Mobile Ordering 216

Mobile Ordering Fast Casual Download Customer Experience 216

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. More than 90 percent of Americans say that it’s vital for a restaurant to be visibly clean while dining indoors, outdoors or when ordering takeout.

Audits 181

Audits Kitchen Safety Mobile Ordering Customer Experience 181

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs.

Social Media 212

Social Media Email Marketing Mobile Ordering Kitchen Safety 212

Modern Restaurant Management

MARCH 22, 2022

Restaurant owners must develop new ways to work more efficiently and attract more customers. The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. Food Delivery and Service Robots.

Mobile Ordering 198

Mobile Ordering Social Media Online Ordering Customer Service 198

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Prepare for Changing Conditions. Create Frictionless Transactions.

Customer Experience 239

Customer Experience Fast Casual Customer Service Mobile Ordering 239

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

Mobile Ordering 199

Mobile Ordering Marketing Menu Fast Casual 199

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. What about the rest of the market?

Loyalty Program 182

Loyalty Program Mobile Ordering Customer Service 2022 182

Modern Restaurant Management

OCTOBER 8, 2021

Walk down any street, uptown or downtown, and there are still numerous ‘closed’ signs on the front of restaurants and other service businesses. For restaurant owners, it’s delivery dine and dash. Taking pictures of all items in a delivery order. Taking pictures of all items in a delivery order.

Mobile Ordering 191

Mobile Ordering Online Ordering Front of House Customer Service 191

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

Front of House 206

Front of House Mobile Ordering Loyalty Program Back of House 206

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Voice Ordering to Ease Restaurant Interactions.

Technology 193

Technology Mobile Ordering Customer Service Food Order 193

Modern Restaurant Management

AUGUST 10, 2022

The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high. While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience.

Customer Experience 183

Customer Experience Online Ordering Customer Service Mobile Ordering 183

ChowNow

OCTOBER 26, 2023

Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. adults who order from restaurants at least once a month.

Mobile Ordering 97

Mobile Ordering Customer Experience Influencer Customer Service 97

Modern Restaurant Management

NOVEMBER 28, 2022

Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. It's Time for Innovation.

2023 196

2023 Technology Loyalty Program Mobile Ordering 196

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices.

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. contactless payment, mobile ordering, text on arrival for seating).”

Hospitality 204

Hospitality Technology Mobile Ordering Food Safety 204