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When it comes to keeping a restaurant kitchen running smoothly, it’s important to have properly trained staff, reliable procedures and effective communication. It’s also critical to have equipment that is well cared for and cleaned correctly on a regular basis. Staff can do this at the start or end of a shift.
Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials). However, most companies’ communication efforts stop there.
If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Therefore, it’s helpful to create a communications plan in advance to serve as a roadmap.
How do factors like suppliers, but also kitchen layout, equipment design, and workflow patterns impact contamination risk? Gaining trust from today's guests requires a steadfast commitment to safety protocols, and those protocols should be communicated to guests to demonstrate the brand’s commitment to safety.
Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Boost Employee Engagement and Communication A happy, engaged team is the backbone of great service. Bonus Tip : Survey your team about preferred shifts to reduce scheduling conflicts.
It’s important for food companies across the supply chain – from the farms that grow the food to the restaurants that serve it – to have good communication strategies that will keep the public safe and manage brand reputation both during and after an incident. Before a recall, have a crisis communication plan in place.
Owners and operators should ensure team members are trained to safely use all equipment. They should also know to carefully monitor open flames and store away any sharp or dangerous objects and equipment when not in use. We would also recommend equipment sensors that alert team members of any potential malfunction ahead of time.
Training programs such as TIPS (Training for Intervention Procedures) and ServSafe Alcohol equip team members with strategies to recognize signs of over-served patrons, proper ID checksand professional de-escalate of altercations. Creating a Culture of Responsibility Building a culture of responsible alcohol service starts with leadership.
Energy-saving practices, such as shutting down non-essential equipment during off-hours or scheduling regular maintenance, can significantly cut energy costs. Open communication, recognition for hard work, and team-building activities can improve morale and make the job feel less overwhelming.
Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point.
In the Taylor Farms recall, there’s been widespread communication explaining what happened, where it happened, and what to do if a trading partner has any contaminated products (destroy them) or if consumers suspect they may be ill from eating the impacted products (seek medical attention). Communicate effectively.
Clear Communication Maintain open and transparent communication channels where employees can freely express concerns or ideas. Encourage open communication about mental health issues and provide training for managers on how to support employees who may be struggling. Encouragetheuse of freefederal andstate programs.
Service Your Equipment Before It’s a Problem Now’s the time to inspect and maintain high-impact equipment. Move heat-producing equipment like grills and fryers away from cold prep stations or POS systems. Communicate and Check In Often The fastest way to spot a summer issue? Your staff.
During onboarding, restaurants give employees their first real taste of the job experience, from the culture to the pace of the workflow, while also equipping them with the skills and knowledge they need to be successful. It’s a lot for employers to balance, especially on the accelerated timeline associated with seasonal hiring.
Enhanced biosecurity includes: Restricting farm access to essential personnel only Implementing rigorous sanitatiozn protocols for equipment and vehicles Increasing surveillance and early detection programs to identify potential outbreaks 2.
Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention. Connected Equipment. The latest cloud-based solutions let you and your staff view, track and customize all your smart equipment from one, simple space.
By automating customer data collection from a wide range of sources and shaping that data into unified – and actionable – customer profiles, Chipotle improved customer loyalty in the following ways: Communications tailored to individual consumer’s preferences, including suggestingproducts and add-on purchases, providing coupon code (..)
How do you communicate restaurant policies and changes to your employees effectively? How do you handle unexpected challenges, such as equipment failure or supply shortages? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.
In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate. Having a reliable mode of communication during such situations is key to keeping operations running and staff in constant contact during critical moments.
Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.
Thats what smart communication tools bring to the table. Smart communication tools step in to lighten the load. Digital ordering platforms streamline communication between customers and staff, relying on secure VoIP phone systems to ensure orders stay clear, operations run smoothly, and customers leave happy.
If competitors are easier to find and communicate with, your business could lose customers quickly. During COVID-19, restaurants need to be equipped to market delivery services and able to easily communicate fluctuating hours to their guests.
