Modern Restaurant Management

JANUARY 26, 2023

Other supply chain related events, which spanned from restaurant equipment (creating issues for restaurant development and timing) to the Avian flu/eggflation issues, also negatively impacted the industry. Restaurants must also learn to operate with fewer employees and rely more on technology. Are some doing well and others not so?

2023 474

2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

APRIL 9, 2025

Joe Gale has more than 30 years of sales, operations and account management experience, including 20 years with Coca-Cola North America Foodservice where he worked closely with numerous QSR and fast casual brands.

Franchise 221

Franchise Franchising Loyalty Program Training 221

EATER

MARCH 12, 2025

Trinas now sells 40 hot dog towers, which start at $35, in a night some as casual snacks for big groups, others as the centerpiece of celebrations. Despite the initial intentions, the hot dog tower has resulted in extra work for one Trinas employee.

Social Media 294

Social Media Sports Employee Relations Bar 294

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. Directly managing a delivery workforce comes with a slew of management and administrative-related burdens and costs for operators. Labor Wars.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

APRIL 1, 2020

Quick-service restaurants pride themselves on the ability to serve up fast, inexpensive casual meals to diners who don’t always have the time to cook. Paying with cash also enables face-to-face interaction between patrons and restaurant employees, a benefit that contactless payments lack. Customers Want Payment Options.

Cash Management 433

Cash Management Mobile Ordering Employee Relations Consumer Goods 433

Modern Restaurant Management

SEPTEMBER 12, 2023

The fast casual restaurant segment has seen tremendous success and growth in recent years. CREST®, while overall restaurant traffic was down four percent in 2022 compared to 2019, fast casual traffic was up nine percent. Why should fast casuals work on improving with young families? According to Circana, Inc./CREST®,

Fast Casual 493

Fast Casual Entertainment Casual Employee Relations 493

7 Shifts

OCTOBER 21, 2021

Here are a few examples of restaurants with names that ooze concept: Parm: Casual Italian, known for their Chicken Parm Sandwiches. Umami Burger : Casual burger spot with an empaths on flavor. Conversely, a casual neighborhood sandwich shop may name their sandwiches after local heroes or landmarks. Fast-Casual Restaurants.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

AUGUST 17, 2020

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. Other leisure-related categories affected the most included travel, cruises, lodging and airlines. How Is Casual Dining Doing? These percentages have held relatively flat for the last four weeks.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

MAY 30, 2025

Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. introduced "Perkins Griddle Go," a fast-casual concept for quick on-the-go meals, in 2024, with the first store opening in late October. SMBs turn to AI to help with employee management strategies.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Improve employee performance.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Restaurant Business

JUNE 24, 2025

Probably not The Bottom Line: The fast-casual Mexican chain remains a shockingly good value and its first-quarter sales slowdown was not out of the ordinary. Social media erupted over portion sizes last year, which had a side effect of creating stress for employees as customers videoed their orders being put together.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

SEPTEMBER 11, 2020

Restaurant segments represented include fine dining, casual dine, fast casual, quick service restaurants and bars. The survey group included 418 restaurant operators and 1,500 restaurant patrons who had visited a restaurant two or more times per month prior to COVID-19. Restaurant Tools and Resources.

Fine Dining 507

Fine Dining Fast Casual Innovation Employee Relations 507

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

NOVEMBER 19, 2019

However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines. Benefits (Health Care, Employee Discounts, etc.). Fast casual: 28.9%. Casual: 33.2%.

Management 253

Management Management Employee Relations Restaurant Law 253

Modern Restaurant Management

MAY 1, 2020

dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. and Asia, frequent users tend to be more pleasure-seeking and favor options such as meal kits as well as delivery and take-away from casual dining restaurants.” In the U.K. In the U.K.,

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. Even the most creative of restaurants have struggled to keep employees on payroll – even at wages half of which they were accustomed. Judiciously monitor your employees’ health as well.

