Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. These lead to poor employee experience and often frustration among staff. How do you make sure new employees are up to speed with the latest safety procedures?

Management 192

Management Management Food Safety Communication 192

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

Mobile Ordering 224

Mobile Ordering Online Ordering Consumer Goods Customer Experience 224

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Culinary Cues

APRIL 30, 2020

Whichever side of the question you find yourself on – there is no denying that the constraints will be significant, customers will be very leery about entering a restaurant, and initial sales will never be enough to keep a restaurant solvent. This is absolutely essential if you want your customers to return.

Point of Sale 312

Point of Sale Customer Service Customer Experience Cash Management 312

Modern Restaurant Management

SEPTEMBER 27, 2021

Six major themes are expected to drive restaurant operator profitability and beverage attachment post-COVID, according to the Coca-Cola 2021 Fountain Foodservice Beverage Strategy Survey. trust in fountain beverages. Another top determining factor for FSR (tied with ease/convenience) is experience. off-premise growth.

Food Safety 178

Food Safety Beverage Consumer Goods Guest Recovery 178

Clover - Restaurants

APRIL 9, 2024

Reliable, quality food suppliers for restaurants are one of the few key components that a dining establishment must have to remain operational. They keep the kitchen stocked, help ensure quality products, and provide valuable support that allows you to focus on what you do best: creating a great dining experience for your customers.

Food Supply 98

Food Supply Online Ordering Food Truck Food Order 98

Modern Restaurant Management

AUGUST 17, 2020

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. Can't touch this.

2020 191

2020 Loyalty Program Mobile Ordering Fast Casual 191

Restaurant365

JANUARY 13, 2022

As we end 2021 and consider the vast increase in takeout, comfort food, and overconsumption of alcohol that took place during the throws of the pandemic, many of us are resolved to doing better in 2022. Do some research to decide what is best for you based on the kind of food and beverages that you serve. trillion by 2026.

2022 147

2022 Compost Recycling White Paper 147

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. So, how can restaurants address these air quality issues and get more customers through their doors each night? What Makes Customers Happy?

Fine Dining 175

Fine Dining Kitchen Safety Customer Service Employee Relations 175

Restaurant Business

MAY 31, 2023

Additionally, an increased focus on cleanliness and food safety has been top of mind for both operators and consumers alike. Consistency When processes are automated by computer or robot, especially food prep processes, consistency becomes an easier goal to attain. Chicken’s BSK (bb.q. Smart Kitchen) model in Englewood, N.J.,

Franchise 105

Franchise Franchising Kitchen Safety Customer Experience 105

Sling

MAY 13, 2023

Whether you’re looking to hire employees for a fine dining establishment, a food truck, or a fast food business, you’ll need any number of restaurant positions to make up the foundation of your team. A fine dining establishment may need all 24 positions on this list, while a food truck may only need three or four.

Front of House 78

Front of House Back of House Kitchen Safety Food Truck 78

Modern Restaurant Management

JULY 27, 2022

. “It is an extremely challenging time for the restaurant industry as restaurateurs grapple with the difficulty of operating within an uncertain post-pandemic sales environment while simultaneously combating historic levels of food inflation, labor shortages and ongoing supply-chain issues. “As a chef and as a customer.

2022 177

2022 Fast Casual Customer Service Food Safety 177

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Provide valuable input on pricing, menu adjustments, and marketing initiatives to enhance the overall dining experience. Proven experience in a management or supervisory role.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Health and Safety Compliance: Develop interactive health, safety, and cleanliness standards modules.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

JANUARY 25, 2022

Today, my customers’ orders are short by as much as 10%. One client believed that painting the outside of his restaurant a vibrant new color would draw customers’ eyes and bring more people in. via photos flashed on a large indoor monitor would excite customers into spending more. Recommendation : DON’T DO IT!

2022 186

2022 Webinar Food Safety Food Order 186

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 194

Social Media Food Safety Cash Management Kitchen Safety 194

Future Food

MAY 25, 2021

As I travel the country again working in various cities and visiting a wide range of food service venues, it is more obvious than ever before, that there is a shortage of adequately trained food and beverage service professionals. Here are some of the tangible benefits of training food and beverage staff?

