ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. In addition, many restaurants are now using digital menus in-house.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

APRIL 26, 2024

This requires technology that can analyze ingredients against common allergens and instantly inform the kitchen and serving staff. Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. When customers pay and note their dietary needs, the kitchen gets an alert.

Dietary Restrictions 251

Dietary Restrictions Allergens Point of Sale Customer Experience 251

Lavu

FEBRUARY 28, 2025

POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Customer Insights : Track orders, dietary preferences, and trends. Why It Matters: Boosts Satisfaction : Tailored dishes meet customer preferences.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

Dietary Restrictions 195

Dietary Restrictions Online Ordering Customer Experience Catering 195

Modern Restaurant Management

OCTOBER 9, 2024

To learn more about how restaurants can optimize and create craveworthy catering menus, Modern Restaurant Management (MRM) magazine reached out to Michelle Smart, Chief Customer Care Officer at ezCater, for real-world examples and tips. Ultimately, the best catering menus satisfy diverse audiences, tastes, and dietary needs.

Catering 221

Catering Dietary Restrictions Seasonal Menu Tip Distribution 221

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. They can also do much more.

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

DECEMBER 12, 2019

The executive summary explains the business idea and provides a snapshot of your mission and how you serve your customers. All of this information will be important to not only your lender, but the current and future leaders in your organization. . The way your staff treats customers will dictate the reputation of your business.

Dietary Restrictions 307

Dietary Restrictions Front of House Hiring Customer Service 307

Modern Restaurant Management

JANUARY 13, 2020

According to Tripleseat customers throughout the US, there was an increase in guests requesting a variety of plant-based or meatless fixings 2019, with many new plant-based options being offered. ” How to cater to vegan customers without a vegan option on the menu: training is key.

Dietary Restrictions 474

Dietary Restrictions Fast Casual Menu Tip Distribution 474

Modern Restaurant Management

JANUARY 12, 2022

46 percent would love to manage their dietary preferences with their favorite establishments. For more information on Oracle Food and Beverage visit: [link]. Consumer demand returned strongly in 2021 and has proven to be extremely resilient to short term restrictions and other challenges. Latest Beverage Trends.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

JULY 14, 2020

A great customer and employee experience is in our DNA, and we are thrilled to bring the future into our kitchen with solutions that will transform the industry and make the White Castle experience all that it can be for generations to come.” Customers can now: Easily create and print QR codes to join the waitlist.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Focus POS

MARCH 2, 2023

Incorporating a good Kitchen Display System (KDS) solution can avoid human errors in the transmission of orders from customers, through servers, and eventually to the kitchen. A good self-service system like @table , allows guests to take their dining experience into their own hands. Your customers may want a contactless way to pay.

POS 78

POS Dietary Restrictions Front of House Back of House 78

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The For customers, they are a given. percent hold more than 500 events. percent at hotels.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Empathize with their feelings of frustration.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Modern Restaurant Management

FEBRUARY 6, 2020

” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton. In addition, her son Naheed brings more than 25 years of experience in restaurant franchising and will serve as CEO of CPK’s Alberta footprint. ce in 2013.

Franchise 383

Franchise Franchising Fast Casual 2019 383

ChowNow

JUNE 12, 2024

In today’s competitive restaurant landscape, your online presence is more than just a digital storefront; it’s your direct line to hungry customers eager to place a takeout order, make a reservation, or discover their next favorite local dining spot. Complete Your Info: Accurate information builds trust with customers.

Ordering 195

Ordering Dietary Restrictions Online Ordering Food Order 195

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Credit: La Marzocco Korea.

Café 179

Café Consumer Goods Customer Experience Beverage 179

EATER

FEBRUARY 1, 2022

The menu at HAGS will accommodate any number of substitutions and dietary restrictions. So what is HAGS, if not just another costly culinary experience in a cramped dining room? The menu will be flexible, and Justice and Lindsley will welcome diners with pretty much any dietary restrictions.

Fine Dining 246

Fine Dining Front of House Dietary Restrictions Back of House 246

Open for Business

OCTOBER 30, 2024

Your reservation system is a goldmine of information just waiting to be tapped. Every time a guest books a table, you’re collecting data that can help you create a more personalized experience. This information gives you a solid foundation to build on. Do they have any dietary restrictions?

