7 Shifts

NOVEMBER 2, 2021

It's called the 9/80 work schedule , and it rewards employees with an additional, full day off from work in exchange for working slightly longer shifts without affecting full-time status. In a two-week period, employees will instead work one eight-hour day, eight nine-hour days, and receive one extra day off. The 3-day weekend.

Employee Relations 397

Employee Relations Tip Distribution Front of House Mobile Ordering 397

Culinary Cues

JULY 19, 2022

Showing requires that you present them with a benchmark of excellence – a model to emulate – an example of what you expect. The difference between criticism and critique lies in how this is presented and whether you work with them through the process of improvement. Present this as positive reinforcement. Restaurant Consulting.

Training 368

Training Presentation Employee Relations Article 368

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 216

Employee Relations Customer Experience Communication Training 216

Culinary Cues

JANUARY 11, 2020

Two of the most significant issues facing businesses today are RETAINING good employees who are so difficult to find and MAXIMIZING the productivity and efficiency of those same employees. But, the most effective way to improve this connection with employees is to communicate through storytelling.

Communication 310

Communication Leadership Employee Relations Entertainment 310

Social Hospitality

MARCH 27, 2020

Then, watch market trends related to your industry and your destination. Consider Your Employees. With so many employees out of work, now would be the perfect time to reward their loyalty. Hilton Hotels had to furlough much of its staff and has set up a website for those employees to find work.

Hospitality 454

Hospitality Marketing Travel Hotels 454

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Culinary Cues

FEBRUARY 16, 2021

This past year has been excruciatingly brutal on restaurants that simply haven’t been able to weather this relentless storm of pandemic related restrictions and consumer concerns. These are the places where memories are built and where customers become friends, and friendships last from generation to generation.

Fine Dining 433

Fine Dining Employee Relations Front of House Small Business 433

7 Shifts

OCTOBER 21, 2021

The way your menu is presented should also reflect your concept. A fine-dining restaurant with an emphasis on ingredients may present the menu simply, with descriptions of where the ingredients are from. 24/7 employee scheduling can be challenging. More staff makes employee scheduling trickier. Menu design.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Culinary Cues

JULY 12, 2020

The pace is already different, there seems to be little sense of urgency, no panic based on work to be done – the panic is all related to fear of infection. As the server approaches – the guest nervously fumble to put their masks back on- nod when the dinner plates are presented and wait for a moment for the server to leave their safe zone.

Front of House 403

Front of House Back of House Dine-in Food Truck 403

Culinary Cues

OCTOBER 24, 2020

General Motors would never build and equip an auto plant, hire the entire staff, and create a marketing strategy until the car they intend to build is designed, prototyped, and presented to various focus groups first. Why should it be any different for restaurants and their menus?

Menu 388

Menu Seasonal Menu Front of House Café 388

Culinary Cues

DECEMBER 30, 2022

Okay, so there are certainly employers out there who probably don’t deserve good employees, and, in those situations, I can understand some level of discontent, but not to the extreme of stating that being a cook is a dead end. Greater pay and benefits don’t come just because you are present. Exceed expectations!

Workshop 361

Workshop Article Uniforms Take-out 361

Modern Restaurant Management

MARCH 31, 2022

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Modern Restaurant Management

APRIL 20, 2022

Present Staffing Issues at Restaurants. Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates. The machine presents a comprehensive menu with the ability to partially customize what customers order. This is what we discuss in this article.

Mobile Ordering 211

Mobile Ordering Employee Relations Food Order Customer Service 211

Modern Restaurant Management

AUGUST 12, 2021

According to the National Restaurant Association, employment at eating and drinking establishments is 12 percent short of pre-pandemic levels , leaving many employees feeling stressed and burned out in the face of often unrelenting customer demand. Four Tech Solutions to Improve Guest and Employee Experiences. AI Voice Automation.

