EATER

OCTOBER 15, 2024

Rifrullo Café, a cozy farm-to-table restaurant in Brookline, Massachusetts, hums with customers on a steamy July mid-morning. As a chef, I have a responsibility to do my best to create good environments for people, customers, and the community,” says Marnell-Suhanosky. These restaurants try to tackle them all. Community, environment.

Compost 284

Compost Food Equipment Waste 284

ChowNow

APRIL 4, 2025

For a long time, third-party delivery apps seemed like the easiest way to get your restaurant online and in front of new customers. This means customers place orders through your own website or appnot a third-party platform. This means customers place orders through your own website or appnot a third-party platform.

Ordering 195

Ordering Online Ordering Mobile Ordering Customer Experience 195

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Thats huge! All you have to do is keep them happy. And when you do?

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 28, 2025

In this guide, youll learn how to use ChowNow tools along with a handful of other effective strategies to increase order volume, boost your current customer traffic, and grow your overall sales. Email marketing is one of the most effective ways to stay top-of-mind with customers and remind them its time to order again from your restaurant.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. Having a digital presence is critical.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

ChowNow

APRIL 11, 2025

In this article, youll learn: How online reviews shape restaurant discovery and customer decision-making Why positive reviews lead to higher revenue and stronger customer loyalty How to make them work in your favor, even when the feedback isnt perfect Lets dig into why online reviews matter more than everand how they can help your restaurant grow.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

ChowNow

JUNE 6, 2025

That’s a significant amount of lost business tied to something you can improve on your own, but the problem is that most operators have no idea where to begin fixing the issue. Drive Direct Orders and Reservations A strong online presence encourages potential customers to take action. Here are the four most essential areas to focus on.

Social Media 195

Social Media Online Ordering Website Management Email Marketing 195

7 Shifts

OCTOBER 28, 2024

A bar is a profitable business option if you’re looking to enter the food industry. It just goes to show how important drink pricing and cost management are to maximizing profits. It just goes to show how important drink pricing and cost management are to maximizing profits.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

ChowNow

JUNE 12, 2025

This guide will help you tackle both of these issues, so you can understand the power of small, data-driven adjustments, along with straightforward steps on how to achieve them. If you’re using a restaurant management system or inventory management system, you may already have this data on hand. to make and you charge $15.

Operations 195

Operations Food Supply Seasonal Menu Pricing 195

ChowNow

MARCH 28, 2025

AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage. AI is no longer just a buzzword, its a reality that is reshaping how restaurants operate, interact with customers, and make decisions. Computer Vision : This uses cameras and AI to see whats happening.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

7 Shifts

OCTOBER 22, 2024

When a restaurant participates in local events or partners with local businesses, it becomes part of the neighborhood’s fabric. 72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Go to the Google Business page and claim your restaurant.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

ChowNow

MAY 9, 2025

This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. Labor Cost Control Labor costs are one of the most challenging areas to manage, specifically because demand fluctuates from day to day.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

ChowNow

MARCH 20, 2025

In this article, youll learn: How menu management software streamlines menu updates and eliminates manual errors Why outdated or inconsistent menus can impact customer satisfaction and revenue Key features to look for when choosing the right software for your restaurant Lets explore why every restaurant needs menu management software.

Menu 195

Menu Management Management Online Ordering 195

ChowNow

JULY 11, 2025

Why Menu Categories Make Or Break the Customer Experience Most diners don’t read menus top to bottom or word for word—they scan them. Smart menu design uses categories to break choices into manageable parts—Appetizers, Salads, Mains, Sweet Dishes, etc.—so Use that flexibility to experiment. Here’s how to do that.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

ChowNow

MAY 27, 2025

What started as a passion project while working in education eventually turned into a full-fledged business built on word-of-mouth, strong community ties, and a passion for bringing bold Caribbean flavors to the Midwest. As demand grew and his reputation spread, he began taking the business more seriously, scaling slowly but steadily.

Online Ordering 195

Online Ordering Website Management Small Business Catering 195

The Restaurant Group

MAY 25, 2025

Online Reputation for Small Restaurants is critical to attract customers and build trust. Managing how people see your business online can mean the difference between success and struggle. It involves making sure customers find positive, accurate information.

Social Media 78

Social Media Customer Experience Customer Service Small Business 78

Indoor Media

JANUARY 16, 2025

In an industry that thrives on competition and customer expectations, success when starting a pizza shop is built on a foundation of core principles. We know what it takes to transform a local pizza place into a thriving community business. It leaves a lasting impression, creating memories that customers associate with your business.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78

Perfect Daily Grind

JULY 23, 2025

From small independents to regional and national brands, the Global Coffee Awards invites roasters in the US, Canada, Europe, and coffee-producing countries to submit bags of their most exceptional coffees across a range of categories. Read on to learn more about the GCA, competitor requirements, and how you can apply to submit your coffees.

2025 81

2025 Webinar Certification Café 81

Lavu

JULY 3, 2025

Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment. In this post, we’ll explore why SaaS POS is not just a trend but the future of restaurant management.

POS 78

POS Point of Sale Management Management 78

Restaurant Engine

FEBRUARY 5, 2025

A carefully and beautifully plated dish showcased as a post or an enticing video in reels or your stories captures Instagram users attention, drives engagement, and ultimately brings more customers through your doors. You want to create an experience that excites and entices customers to dine with you and return time and again.

