Modern Restaurant Management

JUNE 2, 2022

But some, such as the popularity of technology enabled dining experiences, are staying strong. The term table stakes originates from poker and refers to the minimum requirement to be considered a player. Strengthen Customer Retention. Strengthen Customer Retention. Set the Bar. Stay Connected.

Mobile Ordering 184

Mobile Ordering Front of House Back of House Consumer Goods 184

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. Just because someone’s experience looks good on paper doesn’t mean it is.

Hiring 143

Hiring Front of House Back of House Employee Relations 143

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

Back of House 52

Back of House FOH BOH Front of House 52

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Time spent on hiring is also a productivity suck, as that's time that managers and employees could be spending on other things, like focusing on the business’ growth or the customer experience. The average restaurant employee, however, change jobs every 56 days ! Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

AUGUST 15, 2022

Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. If this is your first restaurant job, explain how other jobs and experiences lead you to your interest in the industry. Can you tell me about a time when you had to deal with a difficult customer? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

NOVEMBER 16, 2021

However, servers are not the only ones who contribute to a guest's dining experience. A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. This approach incentivizes servers to create a stellar experience for every party, as they directly benefit from any higher tips.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Employees can refer to evaluation forms to track their progress and set professional development goals. more sales than their less enthusiastic colleagues?

Point of Sale 370

Point of Sale Download Communication Reference 370

Modern Restaurant Management

NOVEMBER 19, 2019

Cloud Kitchen / Virtual Kitchen / Ghost Kitchen – they are all referred to by different names, but the concept is very evident in the names. Every restaurant has a back of house and a front of house. Cloud Kitchens are restaurants with no front of house.

Delivery 143

Delivery Front of House Back of House Mobile Ordering 143

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. The traditional front of the house to the back of the house divide has closed. When people think about marketing, they think about attracting customers.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Deliverect

AUGUST 31, 2020

When ordering from these big delivery platforms, customers already have to make a big decision when it comes to choosing a restaurant to order from. If you then have an enormous list of options available, customers are likely to experience decision-fatigue and leave your page without making a purchase.

Delivery 146

Delivery Front of House Point of Sale Back of House 146

Cheetah

JULY 1, 2021

Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional. This sparked a lively debate around the efficacy of mandatory service fees.

Customer Experience 148

Customer Experience Fine Dining Front of House Customer Service 148

Cheetah

JULY 1, 2021

Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional. This sparked a lively debate around the efficacy of mandatory service fees.

Customer Experience 148

Customer Experience Fine Dining Front of House Customer Service 148

The Restaurant Times

FEBRUARY 22, 2022

Restaurant sustainability refers to how restaurants reduce their environmental impact by tackling issues such as sustainable farming, carbon footprint, supply chain shortening, food waste, packaging, water conservation, energy use, recycling, and more. The concept of sustainable business growth has developed significantly over time.

2022 98

2022 Front of House Cash Management Online Ordering 98

Goliath Consulting

JUNE 30, 2020

With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak. And clearly, online delivery will start to become an indispensable part of the dining culture as customers dine-in less. Tech for Touchless, Contact-Free Dining. Employee Health.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Open for Business

JANUARY 24, 2023

A busy owner’s guide to restaurant social media strategy Restaurant social media strategy refers to having a plan to connect with your guests where they spend their time: online. A strong social media presence has never been a more important marketing strategy, whether your restaurant is new or 110 years old. Success doesn’t happen overnight.

Social Media 148

Social Media Front of House Download Consumer Goods 148

Restaurant365

OCTOBER 8, 2021

The term ghost kitchen generally refers to a food business that only sells items for off-premise dining. This kind of restaurant serves customers solely through online orders and delivery. Without the need to build out an expensive front-of-house presence, kitchens can get up and running faster and at a lower cost.

Front of House 78

Front of House Back of House Website Management Delivery 78

Sante

MAY 11, 2020

Regardless of whether you work in the front or back of the house, you are certain to be on your feet for long hours. Common areas of the body in which restaurant workers experience joint pain from these types of injuries include knees, lower back, ankles, and shoulders. Most Common Types of Injuries in the Restaurant Industry.

Employee Relations 130

Employee Relations Front of House Back of House Kitchen Safety 130

EATER

DECEMBER 10, 2021

Between 1950 and 2018, 95 percent of the books published by major publishing houses, like Simon & Schuster and Penguin Random House, were written by white authors, according to a New York Times op-ed by Richard Jean So and Gus Wezerek. But Black authors, editors, and booksellers have long been doing the work.

Front of House 143

Front of House Book Back of House 2006 143

EATER

SEPTEMBER 26, 2023

Fatimah Fadhil The steak house section. Inspired by a Florida Golden Corral, developed in the Netherlands, and imported to Kurdistan, ABC Restaurant features an assortment of global cuisines all filtered through the semi-autonomous region’s relationship with the U.S. Parents laugh, whipping out phones to capture the moment.

