Modern Restaurant Management

JUNE 18, 2020

Over the past several months we have seen customers modify their business models to accommodate restrictions and consumer preferences. Customers can simply pre-order online and pick up their goods. Expanding a traditional restaurant model to include new innovations requires focus and attention on daily business metrics.

Supplies 189

Supplies Innovation Food Supply Loyalty Program 189

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. Goodhew has a passion for technology and innovation and a vision for transforming the fast-casual dining industry.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!), Fast casual is king With dining rooms effectively shut down early last year (many of them still limited), restaurants had to rethink how they would be serving hungry diners.

Fast Casual 195

Fast Casual 2021 Back of House Casual 195

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

Technology 190

Technology Fast Casual Waste 2023 190

Foodable

APRIL 14, 2022

A Company That Innovates The Future of Food | The Culinary Edge" on Spreaker. The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. Listen to "106.

Innovation 52

Innovation Fast Casual Food Casual 52

Lavu

NOVEMBER 17, 2023

Fast- Food Restaurants Fast food chains are known for their speedy service, affordable prices, and convenient locations. Aggressive marketing with loyalty programs and limited-time offers drives customer traffic and increases sales. However, they often face low profit margins due to high operational expenses.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. .

2021 190

2021 Fast Casual Mobile Ordering Guest Recovery 190

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? Why the immense rise?

Fast Casual 190

Fast Casual Customer Service Sustainability Customer Experience 190

The Restaurant Group

DECEMBER 29, 2023

From culinary innovations to dining experience trends that brought in traffic, let’s recap 2023 food trends via this annual trends analysis of the year in the restaurant space. The drama, the flair, the meticulousness of it all, just to serve customers a plateful of palate pleasers – it was all very enticing.

2023 78

2023 Fast Casual 2024 Food 78

Mad Mobile

FEBRUARY 5, 2024

Instead, investing in new processes can streamline your eatery and cut costs while increasing efficiency and improving your customer experience! Our innovative and intuitive POS system makes it simple for your staff to learn and maximize their efficiency. On top of that, service moves at a much quicker pace than dine-in establishments.

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Apicbase

FEBRUARY 29, 2024

“We don’t just pass on higher costs to the customer. It’s about delivering value without compromising on what our customers expect.” Misa is a food service operations maestro. 15 years of experience working in fast casual dining and QSR.

Fast Casual 52

Fast Casual Customer Service Customer Experience Casual 52

Modern Restaurant Management

JANUARY 26, 2023

Quick Service Restaurants (QSRs) in particular thrived during the pandemic, largely due to drive through capabilities and technological innovation. Restaurants depending on this demographic need to retain these customers to keep the traffic coming in and keep their top lines growing. What are ways they can bring more people in?

2023 190

2023 Franchise Franchising Employee Relations 190

Goliath Consulting

APRIL 28, 2022

Hybrid restaurants provide food sections in which customers can sit down and enjoy a meal or a drink, and then they can make their way to the market section where they can buy “take-home and takeout and satisfies grab-and-go appetites.” Some would offer counter service at breakfast or lunch before switching to full service for dinner.

Fast Casual 78

Fast Casual Food Truck Fine Dining Customer Experience 78

Modern Restaurant Management

DECEMBER 29, 2023

News headlines give you a pretty good idea of what’s top of mind for employees at QSRs and fast-casual locations: Staffing Shortages : We’re still 14,000 restaurant jobs short of where we were in February of 2020. It’s important to know what type of experience you want to deliver to your customers.

Technology 124

Technology Front of House Fast Casual Back of House 124

Bingage

JANUARY 14, 2020

Trending Blog: Zomato to Buy Ubereats India (Current Report) Well, everyone defines restaurants as an establishment where food is prepared and served to customers in exchange for money. But beyond this basic definition, restaurants can be categorised on the basis of services, cuisine, atmosphere and formality etc. Casual Dining.

Fast Casual 72

Fast Casual Fine Dining Food Truck Casual 72

Modern Restaurant Management

MARCH 25, 2021

However, can innovation teach these old dogs new tricks, or will a post-pandemic environment sunset this trend? According to a statement by Professor Cihan Cobanoglu , director of the M3 Center for Hospitality & Innovation at the University of Florida, “contactless menus will be a key point for restaurants to adapt.

Customer Experience 198

Customer Experience Customer Service Fast Casual Point of Sale 198

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. Keeping Up with the Holiday Rush Achieving that pinnacle is anything but easy, especially if staff can’t keep up with the crush of holiday customers.

Equipment 118

Equipment Customer Experience Fast Casual 2023 118

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. From there, restaurants can build processes and inject innovation into this framework. Growth of New Business Models.

