Modern Restaurant Management

OCTOBER 11, 2022

These communications were heavy on discounts and had little brand voice or personality. With new leadership and Bounteous as a growth partner, Blaze evolved their digital strategy, started communicating using their brand story and segmenting based on customer behaviors and brand interactions.

Social Media 542

Social Media Email Marketing Customer Experience Communication 542

Modern Restaurant Management

MARCH 3, 2025

All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before. Restaurant brands are now expected to build authentic relationships with guests, which requires transparency and two-way communication.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. Below are three tips to help you win a grant award.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. The key to a full return is a full workforce, but how you welcome your workforce back is equally important. Promote Employee Reconditioning.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. A kitchen staff member who understands the timing needed for each dish can better coordinate with the serving staff so that food is delivered promptly and at the correct temperature.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Restaurant Business

JUNE 6, 2025

She has been the SVP and controller since 2022, but has on multiple occasions served as interim principal financial officer for the company during periods of CFO transition. Meche is an industry veteran, previously serving as chief restaurant officer for sister brands Capriotti’s and Wing Zone after a 30-year career with Papa Johns.

Fast Casual 147

Fast Casual Leadership Franchise Franchising 147

Modern Restaurant Management

MARCH 1, 2022

By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. Solving a problem successfully reinforces the value of learning and helps employees feel productive and engaged.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

OCTOBER 8, 2024

The culmination of those traits, from empathy and leadership to creativity and problem-solving, gives your culture personality and a unique life of its own, which keeps customers feeling valued and employees engaged—and them all coming back for more. Still, the heartbeat of a thriving restaurant is its people.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

DECEMBER 29, 2021

Savvy entrepreneurs understand that PR practitioners specialize in communication and have strong relationships with journalists and news outlets by continuously providing valuable content and sources for various news cycles. However, you need to provide thought leadership quotes and articles to get into mainstream media.

Communication 553

Communication Leadership Article 2022 553

Modern Restaurant Management

MARCH 11, 2025

Providing benefits like career development and on-the-job training is critical, especially as we continue our mission of serving thoughtful food that supports healthier, more sustainable living. Beyond logistics, the biggest transformation has been in leadership. – Stewart McClintic, Co-Owner of HQ98.com,

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

7 Shifts

DECEMBER 16, 2022

And a great team can only thrive under outstanding leadership. their leadership sees team management as their greatest responsibility. With that team, they've built a brand of 11 locations serving fresh, fast, and healthy food to the Atlanta metro area. Communication and team engagement. It's just critical,” says Green.

Leadership 370

Leadership Mobile Ordering Fast Casual Communication 370

Modern Restaurant Management

SEPTEMBER 8, 2021

Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. Communicating Cleanliness. Building Trust Through Cleanliness. What Can You Do Now?

Kitchen Safety 489

Kitchen Safety Employee Relations Communication Point of Sale 489

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. Core values communicate culture. But how do you communicate what behaviors and qualities that you want (and don't want?). Leaders are there to serve their team. And it all comes down to servant leadership.

Leadership 370

Leadership Webinar Hiring Training 370

Modern Restaurant Management

MARCH 13, 2020

And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees. That includes working with the town to amend certain by-laws and have an open dialog with local leadership.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

Modern Restaurant Management

JUNE 20, 2022

Look for additional ways to empower professional development and leadership skills. Today’s innovative tech solutions allow employees to conduct daily tasks quickly and efficiently, so they can move on to their preferred tasks, like interacting with guests and serving delicious meals.

Small Business 546

Small Business Social Media Hiring Leadership 546

Culinary Cues

FEBRUARY 27, 2025

They continue to be a resource for me when I need a boost and hopefully may serve you as well. This is the sign of true leadership. Here are some that have, in the past, been posted on my office door when I was a chef and later as an educator. Never doubt that a small group of thoughtful, concerned citizens can change the world.

Consumer Goods 290

Consumer Goods Presentation Leadership Dine-in 290

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. For managers, empathy and soft skills are key to helping problem-solve solutions to whatever situation arises.

Management 476

Management Management Coaching Front of House 476

Modern Restaurant Management

FEBRUARY 26, 2021

Paul, adds they wwere the first restaurant group in the state to sign up for the Sand Creek Employee Assistance Program (EAP) administered through Serving those Serving , a nonprofit dedicated to helping the service industry. ” For him, communication is key. People do not view serving as careers.

