Modern Restaurant Management

MARCH 31, 2022

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Managing a restaurant is a delicate routine—if we can even call it a routine.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

NOVEMBER 2, 2021

It's called the 9/80 work schedule , and it rewards employees with an additional, full day off from work in exchange for working slightly longer shifts without affecting full-time status. In a two-week period, employees will instead work one eight-hour day, eight nine-hour days, and receive one extra day off. The 3-day weekend.

Employee Relations 397

Employee Relations Tip Distribution Front of House Mobile Ordering 397

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Perfect Daily Grind

MARCH 15, 2023

Why are Starbucks employees unionising in the US? At present, around 262 Starbucks stores have voted to unionise in the US , with 32 more locations awaiting or contesting the outcomes of their vote. However, in 1987, following alleged complaints from employees, the union was decertified. Read on to learn more.

Employee Relations 157

Employee Relations 2023 2022 2004 157

Modern Restaurant Management

DECEMBER 30, 2020

If the restaurant does online ordering, that information (including links) can be presented on these sites as well. Restaurants that have customer lists can and should offer email communications (i.e., Otherwise the owner or employees need to take on these digital tasks themselves. Accurate contact information (i.e.,

Loyalty Program 216

Loyalty Program Email Marketing Online Ordering Employee Relations 216

Sling

JUNE 5, 2020

Human resource planning (or HRP for short) is the ongoing process of systematically planning ahead to optimize and maximize your business’s most valuable asset — high-quality employees. As we mentioned earlier, human resource planning is about matching the right employees with the right jobs in your business. Employee relations.

Definition 88

Definition Employee Relations Communication Recruiting 88

Lavu

NOVEMBER 10, 2022

The 2022 State of the Restaurant Industry found that 70% of operators do not have enough employees to support customer demand. Related: The Ultimate Guide to Using Self-Service Restaurant Kiosks #2) Kitchen Display Screens There is no reason why servers or order-takers need to write down customer requests and walk them back to the kitchen.

Employee Relations 78

Employee Relations Inventory Fast Casual Point of Sale 78

Cheetah

OCTOBER 18, 2021

This affects your reputation as an employee, which in turn affects employee retention and your bottom line. Here are our top tips for supporting your employees in dealing with frustrated patrons and standing up to unruly customers. 5 Tips for Reducing Diner Tension & Increasing Employee Retention.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. This is using the Chat in ChatGPT PROMPT: Act as an experienced restaurant trainer who is using ChatGPT to develop content and training activities for restaurant employees.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Sling

NOVEMBER 6, 2022

Constructive feedback is the process of delivering work-related comments, advice, and suggestions in a way that motivates your employees to get better at what they do. 16) An employee resigned last month and cited difficulty with management as a reason. Communication. What is constructive feedback? Criticism deflates.

Employee Relations 88

Employee Relations Communication Information Leadership 88

Modern Restaurant Management

JUNE 2, 2021

More importantly, we are going to see a stronger first party connection between restaurants and their guests, one that is more personalized–and therefore more satisfactory, as well as better experiences for restaurant employees who have a real opportunity to redefine the role of service. So what exactly does this future look like?

Back of House 197

Back of House Customer Experience Front of House Customer Service 197

Open for Business

FEBRUARY 29, 2024

Information in this article is presented “as-is” and may not constitute the most up-to-date information. Jennifer says, “It’s really important to understand that city agencies don’t communicate with each other. She says, “This creates a safer environment for staff and guests and also helps us maintain our equipment.

License 78

License Certification Kitchen Safety Food Safety 78

Hot Schedules

SEPTEMBER 18, 2020

Available on all mobile and web apps, this short health survey enables your team to communicate their health status before entering the workplace, unlike POS alternatives. Managers only see if an employee is safe to work, not safe to work, or did not provide their consent with the icons shown here. Frequently Asked Questions.

Employee Relations 148

Employee Relations Leadership Customer Service Demo 148

Modern Restaurant Management

SEPTEMBER 16, 2020

Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm. Focus on joy and getting away from it all. Impressions are everything.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

SEPTEMBER 23, 2020

One of the most important messages operators need to communicate to lenders is that you know and understand your customers. By communicating with patrons, you’ll understand what they are feeling and how you may be able to better serve them during the pandemic. Determine your next steps and communicate them well.

Customer Service 182

Customer Service Cash Management Small Business Communication 182

Hot Schedules

MARCH 29, 2021

Being a product owner does not simply involve designing a product and solving business problems, but communicating and collaborating with people from various teams across the business. Related Posts. I’ve found this to be very motivational and a driver for innovation.

Technology 148

Technology Insurance Healthcare Recruiting 148

Sling

MAY 5, 2020

Employee advancement is an integral part of your team’s cohesion and, ultimately, your business’s success. You can highlight the achievements of your employees and motivate others to reach for more responsibility by distributing a promotion announcement. Strengthening employee/employer relationships. Building morale.

Management 78

Management Management Tip Distribution Employee Relations 78

Hot Schedules

NOVEMBER 20, 2019

The 2019 Spark conference, presented by HotSchedules and Fourth, brought restaurant industry leaders together to address challenges facing operators today. Delivery apps have driven in-store traffic down and presented a new set of challenges for many restaurants. Foster a Strong Culture to Connect with Employees. Related Posts.