Employee Relations 193

Employee Relations Customer Experience Customer Service Mobile Ordering 193

Culinary Cues

JULY 23, 2020

I know, I have been there – there are ample opportunities every day for a chef to sense that the only way to get things done is through promotion of fear of the chef’s wrath – the temptation to move in this direction is always present. Yet, the best chefs ask: “Where does this approach get me?”

Leadership 410

Leadership Definition Employee Relations Training 410

Restaurant365

NOVEMBER 18, 2021

From hiring and onboarding to running employee payments and paying taxes, payroll touches on many different parts of a restaurant business. This two-part blog series presents an overall guide to the essentials of payroll accounting for restaurant groups. Tracking labor and payroll data for restaurant employees.

Employee Relations 148

Employee Relations Cash Management Point of Sale Front of House 148

Culinary Cues

OCTOBER 23, 2019

The bar was fully set, there were two employees on duty, the ice was in the bin, and the cocktail napkins were fanned on the bar top. After a few moments of silence I walked her through the process of overcoming the fear of making a decision and presented her with a way to be a customer hero in the moment. SIGNS OF INFECTION.

Hospitality 206

Hospitality Employee Relations Cash Management Training 206

Modern Restaurant Management

MARCH 14, 2023

This surge of revenue and demand for food related services – mostly paid for through digital, contactless transactions – could potentially attract cybercriminals to commit acts of fraud all the more. This is due to two reasons.

Technology 187

Technology Cash Management Employee Relations Sustainability 187

Perfect Daily Grind

MARCH 15, 2023

Why are Starbucks employees unionising in the US? At present, around 262 Starbucks stores have voted to unionise in the US , with 32 more locations awaiting or contesting the outcomes of their vote. However, in 1987, following alleged complaints from employees, the union was decertified. Read on to learn more.

Employee Relations 157

Employee Relations 2023 2022 2004 157

Lavu

NOVEMBER 10, 2022

The 2022 State of the Restaurant Industry found that 70% of operators do not have enough employees to support customer demand. Related: The Ultimate Guide to Using Self-Service Restaurant Kiosks #2) Kitchen Display Screens There is no reason why servers or order-takers need to write down customer requests and walk them back to the kitchen.

Employee Relations 78

Employee Relations Inventory Fast Casual Point of Sale 78

Modern Restaurant Management

JANUARY 11, 2022

These teams want to focus on customer relations and hospitality, but are instead navigating how to get the supplies they need. By selecting data-rich vendors with expert-level insights, you can outsource some of the supply-chain burden and focus on what matters most – keeping your customers and employees happy.

Operations 186

Operations Supplies Uniforms Employee Relations 186

7 Shifts

SEPTEMBER 25, 2019

Restaurant owners are placing more importance and effort than ever on making sure employees are engaged and fulfilled, and that toxic work cultures are stamped out before they can thrive. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

APRIL 21, 2021

Laws affecting restaurants have changed frequently over the past year, largely with restrictions on capacity and indoor dining, and the employer-employee relationship has endured changes and challenges as well. Paid sick and safe leave is available to employees who work for business with five or more employees.

Restaurant Law 193

Restaurant Law Employee Relations 2021 Hospitality 193

Cheetah

OCTOBER 18, 2021

This affects your reputation as an employee, which in turn affects employee retention and your bottom line. Here are our top tips for supporting your employees in dealing with frustrated patrons and standing up to unruly customers. 5 Tips for Reducing Diner Tension & Increasing Employee Retention.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

Hot Schedules

JANUARY 27, 2020

On top of those issues, restaurateurs also dealt with increasing food costs and the operational questions presented by third-party delivery. . But it’s not just delivery forcing restaurants to adjust — millennial and Gen Z customers are also presenting businesses with new challenges and, if handled correctly, new opportunities for growth. .

2020 117

2020 Webinar Employee Relations Allergens 117

Open for Business

FEBRUARY 29, 2024

Information in this article is presented “as-is” and may not constitute the most up-to-date information. Include health code and food handling safety in employee training Some states require every employee on staff to go through food safety training, while others only require certain individuals to go through it.

