7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. It's hard enough to manage a higher workload without delivery.

Specials 195

Specials 2023 Social Media Email Marketing 195

7 Shifts

FEBRUARY 15, 2022

Ken McGarrie is the cofounder of Korgen Hospitality and uses his decades of experience to help restaurants across the country become more profitable and reach their potential. In his work, he realized that many employees get thrust into management positions without any training. It should be front and center on our websites.

Social Media 450

Social Media Hiring Website Management Hospitality 450

Modern Restaurant Management

APRIL 7, 2022

Shopify—a company that knows a thing or two about these matters—has this to say : “The main difference between omnichannel and multichannel is that omnichannel involves all channels and revolves around your customer, while multichannel involves many channels and revolves around your product.”

Mobile Ordering 211

Mobile Ordering Email Marketing Loyalty Program Customer Experience 211

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Customers often give companies an ultimatum; they can choose to be part of the problem or the solution. Simplified Menus. Delivery Options.

2022 216

2022 Customer Service Online Ordering Website Management 216

Modern Restaurant Management

MARCH 20, 2020

With every online order, millions of customers are entrusting restaurant owner/operators with their most essential information. However, thanks to the explosion of online ordering, owner/operators are left managing massive data sets — without any experience in doing so.

Email Marketing 208

Email Marketing Online Ordering Franchise Franchising 208

7 Shifts

FEBRUARY 26, 2021

If you weren’t thinking that much about online ordering before, you definitely are now. These fees, when not managed, cut deep into razor-thin margins, and in some cases, can contribute to a restaurant closing for good. This comes with two huge advantages: high margins and owned customer data.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

JANUARY 7, 2021

Also, there is no other marketing medium that can reach your customers as best and as affordable as email marketing. This is especially true if you wish to boost awareness about your restaurant, attracting new dine-ins, or enticing customers to keep coming back. Customers expect and want exceptional customer service.

Email Marketing 227

Email Marketing Marketing Seasonal Menu Customer Experience 227

Open for Business

AUGUST 10, 2023

A solid hiring strategy can help you hang onto great talent, keep branding consistent, and ensure a fantastic guest experience. Along with kitchen and service staff, you’ll need workers for your restaurant to handle responsibilities like operations, management, administration, and communications.

Hiring 167

Hiring Recruiting Reference Website Management 167

Restaurant Engine

JANUARY 25, 2023

A website developer can help you take your website to the next level. Wondering if you need to redesign your website? Starting a restaurant and need to create a website? Either way, you need a website developer to help you with one of the most important marketing tools for your website.

Website Management 112

Website Management Hiring Online Ordering Mobile Ordering 112

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. Here are their responses.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Restaurant365

FEBRUARY 25, 2020

While many restaurant owners would like a definitive answer to this question, the average restaurant profit margin varies widely across different types of restaurants. A full-service restaurant typically includes table service and more involved customer service experiences, spanning fine dining to a sit-down dinner.

Loyalty Program 183

Loyalty Program Fast Casual Point of Sale Online Ordering 183

Open for Business

JULY 7, 2023

The definition of the word hospitality can change depending on context. But when it comes to restaurants, the word hospitality has always meant the art and science of crafting a warm, welcoming, and positive experience for guests. For guests, it’s the whole experience that matters more than any single aspect of hospitality.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Customers can order and pay without speaking to a human and a runner delivers the food.

Fast Casual 219

Fast Casual Hiring Front of House Online Ordering 219

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 199

Kitchen Safety Loyalty Program Delivery Customer Service 199

Restaurant Clicks

SEPTEMBER 23, 2021

Because of its longstanding history of being a top destination for immigrant settlers, you can rest assured knowing your cultural dining experience is going to be an authentic one. 204 E 43rd St, New York, NY 10017 Phone: (212) 972-1001 Visit Website. We suggest the sea eel and freshwater eel for the optimal unagi experience.

Website Management 117

Website Management Online Ordering Seasonal Menu Reservations 117

Perfect Daily Grind

AUGUST 25, 2020

Well, alongside McDonald’s, some of the world’s biggest coffee chains – including Starbucks, Tim Hortons, and Peet’s – all have a number of stores that either have “drive-thru capabilities” or are exclusively geared towards the drive-thru experience. You may also like Five Practical Ways To Introduce Customers To Specialty Coffee.

Café 159

Café Customer Experience Customer Service Dine-in 159

Modern Restaurant Management

SEPTEMBER 14, 2021

Cyndi directs the activities of employees in the accounting department to manage the accounting process through financial statements and is responsible for the overall management of the corporate office. In 1991 she was promoted to Accounting Manager and in 2009 to Director of Accounting.

Food 164

Food Tip Distribution Guest Recovery Food Safety 164

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

Food Safety 205

Food Safety Mobile Ordering Online Ordering Kitchen Safety 205

Modern Restaurant Management

JULY 7, 2020

We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country." and BurgerFi International entered into a definitive agreement at a $100 million purchase price to combine and form BurgerFi International, Inc.

Mobile Ordering 173

Mobile Ordering Restaurant Law Seating Customer Service 173

EATER

AUGUST 10, 2023

But the truth is, the cottage is so small — the retail space is only large enough to fit one customer at a time — the kitchen needs a fan to keep the room at a reasonable temperature. Still, the smell that wafts outside is a great advertisement, luring customers, one by one, into the little house all year long.

