Modern Restaurant Management

MAY 15, 2025

For Cody Pepper, CEO of Fast Fresh Brands, iit led him on a mission to make healthy eating accessible to everyone. This experience ignited a fire in him, leading him to leave a successful career in nonprofit and consulting to helm Fast Fresh, parent company of Bee Healthy Cafe and Nature's Table.

Fast Casual 221

Fast Casual Food Franchise Franchising 221

Modern Restaurant Management

MAY 16, 2025

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Communication as a Foundation for Service Efficiency Fast and effective service is rarely accidental.

Front of House 324

Front of House Communication Back of House Fast Casual 324

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

DECEMBER 30, 2024

A centralized hub can provide easy access to training materials, operational updates, and ensure consistency across all locations. QSR and fast-casual franchises continue to drive the expansion of the franchising sector. Despite ongoing economic challenges, QSRs remain on a steady path of growth.

Loyalty Program 251

Loyalty Program Franchise Franchising 2025 251

Modern Restaurant Management

MAY 9, 2025

And for more casual outdoor setups – think outdoor bars, beer gardens, or counter-service patios – QR code ordering is a no-brainer. They still want fast, friendly, accurate service and they expect tech to support that, not get in the way. Fewer mistakes, faster ticket times, and higher check averages.

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

SEPTEMBER 23, 2020

Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. While disruptive, it’s an opportunity to fortify your systems, put training materials together and rearrange your establishment to accommodate your customers as safely as possible.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Restaurants are also implementing innovative retention strategies.

2024 251

2024 2023 2025 Loyalty Program 251

Restaurant Business

APRIL 9, 2025

The state of the industry report found that 30% of restaurants planned to devote resources to kiosks, which can assist with inventory, employee trainings, menu control, and so much more. A Technomic Ignite Consumer report found a significant increase in average checks at both quick service and fast casual establishments.

Take-out 194

Take-out Technology Fast Casual Inventory 194

Modern Restaurant Management

JUNE 27, 2025

The chain’s documented emphasis on training shows in its strong performance on service quality and value. What's Fueling QSR and Fast Casual Visits? Other notable score changes include Panda Express (up 4 percent to 80), which jumps into a second-place tie with Starbucks (unchanged). Regionally, differences arose.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

FEBRUARY 15, 2022

For fast-casual or QSR brands, digital tableside ordering is equally beneficial. One example of a restaurant chain leveraging similar tableside technology is the growing chef-driven Mexican fast-casual concept, Tocaya. It relieves cashiers and reduces long lines. Digital Ordering to Eliminate Friction Points for Cashiers.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

APRIL 9, 2025

Joe Gale has more than 30 years of sales, operations and account management experience, including 20 years with Coca-Cola North America Foodservice where he worked closely with numerous QSR and fast casual brands. What have been key challenges to Pancheros growth through franchising and how important is training?

Franchise 221

Franchise Franchising Loyalty Program Training 221

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

FEBRUARY 27, 2025

We provide full training, marketing support, and ongoing guidance to help them succeed. JA: We have strict guidelines, standardized recipes, and regular training. Plus, the tourism and social media scene in Miami helps new brands grow fast. What are you looking for in franchisee partners and what support will you offer them?

Franchise 221

Franchise Franchising Social Media Influencer 221

Modern Restaurant Management

JANUARY 30, 2023

This migration could be a goldmine for casual/fast food brands if only they had the people to support them. It’s not unusual for a fast-casual restaurant with over 1,000 locations to manually save the recipes on these drives and then send them to the field teams, and hope they’re properly uploaded.

Technology 474

Technology Fast Casual Waste 2023 474

Modern Restaurant Management

OCTOBER 20, 2022

Language barriers can hinder the speedy delivery of customer needs, especially in a fast-paced hospitality sector. Therefore, businesses are beginning to prioritize English language training, as it results in better efficiency, productivity, and ultimately profitability of the industry. AI and English Proficiency Training.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

7 Shifts

OCTOBER 12, 2022

Cafes, breweries, some full service restaurants, casual restaurants. Casual restaurants, fast food, quick service. Fast casual, cafes, breweries, Percentage of sales. Full service restaurants, casual restaurants. Fast Food Restaurants. Casual Dining Restaurants. Fast Casual Restaurants.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

