Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Focus POS

DECEMBER 22, 2021

Technology for Successful Restaurant Management. These four leading technologies will help you build the success of your business. Additionally ordering online is always an option to customers with an internet connected device, offers them a higher level of convenience, and it helps restaurants reach a much larger audience.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. What results did you find surprising and why?

2024 198

2024 Online Ordering Website Management 2023 198

Modern Restaurant Management

DECEMBER 28, 2020

Technology is becoming a big part of how we run our business. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Restaurant365

APRIL 20, 2022

Those feelings are well-placed because those return customers spend an astonishing 67 percent more than a new customer during a visit! Why is customer retention important? Customer retention statistics show that 65% of a company’s business comes from existing customers. Consistency is king in customer retention.

Loyalty Program 78

Loyalty Program Customer Service Employee Relations Customer Experience 78

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." As noted, contactless technology was high on the list for customers to feel comfortable dining out again.

2020 192

2020 Loyalty Program Mobile Ordering Fast Casual 192

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). The program ultimately supported 95 restaurants and 1,000 workers in the industry. As the Head of U.S. Call 833-208-4160 or text a violation to 855-904-5036.)

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Apicbase

NOVEMBER 4, 2022

Apicbase partner Yollty , a loyalty software based in Luxembourg, takes a closer look at the critical areas of digital transformation in hospitality. New technologies that optimise workflows are emerging and help restaurateurs maximize their restaurant’s efficiency and profit margins while minimizing costs. .

Loyalty Program 52

Loyalty Program Hospitality Point of Sale Allergens 52

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Along with furthering their technological investments, operators are also altering their physical restaurant locations to cater to delivery. 55 percent plan to add more space for pick-up.

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. A common way for coffee shops to get financed is through business loan programs. You'll want to learn everything about their coffee preferences.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 207

Online Ordering Back of House Customer Service Small Business 207

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

The Restaurant Times

AUGUST 26, 2022

These apps enable you to centralize different facets of your restaurant’s day-to-day activities, such as accepting online orders, ringing up customers, managing payroll, and tracking performance. It depends on several factors, ranging from user experience to functionality. 8 Restaurant Management Apps That You Should Consider.

2022 69

2022 Management Management Loyalty Program 69

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 170

2021 Loyalty Program Retail Online Ordering 170

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 166

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 166

Lavu

MARCH 27, 2020

The reason is simple: comprehensive restaurant management systems make restaurant operations more efficient, straightforward, and ultimately beneficial to everyone involved, from restaurant owners to customers. Fortunately for modern restaurant owners, technology has greatly advanced the restaurant management landscape.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. It’s one more way we can show how much we care about our employees. “We are very excited about our partnership with SaverLife. To be able to offer these types of resources means a lot.

Franchise 198

Franchise Franchising Fast Casual Point of Sale 198

The Restaurant Times

NOVEMBER 10, 2021

You not only make your consumers’ life easier by implementing modern technology, but you also guarantee that they are safe. . People have grown accustomed to instantaneously accessing information related to shopping, entertainment, and via the web and social media. Focus on Menus . Mobile Friendly .

Management 52

Management Management Online Ordering Loyalty Program 52

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

2021 146

2021 Fast Casual Mobile Ordering Social Media 146

The Restaurant Times

FEBRUARY 28, 2023

Restaurant owners have a wealth of data, from employee records, distribution network logistics, self-service kiosks, and e-commerce figures to social networking reviews. Analyzing the metrics and reports related to your operations becomes essential to your role as the restaurant manager as the competition for customers grows more fierce.

Operations 52

Operations Point of Sale Seasonal Menu Customer Experience 52

Restaurant365

JULY 29, 2021

The economy is recovering, and the restaurants that have made it on the other side of the pandemic are looking forward to increased customer demand and warmer weather. However, many CFOs are still facing uncertainty, particularly from pandemic-related complications that are still challenging operations and restaurant profitability.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

Modern Restaurant Management

NOVEMBER 14, 2019

We had leadership from the heart program, Hog Heaven University, a certified Pitmaster program and a train the trainer program. What are some lessons you have learned along the way you could relate to someone just starting out in the restaurant industry? Today, your customers are your advertising agency on social media.

