Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars.

Reservations

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. These designs prove that modest size doesn't mean sacrificing functionality or the customer experience.

Fast Casual

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program

Restaurant Clicks

JULY 22, 2025

Customers often mention the ribs, wings, and sides like smoked cabbage and baked beans as standouts. Customers appreciate the steady quality, fair pricing, and relaxed atmosphere. Customers often mention the pulled pork sandwich and rib plates as standouts, along with sides like baked beans, fried okra, and coleslaw that feel homemade.

Back of House

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Hiring the right people can make or break your business.

Leadership

Restaurant Clicks

JULY 18, 2025

These are the places people keep coming back to, not just for the food but also for the experience and the way they treat their customers. Many reviews highlight the friendly service and how the staff makes visitors feel welcome, with some noting that the owner is often seen checking in with customers.

Back of House

Restaurant Clicks

JULY 21, 2025

The setup is casual, with indoor seating and a bar that serves local craft beer. Every day at noon, customers are invited to stand for the National Anthem, which is a tradition that reflects the brand’s mission of honoring service. They also make their sauces and desserts in-house.

Back of House

Restaurant Clicks

AUGUST 1, 2025

The setup is laid-back, with counter service and a choice of indoor or patio seating. Customers like how the menu blends classic comfort food with local favorites. KK’s offers a laid-back experience and a meal that keeps people coming back. #27 The food is packed with seasoning, and the portions are generous for the price.

Back of House

Modern Restaurant Management

NOVEMBER 19, 2024

I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed. Just the “cover count.”

Customer Experience

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. If you have a bustling restaurant, having faster table turnover is one of the best ways to increase both revenue and customer satisfaction.

Seating

Restaurant Clicks

JULY 30, 2025

This list was created after looking at customer reviews, online rankings, and local recommendations. This spot doesn’t have a large dining space, but many customers return for takeout or to grab a seat outside. It also runs as a butcher shop and market, giving customers the option to take home the same meats they enjoy on-site.

Outdoor

ChowNow

APRIL 11, 2025

Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal. Bonus points if the interface is also customer-friendly, especially if you plan to use tablets for self-ordering or digital menus. For staff, it means faster table turns and fewer logjams around the POS.

Front of House

Restaurant Clicks

JULY 28, 2025

Located on Walton Avenue, it serves Texas-style barbecue made with USDA Prime meat, smoked low and slow in custom-built smokers. Customers have called the brisket sandwich combo “exceptional” and described the burger as the best they’ve ever had. Customers appreciate the simple, clean setup, friendly service, and fair pricing.

Fast Casual

EATER

APRIL 21, 2025

For this reason and more, traditional Iranian cuisine has carried on as one historically defined by an at-home experience rather than a restaurant affair. Founded in 2021 via grassroots pop-ups, the now brick-and-mortar restaurant daily welcomes both Iranians and non-Iranian customers in its hip Silver Lake home.

Back of House

Restaurant Clicks

JULY 23, 2025

Whether you’re from the area or just passing through, good barbecue is always part of the experience. Customers often talk about the friendly service, clean setup, and how consistent the food is each time they visit. Customers often mention how consistent the food is, with meats that are well-seasoned and cooked just right.

Back of House

Restaurant Clicks

JULY 19, 2025

While the focus is on barbecue, the menu also includes items like fried shrimp and rib-eye steak, giving customers more to choose from. The portions are generous, and the outdoor picnic table seating adds to its relaxed, down-home feel. Everything is made fresh, including the sides, which adds to the overall quality of the experience.

Back of House

ChowNow

MAY 30, 2025

When business slows down, its easy to blame the season, the weather, or people not going out like they used to, but sometimes all customers need is a good reminder or the right reason to show up again. Encouraging repeat visits from loyal customers? Or bring in a wave of new customers who havent tried your place yet?

Ordering

Future Food

NOVEMBER 27, 2024

Those who already treat themselves to high end dining experiences spend more. Food & Hospitality Trends Future Food have curated a list of food trends that we have seen through our work and experience in Australia and around the world. Tough times call for more comfort food. What about the bulk of the market in the middle?

Hospitality

Restaurant Clicks

JULY 18, 2025

The setting is casual and pet-friendly, with outdoor seating that makes it easy for people to bring their dogs. 27 – Gary Lee’s Bar-B-Q Source: Gary Lee’s Bar-B-Q Gary Lee’s Bar-B-Q in Brunswick is known for its old-school, Southern-style barbecue that focuses on slow-smoked meats and steady flavor. . #27

Seasonal Menu

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual

Restaurant Clicks

JULY 24, 2025

Every region adds its own touch, and each place has built its name through word of mouth, steady quality, and loyal customers. The place has a laid-back feel with indoor seating and a drive-through that makes it easy for busy days. Customers often mention the generous servings, friendly service, and rich smoky flavor.