Fine Dining 502

Fine Dining Restaurant Law Outdoor Food Truck 502

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Vaporware “A computer-related product that has been widely advertised but has not and may never become available.” But it’s claims like those that restaurants should be wary of while shopping for technology.

Hiring 175

Hiring Mobile Ordering Advertising Leadership 175

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

7 Shifts

AUGUST 18, 2024

Cost of goods sold is the raw material cost of your beverages and food, and labor cost includes actual labor, employee benefits, payroll taxes, healthcare, and bonuses. Fast casual: 28.9% Casual: 33.2% Upscale casual: 30.4% And, don’t forget about streamlining your employee scheduling. Pizza: 31.3%

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Year-over-year revenue comparisons show quick service restaurants are above year-ago levels, while casual restaurants were still down 30-40 percent in May.

Customer Service 455

Customer Service Small Business Cash Management Communication 455

Modern Restaurant Management

MAY 18, 2020

Demonstrating the importance placed on the health and well-being of employees and customers. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment. ” Highlights of the US Foods Restaurant Reopening Blueprint include: Principles for an effective reopening.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

MARCH 3, 2023

" At least 4 in 10 operators in each of the three limited-service segments — quickservice, fast casual, and coffee and snack — believe the addition of drive-thru lanes will become more common in 2023. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022.

2023 508

2023 2022 Consumer Goods Point of Sale 508

EATER

JULY 30, 2020

In many cases, the employees’ personalities were turned into their personal brands. But as the casual viewer noticed — and as stories about Bon Appétit ’s corporate culture have revealed in recent weeks — it is almost always only white food writers, chefs, and recipe developers who get to adopt personas that go beyond their ethnicity.

Social Media 356

Social Media Employee Relations Magazine Food Order 356

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Beefing Up with Habit Acquisition. Brands, Inc. Gibbs, chief executive officer of Yum!

Fast Casual 282

Fast Casual Online Ordering Customer Service Employee Relations 282

Modern Restaurant Management

DECEMBER 21, 2022

"As we’ve witnessed over the past year, employees will continue to be selective when it comes to their job and gravitate towards companies that prioritize creating a positive company culture, including implementing initiatives that make their jobs more doable and enjoyable. Operators have spent years adapting to the labor crisis.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Lavu

JUNE 26, 2025

Whether you run a quick-service restaurant or a casual dining spot, understanding the real cost of a kiosk system is essential to budgeting smartly and maximizing ROI. If you run a fast casual or quick service restaurant, you have the option of improving the customer experience by using self-order kiosks.

2025 78

2025 Pricing Ordering Fast Casual 78

Black Box Intelligence

APRIL 7, 2025

Dec 2023-Feb 2024) In fact, it was the top-performing segment in 2024 based on same-store sales growth.Additionally, one of only two segments that was able to achieve positive YOY sales growth during the year (fast casual was the other).But It costs upwards of $2,300 to replace a single hourly, non-management employee).It’s

2025 105

2025 Point of Sale 2024 Fine Dining 105

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. Starbucks launched its Starbucks Global Partner Emergency Relief Program in April to help its employees impacted by the pandemic ( Starbucks Stories & News ). "The

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

JANUARY 31, 2025

Fast-casual visits overall were down 3.8 Foodservice in Canada is diversified, catering to a wide range of consumer preferences, including casual dining, fine dining, and fast food. During Q4 2024, visits were up 23 percent, while visits to other full-service restaurants were down 2.9 Texas Roadhouse’s visits grew 7.2

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. Ike’s appointed industry veteran Adam Rinella as Vice President of Development to help the booming fast casual brand reach even more markets. Rinella is skilled in bringing restaurant ideas into reality.

Franchise 471

Franchise Franchising Food Fast Casual 471

Lavu

NOVEMBER 29, 2024

It’s a cloud-based POS system tailored for restaurants, offering tools like inventory management, employee scheduling , and CRM. The Kitchen Display System (KDS) enhances communication between servers and kitchen staff, while payroll tools simplify managing employee schedules and payments.

Loyalty Program 78

Loyalty Program Cash Management Inventory Customer Service 78