2019 103

2019 Hospitality Employee Relations Allergens 103

Qu

MARCH 31, 2023

The pandemic triggered an unprecedented demand for off-premises digital ordering, presenting a mix of exciting growth opportunities and technical complications. Employees can then use the time they saved to focus on value-adding work such as enhancing guest interaction. But there’s good news, too.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Ken Burgin

FEBRUARY 13, 2024

Applicants will want to understand the dynamics of the team they’ll be joining, including communication styles, management support, and how the restaurant fosters a positive work environment. What are the expectations for personal presentation and uniform? How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

QSR Automations

DECEMBER 22, 2023

Of course, it’s still advisable to provide good support over the phone if your customers need help from one of your employees, as well as monitor those calls for future improvements. However, advancements are also present there in the form of AI chatbots that can offer assistance to your online customers.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Sling

SEPTEMBER 27, 2019

Performance reviews can be difficult for everyone, manager and employee alike. These simple yet descriptive sentences help your employees understand what they’re doing well and what they still need to work on. The management experts at Sling have put together a list of 100 extremely helpful phrases for employee performance reviews.

Employee Relations 123

Employee Relations Customer Service Communication Customer Experience 123

Sling

JANUARY 19, 2020

Sure, your team isn’t related by blood, but it benefits from many of the traits that make families strong: camaraderie, cooperation, and strong bonds. Increasing employee engagement will help you build those traits and attract and retain the best talent. Employee Engagement Defined. Effective Employee Engagement Ideas.

Employee Relations 117

Employee Relations Leadership Hiring Training 117

Modern Restaurant Management

MARCH 24, 2021

Look for available solutions, that optimize sales and allow operators and employees to focus their effort and energy where it’s needed most. Vehicles, drivers, fuel costs, insurance, payment methods, dedicated prep staff, packaging, storage, tracking, and communication all present challenges. Co-created with Burma Inc.,

Delivery 189

Delivery Customer Service Point of Sale Customer Experience 189

Modern Restaurant Management

DECEMBER 28, 2020

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

The Restaurant Times

MARCH 10, 2023

Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image. They are in charge of scheduling, handling customer complaints, and interviewing and hiring new employees. Additionally, they provide menus to visitors and take reservations.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Ken Burgin

JULY 25, 2023

Charades: Play a quick game of charades, but use restaurant-related phrases or words, like ‘bill splitting’, ‘reserving a table’, or ‘spilled drink’ This lightens the mood while subtly reinforcing important terms. This tests communication, teamwork, and knowledge of recipes.

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

Touch Bistro

MARCH 25, 2021

A new hire checklist for restaurant employees can make the onboarding process easy and painless for all parties involved. After all, employees are the heart of your restaurant, and setting them up for success starts with the onboarding process. What Is Restaurant Employee Onboarding? Get Your Employee Handbook Template.

Hiring 52

Hiring Employee Relations FOH BOH 52

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. When it’s time to cut an employee loose – you just cut ‘em loose. Accountability.

Coaching 97

Coaching Employee Relations Hiring Document 97

The Restaurant Times

JULY 5, 2020

The prime focus of restaurant brands is around providing functional benefits and operational changes to ensure that both the diners and employees have a safe, contact-free experience. Build Trust By Communicating The Changes. The New Definition Of Guest Experience In The Post COVID-19 World. will be appreciated by the customers.

Kitchen Safety 90

Kitchen Safety Food Safety Mobile Ordering Customer Experience 90

Hot Schedules

SEPTEMBER 18, 2020

Available on all mobile and web apps, this short health survey enables your team to communicate their health status before entering the workplace, unlike POS alternatives. Managers only see if an employee is safe to work, not safe to work, or did not provide their consent with the icons shown here. ” Related Posts.

Employee Relations 78

Employee Relations Leadership Customer Service Demo 78

Hot Schedules

APRIL 10, 2020

Being present in delivery partner marketplaces, having a functional website with online ordering, and a solid social media game are keys to success not only in the current situation but also with today’s consumer. How you can reward customers who stood by you and celebrate with the community once we can gather again. . Related Posts.

Food Safety 88

Food Safety Guest Recovery Employee Relations Social Media 88

The Restaurant Times

FEBRUARY 18, 2022

Determining how food should be presented and ensuring proper food portion, arrangement and garnishing . Excellent communication skills : Your night shift chefs also need to address guests and co-workers politely, using appropriate and professional language. The duties and responsibilities of a full-time night chef include-.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Sling

JANUARY 19, 2020

Sure, your team isn’t related by blood, but it benefits from many of the traits that make families strong: camaraderie, cooperation, and strong bonds. Increasing employee engagement will help you build those traits and attract and retain the best talent. Employee Engagement Defined. Effective Employee Engagement Ideas.

Employee Relations 78

Employee Relations Leadership Hiring Training 78

Lavu

DECEMBER 12, 2022

For example, an iPad point-of-sale system can track employee shifts and schedule like a legacy point-of-sale system, but also allow those schedules to be updated from multiple terminals and locations in real-time. Watch as your employees can take customer orders down by pressing buttons on a few simple menus and interfaces.

POS 60

POS Point of Sale Mobile Ordering Cash Management 60