Modern Restaurant Management

FEBRUARY 3, 2020

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales.

Innovation 408

Innovation Technology Management Management 408

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "The conversation between employees and customers is a rich resource of actionable insights. . "If

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

APRIL 17, 2025

Today, we offer an innovative, all-in-one solution that helps our partners with everything from giving them a deeper understanding of who their guests are to maximizing revenue. We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

SEPTEMBER 11, 2024

Future foodspaces will need to be designed to meet the personalized needs of diverse customer bases, according to Culinary Crossroads: How Societal Shifts Are Defining Tomorrow’s Dining , the latest whitepaper from IA Interior Architects research initiative, HumanX. "The

Fine Dining 450

Fine Dining Customer Experience Design Dine-in 450

Modern Restaurant Management

JULY 1, 2024

Create strong relationships with local retailers. Having these retailers on speed dial can make sure both the restaurant and the retailers are on the same page. Creating strategic LTOs is a great way to keep customers interested each season on the brand, but it's also important to be strategic about the recipes you create.

Supplies 427

Supplies Seasonal Menu Retail Food Supply 427

Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. “Restaurants are embracing new channels for customers to interact with their business, effectively meeting them wherever they are. .”

Social Media 395

Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

JANUARY 31, 2025

Year of Experimentation Square released early insights from its forthcoming annual Future of Commerce report, providing a unique look at the restaurant, retail and beauty industries across the US, Canada, UK, and Australia. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JULY 2, 2020

As restaurants around the country start to re-open for on-premises dining in some capacity, there are a lot of lessons to be learned from the experience of the past few months. Those slow adopters had to act quickly to build out or expand capabilities to meet customer demand.

Customer Service 598

Customer Service Customer Experience Technology Dine-in 598

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. "We're very impressed with their quality of execution, product cadence and customer centric approach in these unprecedented times.”

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

DECEMBER 21, 2021

Similar to the one the retail industry experienced more than 10 years ago, we will see real investment in transforming the restaurant industry using technology. Many operators had to rethink how to approach their business digitally this past year, and realize that on- and off-premise experiences are more closely connected than ever.

2022 493

2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

AUGUST 4, 2020

With revenue down, millions of workers laid off and countless eateries closed – many of them permanently – experts anticipate the operational strategy going forward to be driven by innovation and methods for doing more with less. Facilitating Customer Tracking. Users never have to interact directly with a cashier.

Cash Management 496

Cash Management 2003 Mobile Ordering Customer Service 496

Modern Restaurant Management

DECEMBER 21, 2021

In order to set themselves apart, operators will need to find ways to connect to their customers on an emotional level. Innovative Takes on Classic Comfort Food : While comfort food will continue to be in high demand, many customers would like to see innovative new versions of classic dishes.

2022 450

2022 2021 Innovation Customer Service 450

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. The buying journey is how a customer makes the decision to eat at YOUR restaurant instead of someone else’s.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. Using LPR, restaurant staff can link an order to a customer's car and use it as an identification to deliver their order once ready.

2024 493

2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

OCTOBER 6, 2020

In 2019 it was widely reported that Americans were making less and less meals at home, and with that we saw the rise of grocery stores and retailers across the country begin to offer dine-in experiences to attract customers. In fact, restaurants have become one of the most successful ways for retailers to stand apart.

Mobile Ordering 493

Mobile Ordering Customer Service Food Safety Small Business 493

Modern Restaurant Management

SEPTEMBER 28, 2021

Second-generation restaurant space—particularly locations in lifestyle centers, community centers, and inline retail environments—is proving to be beneficial to landlords, restaurateurs, and customers alike. Which is why second-generation restaurant space has emerged as an increasingly popular option. icing on the cake.

