Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

Communication 362

Communication Social Media Email Marketing Franchise 362

Modern Restaurant Management

JUNE 3, 2025

While it's crucial to stay informed, stepping back and allowing experts to take charge can be key to overcoming these challenges. This will also allow the operator to concentrate on the operational and menu aspects, ensuring that both customer service and menu innovation remain exceptional and continuously evolving.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

SEPTEMBER 1, 2021

Bringing your data into a single data warehouse lets you make quick, informed decisions about what matters most to your business. Innovative labor management technology lets managers quickly make and approve schedules, and employees can manage schedules online without any of the potential mix-ups that come with traditional schedule building.

2021 612

2021 Kitchen Safety Food Safety Inventory 612

Modern Restaurant Management

DECEMBER 30, 2024

As the industry continues to digitally adapt, it’s critical for multi-unit franchisees to utilize innovative digital business solutions that can be customized to operators’ specific needs to stay relevant. By embracing digital literacy and innovative solutions, franchisees can better navigate these challenges.

Loyalty Program 251

Loyalty Program Franchise Franchising 2025 251

Modern Restaurant Management

JUNE 16, 2025

The most critically important element in getting through this long-term challenge is to stay informed on what I actually is happening with policy and the impact on supply-chains, according to Kafarakis. "And The only path to successful innovation is through collaboration with manufacturing partners.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

APRIL 8, 2020

From social media, to your website to email and your Yelp page, there are endless opportunities to reach your audience with relevant and timely information. Be sure to, first and foremost, update your business hours and contact information so that your consumers know the latest information from your business.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Modern Restaurant Management

SEPTEMBER 15, 2020

As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. Restaurants must boost awareness of their brand and its new health and safety standards in their local communities. Labor Scheduling.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Restaurant Business

MARCH 10, 2025

We see a surge in the functional beverage space thats blurring the boundaries for all beverage formats creating opportunities for innovation. And this trend is making inroads into the restaurant space, says Jillian Hermanowicz, VP of marketing and communications at Florida Food Products (FFP).

Beverage 210

Beverage 2001 Innovation 2025 210

7 Shifts

NOVEMBER 27, 2024

Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business. Just the whole process, making sure it's getting done — from the tax information, the bank account information, our handbook. It's one of my favorite features.”

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

MAY 21, 2020

Once that is settled, it’s time for communication plans. We’ve seen a few innovative examples of businesses using existing technology to elevate their takeout practices in order to serve more customers. We’ve seen some truly innovative things over these past couple of months and this is not the time to stop.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

APRIL 29, 2025

In the coming months, AI-powered analytics will summarize feedback and trends over time to inform future operations. The Yelp team is doubling down on AI-powered innovation in these 15 new features and updates, but tapping into AI is nothing new for the company.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

SEPTEMBER 1, 2020

While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Contactless ordering and payment platforms will make it easier for your guests to communicate with you. The best hospitality operators obsess over the guest experience. Incorporate Rich Imagery and Multimedia.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

JULY 1, 2024

The key is finding an operational sweet spot while remaining both innovative and efficient. There are certain ingredients that remain at the core of the menu, but as you innovate it is important to curate your menu around specialty ingredients. The important thing is to establish a consistent schedule and stick to it.

Supplies 427

Supplies Seasonal Menu Retail Food Supply 427

Modern Restaurant Management

JANUARY 13, 2022

Staff members should be encouraged to be innovative and need to be empowered to deal with customer complaints on their own without being micromanaged. Encourage Staff Members to Communicate Effectively. Diners are then informed and happy while fully utilizing the tables you have. Issues often arise at the busiest times.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. This information allows restaurants to generate more revenue through the following five ways: 1.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

OCTOBER 10, 2023

Prioritizing Data Security and Privacy Safeguarding the security and confidentiality of customer information is of utmost importance when data breaches are widespread. With trust being a cornerstone of loyalty, establishments that prioritize and communicate their data protection measures can earn long-lasting customer trust.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

Social Hospitality: Restaurants

JANUARY 5, 2022

Employ Innovative Digital Solutions to Improve Customer Experience. Since most restaurants now embrace online delivery and contactless ordering, innovative technologies play a key role in customer service. Chatbots automate communication with customers. For example, it can inform customers about their delivery status.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Customer Experience 459

Modern Restaurant Management

SEPTEMBER 28, 2023

Digital Kitchen Boards In the bustling environment of a restaurant kitchen, clear communication and efficient workflows are paramount. By taking care of routine tasks and providing clear, real-time information, it allows staff to focus on what they do best: preparing delicious food and providing excellent service.

