EATER

OCTOBER 5, 2020

I’d eaten my fair share of “barbacoa” at Chipotle, where its shredded-beef burrito was my splurge order. But as we reckon with the complicated intersection of social and political structures behind food, we have an opportunity to demand a very different future for fast casual. I thought I did. But the stakes are now higher than ever.

Fast Casual 143

Fast Casual Casual Food Order Consumer Goods 143

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. Fast food far outpaced fast casual and casual dining restaurants by more than 2X in the past month. Fast food reigns supreme.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

JULY 20, 2021

Visits, online or physical, at morning meal, which includes the breakfast and A.M. The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Physical service is still valued.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Lavu

NOVEMBER 17, 2023

Fast- Food Restaurants Fast food chains are known for their speedy service, affordable prices, and convenient locations. Aggressive marketing with loyalty programs and limited-time offers drives customer traffic and increases sales. Despite industry challenges, efficient operations and customer engagement help fast-food chains thrive.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. Demonstrating the importance placed on the health and well-being of employees and customers. Seeking opportunities to create new, lasting rituals to signal safety, to claim new spaces and to innovate. US Foods Holding Corp.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Foodable

JUNE 19, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Cooper’s Hawk has been able to garner consistent revenue throughout the pandemic via online orders and its wine club , which currently includes over 400,000 members.

Guest Recovery 52

Guest Recovery Casual Dine-in Fine Dining 52

The Restaurant Times

JANUARY 11, 2023

Automation is the key to unlocking greater productivity and innovation, freeing up humans to focus on higher-level work and creative endeavors. And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . But why should you automate order taking when everything is working fine for you?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

The Restaurant Group

DECEMBER 3, 2020

Key Restaurant Industry Takeaways for 2020 – Challenges and Innovations. The restaurant industry’s ingrained innovation, drive, and resiliency has shined through in the many ways owners, workers, and consumers have adapted to this new reality. Shift from Upscale to Casual. Online Ordering, Delivery, and Curbside.

2020 78

2020 Online Ordering Fine Dining Food Safety 78

The Restaurant Times

JANUARY 24, 2022

The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Next Restaurants

MAY 4, 2021

Takeout orders and delivery have taken the lead in a world where it’s difficult to sit in a crowd. Updates and innovations continue to happen every day and staying on top of them can help you understand which ones will benefit your business the most. Self-Ordering Kiosks. Digitized Payments.

Online Ordering 136

Online Ordering Fast Casual Mobile Ordering Point of Sale 136

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. environments and are now seen everywhere from fine dining to counter service and everywhere in between. Ilona Knopfler, Partner, Le Bilboquet.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. The Three Pillars of Success: Franchisee Profitability: Owning the value chain, controlling customer experience, and ensuring franchisee profitability are paramount. 75% of revenue comes from online orders, both delivery and takeout.”

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. The Three Pillars of Success: Franchisee Profitability: Owning the value chain, controlling customer experience, and ensuring franchisee profitability are paramount. 75% of revenue comes from online orders, both delivery and takeout.”

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

The Restaurant Group

SEPTEMBER 16, 2020

Several COVID-19 restaurant industry trends are also apparent, such as an increase in online ordering and a push towards change industry culture, among others. The restaurant industry is nothing if not innovative and resilient. Online Ordering and Delivery Penetration. Rise of Ghost Kitchens.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Restaurants vs. delivery services. Mixed take-out bag.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

JUNE 18, 2020

As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. Return to On-Premise. 14 percent plan to celebrate in bars/restaurants.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Restaurant Clicks

DECEMBER 30, 2021

The food scene here also has excellent dishes to offer tourists and locals looking for a tasty meal in a casual, comfortable atmosphere. Daigo Hand Roll Bar is a small market stall where perfectly simple sushi rolls are rolled by hand to order. Order Online. Order Online. Order Online.