License 78

License Certification Kitchen Safety Food Safety 78

Sling

JUNE 5, 2020

Human resource planning (or HRP for short) is the ongoing process of systematically planning ahead to optimize and maximize your business’s most valuable asset — high-quality employees. As we mentioned earlier, human resource planning is about matching the right employees with the right jobs in your business. Employee relations.

Definition 88

Definition Employee Relations Recruiting Communication 88

Modern Restaurant Management

DECEMBER 30, 2020

If the restaurant does online ordering, that information (including links) can be presented on these sites as well. This can include hours changes or COVID-related protocols, information about how the business is doing and promotions or discounts, which can be shared “virally” to generate new or repeat business.

Loyalty Program 211

Loyalty Program Email Marketing Online Ordering Employee Relations 211

EATER

OCTOBER 19, 2020

Indoor dining, however, is another story altogether, presenting considerably higher degrees of risk. The reality is, restaurant employees will spend hours indoors with one another, and with people who take off their masks to eat. For an employee who spends hours in the restaurant, the risk is exponentially higher. Do they work?

Kitchen Safety 145

Kitchen Safety Food Safety Employee Relations Fine Dining 145

Modern Restaurant Management

OCTOBER 15, 2020

Whether customers are ordering direct via your site or through a third-party marketplace, it’s crucial to focus on building customer relationships when your employees aren’t the ones handing orders to customers. Launching and scaling delivery involves a lot of moving parts. Putting it All Together.

Delivery 221

Delivery Social Media Loyalty Program Customer Service 221

EATER

SEPTEMBER 26, 2023

Kurdi emphasizes that, even with the international chefs behind the buffet line, at least 65 percent of the restaurant’s employees are locals, and that ABC treats all employees according to international standards. (along with the U.K. invasion allowed the KRG to further assert its autonomy. Compared to the U.S.,

Employee Relations 124

Employee Relations Travel Sports Social Media 124

Modern Restaurant Management

JUNE 28, 2021

While this new law presents new revenue streams for bar and restaurant owners, it also exposes bar and restaurant owners to significant new risks for potential liability. The law assesses “noticeable intoxication” from the viewpoint of employee who served the last drink when the employee served the last drink.

Restaurant Law 113

Restaurant Law Employee Relations Customer Service 2003 113

Hot Schedules

JULY 23, 2020

Q: Can we require COVID testing, and the results of the test before an employee can return to work? For example: the employee’s work requires them to come in close contact with other employees or the general public. A: You may let the employee return to work if the employee meets all criteria as stated by the CDC website.

Healthcare 127

Healthcare Employee Relations Webinar Travel 127

Hot Schedules

MARCH 29, 2021

We asked Assen to share one piece of advice to people interested in a PO role: “My sister actually gave me a present when I got promoted to a Product Owner – a book, which I strongly recommend to both present and future POs. Related Posts.

Technology 148

Technology Insurance Healthcare Recruiting 148

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. This 2020 restaurant trend is likely related to a few things – a shift to working from home, a preference for foods that have not been prepared or touched by someone else, and wider availability of grocery delivery services.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Hot Schedules

SEPTEMBER 18, 2020

Managers only see if an employee is safe to work, not safe to work, or did not provide their consent with the icons shown here. All HotSchedules features, including the Health Survey, are presented in the user’s chosen language. Related Posts. b3lineicon|b3icon-user-lock|?|User b3lineicon|b3icon-desk-globe|? VIEW ARTICLES.

Employee Relations 148

Employee Relations Leadership Customer Service Demo 148

Modern Restaurant Management

JUNE 2, 2021

More importantly, we are going to see a stronger first party connection between restaurants and their guests, one that is more personalized–and therefore more satisfactory, as well as better experiences for restaurant employees who have a real opportunity to redefine the role of service. So what exactly does this future look like?

Back of House 193

Back of House Front of House Customer Experience Customer Service 193