ChowNow

FEBRUARY 12, 2025

Consumer behavior is constantly evolving. Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. Consumer insights: Beyond the basics, think about why people dine at your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Restaurants vs. delivery services. Supporting local.

2020 493

2020 Loyalty Program Mobile Ordering Food Safety 493

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. Guests will demand a personalized journey when food is delivered to their door. Reduce theft. Improve employee performance.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

APRIL 15, 2020

We had introduced our Wahlburgers App and loyalty program just this past October so thankfully, we were able to switch gears from being a primarily dine-in experience, to completely takeout. Good solid restaurants that have been around for years may not survive. Wahlberg : The landscape will be vastly different post crisis.

Food Safety 515

Food Safety Social Media Loyalty Program Consumer Goods 515

7 Shifts

DECEMBER 17, 2020

trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). Rather than spend all of your time (and money!)

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Small gestures like these will make your service go from good to great. Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

The Restaurant Coach University

MARCH 2, 2017

We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. They think their product is so good that it’s worth every penny. I don’t think there’s any situation where a discount for a restaurant is a good idea.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

NOVEMBER 1, 2022

Maybe it's great food, a good happy hour, or an attractive atmosphere. Vertical short-form video has quickly become a popular way to consume content, and TikTok is likely to blame. How we consume food, how menus are engineered , and even how restaurants are designed all owe a hat tip to IG. Loyalty programs.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

Franchising 385

Franchising Franchise Loyalty Program Kitchen Safety 385

Modern Restaurant Management

FEBRUARY 25, 2020

“Fresh-made baked goods are an essential and growing part of any foodservice operation, but we recognize they can also be a challenge,” said Kelley Walhof, assistant brand experience manager for General Mills Foodservice. owner of the Chili's® Grill & Bar brand. "Yelp

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

MAY 28, 2021

The Ellises also won three other awards including the Top Quarters for Kids fundraiser, Clean Juice’s charitable program helping underprivileged children get access and education about organic eating. Grab-and-go salads and wraps, freshly baked goods and more. Grand Ave, Chicago, Illinois 60651. ” Local Matters.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Lavu

JUNE 6, 2025

It also makes attracting and keeping good workers easier by offering competitive pay and benefits. Plus, increasing profits means you can provide a better experience for your customers, which leads to good reviews and more people coming to your restaurant. Let everyone know their goals and what they will get for reaching them.

Loyalty Program 78

Loyalty Program Recycling Waste Inventory 78

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. For more information on the program, including the 2022 scholarship application details, visit [link].

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Are they an island, or do they have good connections? Investors want to see that you have good people around you.

Point of Sale 397

Point of Sale Back of House Document Download 397

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. In this article, we will explore the key aspects that need to be taken into account to maintain and even increase customer loyalty when relocating a restaurant.

Loyalty Program 219

Loyalty Program Social Media Customer Service Coupons 219

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Takeout For Good. GroupRaise is inviting restaurants across the country to join their Takeout For Good initiative happening on June 2.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

DECEMBER 21, 2020

Yet at the same time, every marketer blasted out email updates “we’re in this together” filling consumer’s inboxes, rendering email virtually ineffective and driving down open rates from the pre-pandemic abysmal 20 percent. We live in a digital age, where consumers want to do everything online.

2020 450

2020 Online Ordering Customer Experience Cash Management 450

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Modern Restaurant Management

AUGUST 14, 2020

“Virtual kitchens are a unique franchising opportunity that gives us a new and innovative way to capitalize on consumer trends at a low cost,” said Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc. We are offering a groundbreaking conversion opportunity with our new Fazoli’s 2020 Franchise Incentive Program.