Dine-in 529

Dine-in Retail Consumer Goods Innovation 529

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Innovation is needed in several areas, including: Staff management. Kitchen operations.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Frequent hand washing following CDC guidance and food code.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

SEPTEMBER 15, 2021

Retailers are having a tougher time each month, as well. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

JANUARY 10, 2020

As an ever-growing wave of technological innovations has continued to change the game for many retailers, in particular, restaurants, so has the possibility of technology failure. In order to stay competitive while catering to new generations of hyper-connected shoppers, retailers are being pressured to innovate constantly.

Retail 296

Retail Customer Service POS Innovation 296

Modern Restaurant Management

APRIL 17, 2023

A mobile order app will enable the clients to conduct restaurant management and delivery systems automatically, faster, and completely online with the help of new innovative solutions. As a comparison, each year the University of Florida conducts a survey regarding various areas of theft and loss in the retail sector.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MAY 31, 2023

According to the National Retail Federation , consumers spent approximately $20 billion in 2022 on this annual day dedicated to Dad and it was celebrated by nearly 76 percent of the population. This starts by implementing innovative marketing tools to drive potential revenue.

Marketing 442

Marketing Email Marketing Online Ordering Specials 442

Modern Restaurant Management

MARCH 18, 2021

Menus are shifting quickly to digital screens, promising operational efficiency and a consistent brand experience from dine-in to drive-thru. Major advances in menu innovation, a field my org has some experience in, have shifted course in the past year as many restaurants have switched to almost entirely off-premise meals.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

DECEMBER 31, 2024

More than half of those surveyed, 55 percent, said increasing sales is 2025’s top priority, followed by reducing costs and enhancing guest experiences. Customers embraced the protein-packed dairy, transforming trending dishes like cottage cheese toast and flatbreads. Cottage cheese had a social media-fueled renaissance.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

MAY 31, 2023

According to the National Retail Federation , consumers spent approximately $20 billion in 2022 on this annual day dedicated to Dad and it was celebrated by nearly 76 percent of the population. This starts by implementing innovative marketing tools to drive potential revenue.

Marketing 419

Marketing Email Marketing Online Ordering Specials 419

Modern Restaurant Management

NOVEMBER 29, 2019

But there are also some areas where innovation is needed. Dining out is becoming a shareable experience. On top of that, retail sales of plant-based foods that directly replace animal products grew by 17% from August 2017 through August 2018. There is real potential on the horizon for restaurant owners. Menu Upgrades.

Fast Casual 395

Fast Casual Equipment Small Business Mobile Ordering 395

Modern Restaurant Management

DECEMBER 15, 2021

However, that’s dependent on redefining the term “customer” from wholesaler and retailer to end user. The strategic choice of a primary customer helps define business strategy and the distributor is in a unique position, given the pandemic driven market shift, to refine who the primary customer is.

Food Supply 493

Food Supply Supplies Food Point of Sale 493

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. “I found inspiration on my travels. . “I found inspiration on my travels.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

NOVEMBER 19, 2019

“I applaud all of the chefs for excelling in the kitchen, and thank them for their devotion and dedication to continuously innovating our customers’ dining experience.” Starbucks' Largest Immersive Coffee Experience. Fifteen chefs from participating U.S. Stephen Aheimer. Richard Grab. Allan Wambaa.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

OCTOBER 18, 2021

We saw “homegating” become a trend in 2020 and have concluded that because of the innovations being introduced in the space, it will continue for years to come as consumers are now accustomed to enjoying direct-to-consumer food and beverage options.

Loyalty Program 493

Loyalty Program Online Ordering Mobile Ordering Beverage 493

Culinary Cues

SEPTEMBER 30, 2024

From my experience, it is difficult to experience a dinner for two in a moderate full-service, independent restaurant for less than $120 without gratuity. Assign the task to your chef to create a menu that is exciting, innovative, delicious, accessible, and financially tolerable. That’s 21 meals for two people over seven days.

Pricing 415

Pricing Marketing Insurance Seasonal Menu 415

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? Why the immense rise?

Customer Service 474

Customer Service Sustainability Fast Casual Customer Experience 474