Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. .

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. This allows for brands to have a direct relationship with customers, and in turn, create more personalized, frictionless engagements.

Mobile Ordering 203

Mobile Ordering Marketing Menu Fast Casual 203

Sling

JANUARY 4, 2023

Casual dining. Fast casual. Bistro vs. fast food. Fast food restaurants are significantly less formal than bistros and usually focus on price, convenience , and speed. After they have their food, customers can take it to go or seat themselves and eat in-house. Ghost restaurant. And many others.

Fast Casual 78

Fast Casual Fine Dining Seating Food Order 78

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

LevelUp

OCTOBER 14, 2019

In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. Now, it is crucial that quick-serve and fast-casual restaurants offer the ability to order online. Smaller dining areas have given way to bigger lobbies, and signage is crucial to direct customer foot traffic.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Modern Restaurant Management

MARCH 25, 2021

Tech has taken its seat at the table – literally. To both keep businesses as clean and safe as possible and align with customer expectations.” By delivering on customers’ expectations for this type of technology, operators are able to offer the best-possible customer experience (CX).

Customer Experience 197

Customer Experience Customer Service Fast Casual Point of Sale 197

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. They Save Your Staff Time.

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction.

Online Ordering 188

Online Ordering Point of Sale Management Management 188

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

FEBRUARY 1, 2022

Despite some gains, seven in ten operators across all major segments say their restaurant currently does not have enough employees to support customer demand and most operators expect their labor challenges to continue through next year. Roughly half of U.S.

2022 207

2022 2030 Food Supply Recruiting 207

Modern Restaurant Management

JULY 22, 2021

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Restaurant owners have learned that such data is a priceless resource for improving customer relationships and, ultimately, increasing profits.

Allergens 208

Allergens Fast Casual Online Ordering Food Safety 208

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Include a headshot, quick bio, and list of relevant experience. Who is your target customer? Talk about what marketing channels you plan to use to get butts in seats. Sample Menu.

Point of Sale 397

Point of Sale Back of House Document Download 397

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Its user-friendly interface makes it easy to manage waitlists, handle special requests, and seat customers strategically to maximize capacity without compromising customer satisfaction.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

MadMobile

AUGUST 11, 2022

Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants? Fast Casual A fast-casual restaurant concept is the perfect blend of fast food and casual dining.

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Bingage

JANUARY 14, 2020

Trending Blog: Zomato to Buy Ubereats India (Current Report) Well, everyone defines restaurants as an establishment where food is prepared and served to customers in exchange for money. Fast Food Restaurants. They are traditionally what consumers call fast food. Fast food is prepared and served quickly and inexpensively.

Fast Casual 72

Fast Casual Fine Dining Food Truck Casual 72

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Fast and friendly service. What Is Back of House in a Restaurant? Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

JULY 30, 2021

The partnership with Clean Juice is highlighted by the creation of the brand’s first-ever national TV spot featuring Tebow and his experience with the brand. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. ” Curry Up Now Adds Incentives LTO.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Future Food

OCTOBER 19, 2022

My wife and I were exceptionally lucky with our first born, as we could essentially take him anywhere - breakfast, lunch or dinner - from a busy café to a smart casual restaurant, and enjoy a meal out without a gripe. Determining who your target customers are and what they want? Bam Bam Italian. Rezz Hotel Adelaide. So how can it work?

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78

Next Restaurants

MAY 4, 2021

Here are some tech ideas that could help your restaurant become ready for a minimum contact experience: Digital Reservations. You no longer need to have a person dedicated to handling reservations, leaving your staff free to better serve your guests already in the seats. Kitchen Display Systems. Image from Wavesoft.

Online Ordering 136

Online Ordering Fast Casual Mobile Ordering Point of Sale 136

EATER

DECEMBER 13, 2021

At some fast-casual places you could order from a tablet at your table, never speaking to a server, and apps let you order your Starbucks on the go and have it waiting when you arrive. Restaurants can quickly see who is ordering what kinds of dishes, and save customers’ preferences for the next time they dine in.

