Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

NOVEMBER 9, 2023

Purchasing commercial ice and refrigeration equipment can be a significant financial burden on your business. The high upfront costs, ongoing maintenance expenses, and potential equipment obsolescence can quickly eat into your budget. Leasing provides peace of mind, knowing that you are covered if any issues arise with your equipment.

Equipment 492

Equipment Cash Management Small Business Technology 492

Modern Restaurant Management

DECEMBER 9, 2024

It’s the perfect season for experimenting with new menu items that align with previous seasonal trends. Delve into previous POS data to see which dishes your customers were steering towards during the lead up to Christmas.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. Focus on: Hiring for Culture Fit : Seek candidates who align with your restaurant’s values by emphasizing character and attitude over experience when interviewing.

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. remain eager to dine out. In the U.S.

Customer Experience 474

Customer Experience Mobile Ordering Loyalty Program Point of Sale 474

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. IoT devices provide real-time data on critical factors, including equipment performance, energy consumption, and production processes.

Food Safety 504

Food Safety Operations Management Management 504

Modern Restaurant Management

DECEMBER 26, 2024

While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. Advanced networking solutions have emerged as a critical player in this revolution, offering the potential to enhance restaurant operations dramatically.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. The future of dining will center on creating smarter, simpler, and more personal experiences for customers.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

OCTOBER 28, 2024

Digital transformation has completely reshaped how we serve customers and empower employees, but the stakes are higher than ever. From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. Take Cousin Subs as an example. The result?

Point of Sale 445

Point of Sale Customer Experience Technology 2024 445

Modern Restaurant Management

APRIL 18, 2025

Restaurant operators are dealing with shrinking margins, labor shortages, and higher guest expectations than ever before. It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. This isn’t about replacing people with machines. Smarter data use.

Airlines 434

Airlines Hospitality Waste Food Order 434

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. As a result, the potential customer who just walked in also knows what to expect, automatically putting them at ease. Those who are forced to wait longer than expected are 18 percent less satisfied with their experience overall.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. “These updates are built to help restaurants run more efficiently, reduce friction for staff, and ultimately create a smoother experience for diners.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

NOVEMBER 19, 2024

I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

JUNE 5, 2025

With razor-thin margins, restaurants cannot afford to overlook how food waste directly impacts profitability, operational efficiency and job security. By optimizing operations and adopting smarter management practices, restaurants can dramatically cut food waste without overhauling their entire business model.

Waste 322

Waste Operations Food Sustainability 322

Modern Restaurant Management

OCTOBER 13, 2024

However, to ensure restaurants can deliver on these innovations, streamline their operations, and reduce costs, there’s a clear requirement for new solutions – cellular signal boosters – to ensure complete connectivity inside restaurants. Availability : Cellular experiences fewer signal disruptions compared to Wi-Fi.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. Meaning it doesnt matter how busy or slow you are, these restaurant operating costs dont change.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

MARCH 5, 2025

The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customer experience, or operational efficiency. Space or equipment constraints that prevent further growth in the current setup.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. As competition intensifies, companies must innovate and streamline operations to stay ahead. This is where real, hands-on experience becomes invaluable.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

ChowNow

MAY 9, 2025

This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. A quick audit of your operating costs can uncover easy ways to save money and tighten up your systems.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

DECEMBER 26, 2024

The restaurant experience has quickly become a digital landscape. Cashless payment systems will encourage more point-of-sale system attacks Point-of-sale systems are a foundational component of a restaurant’s daily operations. But this technology adoption has also introduced new cybersecurity vulnerabilities.

2025 558

2025 Point of Sale Food Supply Online Ordering 558

Modern Restaurant Management

JUNE 18, 2025

Music done well in restaurants makes all the difference in how long guests will stay, whether they have a good experience and most importantly, how much money they will spend. We did a study with one of our full-service operations and found that guests spent 30 to 40 minutes in the restaurant with no music. Volume is another issue.

Loyalty Program 251

Loyalty Program License Customer Experience Restaurant Law 251

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. For the first part, click here and for the second part, click here.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 22, 2021

With the new year just around the corner, many restaurants are deciding how they can enhance their operations going forward. There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience. Connected Equipment.

2022 610

2022 Equipment Email Marketing Customer Service 610

Culinary Cues

MAY 12, 2025

Meticulously clean kitchens; pristine, starched chef whites; the very best equipment and ingredients from around the world. A growing number of chefs are shifting their attention to independent operations that focus on foods with wider appeal that need a commitment to excellence. Make the tomato an experience.

Fine Dining 348

Fine Dining Seasonal Menu Front of House White Paper 348

EATER

OCTOBER 15, 2024

Rifrullo Café, a cozy farm-to-table restaurant in Brookline, Massachusetts, hums with customers on a steamy July mid-morning. As a chef, I have a responsibility to do my best to create good environments for people, customers, and the community,” says Marnell-Suhanosky. These restaurants try to tackle them all. Community, environment.

Compost 284

Compost Food Equipment Waste 284

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. The key is using technology to work smarter, not harder.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

JANUARY 22, 2025

That’s why this approach will help you avoid costly mistakes, save time making important decisions, and make for a less stressful renovation experience. Furthermore, CAD supports the design-build lifecycle and maintenance, ensuring continuity and precision from the initial concept to the daily operation of the completed restaurant.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

APRIL 7, 2025

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. It’s no secret that restaurants with more than one location depend on standardization to thrive.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

MAY 30, 2025

With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. This is true for businesses operating in office settings just as much as in restaurants, supermarkets, and other settings where businesses have daily contact with consumers.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Technology adoption across the industry has continued to surge; restaurants are juggling upwards of 10 pieces of tech to maintain regular operations.

Front of House 609

Front of House Back of House Loyalty Program Customer Experience 609

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

The Rail

MARCH 31, 2025

In the end, restaurant groups can turn managing multiple offices into a competitive advantage by focusing on these key areas, which will drive customer happiness and the business forward. It ensures process consistency and simplifies operations across multiple sites. Online Ordering Platforms: These systems give customers convenience.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

OCTOBER 16, 2024

Fake orders can lead to lower ratings and poor customer reviews, which diminishes the credibility of genuine restaurants and reduces consumer trust. Additionally, the inflated order volumes from fraudulent accounts can push legitimate restaurants lower in search rankings, causing them to lose visibility and customers. In 2023, over 1.5

Delivery 417

Delivery Food Order Online Ordering Food Supply 417