Transparent communication and well-synchronized platforms helps every phygital interaction feel reliable and intuitive. Thoughtful innovations, transparent communication, and experiences that feel seamless show that you understand customer needs. The disappointment creates friction and undercuts their trust in your system.
AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. Pizzerias that streamline processes – from ingredient preparation to equipment use – are able to maintain a diverse menu without overwhelming staff.
Labor management solutions with multiplatform functionality can also equip tech-savvy workers with mobile capabilities, allowing employees to clock in/clock out, adjust schedules, communicate with managers and complete training programs from their mobile devices.
They want education that fits into their busy lives and equips them with transferable skills that they can apply in their roles. In the restaurant industry, an education program should emphasize the development of durable skills such as leadership, communication, and problem-solving.
Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. Communicating Cleanliness. Building Trust Through Cleanliness. What Can You Do Now?
They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Call recording and transcript summaries are logged, including any exact facts of the call that are necessary to the operation.
Gone are the days of archaic paper chit systems communicating orders from the front to back-of-house staff. Advanced POS systems allow hosts to digitally keep track of server sections and table wait times, while servers equipped with personal tablets can complete orders directly from the table.
But, those that embrace technology will be best equipped to weather the pandemic. Restaurants must boost awareness of their brand and its new health and safety standards in their local communities. Here are three ways to leverage technology for restaurant re-openings: 1. No-Touch Menus.
Now is the time to get ahead and make sure you are equipped to adequately address what customers will likely be worried about most: restaurant cleanliness and sanitation. Providers like AgION and Microban offer a wide variety of antimicrobial products for equipment used at large in the restaurant industry, such as ovens and HVAC systems.
Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.
who will manage communications to different stakeholders, who will notify supply chain partners, etc.) During a Recall If you’ve properly prepared – with a plan, assigned roles, training, and practice – your team should be well-equipped for a recall. Communicate effectively. Train your team.
By Lindsay Lawrence, Contributor Relocating a restaurant is no small feat, as it involves managing the transportation of kitchen equipment, reestablishing the space’s atmosphere, and ensuring minimal disruption to your business. These tools make it easier to ensure that equipment will fit properly.
Next-generation WFM platforms are also equipped with modern communication tools that allow employees to communicate with each other and managers, enabling them to easily swap shifts across multiple locations. Giving employees more power over their schedules will improve their experience and overall engagement at work.
This should outline steps for documenting complaints, investigating potential sources, and communicating the outbreak to health authorities. Communicate this with the health department ASAP. They’ll be able to provide you with further guidance, assist in investigations, and manage any required communication to the general public.
It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work. Communication Open and honest communication is essential in preventing burnout.
Secure the takeaway bag, by ensuring all bags are equipped with napkins, wipes and other appropriate hygiene products. Secure the collection area, by communicating health and safety efforts to guests with messaging and signage at the pickup/curbside line and/or notes inside takeout bags.
Looking forward to 2024, operators should prioritize owning their data to stay in communication with loyal customers and offer promotions for repeat business. Communicating directly builds relationships that will not be gained through a third party.
For instance, an AI manager could be instructed to automatically change door security codes every 30 days but that simple shift could have serious consequences if it is not properly communicated to staff, e.g. in the event of a fire.
Work Smarter and More Efficiently Good employee communication is key for any business, but only relying on the break room bulletin board to share information isn’t a very effective communication strategy. A team communication app is a perfect upgrade to the bulletin board.
Businesses in the food service industry are primarily adopting these advanced POS systems to streamline the communication between waitstaff and kitchen staff, inventory tracking, and improving team management. Restaurant point-of-sale (POS) terminals are steadily replacing the now obsolete cash registers used in restaurants.
Smart kitchen equipment, such as automated stove tops and automatic recycling oil fryers, make order fulfillment easier, faster, and more consistent. During the pandemic, menu prices frequently changed, and products were often out-of-stock due to supply chain shortages. That is what will truly make the difference.
Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations. This enables better communication mechanisms and employees can react quickly to stock or demand changes.
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