Customer Service 148

Customer Service Small Business Food Safety Training 148

Perfect Daily Grind

JUNE 22, 2022

In the years since, these machines have developed to include more customisable options, such as a wider range of coffee beverages, a variety of milk options, and additional flavourings. Rudimentary self-serve food and beverage machines have been around for decades, but coffee vending machines are newer in comparison.

Serving 135

Serving Marketing Customer Service Beverage 135

360Training

DECEMBER 11, 2019

The host or hostess is the first person customers see when they enter the establishment, so restaurant managers and customers expect them to be upbeat and smiling. Not only are hosts tasked with taking customers to their seats and fulfilling to-go orders, but they’re frequently charged with general upkeep of the restaurant.

Kitchen Safety 128

Kitchen Safety Certification Food Safety Front of House 128

Perfect Daily Grind

MAY 17, 2022

“We use screens in the kitchens to improve the accuracy and speed of orders, especially when customers also order coffees, so that everything can be served at the same time.”. Considering the boom in online ordering, co-ordinating the preparation of coffee and food has never been so important. Guests continue to use less cash.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. .

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers.

Café 137

Café Consumer Goods Customer Experience Sustainability 137

Goliath Consulting

JUNE 30, 2020

But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems. With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

Modern Restaurant Management

FEBRUARY 16, 2022

While there’s no crystal clear direction for the industry in 2022, there are restaurant design trends that could help shape the food and beverage scene for the better. How quickly can third-party delivery groups get in and out of the food and beverage space? Takeout is Taking Over.

Design 220

Design Fine Dining Online Ordering Dine-in 220

Perfect Daily Grind

AUGUST 2, 2022

The same research also shows that despite some growth over the past two years, employment rates in the US food and beverage sector are around 8% below the pre-pandemic level. However, Tibor tells me that in his experience, the pandemic also had some unforeseen positive effects.

Café 188

Café Hospitality Training Customer Service 188

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 122

Technology Operations Loyalty Program Point of Sale 122

Restaurant365

MARCH 13, 2020

One such event, Natural Products Expo West, a natural and organic foods conference that usually draws about 85,000 people, was set to take place at the Anaheim Convention Center Tuesday, March 3, and run through Saturday, March 7. As a restaurant owner or operator, you are already addressing food safety protocols and best practices.

Mobile Ordering 167

Mobile Ordering Online Ordering Food Order Events 167

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

MAY 18, 2021

” At PepsiCo, our Foodservice team works with customers across the industry including franchise and locally-owned restaurants, so we’ve seen first-hand the challenges and opportunities around delivery. This is true in meeting the current demand for delivery, as well as helping to mold what the future of delivery looks like.

Delivery 131

Delivery Kitchen Safety Social Media Online Ordering 131

Future Food

OCTOBER 19, 2022

It has tested the strongest of families at the best of times, and is pertinent to my family right now, yet had previously acquired very little of my attention: Conquering the challenges of ‘Family Dining’ It’s amazing how your perceptions shift and expectations towards food and hospitality are moderated once you have children.

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. “Consumers are showing an increased appetite for skipping big meal prep to order in or experiment with meal kits.” ” The gift of food.

2020 165

2020 Point of Sale Consumer Goods Seasonal Menu 165

Modern Restaurant Management

JANUARY 12, 2022

A new survey shows that Americans love new tech-driven options for ordering and retrieving food, but the flipside is that it is making them more impatient. ” The results are part of an Oracle Food and Beverage survey conducted by Untold Insights in September 2021. In Love with Tech, but Impatient.

2022 208

2022 Mobile Ordering Guest Recovery Point of Sale 208

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. Whilst some food and hospitality businesses chose to pivot their businesses early, out of necessity, others have elected to respond to changes in consumer preferences and are quickly reshaping the food and hospitality landscape in front of our eyes.

2022 148

2022 Food Supply Entertainment Hospitality 148

Crunchtime

FEBRUARY 7, 2024

From how to set up the store before opening to how certain foods should be prepared to certain areas should be sanitized, having a standard way of doing things makes work more efficient and gives you confidence that employees will do work the right way even when you’re not there. How do you enforce standard operating procedures?

Operations 78

Operations Audits Cash Management Food Safety 78