ChowNow

MAY 23, 2025

Restaurant type: Whether you run a fine dining, fast casual, or quick service concept plays a big role in potential margins. Cross-train team members to handle multiple roles during slower shifts. The reality is that most operators are working within razor-thin profit margins. Theres no one-size-fits-all number.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

ChowNow

JUNE 12, 2025

It’s tempting to chase quick wins with deep discounts or paid promos, but those tactics usually eat into your margins as fast as they spike short-term numbers. You can also train restaurant staff to mention popular pairings in person.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design. Let your compassion and preparedness shine.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

JANUARY 2, 2024

On Menu Ingredients We predict the rise of “bougie” ingredients like caviar, lobster and truffle popping up at restaurants at more affordable prices and in more casual settings like fast casuals and QSRs.

2024 493

2024 Fast Casual Food Safety Insurance 493

ChowNow

JANUARY 23, 2025

Does every cook prepare each dish exactly the same as the chef trained them to? To ensure guests leave happy, invest in regular staff training and implement quality checks. In-person conversations: Train your staff to ask customers for feedback during their visit. Does front of house greet every customer the same?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Wendy’s and Burger King are two masters in the genre, sparking lots of interest and engagement that’s helping to drive fast-food growth.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

JULY 22, 2021

Owners and managers should follow the latest tech trends in the industry and train their staff to use new software in order to keep catering to customers although they might be off-premises. Rethink Technologies. Restaurants will have to continue providing exceptional service in terms of technology, too.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. What impact does a modern approach to workforce education have? Investing in employee education can yield substantial returns for QSR owners and operators.

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

FEBRUARY 28, 2024

Fine-tuned scheduling, proactive management, and continuous training harmonize staff efforts with the fast-paced QSR landscape, ensuring teams align with business goals and evolving demands. Casual Dining In today's casual dining sector, the focus is on blending operational efficiency with a welcoming atmosphere.

Fast Casual 294

Fast Casual Fine Dining Customer Service Customer Experience 294

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

DECEMBER 21, 2022

Those who traditionally favor casual dining chains with full service may trade down to fast casual while those who typically dine in fast casual may dip into lower price points at fast food. Operators have spent years adapting to the labor crisis. They will also demand (and get) payment upon completion.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

FEBRUARY 18, 2020

There are kitchen robots you can easily “train” by having them exactly replicate your arm movements and perform highly complicated yet repetitive cooking and preparation tasks. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurants will become increasingly casual.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 14, 2021

Differentiated benefits packages that include greater flexibility, career paths and training benefits, and enhanced company culture will also be important. As seen first with many fast casual chains, we expect more differentiated benefits packages to continue to emerge as a way for restaurants to fill much needed open positions.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

7 Shifts

SEPTEMBER 21, 2023

Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall. Here's what we found. The greatest challenge is staff retention.

2023 397

2023 Hiring Leadership Fast Casual 397

Modern Restaurant Management

JULY 30, 2021

Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. The healthy fast casual restaurant is actively seeking Franchisees for nationwide expansion after elevating its design and enhancing the customer experience.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

MARCH 26, 2021

Flynn now owns and operates a combined total of 2,355 quick-service, fast casual and casual dining restaurants, generating $3.5 We are optimistic the Fuzzy’s brand will resonate with those in the area looking for affordable, approachable, fast casual dining,” said Pittsley.

Franchise 429

Franchise Franchising Fast Casual Loyalty Program 429

Modern Restaurant Management

MAY 7, 2020

The 31-year-old, fast casual, farm-to-table chain was doing well, prior to COVID-19. Training new people is easier with shorter menus.” The company will bring back furloughed employees and look to make new hires as necessary to prepare and train staff for reopening. There will be staff that don’t come back.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. First, You need toensure you’re maintaining brand consistency across multiple locations, and that involves streamlining logistics, sourcing, and staff training to keep quality high across your chain.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

DECEMBER 21, 2020

Serve-Safe and other entities that train restaurant employees to prepare and handle food will proliferate, and the constant disinfecting of communal surfaces, such as counters, door handles, tables, chairs, and condiment containers, will become the expected norm. Internal Systems and Restaurant Design Will Evolve.

2021 478

2021 Online Ordering Email Marketing Advertising 478