2022 204

2022 Employee Relations Outdoor Fast Casual 204

Modern Restaurant Management

APRIL 1, 2020

As the novel coronavirus outbreak leads to state-mandated dining room closures, many food service franchisors are struggling to maintain business. CEO Michael Haith discusses the innovative strategies Teriyaki Madness is utilizing to deal with the current health crisis.

Technology 189

Technology Healthcare Social Media Mobile Ordering 189

Aaron Allen & Associates

MAY 10, 2024

This article delves into how innovative financing structures can not only safeguard but also propel your business forward in uncertain times. This shift can lead to better overall performance and customer satisfaction. This strategic expansion can be crucial for gaining market share and accessing new customer bases.

Hospitality 52

Hospitality Fast Casual Cash Management Hotels 52

Modern Restaurant Management

DECEMBER 21, 2022

The technology space is still the “wild west” in the spirits realm, and it is likely that technology will continue to innovate, and inevitably consolidate, the playing field. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency.

2023 198

2023 Loyalty Program Mobile Ordering Customer Experience 198

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. environments and are now seen everywhere from fine dining to counter service and everywhere in between. Ilona Knopfler, Partner, Le Bilboquet.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Modern Restaurant Management

DECEMBER 4, 2019

Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. Complete Customer Journey Mapping.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

Modern Restaurant Management

JANUARY 13, 2021

Much has already been written about these changes, but our analysts suggest that the stickiness of these behaviors is a good indicator that a different kind of customer will arise out of the post-pandemic ashes. Staying nimble will allow operators to respond with value-oriented menus to meet their customers where they are.

2021 195

2021 Fast Casual Consumer Goods Loyalty Program 195

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. The Three Pillars of Success: Franchisee Profitability: Owning the value chain, controlling customer experience, and ensuring franchisee profitability are paramount. Kotipizza owns and manages the customer from start to finish.

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. The Three Pillars of Success: Franchisee Profitability: Owning the value chain, controlling customer experience, and ensuring franchisee profitability are paramount. Kotipizza owns and manages the customer from start to finish.

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

Qu

MARCH 31, 2023

It’s ripe for innovation, consolidation, and unification—all in service to greater efficiencies. According to our survey findings, QSRs and fast casuals saw digital sales averaging 25% of total sales in 2022. Customers are tired of restaurants getting their orders wrong. The industry has reached a turning point.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Modern Restaurant Management

JULY 30, 2021

We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.” Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. ” Just Salad Completes Financing Round.

Franchise 204

Franchise Franchising Fast Casual Point of Sale 204

7 Shifts

SEPTEMBER 20, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. 7shifts Restaurant Scheduling Software. But that was the 90s.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

FEBRUARY 18, 2020

This new year is a perfect time to begin shaping a long-term vision and identifying opportunities for growing your restaurant or food services business over the next ten years. The sheer market size of Gen Z and their discretionary spending dollars should make restaurants and food services businesses sit up and take notice.

Marketing 209

Marketing Social Media Fast Casual Influencer 209

7 Shifts

JANUARY 23, 2020

Focus on your service concept! When building out your restaurant concept, try to answer these key questions: What will your level of service be? Fine dining, fast casual, etc.) As a manager, work for your staff and your staff will work for your customer. Good food and good people keep customers coming back.

2020 335

2020 Hiring Cash Management Education 335

Black Box Intelligence

MARCH 4, 2021

Innovation was already under way for the restaurant industry in this area; the pandemic simply accelerated it. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. For many limited-service restaurants, this could mean additional drive-thru lanes or take-out windows.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

NOVEMBER 29, 2019

Demand for restaurant services is often dictated by the economic health of a region. But there are also some areas where innovation is needed. This might mean weaving elements of fast-casual dining into your design. Service Expansion. Growing your restaurant business means being ready for a shifting market.

Fast Casual 206

Fast Casual Equipment Small Business Mobile Ordering 206

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. Chris Prociv, VP Marketing & Innovation at La Brea Bakery. Shyam Rao, CEO and Cofounder, Punchh.

2020 198

2020 Kitchen Safety Food Safety Loyalty Program 198

Foodable

MARCH 29, 2022

After more than a year of a bear market in innovation stocks that are not part of broad-based public equity benchmarks, we believe Instacart’s move marks the first major publicly announced valuation cut by a private startup. Fast Casual Drive-Thru? Listen to "200. Has Private Equity Money Dried up for Restaurants?" on Spreaker.

Fast Casual 105

Fast Casual Employee Relations 2021 Point of Sale 105