Modern Restaurant Management

JANUARY 27, 2022

As 60 percent of American consumers order takeout or delivery at least once a week, and online ordering is growing 300 percent faster than in-house dining, many smart operators have pivoted, using ghost kitchens to adapt to these new trends. Audit differently. COVID changed that. Utilize digital tools.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

JUNE 6, 2022

For many brands, an annual audit was the norm, while employees may have focused on not "getting in trouble" or "getting a good score" rather than the creation of culture. Technology can show historical sales patterns, which can help improve tasks from staffing to ordering. Restaurants Are Evaluating Differently.

Audits 474

Audits Kitchen Safety Back of House Point of Sale 474

Modern Restaurant Management

AUGUST 27, 2024

Restaurants, like other cash-intensive businesses, are a frequently targeted for audits by the IRS. By keeping accurate and complete records, you can reduce the length and pain of an audit. Once you are under audit, you may no longer remember some of the day-to-day details from a particular year, especially if it was six years ago.

Audits 470

Audits Cash Management Point of Sale Document 470

Modern Restaurant Management

MAY 23, 2025

unclear user permissions, irregular password auditing) Reliance on default settings (e.g., Does your POS system, online ordering platform, or accounting software hold sensitive data? easily-guessed phrases) Inappropriate security standards (e.g., staff sharing data) Unbalanced access control (e.g.,

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

FEBRUARY 29, 2024

It’s wise to invest in fully featured software options, which offer audit management and compliance tracking capabilities to maximize the safety of your food, guests, and business. Boost automation. Restaurants must do more than just put safety protocols in place – they must also ensure compliance across all shifts and locations.

Food Safety 489

Food Safety Kitchen Safety Food Supply Audits 489

Modern Restaurant Management

OCTOBER 18, 2022

Do you want people to stay at your restaurant longer and order more? After eating a meal at your establishment, they’ll have a good excuse to linger and order another drink, coffee, or dessert while they wait for their car to charge. Elevate inspections and audits. Are you ordering proper quantities of food?

Food Safety 473

Food Safety 2040 Audits Consumer Goods 473

Modern Restaurant Management

SEPTEMBER 9, 2020

For months, many states had strict stay-at-home orders, and as the quarantine slowly lifts, many people still feel uneasy about returning to restaurants. Since third-party audits aren’t currently feasible, self-assessments must become a critical part of your operations and quality systems. Invest in Software Solutions.

Management 474

Management Management Food Safety Audits 474

Modern Restaurant Management

MARCH 20, 2020

If you’re like me, chances are you’ve probably ordered food online or through an app at least once in the last couple of weeks. We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025.

Online Ordering 540

Online Ordering Email Marketing Website Management Franchise 540

Modern Restaurant Management

OCTOBER 7, 2021

In addition, operators can use a digital system to take orders instead of writing them down. Restaurant operators who have yet to integrate technology into different aspects of their operations should conduct an audit. The use of technology is needed to serve diners better, give them peace of mind, and let them enjoy their meals.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

EATER

OCTOBER 15, 2024

As cook Luz Sanguna finishes preparing an order of huevos rancheros, she says the induction cooktop is “much better,” because it cooks more quickly and “doesn’t burn.” “I Independent restaurants can get help through utility energy audit and equipment rebate programs—if their state has them.

Compost 284

Compost Food Equipment Waste 284

Modern Restaurant Management

MAY 14, 2021

Audit the waste stream and try to identify current trends and how much waste is actually being generated. The next time that your restaurant prepares a pan of food that goes uneaten, or has an inventory order that surpasses demand, think donation. Knowing where to start, and lack of time sometimes deters people from taking this step.

Waste 527

Waste Compost Recycling Food 527

Modern Restaurant Management

DECEMBER 29, 2022

An increasing number of brands are launching apps, and incentivizing customers to order through them. Technology that helps standardize and audit a high-quality experience across the brand is helpful to ensure every visit is a good one. Bringing delivery back in house as much as possible is also a priority for many brands.

2023 531

2023 Technology Back of House Customer Experience 531

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Certification, a credential bestowed by the non-profit organization B Labs, is a way for businesses to address those concerns and more as they undertake an in-depth auditing process, and come out with a seal of authenticity around their sustainability and social responsibility claims and a branding kit to help promote it.

Certification 221

Certification Fast Casual Government Front of House 221

Modern Restaurant Management

JANUARY 3, 2022

In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts. If you are SOC 2 certified, you’ll need to ensure that any tools you add to your kit can stand up to this standard’s audits procedures related to data security.

Customer Experience 553

Customer Experience Consumer Goods Mobile Ordering Customer Service 553

ChowNow

MARCH 27, 2025

These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability. Order Acceptance Time Order acceptance time measures how long it takes for a restaurant to acknowledge and confirm an online order.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

JULY 4, 2025

The clues are subtle at first: a dip in orders here, a negative note in a review there. The reason why this happens can vary, but it’s usually one of these three scenarios: Regular customers are tired of ordering the same menu items and want to try something new. But together they add up. A shift in dining trends.

Menu 150

Menu Online Ordering Seasonal Menu Point of Sale 150

Modern Restaurant Management

NOVEMBER 25, 2020

Quarantines and stay-at-home orders meant that restaurants were unable to serve guests onsite for months. Now is the time to implement self-audits and assessments to ensure compliance around safety and quality initiatives. Switch from Manual to Digital Systems. Don’t allow large crowds to congregate at the indoor bar.

