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The Science of Food Safety: Understanding and Preventing Foodborne Illness Outbreaks

Modern Restaurant Management

How do factors like suppliers, but also kitchen layout, equipment design, and workflow patterns impact contamination risk? Gaining trust from today's guests requires a steadfast commitment to safety protocols, and those protocols should be communicated to guests to demonstrate the brand’s commitment to safety.

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Make or Break: Managing the Media’s Role in Food Recalls

Modern Restaurant Management

It’s important for food companies across the supply chain – from the farms that grow the food to the restaurants that serve it – to have good communication strategies that will keep the public safe and manage brand reputation both during and after an incident. Before a recall, have a crisis communication plan in place.

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Building Resilient and Less-Stress Restaurant Operations

Modern Restaurant Management

Energy-saving practices, such as shutting down non-essential equipment during off-hours or scheduling regular maintenance, can significantly cut energy costs. Open communication, recognition for hard work, and team-building activities can improve morale and make the job feel less overwhelming.

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Serve Your Employees with Holistic Well-Being Benefits

Modern Restaurant Management

Clear Communication Maintain open and transparent communication channels where employees can freely express concerns or ideas. Encourage open communication about mental health issues and provide training for managers on how to support employees who may be struggling. Encouragetheuse of freefederal andstate programs.

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Serve and Sip Responsibly: Tackling Restaurant Liquor Liability Concerns

Modern Restaurant Management

Training programs such as TIPS (Training for Intervention Procedures) and ServSafe Alcohol equip team members with strategies to recognize signs of over-served patrons, proper ID checksand professional de-escalate of altercations. Creating a Culture of Responsibility Building a culture of responsible alcohol service starts with leadership.

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How Restaurants Can Use Digital Hosts

Modern Restaurant Management

These agents are intelligent conversational digital hosts , designed to interact with customers over the phone (or via text), providing a seamless experience that mimics human conversation. Call recording and transcript summaries are logged, including any exact facts of the call that are necessary to the operation.

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How to Safeguard Your Restaurant in the Face of Severe Weather 

Modern Restaurant Management

Designing an Effective Emergency Plan with Shelter and Evacuation Routes Having a solid emergency plan is the most important part of severe weather preparedness for restaurants. In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate.