Modern Restaurant Management

APRIL 28, 2022

Today, virtual brands are disrupting the foodservice industry, with celebrities, YouTube stars and influencers helping them go mainstream. These spaces are only used to prepare food for off-premises consumption; there is no dining room, curbside pickup or drive thru, which means operators can get by on skeleton back-of-house (BOH) crews.

Dietary Restrictions 192

Dietary Restrictions Influencer Back of House BOH 192

7 Shifts

MARCH 30, 2022

After two years of only being able to order takeout and having to wear a mask when not at the table, restaurants are poised to bounce back in 2022. Don't underestimate the power of in-house advertising at your restaurant. Use these on-site restaurant advertising ideas to keep your customers coming. Table of Content.

Advertising 370

Advertising 2022 Social Media Email Marketing 370

Modern Restaurant Management

DECEMBER 22, 2021

Dozens of new restaurants are opening worldwide every day, so it is important that your establishment attracts customer’s attention. It takes a memorable aesthetic that will pull customers in and keep them returning. Eliminate televisions from the walls so your guests can have a better experience with their friends and family.

Design 209

Design 2022 Front of House Sports 209

Modern Restaurant Management

DECEMBER 14, 2023

Restaurants are confronted with providing the best experiences possible, all while maintaining optimal revenue and efficiency. Hygiene impacts both staff and guests and providing better hygiene has been proven to improve their experiences. Front of House The front of the house is the first part of your establishment that guests see.

Front of House 98

Front of House Back of House Customer Experience Sustainability 98

7 Shifts

DECEMBER 2, 2022

The team you put together and the experience you provide to your guests has to be top—notch. Of course, tasty food, a specific dining experience, and real estate locations all have a part to play. Of course, tasty food, a specific dining experience, and real estate locations all have a part to play. Table of Contents.

Social Media 391

Social Media Customer Experience Food Truck Back of House 391

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend One: Offering Ready-Made Solutions for Customers In today’s world, restaurant operators face guest attention deficit. At the beginning of the year, we like talking about trends.

2024 204

2024 Social Media Customer Experience Events 204

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2. What are your profit margins?

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 193

2024 Fast Casual Insurance Food Safety 193

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. Both approaches might cause your restaurant to fail in attracting new customers. If you pull a joker, the meal is on the house.

Marketing 225

Marketing SEO Front of House Website Management 225

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. Before you get any ideas of a cheesy radio spot, take a step back and look at the bigger picture. So, where do you start?

Marketing 420

Marketing 2020 SEO Loyalty Program 420

EATER

MAY 2, 2024

Building on decades of Korean Mexican cuisine in the city’s Pequeño Seúl, restaurants are crafting menus with global influences and attracting new customers The smells of Korean barbecue and Mexican street food mingle in the air of Zona Rosa, a central neighborhood of Mexico City.

SEO 97

SEO Fine Dining Café Influencer 97

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. But with the growth in off-premise dining comes extra pressure for businesses.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Perfect Daily Grind

FEBRUARY 27, 2023

A history of coffee & the Middle East Before we explore the burgeoning coffee market in the Middle East, it’s important to take a look back at the rich history of coffee in the region. Coffee houses quickly became important meeting spaces for local people, who would gather to discuss a number of social, political, and economic issues.

Social Media 182

Social Media Back of House Customer Experience 2023 182

Modern Restaurant Management

JUNE 23, 2020

As a new normal emerges, it will be more important than ever to elevate the dining experience with experiences that are personal and delightful. Each of these endpoints is part of the guest journey and are key in delivering a harmonized experience. And this will take some time. Build Data-First Architectures.

Back of House 226

Back of House Front of House Kitchen Safety Mobile Ordering 226

Modern Restaurant Management

DECEMBER 1, 2021

If you get your timing wrong there is the potential to lose customers, disrupt a positive dining experience, and fail to recoup your investment. Many restaurants experience a period of seasonal slowdown depending on their location. Don’t just rely on your previous experiences, either. Knowing the Right Time.

Front of House 199

Front of House Back of House Customer Experience Equipment 199

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake!

2024 174

2024 2023 Food Order 2013 174

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple. Table of Contents: What makes a great employee schedule?

Restaurant Law 420

Restaurant Law Employee Relations Tip Distribution Communication 420

Modern Restaurant Management

MARCH 23, 2020

If feasible, you can offer customers the option of placing bulk pickup and/ or delivery orders. Communicate that meals can be placed in the fridge/ freezer upon receipt and include reheating instructions to ensure that they experience your food the best way possible. Kids Eat Free. Bulk Is Best. Gift Cards. Rotating Pre-Fixed Menu.

