The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 52

Customer Experience Social Media Customer Service Communication 52

7 Shifts

APRIL 9, 2020

Whether you have been offering delivery and takeout for years, or have had to make a recent pivot during the COVID-19 pandemic, it is important to know which food travels best for delivery—and how to change up your menu to stay profitable while dine-in isn't an option. You just ordered a burger, a side of fries, and a drink.

Travel 370

Travel Delivery Food Food Order 370

Culinary Cues

FEBRUARY 20, 2024

Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. You may find restaurants that have been around forever and have built a loyal return customer base and yes this is important and comfortable. Kudos to all involved – you did it!

Coaching 350

Coaching Small Business Café Entertainment 350

Culinary Cues

APRIL 18, 2023

Here are some thoughts. [] IT’S STILL ABOUT THE FOOD: People go out to eat for a variety of reasons – convenience, social interaction, a change of pace, business travel, vacations, celebration, or habit. Guests will come for the food and the service, but they become raging fans of a restaurant with a story. A terrific story.

Food Truck 319

Food Truck Back of House Education Training 319

Modern Restaurant Management

FEBRUARY 16, 2022

You can't scroll news sites without seeing more articles about inflation, but was does it mean for restaurants? How is inflation affecting food prices? Hiring is difficult, people expect to be paid more, and supply-chain disruptions are all contributing to food price inflation. Just how does inflation affect restaurants?

Cash Management 203

Cash Management Food Supply Seasonal Menu Social Media 203

Modern Restaurant Management

APRIL 20, 2022

The ancestors of the first semi-automatic machines to serve food and drink are still in use today, though instead of restaurants and bars, we see them in public spaces, perhaps small shops. This is what we discuss in this article. Order-Only Automats: Pros and Cons. What Are the Pitfalls of Order-Only Machines?

Mobile Ordering 212

Mobile Ordering Food Order Employee Relations Customer Service 212

Apicbase

MAY 29, 2024

Every few months, a media article declares the death of ghost kitchens as a viable business model. According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030.

Kitchen Safety 52

Kitchen Safety Front of House Online Ordering Food Order 52

Aaron Allen & Associates

AUGUST 23, 2019

How to Reinvigorate a Tired Restaurant Brand Most established restaurant chains have weathered difficult times, as customers started disappearing and sales slipped. Have you conducted a menu mix, daypart mix, and profit center mix analysis to identify potential opportunities in the last six months?

Article 76

Article Audits Social Media 2009 76

Modern Restaurant Management

SEPTEMBER 21, 2023

When it comes to attracting customers to restaurants, local SEO is crucial and can optimize their online presence to attract more local customers. First, it's an effective way to attract local customers who are looking for restaurants. Keep your profile updated to engage your customers. What Is Local SEO?

SEO 199

SEO Website Management Email Marketing Online Ordering 199

The Restaurant Times

NOVEMBER 25, 2021

When you open a restaurant, you want your food to speak for itself rather than have to upsell it to your customers. It has much better potential to drive average order value as opposed to pushy sales pitches to customers. When one upsells, one recommends menu combinations to customers based on their specific tastes.

Menu 52

Menu Social Media Customer Experience Food Order 52

Next Restaurants

MAY 14, 2024

In this article, we’ll share tips on managing multiple social media accounts for your restaurant to maximize their benefits. Ensures you deliver relevant content to specific groups of followers, and avoid overwhelming customers with content they are not interested in. social networks in a month.

Social Media 105

Social Media Website Management Customer Service Online Ordering 105

The Restaurant Times

JANUARY 31, 2022

Food ordering sales volumes have soared, taking them above the pre-COVID levels. Thus, a takeaway menu seems to be one of the ways to increase restaurant sales in this new ‘touchless’ world. This article shows how UK restaurateurs can re-engineer their takeaway menu to increase restaurant sales in this new world.

Menu 52

Menu Online Ordering Customer Service Transportation 52

Harbor Touch

DECEMBER 20, 2022

Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. This article will explore four ways software technology is transforming the restaurant industry. Transforming customer service. Innovating online ordering.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Make Your Menu the Main Course. Leverage CRM Tools That Will Make Your Customers Swoon.

Marketing 219

Marketing Email Marketing Website Management Social Media 219

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. Whilst some food and hospitality businesses chose to pivot their businesses early, out of necessity, others have elected to respond to changes in consumer preferences and are quickly reshaping the food and hospitality landscape in front of our eyes.

2022 148

2022 Food Supply Entertainment Hospitality 148

Modern Restaurant Management

FEBRUARY 1, 2022

Food that naturally travels well—chicken wings, burritos, Chinese food—was bound to have a leg-up. Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Clean up your online NAP data.

Fast Casual 193

Fast Casual Dine-in Casual 2022 193

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. Food safety. Cost control. HACCP protocols.

Back of House 52

Back of House FOH BOH Front of House 52

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Increase Profit Margins with Smart Menu Engineering.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Increase Profit Margins with Smart Menu Engineering.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

ChowNow

FEBRUARY 11, 2020

If you’ve taken a look at Grubhub’s app lately, you may have noticed an immense amount of new restaurants available for online ordering. While customers might initially be delighted by the array of choices they have, the prices will leave them shocked and disappointed. The customer ends up paying $16 in fees.