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

JULY 8, 2020

Text messages and notifications will give restaurants a direct bridge of communication to build stronger relationships and keep guests coming back. Young people are tech-savvy food enthusiasts with a grown an affinity toward food delivery companies who offer convenience, instant information, and social engagement through technology.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

FEBRUARY 2, 2024

The need for innovation and efficiency has never been greater in this evolving scenario. With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences. This data can be used to make informed decisions about staffing, menu changes, and promotional offers.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

OCTOBER 7, 2021

Innovation is needed in several areas, including: Staff management. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Kitchen operations.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

JULY 24, 2023

It can help improve restaurants’ transparency, validation, verification, and communication, driving key performance indicators (KPIs) like increased customer satisfaction, trust, and loyalty. Additionally, AI helps ensure smooth, efficient, accurate communication between suppliers and restaurant operators for better quality control.

Supplies 419

Supplies Sustainability Food Supply Food Safety 419

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. Employee communications tools When it comes to employee communications, texting and phone calls get the job done.

Management 397

Management Management Email Marketing Reservations 397

Modern Restaurant Management

JANUARY 15, 2021

But, some owners have used this adversity as an opportunity to innovate and find alternative ways to keep their businesses running. It's necessary to keep your customers informed about your hygiene and safety measures. You should also provide clear and detailed information on your website and social media profiles.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

JULY 19, 2024

This new function highlights how essential it is that business owners keep their information updated on Google and other sites so that they can be discovered by searchers for the right terms. Ensuring your information is updated and your brand is communicated on every relevant channel is the key to a winning digital strategy.

Customer Experience 492

Customer Experience SEO Customer Service Take-out 492

Modern Restaurant Management

JUNE 1, 2021

All the necessary information will be right at your employees’ fingertips, speeding up the order entry process and making it easier to double-check for accuracy. In order to truly leverage the digital ordering transformation, an innovative, branded website will be clutch. Brand Your Own Website for the Win.

Ordering 450

Ordering Technology Mobile Ordering Online Ordering 450

Modern Restaurant Management

OCTOBER 27, 2022

Once updated, the app automatically communicates the information to Dunkin’s customer-facing mobile app, delivery partners, and online platforms, minimizing the likelihood that guests will be caught off guard by a closed store or unavailable item. The app is a vital tool for customers and employees.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

AUGUST 12, 2024

Surface Actionable Data and Insights One of the best use cases of AI in the restaurant industry relates to the real-time data and insights surfaced by the technology which can help restauranteurs make more informed decisions. The technology not only can create content but also optimize it for SEO purposes to help target customers.

Audits 449

Audits Back of House Employee Relations SEO 449

EATER

MAY 25, 2023

After a stint in the beauty world, Jack missed working in food and found herself drawn to mission-driven brands, so she jumped at the opportunity to join the product marketing and innovation team at Bowery Farming , a company dedicated to vertical farming, a practice of growing crops in stacked layers, often in a controlled environment.

Innovation 246

Innovation Food Consumer Goods Food Supply 246

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. This better, smarter use of technology to keep customers informed also helps with ordering and planning. Dennis Becker, CEO, Mobivity.

2020 450

2020 Online Ordering Customer Experience Cash Management 450

Modern Restaurant Management

SEPTEMBER 11, 2020

The data shows the need for increased support at the local, state and federal levels, with owners communicating the need for financial relief and clear, consistent standards to successfully reopen. Innovating During COVID-19.

Fine Dining 507

Fine Dining Fast Casual Innovation Employee Relations 507

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. They streamline communication and free up staff while reducing wait time for customers. By embracing AI, restaurants can make informed decisions with data-driven insights.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

7 Shifts

NOVEMBER 15, 2024

They should also be able to communicate with kitchen staff and the team clearly. Strong answers to this interview question would show clear communication of the restaurant's policy and an ability to offer alternative solutions that keep the customer satisfied. What does excellent customer service mean to you? What did you do?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

MARCH 14, 2024

This shift from traditional expertise to technological innovation in wine selection is reflective of a broader transformation within event planning. This shift from traditional expertise to technological innovation in wine selection is reflective of a broader transformation within event planning.

Events 472

Events Customer Experience Innovation Technology 472

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. This will cause restaurants to innovate their offerings amidst reduced menu sizes. Kari Hensien, RizePoint CEO.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

ChowNow

FEBRUARY 12, 2021

As a restaurant professional, you’re likely looking for new and innovative ways to keep your business top of mind. While your website is the source of truth for information related to your restaurant, customers can also find you on other sites. This free marketing tool that allows you to communicate and engage with nearby patrons. .

Email Marketing 370

Email Marketing Online Ordering Social Media Customer Service 370

Modern Restaurant Management

JUNE 24, 2020

Additionally, when buyers place an order through Square Online Store, sellers receive their contact information in the Square Customer Directory and are able to maintain sales history for those customers. Dine Brands appointedTony Moralejo as President, International and Global Development; and Justin Skelton, Chief Information Officer.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539