Modern Restaurant Management

MARCH 11, 2025

That led to an employee shortage, especially for high-quality and experienced management positions. People appreciate contactless service and it has become the new norm to order differently than at the front counter of a restaurant with an employee at a cash register.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. " and for good reason. Spoiler alert: It’s not hard skills.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. AI can assist restaurants in optimizing how they manage and operate menus to increase margins. But they have tons of cash to burn on such gimmicks, right?

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Harbor Touch

MARCH 18, 2025

Their stories inspire these 10 proven restaurant management tips and tricks for success. Its practical wisdom drawn from years of supporting restaurant managers, crafted to stand the test of time. Its practical wisdom drawn from years of supporting restaurant managers, crafted to stand the test of time. Staff Management 1.

Management 148

Management Management Seasonal Menu Cash Management 148

ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. Poor Financial Planning The Issue: Underestimating startup costs, no cash flow buffer, and unclear budgeting. Running a restaurant is one of the most rewardingyet riskyventures out there.

Email Marketing 195

Email Marketing Social Media Cash Management Leadership 195

Modern Restaurant Management

DECEMBER 21, 2023

Restaurant and bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance and cleaning service. Additionally, they can train employees on proper cleaning, frequency intervals and safety procedures. Manage Access to Keys : Only distribute exterior-door keys to employees who must have access.

2024 474

2024 Kitchen Safety Cash Management Insurance 474

Culinary Cues

MAY 13, 2023

Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function. As long as the checkbook has a credit balance they are in good shape (until predictable sales slump and cash flow turns the corner). Know what you want and chart a path.

Hotels 505

Hotels Point of Sale Cash Management Training 505

Modern Restaurant Management

JANUARY 28, 2021

Owners and managers can struggle with keeping their teams accountable and up the standards they expect. The tone you set from the interview and throughout training will dictate the level of dedication your new hire provides. The employee onboarding schedule should have crystal clear milestones for training and performance.

Cash Management 467

Cash Management Restaurant Law Take-out Training 467

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Culinary Cues

DECEMBER 30, 2019

The following provides some “food for thought”, maybe even a “look in the mirror” checklist for those who are drifting away from those initial goals. [] THINKING THEY CAN MANAGE THROUGH OTHERS. Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

7 Shifts

JANUARY 23, 2020

This advice were submitted by owners and managers of restaurants of all sizes, concepts, and locations in the forthcoming 7shifts Restaurant Labor Management Study in 2020 ( subscribe to get your copy when it’s published!). Educate yourself on costs, hiring, and the market you are in before taking the leap. Hiring/staffing ??

2020 335

2020 Hiring Cash Management Education 335

Culinary Cues

AUGUST 22, 2022

There were no sophisticated profit and loss statements or cash flow charts, no point-of-sale systems or computer analytics to pour over and make decisions by; these were not the type of operations that required that level of analysis. This was a lean, fine-tuned machine that worked from the premise of being manageable and comfortable.

Seating 474

Seating Front of House Back of House Cash Management 474

7 Shifts

AUGUST 18, 2024

Specialty bars focus on a particular type of drink or theme, such as wine bars or cigar bars, but can be much more expensive to manage. Hiring a Strong Team You'll need a manager, bartenders, waiters, and security. Hiring tips When hiring for a bar, there are certain qualities that you should look for in an employee.

Bar 370

Bar License Email Marketing Customer Service 370

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. A drop in employee retention & difficulty in hiring. Supply chain : Supply chain issues will be a key challenge in 2022.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

7 Shifts

AUGUST 2, 2024

By tracking metrics like customer retention and employee turnover rate, contribution margin, and menu item profitability, restaurant managers can identify each area’s strengths and what areas need improvement. Use this data to establish clear and specific goals and adjust your strategies as needed.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash. Tools to Simplify Staff Training.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

7 Shifts

NOVEMBER 26, 2019

million Some franchisors even require aspiring franchisees to have hundreds of thousands of dollars of cash on hand, which runs the bill up even more. Corporate typically does all of the marketing and menu engineering , comes up with training processes, and works out deals with suppliers for better food prices.

Franchise 369

Franchise Franchising Restaurant Law 2015 369

7 Shifts

JUNE 29, 2022

Proper Team and Labor Management Tools. For easy visibility into team management documents, some franchisors choose to specify which team management and scheduling software must be used by the restaurant. Recommended Reading: How To Manage Teams Across Multiple Restaurant Locations.

Franchise 370

Franchise Franchising Restaurant Law Document 370

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. This is only a guideline.

