Modern Restaurant Management

JULY 27, 2020

Additionally, they needed a strong communications roadmap to follow as they reopened. The initial inclination is to shift resources away from communications efforts, but restaurants should not abandon the innovative marketing strategies they have developed and executed during the shutdown to survive.

Innovation 576

Innovation Marketing Loyalty Program Social Media 576

Modern Restaurant Management

FEBRUARY 24, 2025

Leveraging Technology to Streamline Reservations Modern technology has reinforced the hospitality industry, providing innovative tools to automate and simplify the challenge of managing no-shows. Avoiding overly complex legal jargon is also crucial when communicating the policy.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

JANUARY 30, 2025

“As we celebrate this milestone, it’s inspiring to see the next generation bring fresh energy and innovative ideas to the table, ensuring we remain a leader in food marketing for years to come.” At the core of our innovation was a commitment to collaboration and creativity.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

JANUARY 21, 2025

With egg prices increasing by 30 percent over the past year and expected to rise more, MRM asked Stasko for his best advice on what strategies restaurant owners can implement to prevent sharp menu price increases and innovative menu solutions they can implement.

Food Safety 398

Food Safety Food Pricing Communication 398

Social Hospitality: Restaurants

AUGUST 13, 2020

Customer service is at the core of innovation and good business practices. To do that, you have to be innovative and adopt new as well as tried-and-tested solutions into your operation. Good customer communication is another vital pillar of long-term success in this industry. This is the case no matter where the industry goes.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Modern Restaurant Management

OCTOBER 29, 2019

We hear frequently how innovation is a mainstay for business survival and growth. Innovation helps restaurants stay competitive and those involved in operations and sourcing need to always be looking for the next thing that grabs attention, differentiates, and brings value to their patrons. Innovation Through Service.

Innovation 364

Innovation Menu Back of House Front of House 364

The Rail

NOVEMBER 1, 2024

Luckily, modern technology has introduced several innovations that streamline the restaurant relocation process, making it more efficient, cost-effective, and manageable. In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

Communication 363

Communication Social Media Email Marketing Franchising 363

Modern Restaurant Management

MAY 19, 2025

Yet even then, operators were innovating—often quietly and creatively. With the right tools, operators can manage staff schedules, streamline kitchen communication, monitor inventory levels, and analyze sales trends all in one place. Real-time insights? Virtually nonexistent.

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Modern Restaurant Management

APRIL 11, 2025

Clear communication on pricing, loyalty rewards, and personalized service will appeal to this group. From playful, attention-grabbing items to nostalgic offerings, LTOs can help restaurants stay innovative and recharge their offerings. Boomers are less swayed by trends, but still appreciate value and exceptional service.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

JANUARY 17, 2025

"This could lead to increased traffic for the operators who can be agile and adapt to consumers dietary needs, communicate to them via their preferred social/digital channels, and leverage personalized messaging where possible."

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

JANUARY 29, 2025

Enhance Transparency and Communication Consumer trust is vital, especially during periods of price instability. By implementing robust supply chain strategies, leveraging technological advancements, and fostering transparency with consumers, stakeholders can navigate the current crisis and build long-term resilience.

Supplies 373

Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

NOVEMBER 14, 2024

" Rose suggests operators should focus on better understanding and segmenting their loyalty program members to communicate their value-based menu innovations as well as new premium offerings. "They

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

OCTOBER 30, 2024

Several restaurant brands, chains and independents are doing a good job of giving their guests options within a price point while at the same time introducing new innovations to their menu. Restaurants will need to maintain a strong innovation pipeline and focus their communications on value, taste, experience, and convenience.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience Pricing 251

Modern Restaurant Management

JUNE 3, 2025

This will also allow the operator to concentrate on the operational and menu aspects, ensuring that both customer service and menu innovation remain exceptional and continuously evolving. Geofencing is an innovative way to send promotions or discounts to people when they’re nearby, driving foot traffic to your location.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

SEPTEMBER 1, 2021

Innovative labor management technology lets managers quickly make and approve schedules, and employees can manage schedules online without any of the potential mix-ups that come with traditional schedule building. Better Team Communication. Managing a single location, much less a multi-unit brand, brings major communication issues.

2021 612

2021 Kitchen Safety Food Safety Inventory 612

Modern Restaurant Management

DECEMBER 30, 2024

As the industry continues to digitally adapt, it’s critical for multi-unit franchisees to utilize innovative digital business solutions that can be customized to operators’ specific needs to stay relevant. By embracing digital literacy and innovative solutions, franchisees can better navigate these challenges.

Loyalty Program 251

Loyalty Program Franchising Franchise 2025 251

Modern Restaurant Management

JANUARY 2, 2025

AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. Whether it’s AI-powered upselling, innovative packaging solutions, or improved online ordering platforms, small changes can add up to big results.