Employee Relations 450

Employee Relations Healthcare Insurance Communication 450

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

7 Shifts

MARCH 23, 2022

Since then, the brand has grown to 16 locations across Michigan, continuing to serve those beloved All-American classics. With their original methods of scheduling, communication among staff and management was disconnected. Servers and cashiers had their own text group and that's how they would trade shifts or communicate,” says Buck.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Modern Restaurant Management

AUGUST 2, 2024

Moreover, fostering a culture of feedback and communication can drive innovation and ongoing progress. Below relational leadership and management authority Cheryl L. This job satisfaction boost also decreases employee turnover, which is an ongoing challenge in the restaurant sector. Mason , J.D.—a

Employee Relations 251

Employee Relations Leadership Communication Customer Service 251

EATER

MARCH 27, 2025

A study was commissioned by Eaters editorial leadership, with surveys from Bastion Agency. Chains still serve a purpose though, with 84 percent of diners enjoying going to chains. The Vox Media Insights and Research team surveyed over 2,000 U.S. adults in February 2025 representing the U.S.

Social Media 225

Social Media Fine Dining Online Ordering Dine-in 225

The Rail

JUNE 11, 2025

Regular check-ins, mentorship, and open communication can help new employees feel invested from day one. Success here proves that your concept has legs — and that you have the leadership to scale it. Keep communication open between both locations. Don’t assume that industry experience means alignment with your values and brand.

Management 147

Management Management Equipment Hiring 147

Hospitality Insurance Group

MAY 2, 2025

Over the years, I developed extensive experience in underwriting, which eventually led me to a local agency where I served as both a Commercial Lines Account Manager and Operations Manager. Connecting with the team on a leadership level has been one of the most rewarding parts of this journey.

Management 148

Management Management Insurance Leadership 148

Modern Restaurant Management

JUNE 27, 2024

At Donatos Pizza, our commitment to quality and community makes our pizza special, and being a part of that has been incredibly fulfilling." " The Donatos CEO is retiring in October after 24 years and passing the torch to Kevin King, who has served as President of the brand since 2022. Why are you retiring now?

Franchise 251

Franchise Franchising Leadership 2003 251

Culinary Cues

FEBRUARY 18, 2020

Even the difference between restaurants that serve three meals per day vs. one that focuses entirely on dinner will be an entirely different ballgame. There may even be an executive sous chef so that the executive chef can focus on future planning, communication, team building, concept development, and budgetary issues.

Beverage 520

Beverage Events Food Order Website Management 520

Modern Restaurant Management

JUNE 24, 2020

“This new feature helped us keep our doors open and continue serving our customers during the recent downturn,” he said. When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Culinary Cues

MARCH 21, 2020

Set the table, serve your dinner in courses, allow enough time to truly enjoy each meal, talk about food and family traditions that surround it – this is the time to truly embrace all the healing power of a meal. [] READ A BOOK. We have lost touch with this important means of communication.

Back of House 446

Back of House Book Communication Leadership 446

7 Shifts

AUGUST 27, 2020

Your core values are the everyday standards set for your employees, whether they’re serving customers or working together as a team. Keep it positive and make your staff feel supported by including a section of what they can expect from leadership.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

FEBRUARY 22, 2024

Through the campaign, the James Beard Foundation will support chefs by: Providing Communications Support The Foundation will equip chefs and culinary leaders with essential information, data, and media and advocacy training. It will also provide toolkits and communication assets to assist in educating federal policymakers.

Food Supply 275

Food Supply Leadership Social Media Education 275

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. Leadership Leadership is more than making decisions and giving directives. Communication is key in every part of the restaurant business. The servers are running back and forth with orders to relay or food to serve.

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

MAY 28, 2021

He continued by highlighting areas where the company outperformed the industry in growth and how the organic quick-serve restaurant continues to meet and exceed serving its guests amidst the unique demands of COVID-19. million guests. ” Dave's Hot Chicken Inks New Deals.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Culinary Cues

JANUARY 15, 2022

I want to believe that under the façade of despair and sometimes even distain lies a person with incredible potential to be the best he or she can be, to serve and to create, and to reach for his or her personal and professional potential – to be fulfilled. Leadership is unlocking people’s potential to become better.”.

Uniforms 450

Uniforms Front of House Food Safety Healthcare 450

Culinary Cues

JANUARY 12, 2021

Counts were tallied throughout the night and the chef/expeditor would keep everyone apprised as to how many guests had been served and how many registered guests remained. From purchasing to plating there was a commitment to communication and doing your job well. What was most impressive to me was the work leading up to service.

Seasonal Menu 474

Seasonal Menu 2005 Hotels Customer Service 474