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With big-box retailers closing up shop, more than 140 million square feet of desirable retail space has become available, presenting the opportunity for restaurants such as fast-casual concepts to expand their businesses. In more recent years, there's been a wider adoption of fast-casual concepts.
For fastcasual chains, competition includes usual suspects like casual dining and QSRs as well as c-stores and grocery chains who are ramping up foodservice offerings to capitalize on the trading down trend. Sitting in a pricing sweet spot, FCRs have an opportunity to win share from both QSRs and casual restaurants.
Smart QSR and fastcasual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. So, what can marketers of fastcasuals do to bring people back to their brick-and-mortar locations? But the platform is where the real winners shook out.
Fast food and casual dining are currently seeing higher traffic. What should restaurant operators take away from these results to meet guest expectations? Winning new customers is harder in this market so operators should lean into customer databases to leverage loyalty.
According to a study conducted by Technavio , the fastcasual restaurant industry will witness a compound annual growth rate of over 12 percent from now until 2026. I believe that fastcasual continues to be a great place for savvy multi-unit restaurant franchisees to diversify. Here are three reasons why.
If you’re involved in any aspect of the FastCasual category, you don’t need me to tell you that labor and distribution issues are real. We all also know that there is no silver bullet that will course-correct the struggles faced by owners and operators. They are absolutely your most valuable resource.
“Restaurant operators should recognize that consumer behavior is increasingly split—some diners are cutting back due to rising costs, while others, especially higher-income and urban consumers, are still seeking premium experiences. . Fink points out that there is no one-size-fits-all approach when it comes to dining out.
based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. Guests are significantly pulling back their discretionary spending, which is directly influencing when, how, and what they choose to order at quick-service and fast-casual restaurants.
at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. 20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Same-store sales at the Italian casual-dining chain spiked 6.9% By Joe Guszkowski on Jun. Fine dining: negative 3.3%
Restaurant operators are dealing with shrinking margins, labor shortages, and higher guest expectations than ever before. It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. This isn’t about replacing people with machines.
In the restaurant industry, advances in payment processing and payment technology are driving significant changes, influencing everything from customer experience and operational efficiency to revenue generation and security. According to Statista , the global online food delivery market size was valued at $151.5
Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. Recent experiments with pricing strategies, such as summer value promotions, yielded lukewarm results, leaving operators questioning the best approach to menu pricing.
The restaurant industry's competitive landscape for mealtime dollars is changing fast, and it's no longer brand against brand. The findings reinforce a key truth: value and convenience drive decisions and restaurant operators must respond or risk losing ground. That's a red flag for operators. The 2,000 U.S.
After successfully opening a second location in Kernersville, NC, and planning for a third one, the fast-casual gourmet slider brand has started franchising and plans to grow strategically in the Southeast region. What are some ways you suggest operators utilize tech tools to be more efficient and profitable?
Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting. Operators are thinking beyond the immediate space, considering how design elements can evolve and become recognizable brand signatures.
Fast Food Flavor Report Fast food brands and restaurants are scratching their heads trying to figure out what flavors are a bonafide trend and which are just a fleeting fad. In 2025, operators can offer elevated foodservice experiences at more affordable prices through emphasizing value in LTOs to drive sales.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. So much data is generated at every point within a restaurant, whether fastcasual or fine dining. Data, Data, Data.
Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges. ” Perhaps unsurprisingly then, many restaurant operators cited a lack of qualified and committed applicants as a significant obstacle.
The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement. Starbucks’ latest gambit to improve operations? Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. Sign up here.
Fast-casual Condado Tacos—which prefers calling itself “next-gen casual”—has long had a bar program with a selection of conventional margaritas and beers to go with its Mexican-style menu and vibe. Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons.
For Cody Pepper, CEO of Fast Fresh Brands, iit led him on a mission to make healthy eating accessible to everyone. This experience ignited a fire in him, leading him to leave a successful career in nonprofit and consulting to helm Fast Fresh, parent company of Bee Healthy Cafe and Nature's Table.