Reservations 60

Reservations Email Marketing Dietary Restrictions Point of Sale 60

The Rail

OCTOBER 14, 2022

When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. One of the easiest ways to keep your customers safe is to create a menu “key” that identifies common allergens in each dish. Avoid organizational silos as you train your staff. Identify Allergens on Your Menus.

Allergens 147

Allergens Management Management Dietary Restrictions 147

QSR Automations

JANUARY 31, 2025

Every second counts, every ingredient matters, and every team member plays a vital role in creating a great dining experience. Enhancing Guest Experience to Prevent Wasteful Practices A poor guest experience can lead to food being sent back or customers walking out before being served.

Waste 52

Waste Front of House Operations Back of House 52

EATER

SEPTEMBER 10, 2020

Food shows are the only way we can really get our product in front of our customers and get new accounts,” he says. “We Familiar customers placed orders, but it wasn’t nearly enough to make up for losing Boston College. In America, finding new clients meant trade shows. Adapting to a new reality.

Food 217

Food Catering Small Business Retail 217

The Rail

AUGUST 4, 2022

With global restaurant brands gobbling up more of the market, it has become extremely challenging for small restaurants to compete and gain loyal customers. Thankfully, email marketing for restaurants can help you pull in your target customers ! Because it works.

Email Marketing 130

Email Marketing Marketing Online Ordering Loyalty Program 130

Lavu

MAY 23, 2019

Table management is the process of tracking tables and managing customers throughout their dining experience. It helps staff avoid confusion and paves the way for higher customer satisfaction. In order to improve your customer experience and avoid server confusion, you should work to streamline your table management process.

Management 113

Management Management Seating Customer Experience 113

Restaurant365

FEBRUARY 18, 2022

Every establishment’s goal is to deliver an outstanding customer experience. To create long-term, loyal customers they must deliver on customer expectation. This instant access gets managers out of the office and onto the floor, where they can better deliver an outstanding customer experience.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

Culinary Digital

MARCH 14, 2025

Viewing this as wasteful spending is a mistake, however, as students with specific dietary needs, religious restrictions, or in need of variety may have no choice but to rely on takeout and restaurants if their campus dining options arent meeting their needs. Organizations must also find ways to reduce prices where they can.

Dietary Restrictions 52

Dietary Restrictions Healthcare Customer Service Education 52

Ken Burgin

JUNE 13, 2023

If you need to serve a dish to more people than usual, or if you’re experimenting with small-scale trial of a new dish, AI can do the calculations for you to adjust the ingredients’ quantities, and can account for factors that aren’t linear. This will help maintain consistent quality and customer satisfaction.

Management 68

Management Management Dietary Restrictions Seasonal Menu 68

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Feedback Evaluation: Create a feedback system using ChatGPT, where employees can share their experiences, ideas, or issues.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It adds interest to your website content, provides useful information, streamlines business operations and strengthens your marketing. What other dietary needs and preferences do you accommodate?

Dietary Restrictions 60

Dietary Restrictions Book Customer Service Events 60

The Restaurant Times

OCTOBER 11, 2021

Luckily, since most young people have experience within the service industry, you can easily find good waiters. . Make sure you have enough business cards to hand out and some kind of a self-standing roll-up banner that has your contact information on it. . The way you treat your customers is significant in this industry.

Catering 52

Catering Dietary Restrictions Events Education 52

Squirrel Systems

OCTOBER 19, 2023

“Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly. This approach aims to enhance the guest experience by building rapport with customers, understanding their preferences, and providing personalized service.

Ordering 52

Ordering Dietary Restrictions Customer Service Customer Experience 52

Touch Bistro

MAY 31, 2021

A restaurant CRM is key to getting to know your customers and personalizing service at scale. A customer relationship management system built for restaurants is your secret weapon for knowing what your guests want and creating dining experiences they’ll remember. As a restaurateur, you’re not only in the business of food.

Loyalty Program 52

Loyalty Program Dietary Restrictions Customer Experience Customer Service 52

Apicbase

MAY 21, 2024

That means balancing brilliant ideas with practicality and taking the time to consider all variables that can impact food costs , menu scalability, and customer first impressions. Menu Planning Tailoring your menu to perfection for a dining experience that keeps customers coming back for more. Automate your menu calculations.

Menu 52

Menu Dietary Restrictions Allergens Seasonal Menu 52