Food Safety 553

Food Safety Social Media Food Order Audits 553

ChowNow

MAY 9, 2025

You might be paying for unused software subscriptions, over-ordering supplies, or missing out on better deals from vendors. A quick audit of your operating costs can uncover easy ways to save money and tighten up your systems. Heres how to clamp down on your food costs: Track waste and adjust orders accordingly.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

MAY 10, 2022

Why should you and your staff spend hours counting inventory, auditing invoices, and combing through contracts? Nobody has time for that when there is a crowded dining room, to-go orders flying out the window and customers complaining about their favorite menu items going up in price.

Supplies 493

Supplies Food Supply Audits Inventory 493

Modern Restaurant Management

SEPTEMBER 22, 2022

Today’s digital solutions allow you to audit and evaluate your supply chain’s sustainability and resilience. Proper inventory management is essential to knowing what’s coming in, what’s going out, and what you need to order. not holding foods at proper temperatures), as well as over-ordering and over-prepping.

Food Supply 530

Food Supply Supplies Food Food Truck 530

Modern Restaurant Management

JUNE 8, 2020

They also provide the added benefit of digital audit trails, should you need to validate your team’s compliance for any reason. Automated ordering systems and mobile ordering apps need not be limited for take-out. Translation: Managers can see when items have been completed and by whom in real-time.

FOH 507

FOH BOH Employee Relations Front of House 507

Modern Restaurant Management

NOVEMBER 16, 2021

It helps improve order accuracy, provides a glimpse at the restaurant floor and enables you to see wait times so you can make decisions accordingl. These insights empower you to better estimate what inventory you need to order more or less of, so you have enough of what’s needed and less of food that goes to waste.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

ChowNow

MARCH 14, 2025

Restaurant operations management is the art and science of keeping a restaurant running smoothly, creating order in a naturally chaotic environment. Successful restaurant operators use data-driven ordering, reliable supplier relationships, and waste-reduction strategies to keep inventory lean without sacrificing quality.

Operations 195

Operations Management Management Front of House 195

7 Shifts

DECEMBER 3, 2019

Step 1: Audit Your Current Location(s) Before you start planning for your future, take a look at your past and your present. Still, you should conduct a thorough audit of your current restaurant(s) before expanding your business further. Read on for our actionable, step-by-step process on how to expand your franchise.

Franchising 368

Franchising Franchise Audits Point of Sale 368

Modern Restaurant Management

MARCH 31, 2020

Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges. In order to understand why cybersecurity is important for restaurants, you only need to scan the recent headlines. Why Is Cybersecurity Important for Restaurants?

Website Management 509

Website Management Retail Small Business Online Ordering 509

7 Shifts

JUNE 29, 2022

Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. Location Audits. Tools For Supporting Franchise Compliance. What Does Franchise Compliance Even Mean? Reward Compliance.

Franchising 370

Franchising Franchise Restaurant Law Document 370

The Restaurant Group

FEBRUARY 23, 2025

Improving Operational Efficiency and Customer Satisfaction Orders are fulfilled on time without delays. Perform daily spot checks for critical items.Conduct weekly audits for perishables. Complete monthly audits for long-term stock. Spot recurring waste patterns to adjust orders. Reduces food waste and saves money.

Inventory 88

Inventory Management Management Audits 88

Modern Restaurant Management

APRIL 11, 2024

Technological advancements such as self-ordering kiosks , mobile apps and tabletop devices empower customers to peruse menus, place orders, and settle payments conveniently. Additionally, digital menus and order-ahead options enhance convenience and offer personalized customization.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

OCTOBER 26, 2022

While restaurants have no control over the interchange fees set by card companies such as Visa and Mastercard, they can cut costs and improve the bottom line by selecting a payment processing company that tailors merchant services to the needs of each client and continues to audit those services to ensure they scale up or down as necessary.

Consumer Goods 449

Consumer Goods Restaurant Law Customer Service Audits 449

Modern Restaurant Management

MARCH 9, 2021

You can also consult your employees and customers when doing the waste audit. Educate your staff : This is critical to ensure order in the restaurant and that everyone is aware of the goals you’re working towards. The idea is to know which types of food end up in the trash bins in large quantities than others. Reuse and Recycle.

Waste 508

Waste Management Management Recycling 508

7 Shifts

NOVEMBER 15, 2024

For example, they may focus first on customer-facing tasks like seeing to it that food orders are prepared and served on time, as this directly impacts customer satisfaction. 34% of restaurant customers have noticed longer order processing times, which should alarm any good manager.

Leadership 195

Leadership Management Management Operations 195

7 Shifts

NOVEMBER 3, 2021

This is why, according to research from Sift , 62% of American restaurant guests fear data breaches in restaurants, and are often hesitant to order directly from restaurants that don't make them feel as though their data is safe. In practical terms, think about how many orders your restaurant processes per day using debit or credit.

POS 370

POS Audits Loyalty Program Information 370

Modern Restaurant Management

JUNE 26, 2024

Customers want seamless interactions where their orders are taken correctly the first time. Guests also want to be engaged and well-informed throughout the ordering process. Guests also want to be engaged and well-informed throughout the ordering process. Are orders often inaccurate? What does that mean?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

MARCH 2, 2023

Can they order goods or services from their phone? Now is the time to audit your payment processing ecosystem, wrestle that question to the ground, and consider the changes that can position your business to deliver a highly satisfying CX while eliminating unnecessary costs for the long term. What is your payments strategy?

Operations 410

Operations Loyalty Program Mobile Ordering Consumer Goods 410

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? It makes sense since shoppers can save time by purchasing gas, food and other items in one stop.

Customer Service 474

Customer Service Fast Casual Sustainability Customer Experience 474