7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

MARCH 31, 2022

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Sling

DECEMBER 19, 2020

Once considered a supplement to the standard training program, virtual training is now the preferred — and sometimes only — option for managers and owners who want to improve their team’s skills. Virtual Training 101. Not all virtual training software is created equal. 4) Prepare Your Virtual Training Presentation.

Training 78

Training Management Management Employee Relations 78

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Ken Burgin

FEBRUARY 13, 2024

Are there opportunities for further training, or to attend workshops and events? What training and induction processes are in place for new staff? What are the expectations for personal presentation and uniform? Applicants may be interested in how collaboration and communication are encouraged across departments.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Sling

JUNE 5, 2020

Human resource planning (or HRP for short) is the ongoing process of systematically planning ahead to optimize and maximize your business’s most valuable asset — high-quality employees. As we mentioned earlier, human resource planning is about matching the right employees with the right jobs in your business. Employee relations.

Definition 88

Definition Employee Relations Recruiting Communication 88

Cheetah

OCTOBER 18, 2021

This affects your reputation as an employee, which in turn affects employee retention and your bottom line. Here are our top tips for supporting your employees in dealing with frustrated patrons and standing up to unruly customers. 5 Tips for Reducing Diner Tension & Increasing Employee Retention.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

Open for Business

FEBRUARY 29, 2024

Information in this article is presented “as-is” and may not constitute the most up-to-date information. Jennifer says, “It’s really important to understand that city agencies don’t communicate with each other. She says, “This creates a safer environment for staff and guests and also helps us maintain our equipment.

License 78

License Certification Kitchen Safety Food Safety 78

Modern Restaurant Management

JUNE 2, 2021

More importantly, we are going to see a stronger first party connection between restaurants and their guests, one that is more personalized–and therefore more satisfactory, as well as better experiences for restaurant employees who have a real opportunity to redefine the role of service. So what exactly does this future look like?

Back of House 197

Back of House Customer Experience Front of House Customer Service 197

Sling

JANUARY 19, 2020

Sure, your team isn’t related by blood, but it benefits from many of the traits that make families strong: camaraderie, cooperation, and strong bonds. Increasing employee engagement will help you build those traits and attract and retain the best talent. Employee Engagement Defined. Effective Employee Engagement Ideas.

Employee Relations 117

Employee Relations Leadership Hiring Training 117

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. When it’s time to cut an employee loose – you just cut ‘em loose. Accountability.

Coaching 97

Coaching Employee Relations Hiring Document 97

Touch Bistro

MARCH 25, 2021

A new hire checklist for restaurant employees can make the onboarding process easy and painless for all parties involved. After all, employees are the heart of your restaurant, and setting them up for success starts with the onboarding process. What Is Restaurant Employee Onboarding? Get Your Employee Handbook Template.

Hiring 52

Hiring Employee Relations FOH BOH 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Train staff to handle these calls well and keep people coming back. Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Sling

JANUARY 19, 2020

Sure, your team isn’t related by blood, but it benefits from many of the traits that make families strong: camaraderie, cooperation, and strong bonds. Increasing employee engagement will help you build those traits and attract and retain the best talent. Employee Engagement Defined. Effective Employee Engagement Ideas.

Employee Relations 78

Employee Relations Leadership Hiring Training 78

The Restaurant Times

MARCH 10, 2023

Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image. They are in charge of scheduling, handling customer complaints, and interviewing and hiring new employees. Additionally, they provide menus to visitors and take reservations.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Hot Schedules

APRIL 10, 2020

Being present in delivery partner marketplaces, having a functional website with online ordering, and a solid social media game are keys to success not only in the current situation but also with today’s consumer. ServSafe is offering a free Food Handler course and some additional training for take-out and delivery best practices.

Food Safety 88

Food Safety Guest Recovery Employee Relations Social Media 88

Sling

SEPTEMBER 27, 2019

Performance reviews can be difficult for everyone, manager and employee alike. These simple yet descriptive sentences help your employees understand what they’re doing well and what they still need to work on. The management experts at Sling have put together a list of 100 extremely helpful phrases for employee performance reviews.

Employee Relations 123

Employee Relations Customer Service Communication Customer Experience 123

Modern Restaurant Management

DECEMBER 28, 2020

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

The Restaurant Times

JULY 5, 2020

The prime focus of restaurant brands is around providing functional benefits and operational changes to ensure that both the diners and employees have a safe, contact-free experience. Build Trust By Communicating The Changes. The New Definition Of Guest Experience In The Post COVID-19 World. will be appreciated by the customers.

Kitchen Safety 90

Kitchen Safety Food Safety Mobile Ordering Customer Experience 90

The Restaurant Times

FEBRUARY 18, 2022

Determining how food should be presented and ensuring proper food portion, arrangement and garnishing . Training staff to prepare and cook all the menu items. Excellent communication skills : Your night shift chefs also need to address guests and co-workers politely, using appropriate and professional language.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Culinary Cues

SEPTEMBER 14, 2023

Yes, I am talking about your corner restaurant and the employees who work there. TARDINESS OR NO SHOW: If dependability issues slip out of control and an employee is constantly late and has a record of not showing up when expected or scheduled, then it’s time to pay attention. It may or may not be work related, but it does impact work.