Fast Casual

Lavu

AUGUST 8, 2025

In today’s competitive coffee culture, attracting the right customers can make or break your café’s success. One such trick is to combine a suitable seating plan with ambiance and a nice menu. Few customers bring their laptops. If this is your dream café to run, start with having plenty of seating.

Café

Harbor Touch

MARCH 18, 2025

The next youre racing to keep inventory stocked while customers wait for tables. Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. That keeps customers coming back for more. Customer Experience 5.

Management

Restaurant Clicks

JULY 29, 2025

The casual setting includes a full bar and is family-friendly, offering a welcoming tone. Meals are served in a casual indoor setting with additional outdoor seating available. Portions are generous, and the setting includes indoor seating and a large patio with a laid-back vibe. The menu also includes creative items like St.

Back of House

Lavu

JUNE 6, 2025

With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customer experience. Increasing restaurant profits allows you to invest in upgrades, like better equipment or a nicer place for customers to eat.

Loyalty Program

Perfect Daily Grind

JULY 14, 2025

The country drinks around 14 billion espressos every year , reaffirming the long-standing tradition of drinking fast, cheap coffee quickly, often while standing at the bar in a traditional coffeehouse. It’s often necessary to educate customers about what a quality cup of coffee means and why it needs to cost more than €1,” Zach says.

Café

Restaurant Clicks

APRIL 30, 2025

If you’re planning a road trip or just want to try something different, this list can help guide you to a BBQ experience that feels honest and true to the region. #30 30 Martin’s Bar-B-Que Joint Source: Instagram Martin’s Bar-B-Que Joint has earned a solid following in South Carolina for its focus on traditional, low-and-slow cooking.

Sourcing

Future Food

MARCH 5, 2025

Well before the architect or interior designer is engaged, the strategy for the project should be robustly structured with key strategy drivers that shape the food and hospitality experience for the target market. Competitive Market : understand where you sit within the competitive landscape and take advantage of gaps!

Fast Casual

Squirrel Systems

MAY 1, 2025

Optimizing the Bar Program with Digital Tools Beverages, especially alcoholic ones, offer some of the highest profit margins in the restaurant industry. Offering virtual or hybrid event options with interactive dining experiences. VIP experiences like virtual chefs table dinners or online mixology classes.

Loyalty Program

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings."

Loyalty Program

SpotOn

JUNE 27, 2025

Over the last several years, QR order and pay has gone from being a fringe technology to a widely used solution for restaurants, bars, breweries, and wineries. Misconception 2: QR won't work well for up-scale full-service concepts because it will create a lousy guest experience. At all tables or just outdoor seating?

Mobile Ordering

Restaurant Clicks

MAY 6, 2025

These aren’t picked at random—they’ve earned respect through steady quality, loyal customers, and a deep connection to their communities. Whether you’re a local resident or a traveler passing through, Scott’s Kitchen provides a satisfying and authentic barbecue experience that reflects the rich culinary traditions of the region. #29

Seasonal Menu

Future Food

MARCH 6, 2025

Well before the architect or interior designer is engaged, the strategy for the project should be robustly structured with key strategy drivers that shape the food and hospitality experience for the target market. Those who already treat themselves to high end dining experiences spend more. Tough times call for more comfort food.

Fast Casual

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering

Lavu

JUNE 6, 2025

The right system does more than process payments—it streamlines operations, manages inventory, tracks sales, and enhances the customer experience. The biggest reasons to have a POS are to streamline your restaurant operations, improve guest experience, and keep more profits in your account.

POS

Lavu

JULY 25, 2025

The craft beer industry is evolving fast, and breweries are under pressure to serve more customers, manage inventory in real time, and keep operations lean. In this post, we explore why breweries are making the switch and how the right POS system can support growth, streamline service, and improve the overall guest experience.

Brewery

QSR Automations

JANUARY 31, 2025

Every second counts, every ingredient matters, and every team member plays a vital role in creating a great dining experience. Real-time communication of large party seating prevents kitchen overwhelm. Streamlined Communication: Servers and kitchen staff are always in sync with tools like order status updates and seating data.

Waste