Lavu

APRIL 8, 2020

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. to engage consumers and regular customers. Remember Your Brand. Email the Simple Truth.

Communication 144

Communication Loyalty Program Social Media Online Ordering 144

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start.

Customer Experience 197

Customer Experience Customer Service Technology Communication 197

7 Shifts

JULY 22, 2022

You have the ability to build custom job postings in order to find ideal, qualified candidates for your restaurant's roles. Once you find your ideal candidate, their information is automatically filled into 7shifts so you can get your new hires on the schedule instantly, without the extra work. Communications. Manager Log Book.

Tip Distribution 391

Tip Distribution Certification Document Seasonal Menu 391

7 Shifts

JANUARY 23, 2024

Here’s how this could look in a typical table-service establishment. For example, you can look at how many covers a server typically completes during service. With this information in hand, you can get a clearer understanding of the amount of staff you need. Divide the production standards by the number of customers.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Next Restaurants

MAY 12, 2020

Be Sure Customers Know the Steps You’re Taking. Right now with the pandemic ongoing, you are probably doing delivery and curbside service. Do your customers know enough about your cleaning processes to trust your kitchen, staff, and lobby? Find a good way to communicate the steps you’re taking. During COVID-19.

Communication 117

Communication Social Media Equipment Website Management 117

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Be thorough in your communication.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

FEBRUARY 12, 2024

To prevent issues down the road, it's best to make sure you speak with your attorney to have all the necessary information. If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider.

Social Media 160

Social Media SEO Online Ordering Website Management 160

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 184

Operations Front of House Customer Service Kitchen Safety 184

7 Shifts

NOVEMBER 23, 2023

Thanks to all the information at your fingertips, making the switch doesn’t have to be so hard. Support and Customer Service How responsive and effective is your current provider's support? Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly.

Download 221

Download Employee Relations Demo Customer Service 221

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Pricing 163

Pricing Loyalty Program Customer Experience Consumer Goods 163

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

Audits 181

Audits Kitchen Safety Mobile Ordering Customer Experience 181

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Technology 191

Technology Online Ordering Mobile Ordering Customer Service 191

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 193

Mobile Ordering Front of House Communication Online Ordering 193

Sling

APRIL 1, 2024

If your team members perform any type of work offsite or if your business manages two or more locations, field service management software can help keep your operation organized, running smoothly, and on the path to success. Table of contents What is field service management software? Others have a flat monthly fee.

2024 78

2024 Management Management Customer Service 78

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. In other words, it means providing services to individuals through digital platforms and technology.

Hospitality 176

Hospitality Customer Experience Loyalty Program Customer Service 176

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Coupons 105

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Scathing reviews.

Ordering 222

Ordering Employee Relations Online Ordering Customer Service 222

Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023. By July, 83 percent had seen a rise in labor costs.

2024 197

2024 2023 Back of House 2022 197

Clover - Restaurants

APRIL 16, 2024

Automating gratuities basically means adding a predetermined tip percentage to a customer’s pre-tax bill, automatically. The goal for adding an automatic gratuity is to ensure fair compensation for service staff while simplifying the tipping process for both customers and merchants. Do you still tip if gratuity is added?

Restaurant Law 52

Restaurant Law Tip Distribution Front of House Customer Service 52

7 Shifts

AUGUST 2, 2023

Security and compliance: Any time banking information is involved, the protection of your restaurant and employee data is paramount. Customer support: Evaluate the level of customer support offered by the platform. Do they have customer support on the evenings and weekends? Preparation is the key to a smooth transition.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

7 Shifts

OCTOBER 16, 2023

Your tech troubles are reduced because information automatically flows between tools. You don’t have to spend time switching platforms or hunting down and updating information more than once. It directly influences the quality of service and the dining experience for customers.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

JANUARY 23, 2024

Here’s how this could look in a typical table-service establishment. For example, you can look at how many covers a server typically completes during service. With this information in hand, you can get a clearer understanding of the amount of staff you need. Divide the production standards by the number of customers.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

Modern Restaurant Management

JUNE 13, 2022

According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. In fact, when customer service workers feel the systems or tools they use simplify their day-to-day work, their productivity can increase by up to 20 percent. Improve Communication.

2022 216

2022 Communication Customer Experience Customer Service 216

Food Business

AUGUST 25, 2023

In the restaurant industry customers leave a line before completing their intended transaction, which in this case would be ordering their food and dining at the restaurant. Inefficient Processes: If the ordering, table allocation, or payment processes are slow or disorganized, customers might opt to abandon the line due to frustration.

Customer Service 130

Customer Service Customer Experience Food Order Seating 130

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Culinary Cues

AUGUST 14, 2020

Study and watch – these are the characteristics of businesses that are supported by loyal customers, able to attract great people, viewed as wonderful places to work, and willing to share the responsibilities of leadership. Support your small businesses – they have product, real service, and most important: heart and soul.

Small Business 371

Small Business Leadership Customer Service Communication 371

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. First, they typically store significant customer and employee data, including names, addresses, and credit card information. Why Are Restaurants Vulnerable to Cyber Attacks?

Insurance 199

Insurance Email Marketing Employee Relations Customer Experience 199

Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. For franchise owners, maintaining uniform excellence across all outlets is key.

Loyalty Program 180

Loyalty Program Franchise Franchising Social Media 180

7 Shifts

AUGUST 27, 2021

Restaurants] can refuse service to anyone again as long as it's not for pretext or a discriminatory reason,” says Michael Duffy, partner at Monroe Moxness Berg , a Minnesota law firm that has worked with restaurants for decades. Communicate clearly to guests what the policies are. The Difficult Questions, Answered. Looking Ahead.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

Modern Restaurant Management

JULY 19, 2023

While franchisors will benefit from the extensive and accessible reach of the metaverse to increase business digitally, it is paramount that they first ensure that their trademarks, logos, and other valuable IP are registered for use specifically as digital goods and services.

Franchise 167

Franchise Franchising Restaurant Law Customer Service 167