Pricing 158

Pricing Online Ordering Customer Experience Social Media 158

ChowNow

FEBRUARY 27, 2024

To gain more diners and drive more orders, restaurants need to optimize their mobile marketing and make it easier to order. Mobile marketing is promoting your business on customer’s mobile devices like phones, tablets, and other handhelds. You’re probably reading this article from one right now. Learn more.

Marketing 78

Marketing Mobile Ordering Email Marketing Online Ordering 78

Perfect Daily Grind

AUGUST 2, 2022

You may also like our article on looking out for barista wellbeing after COVID-19. The same research also shows that despite some growth over the past two years, employment rates in the US food and beverage sector are around 8% below the pre-pandemic level. We didn’t want to keep the original menu,” he tells me.

Café 188

Café Hospitality Training Customer Service 188

The Restaurant Times

DECEMBER 5, 2021

Furthermore, the coronavirus has also had a significant impact on consumer food and menu trends. This article aims to highlight the major trends that the consumers are picking up and how the restaurateurs are coping with the same. . 4 Major Consumer Food & Menu Trends Restaurateurs Should Not Miss .

2022 52

2022 Menu Food Online Ordering 52

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Cheetah

APRIL 23, 2021

Ghost kitchens don’t have a brick-and-mortar location where guests can enjoy the whole experience of the brand. As a ghost kitchen brand, you don’t control the dining experience since it happens through delivery, and you have one listing among dozens if not hundreds of other alternatives. Let’s gear up. Table of Contents.

Email Marketing 148

Email Marketing Social Media Online Ordering Customer Experience 148

Restaurant Engine

JULY 14, 2021

You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. When it comes to the restaurant menu , many restaurant owners tend to think bigger and longer is better. What’s more, in this article, we look at why your customers love smaller menus.

Waste 127

Waste Customer Experience Website Management Customer Service 127

The Restaurant Times

JUNE 23, 2021

Creating a menu is a crucial task for dining establishments. Deciding on what all to include in the menu can be tricky. However, a bigger menu is not always better. In fact, it is advisable to keep the menu short from the point of view of controlling operating costs and improving customer experience.

Point of Sale 90

Point of Sale Online Ordering Food Order Customer Service 90

Cheetah

APRIL 26, 2021

In 2019, we published The Beginner’s Guide to Opening a Food Truck Business , where we covered the basics of buying a food truck, choosing the right location, working with suppliers, and more. Which brings us to the question: Is starting a food truck in 2021 still a good idea? Food Truck Industry Outlook after Covid-19.

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

Apicbase

MAY 8, 2024

MarketMan offers tools for automating invoicing, recipe costing, and food cost calculations, making it a popular choice among restaurateurs. However, with numerous similar systems available, tailored to various types of food service operations and specific use cases, you might ask, ‘Which software is the best fit for my business?’

Inventory 52

Inventory Food Supply Kitchen Safety Back of House 52

The Restaurant Times

FEBRUARY 14, 2021

Online ordering has flourished with time and completely transformed the way restaurants deliver food. Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. This article discusses how restaurants can enhance customer loyalty by customizing their online ordering system. .

Online Ordering 98

Online Ordering Ordering Mobile Ordering Social Media 98

Modern Restaurant Management

OCTOBER 24, 2019

AI-driven technologies have been introduced in this sector after having carefully examined the customer behavior and their expectations over the years. According to an article by BBC, McDonald's is investing in an Artificial Intelligence start-up to help serve data-driven meal choices. Robot’s special on the menu?

Technology 146

Technology Loyalty Program Customer Experience Food Supply 146

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers.

Café 137

Café Consumer Goods Customer Experience Sustainability 137

The Restaurant Times

JULY 14, 2020

Over the years, the online ordering culture has flourished and completely transformed the way restaurants deliver food. Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. How To Optimize Online Ordering Experience And Increase Customer Loyalty.

Online Ordering 97

Online Ordering Ordering Loyalty Program Social Media 97

Culinary Digital

OCTOBER 23, 2023

In this article, we will explore how the use of digital tools can significantly improve dietary operations. Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

Restaurant Clicks

JUNE 3, 2021

This article includes restaurants that are diverse, and they are all outstanding. Upper West Side Cafe Lulu’s Wine Garden Laos in Town DC Corazon Hedy’s Rooftop Immigrant Food Equinox Restaurant Compass Rose Calico Dukes’ Grocery Hi-Lawn Blackwall Hitch Ruthie’s All Day. Order Online. Best Outdoor Dining Restaurants in DC.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147

Cheetah

OCTOBER 18, 2021

Customers who have been cooped up at home for the past two years are anxious to get back to dining out. At the same time, with the rise of takeout and food delivery, they have become accustomed to a different kind of dining experience. Indoor Dining Gives Rise to Rude Customers. Risks to Your Restaurant Bottom Line.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146