Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

MARCH 30, 2021

The regulations, which are set to become law in April, will eliminate the “80/20” rule that previously mandated employees earning a tipped minimum wage could only spend 20 percent of their shift performing non-tipped tasks. per hour when you can schedule one dishwasher, and require front-house employees (on the tipped $2.13

Tip Distribution 208

Tip Distribution Front of House Technology Back of House 208

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 123

2023 2024 Insurance Employee Relations 123

Modern Restaurant Management

SEPTEMBER 27, 2023

Bars and fine dining take home the biggest tips : Overall, tipping trends are staying stable across business types year-over-year, with customers continuing to tip around 3 percent more at bars (19.25 “Our customers that have implemented embedded payments and automated tipping prompts often tell us they see a bump in average tip size.

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

Focus POS

JUNE 2, 2020

This clearly points to the fact that consumers are not willing to give up the convenience and experience of a restaurant meal even when faced with the most challenging of barriers. Make sure that your restaurant technology stack includes functionalities like: . SMS text messaging alerts to customers when orders are ready. .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Through the utilization of sensors, RFID tags, and software technology, restaurants can track foods’ movement from the point of origin to consumption.

Food Safety 201

Food Safety Operations Management Management 201

Hot Schedules

MARCH 29, 2021

Where Business Meets Technology. For only a short span of time, he now has the experience and the expertise to point out his personal learnings along the way of progressing as a Product Owner. Another responsibility of the Product Owner is to ensure that the development tasks meet customer requirements. Related Posts.

Technology 148

Technology Insurance Healthcare Recruiting 148

Modern Restaurant Management

SEPTEMBER 13, 2022

Restaurants are filling up again, but hiring and retaining employees in the midst of a national workforce shake-up remains an uphill battle. Hiring initiatives like raising wages, highlighting workplace culture, and introducing employee referral programs are being utilized across the industry.

Hiring 212

Hiring Employee Relations Leadership Restaurant Law 212

Modern Restaurant Management

AUGUST 12, 2021

According to the National Restaurant Association, employment at eating and drinking establishments is 12 percent short of pre-pandemic levels , leaving many employees feeling stressed and burned out in the face of often unrelenting customer demand. Four Tech Solutions to Improve Guest and Employee Experiences.

Employee Relations 197

Employee Relations Customer Experience Customer Service Mobile Ordering 197

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

MAY 1, 2023

As the restaurant industry becomes more reliant on technology, the risk of cyber attacks is rising. Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches.

Insurance 203

Insurance Email Marketing Employee Relations Customer Experience 203

7 Shifts

AUGUST 2, 2023

Technology continues to revolutionize our lives and the world, and the restaurant industry is no exception. One third of that generation expects their employer to provide modern workplace technology. Additionally, be aware of any transaction fees and if there's an option for the restaurant or employee to take on those fees.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Restaurant365

JUNE 17, 2022

Restaurant technology has grown in the last few years. Apps are more intuitive than ever, websites are smarter and technology can help hiring and retention, delivery and operations. Technology, it seems, is making the restaurant industry bigger and better. Hiring and onboarding technology. It’s mobile friendly.”

Technology 78

Technology Front of House Back of House Mobile Ordering 78

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence. Leverage new employees’ tech expertise. Reduce employee turnover.

Food Safety 189

Food Safety Kitchen Safety Loyalty Program Employee Relations 189

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Black Box Intelligence

DECEMBER 10, 2021

Trending Technology in Restaurants. Technology in restaurants can be a game-changer for the customer experience, employee workflows and the bottom line. The need for convenience and seamlessness was already driving rapid adoption of restaurant technology, and the pandemic accelerated it. Get weekly updates.

Technology 52

Technology Online Ordering Point of Sale Kitchen Safety 52

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation.

Cash Management 212

Cash Management Employee Relations Recruiting Healthcare 212

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. So what exactly does this future look like? The Shift to Co-Pilot Mode.