Advertising 135

Advertising Social Media Technology Loyalty Program 135

Restaurant365

DECEMBER 17, 2019

In addition, during the build-out phase, you may experience some unexpected surprise startup restaurant costs. Recurring restaurant costs would include costs like lease or mortgage payments, employee salaries, food and beverage costs, utilities, insurance and permits. Technology Costs. Rent and Building Fees. Marketing Costs.

Point of Sale 120

Point of Sale License Insurance Employee Relations 120

The Restaurant Times

AUGUST 5, 2022

Employee retention is the capacity of an organization to retain its staff. Retaining employees is a complex process, and it requires ongoing efforts. According to studies, customers who form personal ties with the staff are more willing to revisit the restaurant for an enhanced experience. Let’s discuss. .

Hiring 52

Hiring 2022 Recruiting Employee Relations 52

Modern Restaurant Management

AUGUST 14, 2020

As a way to provide a fast-track to joining the Fazoli’s Family, the brand’s latest conversion program offers new and current franchisees a Zero Franchisee Fee, Zero Royalty Fee in year one. We are offering a groundbreaking conversion opportunity with our new Fazoli’s 2020 Franchise Incentive Program.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Mad Mobile

FEBRUARY 29, 2024

A good POS system can help you keep your customers and employees happy with speedy, accurate service. While legacy POS systems are clunky and expensive to maintain, new cloud-based systems are flexible and easy to customize. In the cloud-based POS space, systems are designed for every type of restaurant and bar.

POS 40

POS Bar Brewery Customer Service 40

The Restaurant Times

JUNE 11, 2021

Handling inventory, staff and customers, along with keeping track of analytics and reports all at the same time can become cumbersome for the restaurant manager. Technology has extended its footprint into almost every business sector in the UK. Managing a restaurant is a daunting task. It enables you to manage each task efficiently. .

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Engaging Customers During COVID-19. Consumers prefer an easy experience when they do choose to order food or buy products or services online.

2020 170

2020 Fast Casual Point of Sale Online Ordering 170

The Restaurant Times

DECEMBER 26, 2020

Inventory-related and on-counter thefts take many forms and bleed the restaurant dry, therefore becoming one of the top reasons why restaurants fail. While a poor location does not generate enough customer footfall, prime locations come at a high price. Poor Customer Experience. Pilferage And Thefts. How To Avoid.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52

The Restaurant Times

AUGUST 18, 2020

Moreover, a cloud kitchen provides restaurateurs with an opportunity to experiment with different concepts and formats. As they do not require a storefront at a prime location or front-of-house staff to serve customers, it only takes one-third of the resources to establish a cloud kitchen business. . Licenses .

Mobile Ordering 52

Mobile Ordering Online Ordering License Email Marketing 52

Modern Restaurant Management

DECEMBER 16, 2019

Finding and retaining employees remain among the biggest obstacles operators struggle with. Additionally, turnover rates for restaurant employees and managers continue to be at all-time highs. It seems the industry has reached its ceiling in terms of hourly employee turnover and is now moderating. Go with a Restaurant Gift Card.

2019 100

2019 Compost Mobile Ordering Point of Sale 100

The Restaurant Times

JUNE 23, 2020

Moreover, a cloud kitchen provides restaurateurs with an opportunity to experiment with different concepts and formats. As they do not require a storefront at a prime location or front-of-house staff to serve customers, it only takes one-third of the resources to establish a cloud kitchen business. . Licenses .

Mobile Ordering 52

Mobile Ordering Online Ordering License Email Marketing 52

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. Many restaurants turned to takeout and delivery to remain in business during the pandemic and because of pandemic-related restrictions. Is off-premise dining here to stay?

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Modern Restaurant Management

JANUARY 22, 2021

” The addition of INAA Restaurant Group marks the ninth multi-unit development agreement for Naf Naf since launching its franchising program in the second half of 2019. “Naf allows us to align and grow with a clearly differentiated restaurant brand with fantastic food, run by a seasoned and successful management team.”

Franchise 199

Franchise Franchising 2020 2021 199

BNG Point of Sale

AUGUST 27, 2021

For every dollar a customer spends, they are keeping 8 cents as profit. . For restaurant expenses and a wide range of other related issues, restaurant owners focus on three primary key metrics: . This will also enhance a great customer experience for your business. . Take advantage of technology .

Point of Sale 52

Point of Sale Social Media Customer Service Online Ordering 52