Hot Schedules

AUGUST 10, 2021

Protecting Your Customers: How to Scale Your Food Safety Culture Across Multiple Locations. While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff.

Food Safety 78

Food Safety Certification Food Employee Relations 78

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Food allergies.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. What Is Hospitality Marketing? Why Is Hospitality Marketing Important?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Culinary Cues

DECEMBER 26, 2020

It is difficult to argue with safety precautions designed to keep people well and thwart the spread of the virus. At the same time it is worth noting that restaurants cannot survive at 50% capacity or worse, lockdowns that prevent any inside dining, take out or delivery only, or an environment that limits the “experience of dining out”.

Fine Dining 475

Fine Dining 2008 Kitchen Safety Customer Experience 475

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Setting the Table: The Transforming Power of Hospitality in Business. ?? Topics: Hospitality; hiring and training staff; building workplace culture. ?? To achieve Enlightened Hospitality you need to hire “51 percenters with 5 core emotional skills.”

Book 370

Book Management Management Restaurant Law 370

Culinary Cues

MAY 18, 2020

As we continue to fight this pandemic that we still know so little about, and try to gradually open up the economy with a keen eye on public safety – it will be restaurants and other hospitality businesses that suffer the longest. Make sure that you seek out opportunities that involve food.

White Paper 519

White Paper Certification Food Safety Food Supply 519

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Future Food

NOVEMBER 16, 2020

Hospitality Mindset - A sales & service maximiser approach (Part 2). In part one of this article, I spoke about the customer’s timeless desire and appreciation of quality food and service and how this is the platform from which to drive food and hospitality sales. Future Food. Francis Loughran – MD.

Hospitality 78

Hospitality Point of Sale Café Customer Service 78

Culinary Cues

FEBRUARY 22, 2021

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. There may be more reasons, but these are the most common.

2022 375

2022 Food Truck Merchandise Point of Sale 375

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Provide valuable input on pricing, menu adjustments, and marketing initiatives to enhance the overall dining experience. Proven experience in a management or supervisory role.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

Culinary Cues

SEPTEMBER 30, 2021

So, here is what we know and what we must learn to work with: [] COVID PROTOCOLS WILL LIKELY BE WITH US FOR SOME TIME: You’re tired of it, your employees are tired of it, and your customers are tired of, but it is the second-best tool in your toy chest (next to the vaccine) to help keep this pandemic under control and keep everyone safe.

Food Supply 416

Food Supply Employee Relations Kitchen Safety Social Media 416

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families. let’s be clear from the beginning, the new normal, is not normal as we know it.

Food 144

Food Café Customer Service Communication 144

7 Shifts

OCTOBER 9, 2020

According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Online ordering - Ditto.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Future Food

MAY 25, 2021

Investing in Hospitality Training and Staff Well-being at Work As the world opens-up again after months of continuous lockdown – pubs, cafes, restaurants and even nightclubs welcome back patrons. This article is one in a series of industry-focused blogs called the ‘Hospitality Mindset’.

Customer Service 148

Customer Service Small Business Food Safety Training 148

Ken Burgin

MARCH 14, 2020

Hospitality training has usually been done in person – we hospo people like to ‘stand up and do it’. Here’s a bunch of tools, resources and ideas to use and experiment with… Understand the world of online training and teaching… Staying Connected and Productive with Virtual Events – some great resources from LinkedIn.

Hospitality 92

Hospitality Webinar Training Workshop 92

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. Whilst some food and hospitality businesses chose to pivot their businesses early, out of necessity, others have elected to respond to changes in consumer preferences and are quickly reshaping the food and hospitality landscape in front of our eyes.

2022 148

2022 Food Supply Entertainment Hospitality 148

Cheetah

MAY 11, 2021

To comply with the requirements, make sure you abide by the Social Distancing Protocol and Health and Safety Plan checklists and post the appropriate signage ( required posters ). Local food producers and manufacturing facilities have been operating at reduced capacities and battling employee coronavirus outbreaks.

Back of House 148

Back of House Front of House Food Supply Coaching 148

Future Food

OCTOBER 19, 2022

The topic of this blog is one that many will be glad to have personally overcome. We hardly had to break stride for the first few years of his life, as we continued with our pre-child lifestyle which revolved around exploring local food and hospitality options and eating out whenever possible. Bam Bam Italian.

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78

Open for Business

NOVEMBER 21, 2022

Others need an all-in-one platform that helps with every area of the hospitality business. Employees can earn gift cards or you can customize the rewards. If you’re trying to stay on top of industry news, the latest in technology , or food trends, you likely have a slew of websites and blogs you read on the regular.

Food Safety 78

Food Safety Email Marketing Mobile Ordering Website Management 78

The Restaurant Group

JANUARY 26, 2023

When done right, it can reduce staff turnover and improve your overall customer experience. Commercial Kitchen Components A commercial kitchen design needs five components: Service area Cooking station Food preparation area Washing or cleaning station Storage area These sub-areas ensure smooth and successful kitchen operations.