Social Media 52

Social Media Presentation Website Management Customer Experience 52

Harbor Touch

MARCH 2, 2025

If you manage a restaurant or sling plates as a server, youve probably noticed tech creeping into every corner of the industry. The Internet of Things (IoT) isnt just a buzzword; its changing how restaurants run, from keeping customers happy to making life easier for you and your team. Thats AI at work. Thats no accident.

Communication 78

Communication Operations Back of House Cash Management 78

SpotOn

DECEMBER 27, 2024

Guests get free food and operators gain a database of loyal customers, a tool for increasing sales, and a way to differentiate themselves in a competitive market. What are some different kinds of customer loyalty programs? Do you have an existing customer pool, but you're trying to gain more frequent customers?

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

Lavu

JUNE 6, 2025

With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customer experience. Discovering new ways to reduce costs in restaurant management can boost profits. Food cost control is crucial.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Restaurant Engine

APRIL 9, 2025

This is why its essential to manage your restaurants online reviews effectively. In this article, we look at managing your online reviews and how to turn feedback into positive outcomes. These reviews influence your customers choices of where to eat in your hometown more than traditional advertising.

Management 52

Management Management Website Management Email Marketing 52

Rocket Fuel

DECEMBER 12, 2024

These chargebacks occur when a customer receives food through a third-party delivery service and then disputes their payment through their credit card company or bank. Its then up to the restaurant to supply evidence that the charge is legitimate and that the customer has no grounds for a refund. Third-party delivery chargebacks.

Delivery 52

Delivery Customer Service Online Ordering Food Order 52

Perfect Daily Grind

JUNE 18, 2025

From large corporations to small companies, WoC provides an opportunity to meet people face-to-face and introduce our software solutions to them effectively,” says Prasad Raju , the founder and managing director of Invensoft , a company specialising in commodity management software solutions for the agricultural sector.

Café 102

Café Events 2025 Website Management 102

Restaurant Engine

JUNE 14, 2025

Execute a timely restaurant rebrand to refresh your restaurant and draw in new customers. This is great news if you’re a restaurant owner or manager. If you do it poorly, you may waste time and money and even alienate loyal customers. It’s about redefining your identity and how customers experience your restaurant.

Social Media 59

Social Media Email Marketing Website Management Uniforms 59

SpotOn

FEBRUARY 4, 2025

She's designed menus, Instagram ads, and logos for small businesses. They’re an important tool for maximizing profit, managing inventory, and keeping your menu fresh and exciting.  That means your new menu templates, logo, social media, online menu, and restaurant website should all follow the same color scheme.

Design 52

Design Menu Seasonal Menu Social Media 52

Chowly

JULY 10, 2025

Guests feel the same: just 13% still prefer third-party apps, while 40% now want to order direct through your website or app (Source: Restaurant Technology News ). Here’s the kicker: repeat guests spend 67% more than first-timers, making your customer data and loyalty program more valuable than ever (Source: Restaurant Technology News ).

Ordering 40

Ordering Loyalty Program Online Ordering Back of House 40

Paper Chase Accountancy

MAY 21, 2025

They require specialized support that understands the intricacies of fluctuating revenues, high labor costs, and complex inventory management. Gain invaluable insights into choosing the ideal hospitality accounting firm to suit your specific business needs. Learn more about our Accounting Services !

Hospitality 52

Hospitality Sustainability Cash Management Hotels 52

Modern Restaurant Management

APRIL 29, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features trends in off-premise, coffee wars, the AI lifeline, the return of lunch, and how teens spend their dollars. What Customers Want and How Operators Can Deliver Consumers want speed, ease of use and rewarding experiences.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Paper Chase Accountancy

JULY 10, 2025

In today’s dynamic hospitality landscape, characterized by fluctuating demand, intense competition, and escalating operational costs, revenue management for the hospitality industry isn’t just an advantage; it’s a necessity. Key Takeaways Learn proven revenue management strategies for the hospitality industry.

Hospitality 52

Hospitality Management Management Tourism 52

SpotOn

JUNE 13, 2025

Review sites are a double-edged sword for most restaurants and small businesses. Yelp, in particular, is well known as the go-to place for disgruntled customers to complain about local businesses. Bad reviews in general present a significant challenge for businesses trying to protect their online reputation.

Customer Experience 52

Customer Experience Customer Service Small Business Take-out 52

Paper Chase Accountancy

JUNE 25, 2025

To thrive in an increasingly competitive and rapidly evolving landscape, especially in the wake of global shifts like the recent pandemic, businesses need a sophisticated approach to profitability. This is where revenue management for hospitality and tourism comes into play. What Is Revenue Management in Hospitality and Tourism?

Tourism 93

Tourism Hospitality Management Management 93

Indoor Media

OCTOBER 14, 2024

We frequently look at the competition as a threat to our own success, a zero-sum game where a customer gained is only at the expense of a customer lost by another. So many in fact, that customers are more appreciative of an earnest recommendation than fanatical hoarding. Manager: You’re serious? Woman: Absolutely.

Social Media 78

Social Media Insurance Website Management Customer Experience 78

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices. This isn’t just about ensuring a website looks nice.

Customer Experience 558

Customer Experience Online Ordering Social Media Mobile Ordering 558