Modern Restaurant Management

MARCH 31, 2020

A few months back, several Tim Hortons locations were forced to shut down after a computer virus infected cash registers at more than 1000 stores. Secondly, make sure that you secure your website. As the most visible and accessible part of your business, your website is a magnet for hackers. Finally, lockdown your WiFi network.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Culinary Cues

AUGUST 7, 2021

This is defined in articles from local newspapers to the New York Times, from industry magazines and websites to social media, and from industry blogs to podcasts by the dozens – everyone states the problem, points a finger, and portrays the issue as someone else’s doing. So, first step – let’s refer to it as a challenge.

Social Media 474

Social Media Cash Management Blog Equipment 474

Culinary Cues

DECEMBER 30, 2019

The following provides some “food for thought”, maybe even a “look in the mirror” checklist for those who are drifting away from those initial goals. [] THINKING THEY CAN MANAGE THROUGH OTHERS. Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT.

Cash Management 363

Cash Management Point of Sale Leadership Website Management 363

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. Don’t just rely on organic social media.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Perfect Daily Grind

JUNE 15, 2025

It’s not always easy to get it right, and given how often it changes, it can be really difficult to manage in-house,” says Ross Hindle , the COO at PDG Media , a full-service digital agency for specialty food and beverage marketing with years of experience working in the coffee industry. Check out the new PDG Media website here.

Marketing 123

Marketing Email Marketing Social Media SEO 123

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. This year’s Neighborhood to Nation Contest will double the number of winners to award 20 prizes of $5,000 in cash along with a robust marketing package.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MAY 5, 2021

In a recent survey of restaurant owners and managers, 85 percent of respondents reported an increase in comparison shopping and just 15 percent of respondents said they remain loyal to one restaurant supply store. 65 percent report that they trust a business less when they experience a problem using a website or mobile app.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Lavu

JULY 3, 2025

Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment. In this post, we’ll explore why SaaS POS is not just a trend but the future of restaurant management.

POS 78

POS Point of Sale Management Management 78

7 Shifts

AUGUST 20, 2024

Implementing online reservations, optimizing your dining area’s layout, and training staff about efficient practices are some strategies you should apply in your restaurant. When customers book online, you can better manage guest' flow by reducing the empty tables between diners. “Speed of service is better for everyone.

Online Ordering 221

Online Ordering Fine Dining Fast Casual Seating 221

Harbor Touch

MARCH 2, 2025

If you manage a restaurant or sling plates as a server, youve probably noticed tech creeping into every corner of the industry. Between juggling reservations, keeping the kitchen humming, and making sure guests leave with a smile, theres a lot on your plate. Why Smart Tools Matter for Restaurants Running a restaurant is no picnic.

Communication 78

Communication Operations Back of House Inventory 78

SpotOn

OCTOBER 14, 2024

Features and pricing models change frequently, so review the POS providers' websites and connect with POS providers directly so you know exactly what to expect. Marketing and loyalty tools, websites, online ordering, and delivery are all different line items that are sometimes bundled together. What does a POS system do?

POS 52

POS Loyalty Program Website Management Cash Management 52

7 Shifts

FEBRUARY 15, 2024

Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully. Depending on the solution you choose, this software could include features that help with employee management, inventory tracking, POS capabilities, payroll, and more. And it’s not just a matter of focus.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully. Depending on the solution you choose, this software could include features that help with employee management, inventory tracking, POS capabilities, payroll, and more. And it’s not just a matter of focus.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” In addition to improving the guest experience, technology also makes it easier for restaurants to manage their operations.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

EATER

APRIL 6, 2023

But after the flurry of press releases, joyful Instagram posts, and weapons-grade whining from a few who were left off the list, a somewhat altered Vancouver dining scene has emerged from the fray with hiked prices and impossible-to-score reservations. It’s a cash-grab for sure,” said one Vancouver chef who asked to remain anonymous.

Fine Dining 246

Fine Dining Reservations Pricing Cash Management 246

EATER

NOVEMBER 1, 2022

And while digital payment systems increase tipping rates , it can be impossible to know how much of your tip will make it into the server’s hands, unlike with old-fashioned cash. And when customers don’t tip, servers can end up paying out of pocket to pad a manager’s paychecks. Handing Over Our Agency to Machines.

Mobile Ordering 328

Mobile Ordering Food Order Customer Service Online Ordering 328

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MARCH 30, 2020

OpenTable will expand its reservation technology to allow grocery stores, permitted major retailers, restaurants, pop-up shops and to go concepts to display available shopping times that customers can book in advance or join a waitlist at the door. As of March 30 at 10:00 a.m.

Food Safety 251

Food Safety Food Order Technology Social Media 251

Modern Restaurant Management

MAY 12, 2020

" Restaurants around the world can continue to participate in the Dining Bond Initiative at no cost by answering a few questions on the organization's website, which has been translated into several languages. SmartBot™ can also be embedded at other locations including local websites, to capture traffic from all over the web.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

7 Shifts

SEPTEMBER 16, 2024

The goal is to determine the total amount of cash flow that will be available to the new owner after accounting for these types of expenses. Profitability Showing consistent profits and positive cash flow can increase the perceived value of your restaurant. Make sure you include all the key information buyers are looking for.

