Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector.

Reservations 449

Reservations Online Ordering Loyalty Program Book 449

7 Shifts

NOVEMBER 24, 2024

If you could sum up the word “hospitality” into one sentence, what would it be? What strategies do you use to communicate with servers effectively to manage seating flow? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

NOVEMBER 14, 2024

" Rose suggests operators should focus on better understanding and segmenting their loyalty program members to communicate their value-based menu innovations as well as new premium offerings. "They "Also, leveraging demographic data to augment loyalty programs and special offers was a critical factor in successful campaigns."

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

MAY 14, 2025

Clear Communication Maintain open and transparent communication channels where employees can freely express concerns or ideas. Encourage open communication about mental health issues and provide training for managers on how to support employees who may be struggling. Encouragetheuse of freefederal andstate programs.

Serving 373

Serving Workshop Education Training 373

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MAY 13, 2025

” Hospitality has never been known for balance. Digital-first communication (in a face-to-face industry) : Gen Z grew up in a world where nearly everything — learning, socializing, and problem-solving—happened online. .” “They don’t take feedback well, but always want to give their opinion.”

Leadership 282

Leadership Hospitality Coaching 2024 282

Modern Restaurant Management

APRIL 29, 2025

And with features like waitlist auto removal, hosts no longer have to manually track down unresponsive parties, freeing them up to focus on hospitality.” Live Yelp Waitlist updates on iOS devices let diners track their place in line right from their lock screen, which reduces uncertainty and improves communication.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

JUNE 17, 2025

Operators should focus on hiring new team members who are adaptable, communicative, and team players. Maintaining Hospitality Standards Building strong operations that can withstand high-volume foot traffic to maintain the guest experience sets restaurants apart from competition.

Seasonal Menu 251

Seasonal Menu Loyalty Program Back of House Customer Experience 251

Modern Restaurant Management

JULY 17, 2025

After nearly two decades in marketing and technology leadership across hospitality brands, I have seen how aligning these functions can drive measurable results. Responding to data in real time, testing offers dynamically and delivering hyper-personalized communication through multiple platforms. Growth today requires agility.

Loyalty Program 221

Loyalty Program Customer Experience Point of Sale Hospitality 221

Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JUNE 16, 2025

If passed, it will require thoughtful implementation, clear communication, and some system updates to ensure compliance. This process begins by understanding the policy, communicating effectively with your team, and ensuring your systems are audit-ready. This isn’t a hands-off change.

Front of House 340

Front of House Back of House Operations Restaurant Law 340

EATER

OCTOBER 21, 2024

But while speaking about the environment is important, “preaching,” as Goldman puts it, is a turn-off, especially in hospitality, an industry that consumers rely on to provide, among other things, a good time. One thing this communication can do is remind people that the effects of climate change are not just prescient, but happening now.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

MAY 23, 2025

million , retail and hospitality remain prime targets for cyberattacks. Implementing Multi-Factor Authentication (MFA) is a vital step in bolstering your restaurant's cybersecurity posture, ensuring only authorized personnel access sensitive data and critical infrastructure. With 97 percent of top U.S.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

DECEMBER 31, 2024

current inspirations while enveloping the guest in a high level of tailored hospitality. Co-Founder, Pastry Chef, Communications Director, Eat Well Hospitality, Hsing Chen : “I believe people are looking for more intimate and meaningful experiences when dining out. I believe this will continue into 2025.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Harbor Touch

MARCH 2, 2025

Thats what smart communication tools bring to the table. Smart communication tools step in to lighten the load. Digital ordering platforms streamline communication between customers and staff, relying on secure VoIP phone systems to ensure orders stay clear, operations run smoothly, and customers leave happy.

Communication 78

Communication Operations Back of House Cash Management 78

7 Shifts

NOVEMBER 25, 2024

This may seem obvious, but keeping an open communication channel between management and staff is a great way to reinforce the importance of an active staff. For example, BlueCart , an online and mobile ordering/inventory management platform for the hospitality industry.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

The Rail

MAY 12, 2025

From logistics to marketing, staff communication to moving the kitchen, reopening a restaurant successfully is all about the details. This clarity also lets you communicate confidently with your team and customers, helping them buy into your vision for your restaurants future. Lower rent? More foot traffic? Transparency builds trust.

License 130

License Uniforms Social Media Customer Experience 130

7 Shifts

NOVEMBER 15, 2024

They should also be able to communicate with kitchen staff and the team clearly. Strong answers to this interview question would show clear communication of the restaurant's policy and an ability to offer alternative solutions that keep the customer satisfied. What does excellent customer service mean to you? What did you do?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

EATER

FEBRUARY 27, 2025

Instead of having to scream an order into a speaker as cars honk in the background, you can communicate your preferences for extra pickles and no mustard on your cheeseburger with a few simple taps. For my 29-year-old son, hospitality is an app that offers him opportunities to buy more easily. He wants the path of least resistance.