Back of House 197

Back of House Customer Experience Front of House Customer Service 197

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. What results did you find surprising and why?

2024 203

2024 Online Ordering Website Management 2023 203

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. A survey by RTi Research found that of the 30 percent of consumers who used contactless payment for the first time during the pandemic, 70 percent reported they plan to continue using this technology.

2022 203

2022 Employee Relations Outdoor Fast Casual 203

Social Hospitality

MAY 18, 2020

Create Special Offers for Customers. If you’re in the middle of a low period, you compete for the small target audience of customers with all other businesses in the region. Organize a wine tasting event, or anything related to local products. Provide Career Growth Opportunities for the Best Employees.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

Modern Restaurant Management

MAY 6, 2021

Restaurants that continue to incorporate new technology and solutions that increase efficiency from time-consuming and costly tasks are poised to find themselves on stronger footing for the future. For customers, it became a new experience. However, the post-pandemic industry will face new challenges even as recovery begins.

Kitchen Safety 189

Kitchen Safety Guest Recovery Employee Relations Technology 189

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. The research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants. The survey of more than 900 U.S.

Pricing 198

Pricing Consumer Goods Customer Experience Food Order 198

Modern Restaurant Management

MAY 14, 2021

They are looking to hire 10,000 new employees over the next three months. It featured recruitment content and live sessions with Chipotle employees highlighting its benefits, career paths, cooking demos, and more. Applebees is also hoping the lure of free food will be a draw for potential employees.

Hiring 169

Hiring Employee Relations Recruiting Education 169

SpotOn

MARCH 19, 2024

SpotOn earned the standing of number 9 in the Dining category , which recognizes companies driving the restaurant industry forward through technology.   “We are thrilled to see SpotOn’s innovative advancements to restaurant technology recognized by Fast Company,” said Matt Hyman, Co-CEO of SpotOn.

2024 98

2024 Innovation Email Marketing Point of Sale 98

QSR Automations

MAY 2, 2024

ConnectSmart® RecipesPlus is not just a recipe hosting software, it’s a tool designed to create a consistent dining experience for your guests. With easy to follow step-by-step instructions and video demonstrations for each recipe, ConnectSmart® RecipesPlus makes employee training a breeze.

Book 52

Book Social Media Allergens Employee Relations 52

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Its user-friendly interface makes it easy to manage waitlists, handle special requests, and seat customers strategically to maximize capacity without compromising customer satisfaction.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

The Restaurant Times

NOVEMBER 12, 2021

In an exclusive conversation with The Restaurant Times , Brian Joseph, Founder & Managing Director, Taprobane Hospitality, talks about communication in the new normal and how to maintain a human touch in the restaurant set up with the help of technology. . The small things do affect employee morale and make them feel like they belong. .

Hospitality 98

Hospitality Technology Hotels Sustainability 98

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. The question is, what is the relationship between current restaurant staffing issues and commercially available automation technology ?

Mobile Ordering 215

Mobile Ordering Food Order Employee Relations Customer Service 215

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

DECEMBER 8, 2023

for voice ordering applications in drive-thrus, kiosks, and other points of customer interaction. applications will be the primary areas where restaurant customers experience A.I., applications will be the primary areas where restaurant customers experience A.I., While front-of-house A.I. While front-of-house A.I.

Front of House 117

Front of House Back of House Employee Relations Supplies 117

Modern Restaurant Management

SEPTEMBER 15, 2021

The pandemic – and related travel disruptions – meant that in-person audits were largely paused, yet food businesses still needed the inspections and data to ensure compliance and remediate risks. Often, employees dread visits from in-person auditors, thinking they will “get in trouble” for any safety infractions.

Audits 184

Audits Food Safety Employee Relations Document 184

Modern Restaurant Management

DECEMBER 28, 2020

Technology is becoming a big part of how we run our business. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. So, how can restaurants address these air quality issues and get more customers through their doors each night? What Makes Customers Happy?

Fine Dining 198

Fine Dining Kitchen Safety Customer Service Employee Relations 198