The Restaurant Times

SEPTEMBER 5, 2020

The hospitality sector is facing some of the biggest challenges while reopening its doors to customers. The Covid-19 pandemic has clearly indicated that crisis management requires drastic changes in how the restaurant industry operates. How Can Restaurants Prepare For The Next Hospitality Crisis.

Management 90

Management Management Cash Management Employee Relations 90

Touch Bistro

JULY 4, 2021

are trying everything and the kitchen sink to recruit and retain employees in the face of a labor shortage the likes of which this industry hasn’t seen in decades. million food service employees lost their jobs in 2020. Not to mention, 84% of operators said their staffing levels are lower than normal. Restaurateurs across the U.S.

2021 98

2021 Employee Relations Hiring Recruiting 98

Clover - Restaurants

MAY 3, 2024

According to the Centers for Disease Control and Prevention (CDC), there are an estimated 48 million people who get sick from foodborne illness each year, with 128,000 requiring hospitalization. City and state health departments monitor local restaurants to ensure they’re following food safety management program guidelines.

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Kitchen Safety Food Safety Food Food Supply 52

EATER

DECEMBER 16, 2021

In 2013, Saru Jayaraman founded One Fair Wage to put an end to the tipped minimum wage, which, One Fair Wage has found , perpetuates racial and gender disparities in the hospitality industry. Those disparities only worsened during the pandemic, as restaurants closed and the prospect of earning a living from tips became even more precarious.

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Back of House Employee Relations Delivery Mobile Ordering 144

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S.

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Erik Mallon will serve as Senior Director of Franchise Development, and Jim Hicks assumes the role of Director of Operational Services and Training. More Tropical in Colorado.

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Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. This year’s Neighborhood to Nation Contest will double the number of winners to award 20 prizes of $5,000 in cash along with a robust marketing package.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow.

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2022 Food Supply Mobile Ordering Customer Experience 189

Modern Restaurant Management

AUGUST 14, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Fazoli's teamed up with Impact Hospitality Group and owner Mike Lokhandwala to franchise a ghost kitchen facility at PREP Atlanta, located at 3781 Presidential Parkway, Ste.

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Finding and retaining employees remain among the biggest obstacles operators struggle with.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash. Tools to Simplify Staff Training.

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

EATER

MAY 16, 2024

Following that pilot, Early Matters (in collaboration with the Texas Restaurant Association) conducted a survey to identify the days and times with the greatest needs for hospitality workers. “If And years ago, director of business development for Union Square Hospitality Group, Camilla Marcus took steps to prioritize child care for workers.

Employee Relations 105

Employee Relations Government Hospitality Take-out 105

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. The company has also added a Deep Cleaning Checklist and guiding principles for Managing Indoor Air. " Lightspeed Acquires Upserve. Lightspeed POS Inc. acquired Upserve Inc. ,

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Webinar Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

JULY 7, 2020

Countless restaurants across the country used a PPP loan to keep their employees on the payroll even while shuttered, but they are emerging from the program with challenges that have only grown in scope. million newly issued shares of the Company and $30 million in cash. 350,000-1 million. $1-2 1-2 million. $2-5 2-5 million. $5-10

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Mobile Ordering Restaurant Law Seating Customer Service 192

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 176

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 176

Modern Restaurant Management

JANUARY 27, 2020

Most people do not want to order in person or by calling if they have an alternative, and by integrating pickup with delivery orders our restaurant partners have a complete picture to more efficiently manage their operations." "Since installing Ultimate, I've seen sales increase by 10% and employee costs decrease by 15%.

Catering 122

Catering Mobile Ordering Customer Service Leadership 122

Hot Schedules

JANUARY 5, 2022

To ensure you stay compliant, we’ve compiled every jurisdiction upping their minimum wage, tip credits, and/or tipped cash wage rates starting January 1, 2022. State New Minimum Wage New Tip Credit New Tipped Cash Wage. CA (26+ employees) $15.00. NJ (6+ employees) $13.00 $7.87 $5.13. Hayward, CA (26+ employees) $15.56.

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2022 Webinar Cash Management Tip Distribution 148

Modern Restaurant Management

JUNE 19, 2020

Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25 percent. .”

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Apicbase

JUNE 16, 2023

In practice, however, successfully managing a group of busy restaurants is an awfully tough undertaking. The metrics and calculations in this list will help you bring order to the chaos and manage the performance of each unit in the chain. In theory, it sounds easy. Why Are Metrics Important? That said, let’s dig in.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Store schedules and labor management. Improve employee performance.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. NAB Acquires SALIDO.