Fast Casual 106

Fast Casual Customer Service Reservations Fine Dining 106

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Key findings include: Basic customization and segmentation tactics are no longer enough.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Black Box Intelligence

MARCH 4, 2021

These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. Some may even build express-style locations with no indoor seating at all. We started to see a lot of this in the fast casual segment even before the pandemic, and it is catching on throughout the industry.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Restaurant Clicks

MAY 6, 2021

Fare Well is a “retro chic” casual dining restaurant that offers patio dining as well as takeout. While all locations of Plnt Burger are fast casual, this location allows friends to gather in a relaxed environment. VegZ is a casual restaurant that serves up Indian inspired vegetarian cuisine. Order Online. HipCityVeg.

Fast Casual 78

Fast Casual Food Online Ordering Casual 78

Restaurant Clicks

JUNE 27, 2021

Finding the best seafood in any city is an absolute must to enhance your dining experiences. A casual seafood restaurant serving up spectacular food, Quarterdeck has so many fingerlicking good options. Featured on the Wine Spectator list, the emphasis is on knowledge of drink pairings and wonderful customer service. Their crabs!

Fast Casual 126

Fast Casual Casual Reservations Front of House 126

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. “Customers need the help of suppliers and distributors more than ever at the moment,” Crompton said. Visits at P.M. Check values up.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Shasta, California. Ranbir Bhatia, GM, Benares NJ in Wyckoff, New Jersey.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Restaurant Clicks

SEPTEMBER 25, 2021

Hard Times Cafe is a casual dining environment which has decor that is meant to be reminiscent of a chili parlor during The Great Depression. Their restaurant is beautifully fragrant, and conjures up a perfect storm of a dining experience where you will want to stay for hours. Many customers in the Washington, D.C.

Fast Casual 94

Fast Casual Sports Online Ordering Social Media 94

Restaurant Engine

DECEMBER 23, 2020

Restaurant customers in 2021 are going to be looking for contactless options when they frequent your restaurant. This keeps your customers and your employees safer. In addition, for customers calling in or ordering on your website, considering offering options for your customers to pay in a no contact manner.

2021 112

2021 Online Ordering Fine Dining Mobile Ordering 112

EATER

FEBRUARY 28, 2023

He opened the buzzy 15-seat Brooklyn restaurant, one of Eater’s Best New Restaurants of 2022 , after winning the city over with a dinner series called Iya Eba in the late summer of 2020. “I Teranga’s more casual format — and that it took three years to open in the U.S. So why not create that experience using the food that I love?”

Fine Dining 130

Fine Dining Fast Casual Dine-in Presentation 130

Xtra Chef

MARCH 30, 2020

Think Fast, Act Local. He needed to act, and fast. He had an opportunity to act in the best interest of Easton and help his customers stay closer to home by coming to his cafe for groceries rather than venturing out to large, national chain stores. By utilizing Toast, Hoy could offer online ordering for customer pickup.

Fast Casual 82

Fast Casual Back of House White Paper Online Ordering 82

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

MAY 11, 2020

Restaurant management software company Upserve and restaurant-architect William Duff speak here about evolving trends they are seeing and discussed some ways the dining experience might look and feel different as the new normal unfolds. Partnering a Fine Dining Experience with a Take-Out Option. Dedicated Take-out Area for Staging.

Fine Dining 244

Fine Dining Online Ordering Dine-in 2007 244

The Restaurant Times

JULY 27, 2020

As per industry experts, social distancing is going to be the new normal that both customers and restaurateurs have to embrace. . Due to the virus scare, physical distancing is here to stay, and restaurant operators must take adequate measures to ensure the safety of customers and staff. Reinforcing Contactless Dining Experience.

Operations 97

Operations Kitchen Safety Food Safety Social Media 97

Open for Business

OCTOBER 20, 2023

Is there a shortage of healthy fast-food options? Customer experience is another factor, and your interior should resonate with the brand’s personality. Think of it as a curated experience for your diners and begin with a deep dive into your ideal guest. Are people craving a new Italian place? Efficiency is key.

License 78

License Email Marketing Seasonal Menu Front of House 78

Next Restaurants

MAY 4, 2021

Here are some tech ideas that could help your restaurant become ready for a minimum contact experience: Digital Reservations. You no longer need to have a person dedicated to handling reservations, leaving your staff free to better serve your guests already in the seats. Kitchen Display Systems. Image from Wavesoft.

Online Ordering 78

Online Ordering Fast Casual Mobile Ordering Point of Sale 78