Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Personalization Drives Brand Loyalty. Can't touch this. Can't touch this.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. The report surveyed more than 1,500 U.S.-based

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

SEPTEMBER 30, 2020

The top choice by far was having a culinary experience similar to eating at the restaurant. restaurants are very likely to have fewer dine-in customers this fall/winter than usual. Another potential revenue generator is offering meal kits that customers can cook at home themselves.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

FEBRUARY 17, 2020

” Ahead of the official launch, Yelp ran a successful pilot program with Denny’s, with the help of their media agency, ?Spark We look forward to continuing our partnership in 2020 and uncovering even more valuable ways to attract more customers to Denny's.” Spark Foundry?. Showcase Ads : ? Carl Mittleman.

Sports 384

Sports Point of Sale Customer Experience Entertainment 384

Modern Restaurant Management

SEPTEMBER 15, 2021

. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. Paytronix Systems, Inc., A census-balanced panel of 2,072 U.S.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. With flip’d, we can provide that on-the-go fast casual experience, making now the perfect time to bring this concept into the world.”

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Aramark Creates Safety Plans. Installing plexiglass barriers at checkout.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

AUGUST 14, 2020

As a way to provide a fast-track to joining the Fazoli’s Family, the brand’s latest conversion program offers new and current franchisees a Zero Franchisee Fee, Zero Royalty Fee in year one. We are offering a groundbreaking conversion opportunity with our new Fazoli’s 2020 Franchise Incentive Program.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Modern Restaurant Management

FEBRUARY 6, 2020

” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton. In addition, her son Naheed brings more than 25 years of experience in restaurant franchising and will serve as CEO of CPK’s Alberta footprint.

Franchise 384

Franchise Franchising Fast Casual 2019 384

7 Shifts

AUGUST 18, 2024

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. You're not only competing against many other bars but establishments offering entertainment, food, and drink. These elements need to work together to ensure your customers understand what you're about.

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. We’ve seen how robotics can improve not only the customer experience, but the employee experience.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

FEBRUARY 25, 2020

. “We’re thrilled to partner with Condado Tacos in the continued mission of creating dining experiences where uniqueness is celebrated,” said Chris Artinian, Managing Director at The Beekman Group. Customers still line up for Puritan ice cream, and crowd into booths for American comfort food and Greek classics.

Mobile Ordering 350

Mobile Ordering Front of House Customer Experience Back of House 350

The Restaurant Group

NOVEMBER 20, 2024

Introduce dishes or experiences that aren’t available elsewhere. Building a community around your brand fosters loyalty. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies. Conduct Cooking Classes or Tastings Engage guests with interactive experiences.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The “Most QSR and Fast Casual brands have already adopted a digital ordering program. .

2019 323

2019 Compost Mobile Ordering Online Ordering 323

Social Hospitality: Restaurants

DECEMBER 1, 2019

Not to mention: you must always deliver a memorable experience for customers. This is true for everything processing reservations and orders, to marketing, to being able to deliver entertainment in your establishment. Technologies for Entertainment. Buzztime offers tablets that let customers play trivia and poker games.

Technology 195

Technology Website Management Entertainment Mobile Ordering 195

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

Mobile Ordering 378

Mobile Ordering Online Ordering Food Order Hospitality 378

SpotOn

JANUARY 29, 2025

Ranked #1 out of 27 competitors, SpotOn’s superior performance and customer satisfaction highlight its dedication to helping restaurants succeed. Island Entertainment (Gulf Coast) : A hospitality management company overseeing restaurants, bars, amphitheaters, and live music venues with capacities ranging from hundreds to thousands.

POS 57

POS 2025 Marketing Loyalty Program 57

Modern Restaurant Management

FEBRUARY 19, 2020

Her wealth of experience with leading brands and impressive set of skills will be highly valuable to our business and its outstanding franchisees. Checkers & Rally’s will continue its tradition of putting the customer first and serving its communities by delivering high quality, craveable food at exceptional values.

Franchise 307

Franchise Franchising Fast Casual Point of Sale 307

7 Shifts

JUNE 16, 2024

After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back. Customers today strongly believe in the importance of social responsibility.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

7 Shifts

JULY 1, 2024

Since your main focus would be selling alcohol to your customers, you need to take a few extra steps. However, note that bar profit margins vary due to various factors like tax rates, licensing laws, customer demographics, and the cost of living in your area. It also helps to research your target customers' age and social status.

Bar 221

Bar License Food Supply Restaurant Law 221

Next Restaurants

MAY 8, 2024

This is a struggle for about 80% of restaurateurs worldwide, as they understand customer preferences and deal with higher food costs and fierce competition. From innovative marketing techniques to strategic menu optimization, these methods offer a roadmap for encouraging repeat business and feeling excited to welcome new customers.

Loyalty Program 105

Loyalty Program Social Media Point of Sale Online Ordering 105

Mad Mobile

MAY 22, 2024

In the past, a wallet full of coffee shop punch cards was as close as most people got to restaurant loyalty programs. While points-based systems were once enough to capture customer attention, that’s no longer the case. But times have changed, and younger generations have different expectations than their predecessors.

Loyalty Program 40

Loyalty Program Mobile Ordering Social Media Customer Experience 40

Bingage

FEBRUARY 6, 2020

Valentine’s Day is a productive way to attract a bunch of customers outside your restaurant. of restaurants offer an experiential dining experience for their guests including entertaining activities and romantic music. Restaurant with a good loyalty program , that increase chances of visiting by 22%.

Marketing 98

Marketing Loyalty Program Social Media Email Marketing 98

The Rail

APRIL 11, 2024

But if you want a continuous flow of customers, you must market your services continuously to potential guests, even when business is good. Restaurant email marketing is the best way to attract new customers, increase table occupancy, and build a loyal customer list. This encourages them to share their email address.

Email Marketing 130

Email Marketing Reservations Marketing Loyalty Program 130

SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  Upgrade your outdoor dining experience Summer is synonymous with outdoor dining. We can help.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Bingage

NOVEMBER 18, 2019

This is a great time to come above all the daily restaurant task like ordering and cooking the same food and serving the favourite dish of customers. Approaching a customer for infrequent products can be tough but can be easily achieved with combo offers. STOP Offering Loyalty Points!! Go with Mild decoration. Promote via SMS.

Loyalty Program 81

Loyalty Program Social Media Email Marketing Advertising 81

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Food Retail 78

Indoor Media

NOVEMBER 23, 2017

This type of advertising can unlock access to new customers who wouldn’t have come into your restaurant otherwise. Restaurant Loyalty Programs. How do you reward customers who dine frequently at your restaurant? Do you have a loyalty program in place? Read more about customer loyalty in our blog.

Loyalty Program 78

Loyalty Program Social Media Advertising Coupons 78

Uncorkd

JANUARY 2, 2019

No one can resist a great deal or a night of fun, so below is a list different ways restaurants can attract customers during the slow months. This can this bring in a customer, but also most individuals celebrate with friends leading to larger groups and orders. Loyalty Programs. Referral Program. Promotions.

Loyalty Program 67

Loyalty Program Social Media Sports Point of Sale 67