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Checklist app automates daily food safety and operational task management as well as regular maintenance and audit procedures. ” The BOHA!

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

The Restaurant Group

MAY 3, 2025

Definition and Importance Picture this: you spend weeks training a new server, and just when theyre finally getting the hang of things, bam! This little devil matters because it eats away at your service quality , drains your cash flow , and leaves your customers wondering why they never see the same smiling faces twice. New managers?

Cash Management 78

Cash Management Loyalty Program Recruiting Customer Service 78

7 Shifts

JUNE 13, 2024

Every year, we see the same challenges crop up for restaurant operators : hiring and retaining top talent. Instead, it uncovers what restaurant employees need and want today and specific action steps that management can take to improve their team member experience. Camaraderie is just as important as cash.

Cash Management 221

Cash Management Leadership Training Management 221

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” For this reason, a lot of restaurants are going to start hiring delivery staff, even if they never did before.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Culinary Cues

NOVEMBER 16, 2019

The minute the restaurant becomes a vehicle for a chef’s self-expression is the minute that begins to stress the system and drive the train in the wrong direction. If you want the restaurant to be an expression of art, then make sure that your bank account is flush with cash. [] EMOTIONAL EXCITEMENT TAKES HOLD.

Training 292

Training Employee Relations Customer Service Customer Experience 292

7 Shifts

JULY 5, 2024

Running a restaurant is not just about serving great food; it’s also about managing finances. Meanwhile, if your P&L statement shows that your labor costs are higher than the industry average, you can use this information to identify areas where you can cut costs, like reducing overtime or hiring part-time staff during peak hours.

Cash Management 243

Cash Management Inventory Seasonal Menu Beverage 243

7 Shifts

OCTOBER 30, 2023

But restaurant owners, managers, and employees need to be aware of the labor laws and protections in place in the Sunshine State, like Florida’s unique approach to the minimum wage— which is steadily on the rise. Food safety training Florida law (specifically, F. Several state-approved private companies offer this training.

Restaurant Law 221

Restaurant Law Certification Food Safety Cash Management 221

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. This year’s Neighborhood to Nation Contest will double the number of winners to award 20 prizes of $5,000 in cash along with a robust marketing package.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. " – John Oakes, Revenue Management Solutions CEO. Slow movers tie up inventory -and the cash needed to by that inventory. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

Lavu

APRIL 25, 2025

The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. Instead, the system offers customers a cash discount, helping you protect your profit margins and reduce operating costswithout compromising on service. Key Features to Look For : Cloud-based systems for remote management.

POS 78

POS 2025 Loyalty Program Cash Management 78

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. If you see yourself managing a team and overseeing operations, the path of a restaurant manager may be fulfilling. What do restaurant managers do? As of 2024, they make around $26.42

Management 195

Management Management 2024 Leadership 195

Modern Restaurant Management

NOVEMBER 14, 2019

Modern Restaurant Management (MRM) magazine quizzed Anderson and Sr. In the beginning we had a huge commitment to training. We had leadership from the heart program, Hog Heaven University, a certified Pitmaster program and a train the trainer program. You used to have to hire an advertising agency to market to your customers.

Advertising 361

Advertising Social Media Technology Loyalty Program 361

Lavu

MAY 16, 2025

Managing payroll in a fast-paced restaurant environment isnt just about cutting checksits about accuracy, compliance, and keeping your team satisfied. Yet, restaurant payroll management often comes with challenges like time tracking errors, tax issues, and inconsistent scheduling. compared to in-house systems.

Tip Distribution 78

Tip Distribution Management Management Cash Management 78

Lavu

JUNE 6, 2025

This guide breaks down 28 proven strategies that help cut unnecessary expenses, streamline operations, and boost profitability—whether you manage a small café or a multi-location chain. Discovering new ways to reduce costs in restaurant management can boost profits. Let’s dive into what really works in today’s competitive landscape.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

EATER

MAY 16, 2024

“We would see employees on the right track, getting experience, starting to get to the next level, meaning a management promotion, and then child care would fall through,” says Marcus. Which, as an employee is one thing, but once you get into management, the stakes get higher. Then they couldn’t get to work on time.

Employee Relations 312

Employee Relations Government Hospitality Take-out 312

Focus POS

DECEMBER 8, 2021

During a “normal” year, restaurant owners and operators face issues such as cash flow and capital, inventory management, hiring and training and providing excellent customer service. Training new employees and helping them to perform their jobs successfully is a top priority now. Contact us to learn more.

Mobile Ordering 148

Mobile Ordering Point of Sale Online Ordering Cash Management 148