Design 78

Design Kitchen Safety Food Safety Front of House 78

Restaurant365

JANUARY 27, 2022

Restaurant operators have chosen to go digital to ensure customers’ health and safety as these touchless menus can help mitigate virus spread. In Hospitality Technology’s 2021 Customer Engagement Technology Study , it was found that 37% of diners prefer to dine at restaurants that do not have a paper/physical menu.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

Modern Restaurant Management

APRIL 2, 2020

They include PepsiCo, Uber Eats, Constellation Brands, Moët Hennessy USA, Robin Hood Foundation, Ecolab, Cargill, Boston Beer Company, Shift4 Payments, P&G Professional, Ventura Foods, United HealthCare, The Elliot Group, Davis Wright Tremaine LLP, and the Light Foundation. makes it easy for guests to support local restaurants.

Healthcare 203

Healthcare Employee Relations Online Ordering Customer Service 203

Future Food

AUGUST 11, 2020

Food & Beverage Strategy - Future Focused Part 2 Building great places and creating exceptional experiences for your 'Non-Online' purchases. In part one, I wrote about how flexibility must be the foundation from which to develop future-focused food and beverage strategies (F&B Strategy). www.jll.com.au/en/trends-and-insights/workplace/workplace-canteens-take-a-leaf-from-healthy-food-outlets

Beverage 78

Beverage Food Hospitality Point of Sale 78

The Restaurant Group

FEBRUARY 21, 2022

You’d think it’s all about how good their menu and food is [1]. When the workspace is designed for better flow optimization, the staff will require fewer steps to finish a task and can serve customers faster, resulting in higher efficiency [2] and rapid order fulfillment. Increased Staff Safety. Commercial Kitchen Layout.

Design 78

Design Bar Kitchen Safety Food Safety 78

Modern Restaurant Management

MAY 12, 2020

Co-founders Helen Patrikis and Steven Hall, two hospitality PR professionals, formed Dining Bonds, LLC with the goal of establishing it as a one-stop resource to raise revenue for the hospitality community. We can continue to show our support for the hospitality industry and the great, hardworking people it employs.

Mobile Ordering 145

Mobile Ordering Online Ordering Food Order Recycling 145

ChowNow

SEPTEMBER 30, 2020

When brainstorming restaurant marketing ideas, many restaurateurs seek out strategies that will help bring in new customers. While customer acquisition is critical to running a business, many owners overlook how important their existing customer base is to their bottom line. Keep customers engaged with email.

Loyalty Program 158

Loyalty Program Marketing Email Marketing Social Media 158

Hot Schedules

APRIL 21, 2020

Rivera went on, “We also looked at what could be the most affordable for our customers. With a ghost kitchen you have less overhead so you may be able to offer your menu items at a lower price point for your customers.”. Make sure you’re able to offer a safe environment for staff, and they are able to safely interact with customers.

Kitchen Safety 125

Kitchen Safety Customer Service Food Safety Point of Sale 125

Restaurant365

JANUARY 7, 2022

Sidewalks, parking lots, and even rooftops have become second dining rooms, each requiring special touches to intrigue customers and keep them coming back. From portable space heaters, heating fans, overhead heaters to firepits and elaborate fireplaces, there are plenty of ways to create a warm and cozy outdoor experience.

Outdoor 148

Outdoor Seasonal Menu Point of Sale Dine-in 148

Hot Schedules

DECEMBER 19, 2019

T he software and systems that serve today’s hospitality industry are constantly gathering data. They amass a huge amount of information about how customers behave. They amass a huge amount of information about how customers behave. Learn more about Data & Analytics for Hospitality. Health and safety.

White Paper 78

White Paper Allergens Download Kitchen Safety 78

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. Among grocery experiences, H-E-B and Whole Foods made it into the top rankings.

2019 137

2019 Mobile Ordering Online Ordering Customer Experience 137

The Restaurant Group

DECEMBER 3, 2020

The pandemic has upended the hospitality industry. Let’s take a look back at some of the key restaurant industry takeaways for 2020: Rise in Demand for Comfort Foods and Simple Menu Items. Let’s face it – all the stress and uncertainty this year has made us crave simple, comforting foods. Creativity in Offerings.

2020 78

2020 Online Ordering Fine Dining Food Safety 78

The Restaurant Group

JULY 23, 2021

Proper layout and design can effect everything from staff workflow to ordering patterns to customer satisfaction. Here are some variables to consider and some tips on planning a floor plan that encourages a positive experience for both your staff and your customers. The final key component to a great restaurant design is safety.

Design 78

Design Kitchen Safety Food Safety Customer Service 78

The Restaurant Group

FEBRUARY 10, 2023

A well-designed restaurant plays an important role in customer satisfaction and retention , which in turn affects a restaurant’s success. For example, if you place your dining tables near large lights, your customers may have to deal with harsh and unpleasant glare. Contact us for a free quote or explore our services to know more.

Design 78

Design Kitchen Safety Customer Service Outdoor 78

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across

2021 188

2021 Guest Recovery Online Ordering Point of Sale 188

The Restaurant Group

JULY 7, 2020

All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? Overwhelming? Transparency.

Guest Recovery 78

Guest Recovery Food Safety Fine Dining Management 78