Front of House 94

Front of House Back of House Small Business Customer Experience 94

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. US Foods to Acquire Smart Foodservice. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 128

Bar Cash Management Loyalty Program Point of Sale 128

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. Here are their responses.

2020 159

2020 Online Ordering Point of Sale Fast Casual 159

Restaurant Clicks

AUGUST 9, 2021

1022 Race St, Philadelphia, PA 19107 Phone: (215) 923-1550 Visit Website. 3549 Chestnut St, Philadelphia, PA 19104 Phone: (215) 387-8808 Visit Website. 204 N 9th St, Philadelphia, PA 19107 Phone: (267) 687-1355 Visit Website. 20 S 18th St, Philadelphia, PA 19103 Phone: (215) 988-0898 Visit Website. Order Online.

Online Ordering 78

Online Ordering Seasonal Menu Website Management Back of House 78

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.” Attica Restaurant (Image via Institute of Managers and Leaders).

Technology 107

Technology Front of House Customer Service Back of House 107

Marketing4Restaurants

MAY 20, 2021

This Restaurant podcast episode looks at how Restaurants can best manage the changes in the industry with Online Ordering Systems. If you missed our series on Restaurant Value Engineering definitely check it out, it is one series that has received some of the best feedback. How the System Serves Your Customers.

Online Ordering 52

Online Ordering Ordering Email Marketing Point of Sale 52

Indoor Media

SEPTEMBER 6, 2018

If you’re a small business owner, chances are you’ve been traumatized by online customer reviews. Many consumer review websites offer no help when it comes to responding to complaints (seriously, making me pay to leave a comment is just bribery), while others even hide your well-earned reviews from the world. Authentic Recommendations.

Small Business 78

Small Business Customer Experience Customer Service Social Media 78

The Restaurant Times

NOVEMBER 10, 2021

From managing the inventory to training the staff to be competent in the kitchen and with the customers, the restaurateur needs to take care of it all. Effective operations management is thus vital to run a successful restaurant business. Top Ways Of Enhancing Restaurant Operations Management. Incorporate Technology .

Operations 52

Operations Management Management Front of House 52

Cheetah

APRIL 10, 2020

Restaurant owners are faced with the constant battle of finding employees with the skills, experience, and culture-fit to work in their establishment. But, the pros definitely outweigh the cons when it comes to Craigslist, making it a place worth posting your job ads. Looking to hire a manager? Recruiters. Incentivise Referrals.

Back of House 78

Back of House Hiring Recruiting Website Management 78

The Restaurant Times

JULY 25, 2021

Thus, thinking to increase restaurant sales was definitely a big question back then. This article aims to show how UK restaurateurs managed to increase restaurant sales in the new ‘touchless’ world and discuss some of their best practices. . Thus, there arises the need to make the menu more compact and customer-friendly. .

Online Ordering 52

Online Ordering Catering Social Media Customer Service 52

Food Business

JUNE 8, 2018

As a customer, I'll admit my truth: I find the app useful at times (more on this below!). We’ve all be burned by customers spouting off what they think. You can also ask favorite customers to review, and ask them to put good photos up. Set boundaries that work for you and your time management. Is that a pro and a con?

Advertising 100

Advertising Travel Consumer Goods Point of Sale 100

Sling

OCTOBER 15, 2020

Before we do that, though, it’s vital that you understand the legal definitions of each category. It’s important to understand that none of these definitions is legally binding. While some employers adhere to the 40-hour workweek as the definition of full-time, others lower that standard to 35, 32, or even 30 hours per week.

Hiring 78

Hiring Definition Insurance Website Management 78

Lavu

DECEMBER 6, 2019

Particularly when it comes to restaurant management which requires knowledge of both front of house and back of house needs. In its most fundamental definition, a POS framework is a mix of POS equipment and POS programming to make a POS machine for preparing an exchange and installment. What is a POS? POS stands for point of sale.

Kitchen Safety 78

Kitchen Safety Social Media Point of Sale Front of House 78

EATER

JANUARY 27, 2021

LA chef Brooke Williamson talks lockdown and customer generosity on Eater’s Digest A funny thing happened at Playa Provisions, celeb chef Brooke Williamson’s LA restaurant, a couple weeks ago. In the end, over 200 customers participated in this burst of good will, allowing the restaurant to donate hundreds of meals. “I

Kitchen Safety 98

Kitchen Safety Food Safety Food Order Outdoor 98

Restaurant365

MARCH 9, 2022

Creating the best guest experience is also a process, from how bright the lights are to the temperature of the champagne. Those highly successful restaurants that are extremely process driven when it comes to preparing menu items and creating the perfect guest experience, may not be getting such high grades in attracting potential employees.

Hiring 78

Hiring Website Management Reference Document 78

Restaurant Clicks

NOVEMBER 23, 2021

Whether you want a quick meal in a fun atmosphere or a five-star experience, Houston has a ton of dinner options for you. 3258 Westheimer Rd, Houston, TX 77098 Phone: 832-942-5080 Visit Website. 1777 Walker St, Houston, TX 77010 Phone: 713-400-3330 Visit Website. Check out my list of the best restaurants in Houston below!

Seasonal Menu 114

Seasonal Menu Website Management Reservations Online Ordering 114