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Downturn Dining Trends: Loyalty, Value, and Menu Innovation Are Key for Survival

Modern Restaurant Management

How can operators cater to price sensitivity and communicate the value they offer, without sacrificing brand identity or quality? By adding 'light bites' or 'half-portions' restaurants can increase their accessibility while also reducing costs and wastage.

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Gen Z Wants More Than Good Food — Here’s How to Keep Them Coming Back

Modern Restaurant Management

To successfully engage this influential consumer group, restaurants can no longer rely solely on brand recognition; they must adopt innovative strategies that align with Gen Z’s preferences. Below are five key approaches we at Groucho’s Deli have successfully implemented to attract and retain Gen Z customers.

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Boost Engagement Through Visual Communication

Modern Restaurant Management

The world of food franchising has been a catalyst for pioneering innovations that have had a ripple effect across multiple industries. However, most companies’ communication efforts stop there. In our hyper-visual 21st century, it’s visual communication that holds the key to unlocking this opportunity.

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Best Practice Tips for Restaurants to Improve Recall Communications

Modern Restaurant Management

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Therefore, it’s helpful to create a communications plan in advance to serve as a roadmap.

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Using AI to Test Innovative Restaurant Employee Communication and Scheduling Models

AI technology is helping restaurateurs rise to complex labor challenges and laws with machine learning solutions that improve working conditions for staff, leading to happier employees who stay onboard and bring their best to work.

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Loyalty Innovation Has Evolved to Focus More on the Customer

Modern Restaurant Management

"Loyalty innovation is not always true innovation," Lynch added. "It’s Loyalty innovation sometimes simply is…Restaurants see others driving success with an initiative and they jump on the bandwagon, while tweaking it slightly to make it unique for their brand."

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The Future of Dining in 2025 Is Smarter, Simpler, and More Personal

Modern Restaurant Management

The QSR industry is heading into 2025 at a crossroads of innovation and expectation. The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization. Transparent communication and well-synchronized platforms helps every phygital interaction feel reliable and intuitive.

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How to Increase Diversity in Your Workforce Through AI Technology

Diversity and inclusion are crucial for building a strong and innovative workforce. Explore over 10 ways AI recruiting tools can help you identify a wider pool of candidates, enhance communication strategies, and eliminate unconscious bias.