Marketing 199

Marketing Back of House Employee Relations Social Media 199

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

Culinary Cues

APRIL 15, 2020

This dates back to the Renaissance, through this time of enlightenment, the growth of human intellect, during times of conflict and war, struggling through recession and depression, when the structure of society and its government seems to falter and of course, when times are great and life seems to glow with optimism.

Travel 367

Travel Small Business Point of Sale Back of House 367

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

EATER

SEPTEMBER 29, 2023

In the decades that have followed, places like Alloy (decorative cherry blossoms, pink walls), Model Milk (airy, multilevel dining areas), and Sukiyaki House (sushi counter displaying seafood flown in from Japan) — which offer experiences devoid of steak and ornate dark wood — have continued to change what diners expect of fine dining.

Back of House 114

Back of House Fine Dining 2011 Dine-in 114

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Embrace the Suck

APRIL 26, 2020

It’s not until they’re almost gone that they wake up and try to get things back under control. A hammer on the table doesn’t build a house on its own. In fact, the bars and restaurants that fail to capitalize on their data will find themselves in hot water. What the Hell is a KPI? Why Do You Need to Track Them?

Cash Management 435

Cash Management Point of Sale Inventory Bar 435

Open for Business

JANUARY 26, 2023

Before launching any new menu promotion idea, it’s a good idea to go back to basics and get clear a few basic points first. Who is the target customer base? Who is the target customer base? Your customer base likely has many categories of guests. Start a loyalty program Every restaurant prizes its loyal customers.

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Restaurant Engine

MARCH 13, 2024

Incorporating food service trends brings in returning customers to see what’s new. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

2024 52

2024 Food Compost Front of House 52

7 Shifts

MARCH 29, 2023

What is your brand doing to give back? I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” But first, Anthony tells us how the industry has changed during his career: “I think there's two components you kind of look at.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Restaurant complaints are unavoidable in the hospitality industry.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

7 Shifts

JANUARY 7, 2021

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. Before you get any ideas of a cheesy radio spot, take a step back and look at the bigger picture. So, where do you start?

Marketing 195

Marketing 2021 SEO Loyalty Program 195

MadMobile

APRIL 20, 2023

The beauty of social media is that with the right tools, it can act as free marketing, leading to more customers and more revenue. With this platform being so widely used, it offers immense exposure and invites potential customers to take a peek into what your restaurant is cooking up. Nearly 89% of U.S. A study examining 700 U.S.

Social Media 98

Social Media Online Ordering Customer Experience Back of House 98

SpotOn

MARCH 12, 2024

For months, Cohen has been using Marketing Assist, an automated marketing tool that creates customized email, Facebook, and Google marketing campaigns. For months, Cohen has been using Marketing Assist, an automated marketing tool that creates customized email, Facebook, and Google marketing campaigns.

Email Marketing 98

Email Marketing Social Media Advertising Online Ordering 98

Modern Restaurant Management

DECEMBER 21, 2022

Operations will continue to be simplified despite digital experiences expansion. In addition, we see the point of sales platform as taking on more of the master data management role of the business, and configuring all the content needed for any digital experience from a single platform.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Mad Mobile

MAY 22, 2024

While points-based systems were once enough to capture customer attention, that’s no longer the case. It’s up to bars and restaurants to embrace modern loyalty strategies in order to attract and retain these customers. Personalization matters Most Gen Zers and many Millennials grew up with technology in their back pocket.

Loyalty Program 40

Loyalty Program Mobile Ordering Social Media Customer Experience 40

SpotOn

MAY 7, 2024

A cafe name can sculpt a specific experience for current and future guests. Alongside sculpting a guest experience, your coffee shop or cafe name influences your brand identity, affecting how guests experience your business. You'll need a catchy name to bring in guests and set the tone of your coffee shop.

Front of House 52

Front of House Back of House Customer Experience Point of Sale 52

Cheetah

JANUARY 20, 2022

One of the most pressing issues currently influencing all aspects of food-service is the labor shortage. Restaurants struggling to hire quality back-of-house staff require a lower range of products to prep if they have smaller menus. Ultimately there is a sweet spot, above which more choice reduces customer satisfaction.

Seasonal Menu 148

Seasonal Menu Food Supply Allergens Supplies 148