Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

JULY 25, 2023

Artificial intelligence (AI) isn’t new, but suddenly it’s everywhere. Stories of its perils or profits appear in everything you read, scroll, listen to, or watch, making it difficult to separate hype from help. Our Revenue Management Solutions (RMS) team believes AI falls into the latter category.

Customer Experience 166

Customer Experience Customer Service Back of House Pricing 166

Modern Restaurant Management

DECEMBER 28, 2023

In a world marked by technological progress, artificial intelligence (AI) emerges as a game changer. For the restaurant industry, renowned for its ability to keep up with trends, adopting AI is inherent. AI in Restaurants Recent data highlights the big significance of AI in the restaurant sector.

2024 120

2024 Dietary Restrictions Customer Experience Customer Service 120

Social Hospitality

AUGUST 13, 2020

After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. To do that, you have to be innovative and adopt new as well as tried-and-tested solutions into your operation. Recognize the Impact of VoIP Technology.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Squirrel Systems

APRIL 22, 2024

The restaurant industry is on the cusp of a transformative revolution driven by rapid technological advancements. From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations.

Technology 111

Technology Dietary Restrictions Loyalty Program Download 111

Modern Restaurant Management

NOVEMBER 10, 2023

The restaurant business is a particularly tough one. Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. The Busy Season Approaches As families meet this holiday season, they will likely choose a restaurant to spend their time together.

Customer Experience 106

Customer Experience Customer Service Information Management 106

Modern Restaurant Management

JULY 20, 2023

Like most headline-grabbing technology, artificial intelligence (AI) has its pros and cons. But like it or not, AI is being implemented in so many industries, including foodservice, and is here to stay. Look at how widespread mobile phones are today. consumers to understand how technology is impacting the drive-thru experience.

Mobile Ordering 128

Mobile Ordering Technology Customer Service Customer Experience 128

Modern Restaurant Management

APRIL 4, 2023

The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term. Successfully implementing these changes can often be a challenge, due in part to manual processes such as paper-based employee schedules and out-of-date sales forecasts.

2023 167

2023 Customer Experience Restaurant Law Communication 167

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. This enables restaurants to adapt and evolve their menus proactively.

Dietary Restrictions 78

Dietary Restrictions Online Ordering Customer Experience Catering 78

Modern Restaurant Management

AUGUST 1, 2022

In a tight labor market, restaurants are struggling, with many reducing hours or even closing due to staff shortages. In a recent poll of restaurant managers and owners, LANDED found that two out of three are spending three or more hours a week on recruiting, and one in six are spending six-plus hours a week. Recruiting is an art.

Recruiting 198

Recruiting Email Marketing Inventory Training 198

Next Restaurants

MAY 14, 2024

By Eric Tress, Contributor Do you feel overwhelmed when juggling multiple social media pages for your restaurant? This means you can reach millions of people through social media marketing, which is why it is an essential aspect of running a business. 8 Tips to Help You Juggle Multiple Social Media Pages for Your Restaurant 1.

Social Media 105

Social Media Website Management Customer Service Online Ordering 105

Goliath Consulting

DECEMBER 12, 2020

In our last restaurant technology blog, we discussed COVID-19 pandemic’s impact on the growth and development of AI voice technology and how it was quickly modernizing the drive-thru operations as we know it (1). Rather, it will be what distinguishes restaurants from the old and the new. COVID-19 Safety.

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

Modern Restaurant Management

MAY 8, 2020

Modern AI exists without the limitations that you see in movies, operating on everything from the smartphones in your pocket to the website that uses machine learning to track COVID-19. And artificial intelligence can field a lot of the frequently asked questions that might come in from the outside world. Restaurant Logistics.

Food Safety 178

Food Safety Kitchen Safety Front of House Website Management 178

ChowNow

OCTOBER 26, 2023

.” – 2023 State of the Restaurant Industry Report , National Restaurant Association The pandemic changed everything—especially the restaurant dining experience. Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association.

Mobile Ordering 97

Mobile Ordering Customer Experience Influencer Customer Service 97

Goliath Consulting

JUNE 23, 2023

In today’s ever-evolving technological landscape, the restaurant industry stands poised to embrace innovation and transformation. Artificial intelligence (AI) has emerged as a groundbreaking tool that is revolutionizing the way restaurants operate.

Email Marketing 78

Email Marketing Customer Experience Social Media Technology 78

SpotOn

MAY 3, 2024

If you work in the food service industry, the National Restaurant Association Show is the place to be. However, with an event this big, your visit can easily turn into information overload. We'll help you do that. Where is the National Restaurant Association Show? Here's how that breaks down.

2024 98

2024 2023 Food Supply Hotels 98

Modern Restaurant Management

JANUARY 24, 2023

Many depend on social media reviews and posts about a particular restaurant before deciding whether they will dine there or not. Nearly half of your market depends on social media comments for their restaurant reviews. The internet is vast, and you must be on top of any mention of your brand.

Social Media 193

Social Media SEO Website Management Audits 193

Modern Restaurant Management

DECEMBER 29, 2023

Three ways to ease the adversarial relationship between your staff and your technology. There’s a feeling of tension and anxiety among many restaurant workers these days. Interestingly enough, the very source of a lot of this tension — technology — can also be the solution. I’ll put it simply.

