The Rail

NOVEMBER 22, 2024

Invest in Staff Training The cornerstone of excellent customer service is a well-trained team. It’s easy to fall into the trap of viewing staff training as a tick-box exercise, or something that’s only important to new starters.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

FEBRUARY 8, 2023

There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Automated solutions like call-in waiting, online bookings, etc., They can allocate lesser staff during off-peak hours.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

7 Shifts

OCTOBER 28, 2024

Regular training and spot-checks also help maintain consistency, leading to better control over pour costs and higher profitability for your bar. Train your staff to follow these portion control standards and regularly monitor their performance. Use pour spouts or jiggers to measure each drink accurately.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Modern Restaurant Management

DECEMBER 1, 2021

Henry is ready to order some dinner. He visits your restaurant’s app and orders his favorite dish on the menu. He receives an estimated wait time for his order of 45 minutes. As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

MARCH 31, 2021

Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. On the other hand, our society has also become very comfortable with ordering online and receiving contactless home or curbside delivery.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

EATER

OCTOBER 15, 2024

And while it takes training and time to adjust to induction cooktops, Young said that in his experience, “it typically takes people about two days to fall in love with it, and then they don’t want to give it up.” Lyall at Lafayette Public House has also taken steps, training the staff to fully load the dishwasher before running it. “In

Compost 286

Compost Food Equipment Waste 286

7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Online presence A restaurant customer experience begins before diners step through the doors of your establishment. “That saves me a lot of time.”

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Ensuring your online profile is as trustworthy as it is discoverable is crucial.”

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

AUGUST 21, 2024

Watch the video version of these 5 restaurant communication tips In order to build an effective work culture and a productive team, restaurant leaders need to communicate successfully and at scale with their teams at all times. A new cook’s knowledge of your restaurant’s recipes is reinforced when he references the recipe book.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. When was the last time you placed an order in a restaurant app for curbside pick-up? In what ways are restaurants investing in integrated technology right now?

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

JANUARY 11, 2024

A customer will complain, the expo line will get backed up, a server may fall and drop an order. Pay attention to what customers are ordering, what food is getting sent back and slowly cut down on the items you are serving. You must take care of orders, inventory, managing the crew and dealing with any sort of issue that arises daily.

Management 417

Management Management Back of House Customer Service 417

7 Shifts

FEBRUARY 15, 2022

You post that content online on all those different social platforms. In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. Texting is a valid format for team training.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. They both went through a management training program. Seated acquired digital event booking platform VenueBook. Peter’s two sons, Pete, Jr. Seated Acquires VenueBook.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Embrace the Suck

JANUARY 20, 2021

Online ordering was another savior to restaurants that fought to keep the sales coming in without personal contact—it’s only going to increase in demand. If you don’t have online ordering, you should look into it. There’s a classic self-improvement book out there called The Richest Man in Babylon.

Social Media 417

Social Media 2001 Online Ordering Take-out 417

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Supplier Sourcing.

Management 370

Management Management Document Hiring 370

Open for Business

OCTOBER 15, 2024

That’s why having a solid restaurant management training program is so important for owners and operators looking to build a successful team. A well-structured management training program equips new leaders with essential skills while promoting ongoing development. This will help you avoid purchasing more than you need.

Training 60

Training Management Management Loyalty Program 60

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. When customers book online, you can better manage guest' flow by reducing the empty tables between diners.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Modern Restaurant Management

MARCH 6, 2024

This technology can manage orders, answer queries, and provide personalized recommendations, all while reducing wait times and human error. Training staff to work alongside AI and updating operational processes are also significant considerations. Further, once you’ve made a commitment to AI, you can’t just stop.

Customer Experience 472

Customer Experience Entertainment Customer Service Transportation 472

7 Shifts

APRIL 23, 2021

Staff are now tasked with policing masking, moving heavy furniture to configure outdoor dining, and packaging to-go orders. Do you need a host to seat guests or someone to hello pack up delivery orders? Online job postings are often overlooked in the hospitality industry. Do you need someone to make deliveries part-time?

Hiring 370

Hiring Front of House Back of House Food Safety 370

7 Shifts

FEBRUARY 7, 2024

Table of Contents Restaurant employee scheduling software Online and mobile ordering systems Point of sale (POS) terminals Restaurant task management Restaurant inventory management software Restaurant audience management Contactless payment options Social media management & metrics Kitchen display systems 1. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

MAY 11, 2020

If you have a goal reopen date in mind, work back from that to develop when each task needs to be complete in order to hit that goal. Book a demo to learn more. Hold a training session before re-opening with staff to walk them through the latest food handling safety procedures. Sanitization and cleaning ??

BOH 368

BOH Food Safety FOH Equipment 368

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). This applies to in-person asking as well as online forms. Your staff, too, needs to feel engaged and empowered to do their job quell in order to succeed.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. When it comes to preparing your staff for your reopening, ensure you’ve updated their training for the latest health and safety procedures and precautions your restaurant will be observing.

Events 351

Events Social Media Kitchen Safety Seating 351

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? An easy way to collect customer emails is through your online ordering system. Get training dialed in right away so youre not having to make big changes on the fly day of. Has your restaurant hit a plateau?

Events 195

Events Seasonal Menu Social Media Customer Experience 195

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. Managers have to deal with all of the above, on top of restaurant accounting software, online review management, and others. You can approach thinking about this skill in two different ways: General Experience : This pertains to less formal business training.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

ChowNow

FEBRUARY 24, 2021

Yet while many restaurant operators have perfected uniform recipes, strict staff training standards, reliable ingredient sourcing processes, and strong branding across locations, they often fail to consider another essential: online ordering. Consistent, streamlined online ordering is critical for multi-unit restaurants.

Online Ordering 195

Online Ordering Mobile Ordering Customer Experience Customer Service 195

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

EATER

DECEMBER 16, 2021

With her newest book One Fair Wage: Ending Subminimum Pay in America , published in the fall of 2021, Jayaraman furthers the movement. After Vianne filled out the applications for Postmates and DoorDash and underwent a brief training session, “I just got in my car and I started delivering food.” It was a big order.

Back of House 363

Back of House Delivery Employee Relations Mobile Ordering 363

Future Food

MAY 29, 2025

It also offers robust support for online ordering, table management, and real-time reporting. Operandio addresses this head-on, providing a centralised platform for operational execution, training, food safety and compliance. The Technology Operandios platform is designed to digitise every aspect of frontline operations.

Hospitality 78

Hospitality Technology Food Safety Audits 78

Touch Bistro

JULY 21, 2021

The restaurant has become so popular, in fact, that they were having trouble managing the high volume of phone calls they were receiving for takeout and delivery orders. Esmeralda’s was also using third-party online ordering and delivery apps to try to keep up with demand, but that led to a lack of control over the diner experience.

Online Ordering 89

Online Ordering Ordering Point of Sale Customer Experience 89

Modern Restaurant Management

MAY 12, 2020

The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. SevenRooms launched Contactless Order & Pay, streamlining the in-restaurant ordering and payments experience for guests.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Franchise 275

Franchise Franchising Loyalty Program Book 275

7 Shifts

OCTOBER 2, 2019

Keep regular meetings and team-building activities on the books to foster a sense of team collaboration. Takeaway: Book time out of your day to go over the restaurant management resources available to you and familiarize yourself with the processes you need to know. Everyone is shouting orders and requests. It looks like chaos.

Management 285

Management Management Communication Back of House 285