Fine Dining 111

Fine Dining Fast Casual Online Ordering Front of House 111

Goliath Consulting

MARCH 28, 2022

The pandemic caused many restaurant and fast-food owners to think of new ways to incorporate safety measures when coming in close contact with customers. It is a way for businesses to have customers pay with their credit cards to cover the processing costs that will occur when accepting credit card transactions. “By

Fast Casual 78

Fast Casual Mobile Ordering Online Ordering Loyalty Program 78

Mad Mobile

FEBRUARY 22, 2024

65% 65% of customers prefer self-service kiosks. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. 65% 65% of customers prefer self-service kiosks.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

FEBRUARY 18, 2020

This new year is a perfect time to begin shaping a long-term vision and identifying opportunities for growing your restaurant or food services business over the next ten years. The sheer market size of Gen Z and their discretionary spending dollars should make restaurants and food services businesses sit up and take notice.

Marketing 209

Marketing Social Media Fast Casual Influencer 209

Restaurant Clicks

JUNE 3, 2021

Attached to a squash club, Upper West Side is unique because the atmosphere is casual and inviting, yet the decor is chic and modern. Their menu is always changing, but order the Impossible Sliders if you see them! Order Online. Laos in Town serves unbelievably delicious Lao Food in an upscale casual setting.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147

Restaurant Clicks

OCTOBER 14, 2021

Josephine House serves an elegant brunch inside a stylish and casual space. All of their American classics get made to order, so you know all of your food will be fresh. Hillside Farmacy combines quality food with even better service to create a wonderful dining experience. Order Online. Order Online.

Online Ordering 131

Online Ordering Back of House Seasonal Menu Reservations 131

Next Restaurants

MAY 4, 2021

Takeout orders and delivery have taken the lead in a world where it’s difficult to sit in a crowd. Updates and innovations continue to happen every day and staying on top of them can help you understand which ones will benefit your business the most. Self-Ordering Kiosks. Digitized Payments.

Online Ordering 78

Online Ordering Fast Casual Mobile Ordering Point of Sale 78

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Mad Mobile

FEBRUARY 16, 2024

A 2022 Deloitte Study found that consumers spend an incredible 20% more when ordering through technology like tableside ordering , online menus, and handheld POS devices. Implementing QR code ordering is one of the fastest ways to quickly implement digital ordering. Fortunately, working with them is simple.

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

The Restaurant Times

APRIL 12, 2023

Geoff Alexander is known as one of the key pioneers of technology and innovation in the food and beverage industry. From being one of the firsts to introduce online ordering to adopting Web3 and NFTs, Geoff has led the adoption of some of the most challenging innovations of our times. and Canada. Kermit the Frog green.”

Leadership 52

Leadership Social Media Fast Casual Online Ordering 52

Restaurant Clicks

NOVEMBER 18, 2021

Known for its rich cultural history, the Lower East Side houses a mix of upscale and eclectic, trendy, chic, and innovative. Wildair sits in the heart of the Lower East Side, not far from the Tenement Museum, and is described as a casual wine bar , serving sophisticated American food in a calm environment. Order Online.

Online Ordering 108

Online Ordering Reservations Fine Dining Food Order 108

LevelUp

OCTOBER 14, 2019

Since 2014, online ordering for pickup and delivery has grown 300% faster than dine-in traffic. In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. Now, it is crucial that quick-serve and fast-casual restaurants offer the ability to order online.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Modern Restaurant Management

MAY 11, 2020

Online ordering systems like Upserve and third-party delivery apps have made this an increasingly realistic prospect. Yank Sing view ordering counter Image by William Duff Architects. Dedicated Take-out Area for Staging. The pandemic has encouraged many restaurants who had not considered take-out to start offering it.

Fine Dining 244

Fine Dining Online Ordering Dine-in 2007 244

Restaurant Clicks

DECEMBER 20, 2021

Brooklyn is a hip and innovative place that constantly has new bars popping up, as well as hidden favorites that the locals love. The spunky and welcoming vibe of this bar is sure to entice you in, and the quality drinks and service will motivate you to stay for many hours. Order Online. Order Online.

Front of House 103

Front of House Online Ordering Bar Seasonal Menu 103

Modern Restaurant Management

JANUARY 15, 2020

The best performing segments during Q4 (and those that achieved positive same-store sales growth) were family dining, fine dining and upscale casual. Upscale casual also achieved positive sales growth during Q4 but experienced a small dip in sales for the entire year compared with 2018. Looking Ahead.

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers.

2019 128

2019 Compost Mobile Ordering Point of Sale 128