Technology 120

Technology Front of House Fast Casual Back of House 120

Goliath Consulting

SEPTEMBER 27, 2020

The AI and tech that will take over the restaurant industry. But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Prominent restaurants of the QSR space are integrating voice-ordering into their apps.

Technology 158

Technology Mobile Ordering Food Safety Customer Service 158

Modern Restaurant Management

JUNE 15, 2021

When the pandemic hit, many restaurants focused on expenses. While what consumers eat won’t change, post-COVID-19, how they will get it will. The pandemic effectively accelerated trends in how restaurants interact with customers. Digitize Your Ordering Function and Enhance Your Presence.

Technology 198

Technology Loyalty Program Front of House Online Ordering 198

The Rail

OCTOBER 18, 2022

And more and more restaurants and hospitality businesses are turning to chatbots to assist customers with everything from placing orders to managing reservations. Artificial Intelligence (AI) has been a major part of our lives for years now, but what exactly is it? Artificial Intelligence in Restaurants.

Online Ordering 96

Online Ordering Allergens Customer Experience Food Order 96

Modern Restaurant Management

FEBRUARY 5, 2024

Highlights of The Big Game and National Pizza Day Ordering Predictions: 32 percent of diners say they plan to order from a local chain or independent pizzeria instead of a big chain—revealing the opportunity for small and mid-sized pizza restaurants to double down on marketing efforts for The Big Game and National Pizza Day.

2024 189

2024 Loyalty Program Food Order 2030 189

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. Your CPA can help with this.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Ken Burgin

JUNE 13, 2023

Are you keen to make more use of technology in your culinary and business operations? ChatGPT, can revolutionise the way you manage your kitchen, from organising your recipes, scaling dishes and optimising food costs, to suggesting ingredient substitutions, planning menus, and enhancing staff productivity.

Management 68

Management Management Dietary Restrictions Seasonal Menu 68

Modern Restaurant Management

DECEMBER 22, 2022

The AI-driven platform incorporates robotics, machine learning, computer vision and data analytics. Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. restaurants are operating with 2.8

2023 178

2023 Front of House Back of House 2022 178

Modern Restaurant Management

MARCH 28, 2022

It certainly feels like better days are ahead for the restaurant industry. What trends can be adopted to better serve guest preferences? How is technology shaping the future of restaurants and giving brands a competitive edge? How is technology shaping the future of restaurants and giving brands a competitive edge?

2022 205

2022 FOH BOH Recruiting 205

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. 2023 Trends at a Glance Persistent Planners : When life gets busy, DoorDash’s schedule ahead feature makes it even easier to check everything off your list and ensure it arrives right when you need it.

2024 156

2024 2023 Food Order 2013 156

Modern Restaurant Management

JANUARY 9, 2024

The foodservice industry is poised for some significant shifts in the new year as a result of changing consumer demand and rising trends being seen across the industry, but that said, there are simple, effective solutions for how operators and restaurants can stay ahead of these shifts.

2024 106

2024 Sustainability Consumer Goods Food Supply 106

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. Knowing your guests allows you to help them make decisions. Virtual hospitality could also lead to more streams of revenue.

Hospitality 173

Hospitality Customer Experience Loyalty Program Customer Service 173

Modern Restaurant Management

AUGUST 25, 2021

For restaurants, the official entrance into the ‘recovery stage’ is by no means a finish line. Luckily, a commitment to more sustainable operations can coexist with healthy profits, and even growing margins. Changing consumer demand made it hard to understand how much was too much. First Priority: Getting Smarter.

Operations 176

Operations Ordering Sustainability Food Supply 176

7 Shifts

NOVEMBER 1, 2022

Restaurant owners and operators wear a lot of hats. And the big restaurant brands are only getting bigger , making it even harder to stand out. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you.

Seating 222

Seating Email Marketing Marketing SEO 222

Social Hospitality

SEPTEMBER 27, 2018

New restaurant technology changes the game for operators and consumers alike. IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways. For example, gone are the days where you have to wait for the server to bring your check.

Take-out 186

Take-out Technology Mobile Ordering Customer Experience 186

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. Well-designed loyalty programs can help restaurants attract guests and encourage repeat visits. But statistics show that people want more out of restaurant loyalty programs.

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

Modern Restaurant Management

JANUARY 4, 2022

It may not look like it at first glance, but every interaction you have with your guests generates data. From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates.

Point of Sale 212

Point of Sale Customer Service Email Marketing Website Management 212

7 Shifts

JULY 27, 2023

More than 20 years later, the award-winning farm-to-table institution is one of the city's most celebrated restaurants. He joined us on the Pre-Shift Podcast to chat about the keys to Lula Cafe's longevity, how they changed after the pandemic, and how the industry has changed since they opened 24 years ago.

Communication 195

Communication Front of House Education Back of House 195

QSR Automations

DECEMBER 22, 2023

It’s no secret that the last few years have been chock-full of hurdles for restaurants and hospitality. As we approach the new year, there are an ever-growing list of digital solutions that can be implemented to solve both old problems and new. Restaurants are already offering 3D virtual tours with a choice of seating.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Open for Business

MAY 19, 2023

Hospitality trends are constantly shifting, and there’s only so much a restaurant owner can do to predict what’s coming next. Still, staying on top of what’s new can help your restaurant stand out from the pack. These are some of the latest hospitality trends to consider for your restaurant.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78