Employee Relations 133

Employee Relations Travel Sports Social Media 133

The Restaurant Times

MARCH 14, 2022

As such, the ability to manage conflict is also an essential requirement for a restaurant manager to ensure that staff members cooperate with each other and create the best possible customer experience. . Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH).

Management 52

Management Management FOH BOH 52

The Restaurant Times

JANUARY 11, 2023

Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. According to Fast Casual research , 8 out of 10 US customers use voice search to locate restaurants. But why should you automate order taking when everything is working fine for you? .

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Restaurant Engine

FEBRUARY 24, 2021

Hiring good staff is integral to your overall customer dining experience. As the people your diners spend the most time with, your waitstaff is pivotal to the overall customer experience. Word of mouth is not only free, but it can help you find new waitstaff with ready made references. 1: Craigslist.

Hiring 65

Hiring Website Management Customer Service Customer Experience 65

EATER

AUGUST 4, 2022

During the Ichilanga Mulilo, the bride and her family welcome the groom with a feast The first time my now-husband told me he loved Ethiopian food as much as I did, I thought he was trying way too hard to impress me. But Joe and I spent that night eating injera the proper way, scooping the vegetables onto it and licking the sauce off our fingers.

Food 98

Food Front of House Events Restaurant Law 98

Lavu

JUNE 11, 2019

Coffee shops have a unique customer base that stands and waits patiently (we hope) for their lattes—and not selling merchandise is a lost business opportunity. Selling merchandise at your coffee house, and moving a lot of it, is contingent on a complete understanding of these three points: Knowing your customer base.

Merchandise 74

Merchandise Point of Sale Front of House Customer Experience 74

Restaurant Clicks

DECEMBER 19, 2021

Often known as the Gateway to the South, Louisville, Kentucky is also sometimes referred to as the River City and Derby City due to its proximity to the famous Ohio River and its annual Kentucky Derby races. A bustling city with a strong baseball culture, this unassuming Southern town just so happens to also have a vibrant food culture.

Dine-in 111

Dine-in Front of House Back of House Website Management 111

MadMobile

AUGUST 11, 2022

The restaurant industry refers to fast food places as quick service restaurants (QSR). Fine Dining Today’s fine dining restaurants offer an upscale ambiance and a high-end experience. Guests are paying for more than the food; they’re paying for the whole experience. Well, it all comes down to your restaurant concept.

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. .”

Food Truck 121

Food Truck Customer Service Customer Experience Front of House 121

ChefMod

OCTOBER 20, 2021

Sharing a delicious meal with friends and family delivers on all fronts. People seem to be making up for the lost time on the social front, unfazed by rising fuel, food, and labor costs. With the government banning in-house dining, savvy eateries quickly pivoted their operations.

Catering 52

Catering 2022 Pricing Food Supply 52

EATER

JANUARY 5, 2022

At the Food on Demand conference in Las Vegas, the food service industry laid out its vision for a future in which customers never have to wait. The bag, held by a grappling hook, lowers to eager customers gazing up like guppies at flakes. Just don’t think too hard about how that’d work. What a bold future.

Food 143

Food Mobile Ordering Online Ordering Food Order 143

Apicbase

MARCH 3, 2023

These back-of-house software systems have become indispensable for modern restaurants because they enhance profitability and simplify work for restaurant managers and kitchen staff. Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems.

Point of Sale 52

Point of Sale POS Management Management 52

Touch Bistro

JULY 18, 2021

The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. This report also revealed that the labor shortage was specific to back of house staff, with more than half (52%) of full service restaurants experiencing kitchen staffing shortages. Download Now.

Back of House 52

Back of House 2021 Front of House Cash Management 52

Apicbase

JULY 1, 2022

With these expansions, the importance of the back-of-house is growing exponentially. The thinking used to be 70% front of the house and 30% back of the house, but now some operators are saying it should be 30% max front of the house and 70% back of the house , hence the rise of centralised kitchens.

Operations 52

Operations Back of House Front of House Food Supply 52

Lavu

MARCH 30, 2020

Although formal team building events are encouraged in certain HR manuals, a simple Google search for “bad team-building experiences” will provide you with a litany of horrors. All employees, whether front- or back-of-house, should be clear on the long-term goals of your business. Specify Long-Term Company Goals.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Modern Restaurant Management

OCTOBER 23, 2019

” The Local Culinary has adopted an approach that emphasizes the experience aspect of the delivery. In this edition of MRM News Bites, we feature The Local Culinary, Ordermark and DoorDash, Lavu and Omnivore, Revel and 7shifts, Tocaya Organica and Postmates, bd’s Mongolian Grill and Lightspeed POS. Local Culinary Expanding.

Point of Sale 70

Point of Sale Customer Experience Customer Service Front of House 70

Touch Bistro

AUGUST 11, 2021

These states and provinces demonstrate that there are some strategies you can employ to cope with rising minimum wage without firing your staff or compromising customer service. (and provinces in Canada) have already increased their restaurant minimum wage and tipped minimum wage in the past few years. Georgia: $7.25/hour Hawaii: $10.10/hour.

2021 98

2021 Restaurant Law 2022 Seasonal Menu 98