Employee Relations 382

Employee Relations Training Fine Dining Take-out 382

Lavu

DECEMBER 12, 2022

For example, an iPad point-of-sale system can track employee shifts and schedule like a legacy point-of-sale system, but also allow those schedules to be updated from multiple terminals and locations in real-time. Watch as your employees can take customer orders down by pressing buttons on a few simple menus and interfaces.

POS 60

POS Point of Sale Mobile Ordering Cash Management 60

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Employee referrals are actually the best source of seasonal hiring (and frankly, hiring in general). PLAY 2: Onboard & Train Your Seasonal Staff. Train and prepare staff to serve guests in a high-speed, high-volume environment. Presentation.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Crunchtime

NOVEMBER 11, 2022

As critical functions in multi-unit restaurants, training and operations are inherently intertwined. Because operations leaders are focused on creating scalable processes, and helping teams better execute the work they do every day, training is a critical factor for success.

Training 100

Training Operations Employee Relations Technology 100

Modern Restaurant Management

DECEMBER 17, 2020

Service-related mentions became more positive by 6.0 Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items. “Organizations need to offer widespread training to all managers to empower them to better lead their teams.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Aaron Allen & Associates

MAY 26, 2021

Sure, there was money to be made in panning for gold during the gold rush, but it was the landowners and supplier community (selling the picks, hoes, pans, and transport) that made the most in that period of time. Between 2015 and 2017, Chipotle had a series of foodborne illness outbreaks related to compromised food safety. Sanitation.

Food Supply 59

Food Supply Food Safety Equipment Supplies 59

Sling

DECEMBER 21, 2022

What are you as a manager or employee going to do in those instances? That’s why it’s so important to cultivate top-notch customer service skills in yourself and every single employee who works for you. An employee with good customer service skills will wait patiently and let the customer talk until they’re finished.

Customer Service 167

Customer Service Employee Relations Customer Experience Communication 167

Sling

MARCH 26, 2023

4) Consider business needs and employee strengths Before scheduling your employees, factor in your business’s goals and strategies. Identify each employee’s strengths and consider how those abilities can satisfy your business needs. Then, schedule each employee accordingly. Then, schedule each employee accordingly.

Employee Relations 78

Employee Relations Communication Tip Distribution Information 78

Sling

MAY 3, 2023

Passion, however, can’t be taught but can make a huge difference in the attitude of the employee. The ideal employee will have both passion and experience. 3) Present your restaurant as a great place to work How you present your place of business to potential employees has a lot to do with restaurant staffing success.

Employee Relations 78

Employee Relations Customer Experience Management Management 78

The Rail

APRIL 19, 2023

People tend to connect with visuals far faster than they do with other forms of communication, such as text. Food, in particular, needs to be presented in an inviting and engaging way in order to compel people to want to eat it. Your visual content should always remain consistent in presentation, aesthetic, and flavor.

Employee Relations 116

Employee Relations Social Media Consumer Goods Presentation 116

7 Shifts

AUGUST 24, 2022

Guests will be presented with a touchscreen to sign for their purchase, and in the process, be prompted with an option to tip. For example, on POS screens, having a tip prompt that asks a tip-related question in a more instructive way might be able to up tips. POS Connected Tipping. or amounts ($1, $2, custom amount, etc.)

Cash Management 370

Cash Management Mobile Ordering POS Customer Service 370

Modern Restaurant Management

DECEMBER 16, 2019

Finding and retaining employees remain among the biggest obstacles operators struggle with. Additionally, turnover rates for restaurant employees and managers continue to be at all-time highs. It seems the industry has reached its ceiling in terms of hourly employee turnover and is now moderating. Go with a Restaurant Gift Card.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

OCTOBER 19, 2020

” Restaurant employees would practice proper protocols behind the scenes: cooking foods to proper temperatures, avoiding cross-contamination, washing hands and equipment, etc. When consumers venture out to restaurants, they want to see tables separated by at least 6 feet, employees cleaning constantly, and everyone wearing masks onsite.

Food Safety 215

Food Safety Food Employee Relations Consumer Goods 215

Perfect Daily Grind

MARCH 31, 2023

Dr. Adugna Debela Bote, Director General of the Ethiopian Coffee and Tea Authority will present the Ethiopian Coffees: New Market Systems Lead to New Access Opportunities lecture on 21 April. The project will work with 1,300 Peruvian women in coffee farming communities to develop leadership, communications, and decision-making skills.

2023 136

2023 Sustainability Education Agriculture 136

Modern Restaurant Management

SEPTEMBER 3, 2020

As much as complete closures and stay-at-home orders have harmed the restaurant industry, reopening has come with fits and starts, presenting a new litany of obstacles for dining establishments to overcome. Follow the local, state, and federal regulations and recommendations and communicate your compliance with these rules clearly to patrons.

Fine Dining 201

Fine Dining Restaurant Law Food Truck Outdoor 201

Modern Restaurant Management

AUGUST 5, 2020

Ervin Cohen & Jessup launched a Food, Beverage and Hospitality practice to more efficiently advise industry-related clients to recover from the devastating financial and logistical impacts of the coronavirus pandemic and beyond. Delightree app can also streamline employee onboarding. ” Onosys and ItsaCheckmate Partner.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. Laura Szczepanski: Director of Training and Development, Wendy’s & MOD Pizza | 37 years.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173