Fast Casual 162

Fast Casual Casual Menu Mobile Ordering 162

Touch Bistro

APRIL 7, 2021

That’s because the restaurant industry is notorious for high employee turnover. And for fast food restaurants, employee turnover runs as high as 130% to 150%. Not only is it more expensive to hire new staff than to retain existing employees, but high turnover can also impact day-to-day workplace performance. It’s Expensive.

Employee Relations 52

Employee Relations Hiring Seasonal Menu POS 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Most recently, Rinella was SVP of Development at SBE Hospitality, where he worked to indentify new store sites for numerous brands, oversaw construction and facilities for the entire company, and set aggressive budgets that resulted in overall costs reduced by 20%. “The future of Ike’s is invigorating. . Brands restaurant, KFC.

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Franchise Franchising Food Fast Casual 188

Modern Restaurant Management

DECEMBER 27, 2019

Sebastien has a tremendous track record for assisting some of the most revered hospitality businesses' experience remarkable growth, and I could not be more thrilled to have him by my side as we begin an exciting new era of Daniel Boulud restaurants." I am honored to now be working with him so closely. " PFG Wins FTC Approval.

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Mobile Ordering Customer Service Point of Sale Customer Experience 123

Modern Restaurant Management

MARCH 16, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs. percent from unusually high numbers a year ago related to U.S. COVID-19 Foot Traffic at QSRs.

Mobile Ordering 122

Mobile Ordering Online Ordering Point of Sale POS 122

Black Box Intelligence

MARCH 10, 2020

Despite many companies beginning to bring back employees from furlough, of those people employed by chain restaurants back in January, only 45% of them remain actively employed today on average. Restaurant companies held on to most of their managers. Companies are focusing on ways to guarantee the safety of their employees and guests.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

Modern Restaurant Management

JULY 27, 2020

Interest for alcohol-related experiences has increased since June 1, relative to other food activities, with a rise in consumer interest for wineries (up 51 percent), cideries (up 39 percent), breweries (up 24 percent) and distilleries (up 19 percent). Meanwhile, grocery related businesses are on the decline as people spend less time at home.

Franchise 177

Franchise Franchising Mobile Ordering Kitchen Safety 177

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. and will continue to be managed by Russell Bendel, president and c.e.o., ” Grimstad is currently the chief manager of C. Brands, Inc. has agreed to acquire The Habit Restaurants, Inc.,

Fast Casual 112

Fast Casual Customer Service Online Ordering Casual 112

EATER

MARCH 22, 2024

Photo: Soho House The hospitality brand is growing its restaurant empire — and you’re allowed in Earlier this month, Soho House’s newest members-only club opened in Portland, Oregon. Somehow, the "wrong crowd" managed to infiltrate New York’s Soho House — a crowd of corporate suits. The rooftop pool at Soho House New York.

Back of House 101

Back of House Social Media 2017 Hotels 101

EATER

MARCH 22, 2024

Photo: Soho House The hospitality brand is growing its restaurant empire — and you’re allowed in Earlier this month, Soho House’s newest members-only club opened in Portland, Oregon. Somehow, the "wrong crowd" managed to infiltrate New York’s Soho House — a crowd of corporate suits. The rooftop pool at Soho House New York.

Back of House 94

Back of House Social Media 2017 Hotels 94

EATER

JULY 14, 2020

For almost nine years, Colon had served countless Bloomin’ Onions and trained new hires despite what he describes as verbal insults and a daily fear that he’d be fired without cause by his superiors. The National Labor Relations Board delayed all elections a week before the HMSHost vote due to the pandemic. So employees are angry.

Employee Relations 105

Employee Relations Food Safety Restaurant Law Cash Management 105

Black Box Intelligence

NOVEMBER 1, 2021

Not only is turnover rising for all employees, the percentage of new hires that leave the company within the first 90 days of employment is also increasing. Check out the full “The Post Pandemic Restaurant Employee” whitepaper here. . Span of Control for Multi-Unit Managers Increased in Full-Service Restaurants . restaurants.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Modern Restaurant Management

FEBRUARY 19, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. It’s the ideal franchise – high volume, low start up, few moving parts, easy for a franchisee to operate multi-units, and easy for store-level employees to get it right every day.

Franchise 122

Franchise Franchising Fast Casual Point of Sale 122

Modern Restaurant Management

MAY 5, 2020

The new Yelp for Business will feature COVID-19 related content and prompts intended to help business owners communicate effectively with consumers and tips to weather the storm. Business owners will see this brand new experience when they log into their account this morning.

Guest Recovery 122

Guest Recovery Food Safety Loyalty Program Point of Sale 122