2024 195

2024 Document Cash Management Point of Sale 195

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

7 Shifts

JULY 25, 2024

You can then accept cash payments upon delivery, which is helpful for local restaurants with limited budgets. Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. Combos also help manage inventory and cut down on food waste.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

EATER

FEBRUARY 26, 2024

It’s where you go when you’re freshly flush with cash from your first teenage job and want to feel fancy with your friends as you try to figure out how the hell to pronounce “Emmentaler.” We still want to own celebrations,” says Scott Martin, a regional general manager for the Chapmans’ Melting Pot locations. “We 31, 2024, in Houston.

Dine-in 317

Dine-in Customer Experience Specials Cash Management 317

The Rail

JUNE 19, 2023

Offering a range of cashless payment options can help meet the needs of the increasing number of people choosing not to carry cash with them. Rather than requiring consumers to phone your restaurant to make reservations, it’s worth considering adopting online reservation processes. Your guests certainly benefit from this.

Dietary Restrictions 147

Dietary Restrictions Customer Experience Social Media Customer Service 147

Deliverect

MARCH 17, 2020

This solution pushes your delivery orders to your point-of-sale system, so you can easily manage your online sales channels. When handling cash payments - which you should try to avoid as much as you can - wear disposable gloves. …. A webshop on your website can also be used to sell off surplus or stock. Do a “spring cleaning”.

Online Ordering 146

Online Ordering Merchandise Food Website Management 146

Deliverect

JUNE 30, 2020

So how can you make sure you streamline your operations so you can give the customer what they want, while managing your business in the most efficient way? Your restaurant’s online presence is vital to allow customers to quickly land on your website or on an external booking site where your business is listed.

Food 94

Food Online Ordering Cash Management Waste 94

Restaurant Engine

MAY 14, 2025

Its the loyal, returning customers who generate consistent cash flow for your restaurant. Paid Membership Some restaurants offer VIP clubs with a monthly or annual fee in exchange for perks like priority reservations, complimentary drinks, or members-only events. Several platforms offer robust loyalty management systems.

Loyalty Program 52

Loyalty Program Website Management Point of Sale Customer Experience 52

Lavu

MARCH 11, 2020

Understanding Restaurant Management Software. Among the technology offered today is restaurant management software. . If you’re in the beginning stages of looking for a restaurant management system , you might have multiple questions or concerns. Why do you need restaurant management software?

Management 78

Management Management Cash Management Mobile Ordering 78

BNG Point of Sale

AUGUST 25, 2020

What a company lists on their website may not always be accurate, with hidden costs in today’s world of advanced POS systems, it is even more complicated. This hardware cost typically included is a credit card reader, receipt printer, a portable tablet with a stand, and a cash drawer. Inventory Management. Delivery Management.

POS 88

POS Cash Management Mobile Ordering Online Ordering 88

Cheetah

SEPTEMBER 29, 2020

More than a POS system, Upserve is a full-fledged restaurant management software with the promise to streamline your entire operation into a simple, integral and unified interface. It has features like a built-in CRM system, a workforce schedule interface, a menu manager and even a marketing ROI analyzer. Essentials: $99/m.

POS 78

POS Loyalty Program Mobile Ordering Cash Management 78

Harbor Touch

MARCH 2, 2025

If you manage a restaurant or sling plates as a server, youve probably noticed tech creeping into every corner of the industry. Between juggling reservations, keeping the kitchen humming, and making sure guests leave with a smile, theres a lot on your plate. Why Smart Tools Matter for Restaurants Running a restaurant is no picnic.

Communication 78

Communication Operations Back of House Inventory 78

Harbor Touch

MARCH 2, 2025

If you manage a restaurant or sling plates as a server, youve probably noticed tech creeping into every corner of the industry. Between juggling reservations, keeping the kitchen humming, and making sure guests leave with a smile, theres a lot on your plate. Why Smart Tools Matter for Restaurants Running a restaurant is no picnic.

Communication 78

Communication Operations Back of House Inventory 78

The Food Corridor

MAY 7, 2020

Update your website and social media profiles, and whether you use email, social media, or good old fashioned direct mail to let them know, make sure you open up two-way communications so information can flow both ways. Restaurant management system Upserve is offering its new ordering platform free for 12 months.

Delivery 98

Delivery Online Ordering Food Email Marketing 98

Cheetah

OCTOBER 3, 2020

Reduce time in your restaurant by texting customers when seats become available, taking reservations and having customers pre order their meals before arriving. Look into incorporating contactless payment methods to your restaurant to avoid touching cash or credit cards. It’s time to reevaluate your inventory management.

Inventory 78

Inventory Insurance Cash Management Point of Sale 78

Next Restaurants

MAY 26, 2020

For their safety and convenience, enable delivery and payment services that allow customers to pay without cash (such as tableside tablets ), as well as choose when and how their order should be delivered. Minimize the risk of contact between the guest and the host or cashier by installing a protective Plexiglas screen at cash registers.

Webinar 88

Webinar Social Media Food Safety Cash Management 88