Mobile Ordering 206

Mobile Ordering Loyalty Program Food Food Order 206

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. High Turnover and Staffing Issues With a turnover rate of 70%-80% , the hospitality industry experiences some of the highest employee churn of any sector.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MAY 22, 2025

Brand Expression Through Uniform Design Branded apparel offers a controlled visual communication channel that reinforces your establishment's aesthetic. When employees are outfitted in comfortable, practical apparel that aligns with your brand aesthetic, both team performance and customer experience improve accordingly.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Modern Restaurant Management

NOVEMBER 26, 2024

Subtle Signaling What’s interesting are the subtleties when it comes to luxury hospitality. Fewer choices communicates exclusivity, which drives up customer value. When it comes to luxury hospitality, the people setting the stage know that it’s all about the little things: the small details that make all the difference.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. What kind of skills are most in demand for restaurant and hospitality careers?

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

JUNE 16, 2025

" Labor is also a concern for restaurants as small businesses in the hospitality sector are struggling to find quality candidates at prices their business can afford, noted Johnston. "This "This is especially true for part-time and seasonal employees.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

ChowNow

APRIL 4, 2025

Think of it as hospitality beyond the walls of your restaurant. Start by investigating what happenedget the full story from your team, monitor reviews, go over any relevant footage or communications, and then craft a calm, measured response. Its not just monitoring reviews or checking your tags on Instagram.

Management 195

Management Management Social Media Online Ordering 195

Clover - Restaurants

JUNE 30, 2025

Integrating advanced restaurant technology into your full-service restaurant is a necessity in today’s hospitality landscape. The role of restaurant technology in your hospitality business In today’s fast-paced world, customers expect convenience , speed, and a personalized experience when dining out.

Hospitality 52

Hospitality Technology FOH Front of House 52

The Rail

MARCH 25, 2025

Send Personalized Email Announcements If your business practices direct communication with customers, email marketing remains a powerful means to deliver your message. About the Author: Jordan Hayes is a seasoned content writer and food critic with over a decade of experience in the hospitality industry.

Social Media 130

Social Media Email Marketing Customer Experience Events 130

Paper Chase Accountancy

MAY 26, 2025

Like a master chef expertly balancing flavors in a gourmet dish, a hospitality CFO consultant skillfully manages a company’s financial health, ensuring long-term viability and growth. But how does this blend of finance, strategy, and hospitality work in real-world scenarios? Learn more about our Accounting Services !

Hospitality 52

Hospitality Cash Management Hotels Customer Service 52

The Rail

JUNE 11, 2025

Regular check-ins, mentorship, and open communication can help new employees feel invested from day one. Keep communication open between both locations. About the Author Jane Mitchell is a restaurant consultant and freelance writer with over a decade of experience helping hospitality brands grow and thrive.

Management 147

Management Management Equipment Hiring 147

Open for Business

OCTOBER 30, 2024

3) More staff communication When your team is in sync, everything moves smoother. Implementing strong communication systems improves your table turnover rate while enhancing the overall guest experience. And consider implementing a system for servers to communicate with each other during service.

Seating 60

Seating Mobile Ordering Dine-in Training 60

Future Food

MAY 29, 2025

Following our time at the 2025 FoodService Australia Food and Hospitality Week at Melbourne Convention and Exhibition Centre, one thing became abundantly clear: hospitality businesses that are embracing integrated, intelligent technologies are not only adapting to industry change, theyre leading it.

Hospitality 78

Hospitality Technology Food Safety Audits 78

Paper Chase Accountancy

JUNE 16, 2025

Utilizing outsourced accounting services or hospitality-specific accounting solutions can help ensure accuracy and efficiency in profitability ratio analysis. Understanding Restaurant Profitability Ratios: The Basics Understanding the basics of restaurant profitability ratios is crucial for anyone in the hospitality industry.

Hotels 93

Hotels Hospitality Cash Management Restaurant Law 93

Paper Chase Accountancy

JUNE 16, 2025

Utilizing outsourced accounting services or hospitality-specific accounting solutions can help ensure accuracy and efficiency in profitability ratio analysis. Understanding Restaurant Profitability Ratios: The Basics Understanding the basics of restaurant profitability ratios is crucial for anyone in the hospitality industry.

Hotels 93

Hotels Hospitality Cash Management Restaurant Law 93

Perfect Daily Grind

JULY 1, 2025

Yet if the narrative focuses only on green coffee costs, which is understandable given coffee’s historic undervaluing, it risks undermining the broader value delivered by skilled baristas, hospitality staff, and independent cafés. Communicating value and building trust Price increases are rarely short-term.

Pricing 93

Pricing Operations Café Consumer Goods 93

Open for Business

NOVEMBER 20, 2024

From streamlining operations to automating guest touch points, artificial intelligence (AI) is rapidly transforming the hospitality industry. The panelists highlighted agentic AI’s potential in hospitality, suggesting that it can manage repetitive tasks like inventory control or supply chain logistics.

Point of Sale 60

Point of Sale Inventory Reservations Hospitality 60