AI investments in customer experience are generating impact with 52 percent of brands and 84 percent of operators surveyed currently seeing high customer experience impact. Deloitte examines what is driving value, perceived challenges, and organizational readiness to scale AI effectively. Regionally, differences arose.
He owns several fast-food franchises, including Krispy Kreme and Papa Johns, where he also serves on the board of directors. Additionally, he launched Big Chicken, a fast-casual concept that combines his love for comfort food with high-quality ingredients. Operational Excellence Efficiency at scale drives profitability.
While restaurants that successfully pivot to address this demand for value may grow or maintain their sales, these brands could find themselves making other cost-saving operational changes, like reducing portion sizes, to account for this trend. In this competitive environment, it’s clear that we must innovate to stay ahead.
Nikka brings a wealth of experience in finance, strategy and operations that will prove invaluable as we create the blueprint to scale and grow Panera for the future.” Fast-casual Panera Bread has been going through significant change over the past two years, with multiple board and leadership changes. By Lisa Jennings on Jun.
Furthermore, CAD supports the design-build lifecycle and maintenance, ensuring continuity and precision from the initial concept to the daily operation of the completed restaurant. How Design Technology Improves Space and Guest Experience Every square foot counts when redesigning a fast-casual eatery or a fine dining venue.
based architecture and design firm / /3877, newly-available real estate offers prime locations and cheaper rent for fastcasual restaurants such as taco shops and upscale burger joints. Even with the closure of some chain restaurants, fast food and convenience will always be a prevalent part of the industry landscape.
A lot of operators still might not do it, though, either because they underestimated how important it really is, or they felt overwhelmed by the math it takes to get accurate numbers. This gives you a more complete picture of your operational costs. Fastcasual might push lower to protect volume margins.
In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.
To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. What details should operators pay attention to when setting up a patio for dining? The result?
From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. Just as one issue seemed fixed, another presents itself.
The 5 Must-Have Restaurant Customer Retention Strategies for 2025 These are the absolute must-have retention strategies every restaurant operator should use if they want to grow their customer base this year. Servers or managers can casually inquire, How was everything today? or Is there anything we can do better?
In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty.
Sales in the segment far exceeded industry trends, boosted by growth brands like Chipotle, Wingstop, Raising Cane's and Jersey Mike's Subs. But some brands were left behind.
But it wasn’t quite so bad for fast-casual concepts , which outpaced other categories with 9% growth in 2024, according to Technomic. Fast-casual chicken chains, including Dave’s Hot Chicken, saw double-digit sales growth, while fast-casual pizza continued to falter. 7 among the Top 10 restaurant brands.
News prices commodities Breakfast Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons. Sign up here. View All Articles by This Author Want breaking news at your fingertips?
The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement. Functional Design Elements While aesthetic considerations remain important, functional design elements directly impact operational efficiency.
The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. Whether youre an independent operator or part of a small chain, visibility is everything. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district.
But the team build a trademarked system—dubbed Au-Dough-Mation”—that can now manage front- and back-of-house operations. The families became fast friends. Jeff said the two found they worked well together as business partners. Danielle and I have a perfect yin and yang as business owners,” he said. She’s more operationally focused.
The restaurants tend to be community hubs, “a part of life” in the cities and towns where they operate, O’Reilly said. A rendering of Perkins Griddle & Go fast-casual concept. Simultaneously, the company also created a fast-casual version of Perkins called Griddle & Go, another nod to younger, on-the-go customers.
Whether fine-dining or fastcasual, great service now revolves around the customer experience you bring to every interaction. Brands that were positioned with the right technology, such as pizza delivery and other fast and casual outlets have thrived during the pandemic.
Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Sounds like the hallmarks of any solid fast-food restaurant. By Heather Lalley on Jun.
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