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. OpenTable seats around 1.6 Apple | Android 4. Apple | Android 5.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. OpenTable seats around 1.6 Apple | Android 4. Apple | Android 5.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests." " "It's going to be a long road back to normal," said Steven Hall. "Even

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Modern Restaurant Management

MAY 7, 2021

In addition, On The Border will launch a new Rewards program and an app that allows guests to track points for every visit. “Moussa is a highly experienced operator who is well-known for his commitment to providing outstanding customer service and developing long-term loyalty from his satisfied guests.

Franchising 433

Franchising Franchise Sustainability Fast Casual 433

7 Shifts

AUGUST 18, 2024

Buying into a franchise can be a good option because it provides support and brand recognition. This could be a good choice if you find a business that is already established and has a loyal customer base. Another option is to look into government programs that might offer financial assistance for small businesses.

Bar 370

Bar License Email Marketing Customer Service 370

SpotOn

DECEMBER 11, 2024

It's a sweet spot that has drawn the attention of investors and consumers alike, demonstrated by the runaway success of Cava's IPO and expansion to new locations. For fast casual guests who prefer on-premise dining, they'll find limited seating options and a pared-back dining room.

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

MARCH 16, 2020

tariffs on goods from China. Rakuten Ready’s ROI Study found that most consumers thought ordering in person or using the drive-thru would be fastest. Of consumers surveyed, 75% reported skipping a long line is the top reason they would use Order for Pickup. ports covered by Global Port Tracker handled 1.82 That was up 5.7

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

7 Shifts

JUNE 16, 2024

How do you create a good restaurant marketing strategy? You can reward your customers for their loyalty by establishing a card system wherein they'll get a stamp (or a sticker) for every purchase they make. As more consumers become health-conscious, they’re also becoming more concerned about where their food comes from.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

SEPTEMBER 27, 2024

From 2023, consumer spending has been steadily increasing and is set to continue into 2025. To prepare for a stronger economy, Expert Market suggests implementing targeted solutions like streamlined financial management software for owners and utilizing loyalty programs and adaptive measures to retain customers.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

The Restaurant Times

SEPTEMBER 22, 2021

Building brand loyalty when starting a new restaurant can save you money and increase your total profitability. A loyalty program can take a variety of shapes, but at its most basic level, it’s a restaurant marketing strategy that encourages consumers to come back. Offer Loyalty Points . Make It Exclusive .

Loyalty Program 52

Loyalty Program Social Media Email Marketing POS 52

Foodable

AUGUST 19, 2020

Barron and Malinowski explore building a customer database and cultivating consumer loyalty during COVID-19. We did have a decent amount of dining, but a lot of our customers come in early in the morning grabbing a bite… we realized we had to shrink down that percentage of the dine-in seats and the occupancy.”

Loyalty Program 94

Loyalty Program Fast Casual 2011 2014 94

7 Shifts

FEBRUARY 7, 2024

Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success. Ritual : Clean, simple online ordering with a loyalty program option and POS integration. Sometimes, consumers want that personal touch—and sometimes, they don’t.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

LevelUp

OCTOBER 14, 2019

With their outpost program , pickup shelves are placed in participating offices, allowing sweetgreen to deliver and shelve orders en masse. Previously, most locations were about 2,000 square feet with 50 seats, as required by company policy. Future stores will be as small as 1,400 square feet and seat as few as 26 people.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Open for Business

NOVEMBER 21, 2022

A good CRM provides a rich database of information on all past guests. It can sync with a loyalty program. Take advantage of the software’s assignment recommendations to maximize seats. After all, how reservations are taken and the way the dining room is seated can make all the difference in the cooks’ night.

Technology 147

Technology Front of House Back of House Online Ordering 147

ChowNow

OCTOBER 4, 2021

Hilton Honors, Marriott Bonvoy, United Mileage Plus, Rakuten, and other top travel and retail dining loyalty programs, powered by Rewards Network. If your restaurant currently has online ordering integrated into different platforms, you’re probably well aware of how time-consuming it can be to manage them individually.

Ordering 195

Ordering Online Ordering Website Management Loyalty Program 195