2025 251

2025 Online Ordering Franchising Franchise 251

Modern Restaurant Management

MAY 2, 2025

By reducing stress, optimizing workflows, and improving customer interactions, these innovations create a more resilient business model, positioning restaurants for growth in an increasingly tech-driven landscape. In 2025, the restaurant industry is witnessing a technological transformation driven by key trends.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

NOVEMBER 4, 2024

In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant. Restaurants are going digital, with innovations like contactless ordering, reservation apps, and personalized marketing driven by data.

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

Modern Restaurant Management

DECEMBER 31, 2024

Expect to see functional plants like burdock, angelica, and osha root popping up more frequently, adding a fresh, innovative twist to dishes. The findings provide industry partners with exclusive data on emerging consumer preferences and innovation areas poised to differentiate brands in a highly-competitive marketplace.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. Below are three tips to help you win a grant award.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Modern Restaurant Management

MAY 21, 2020

Once that is settled, it’s time for communication plans. We’ve seen a few innovative examples of businesses using existing technology to elevate their takeout practices in order to serve more customers. We’ve seen some truly innovative things over these past couple of months and this is not the time to stop.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

OCTOBER 11, 2022

These communications were heavy on discounts and had little brand voice or personality. With new leadership and Bounteous as a growth partner, Blaze evolved their digital strategy, started communicating using their brand story and segmenting based on customer behaviors and brand interactions.

Social Media 542

Social Media Email Marketing Customer Experience Communication 542

Modern Restaurant Management

APRIL 8, 2020

In addition, if you are open, you’ll want to be sure to communicate what specials you might be offering at this time, how people can contribute to your business (gift cards, virtual offerings, etc.) Social media is a great (and mostly free) tool to visually communicate with your community during these times.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Restaurant Business

MARCH 10, 2025

We see a surge in the functional beverage space thats blurring the boundaries for all beverage formats creating opportunities for innovation. And this trend is making inroads into the restaurant space, says Jillian Hermanowicz, VP of marketing and communications at Florida Food Products (FFP).

Beverage 195

Beverage 2001 Innovation 2025 195

Modern Restaurant Management

APRIL 29, 2025

The Yelp team is doubling down on AI-powered innovation in these 15 new features and updates, but tapping into AI is nothing new for the company. Live Yelp Waitlist updates on iOS devices let diners track their place in line right from their lock screen, which reduces uncertainty and improves communication.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

SEPTEMBER 15, 2020

As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. Restaurants must boost awareness of their brand and its new health and safety standards in their local communities.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

JULY 1, 2024

The key is finding an operational sweet spot while remaining both innovative and efficient. There are certain ingredients that remain at the core of the menu, but as you innovate it is important to curate your menu around specialty ingredients. The important thing is to establish a consistent schedule and stick to it.

Supplies 428

Supplies Seasonal Menu Retail Food Supply 428

Modern Restaurant Management

MARCH 11, 2025

The restaurants that thrive today are those that balance innovation with human connection. As we look ahead, we are focused on delivering innovative solutions that not only address challenges we foresee, but propel this industry to new heights. And that evolution is fueling a more innovative, efficient, and people-first future.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 19, 2024

The scarcity of training, communication and preparation skills are diminishing the quality of service across the board and should be of concern for the industry as a whole. By truly caring, recognizing that each team member and guest is unique, along with effective communication skills, will create a culture of together and trust.

Leadership 493

Leadership Customer Service Customer Experience Technology 493

Modern Restaurant Management

JUNE 8, 2021

Embracing Innovation. The vision at our company is to harness speech recognition technologies to help people with non-standard speech communicate and be understood using their own voice, giving voice to everyone –including those who want to order food via voice recognition technologies but were previously unable. billion in 2027.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

7 Shifts

NOVEMBER 27, 2024

Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business. A connected team Traditionally, the Bobes’ main form of communication with their employees was a phone call. 7shifts was very easy to get started with.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

AUGUST 9, 2023

Impact The key to embedding in new behaviors is effectively communicating the impact that new technology brings in terms of efficiency, helping customers visualize the positive effects. This not only resonates with potential users but also highlights the company's investment in innovation.

Technology 419

Technology Customer Experience Online Ordering Communication 419

Modern Restaurant Management

MARCH 30, 2022

The savings are due to increased productivity and efficiency, the company can focus on innovation and growth rather than improving workflows and internal processes. Improved communication. If visibility is increased, then communication for employees can be more accurate. Cost savings.

Front of House 450

Front of House Social Media Email Marketing Point of Sale 450

Modern Restaurant Management

JANUARY 13, 2022

Staff members should be encouraged to be innovative and need to be empowered to deal with customer complaints on their own without being micromanaged. Encourage Staff Members to Communicate Effectively. To improve your restaurant operations, consider if you can afford: A unified communications system for managing reservations.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545