EATER

NOVEMBER 15, 2024

Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. A Wonder in New York City.

Food 300

Food 2024 2023 Food Order 300

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

Modern Restaurant Management

JUNE 16, 2025

” “The volatile policy environment and the supply-chain effect is causing the entire food-away-from-home ecosystem to determine the impact on their financials. .” Pew Research estimates that 10 percent of all restaurant employees are undocumented as are at least 25 percent of all agriculture employees (providers of food).

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

APRIL 23, 2025

Staff should be trained to keep track of guest consumption, ensure food and water are served alongside alcohol and communicate effectively with fellow team members to ensure responsible service. Monitor Guest Alcohol Consumption : Restaurants should actively monitor guest drinking patterns to prevent over serving.

Serving 377

Serving Restaurant Law Insurance Employee Relations 377

Modern Restaurant Management

MAY 15, 2025

What was your journey into the food industry and how does your previous business experience translate to what you do now? I came into the food industry after building a strong background in business strategy and operations. Cody Pepper What are the barriers to having accessibility to healthier food choices?

Fast Casual 221

Fast Casual Food Franchise Franchising 221

Modern Restaurant Management

JUNE 13, 2025

We also see the Change Maker program as a way to identify future leaders for Snooze. In many ways, the Change Maker serves as an extension of our management team support system, similar to a supervisor or a future manager. Snoozers who lead with their values and want to grow their own leadership skills. Photos courtesy of Snooze A.M.

Sustainability 221

Sustainability Loyalty Program Leadership Food Supply 221

Modern Restaurant Management

OCTOBER 17, 2024

And, once they have good insurers courting them for their business, they will want to make sure those insurers have the right offerings that will protect their businesses and line them up for future success. Training should include proper food and equipment handling, effective hygiene practices and how to safely use ovens, slicers and knives.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

JANUARY 16, 2025

This trend of seeking out a more sustainable process of e-commerce related to food goods is not going away anytime soon. Here are some key strategies you and your target food delivery partners can be using to create a more sustainable future. In the U.S., for example, farmers only export about 20 percent of their crops.

Sustainability 221

Sustainability Delivery Recycling Food 221

Goliath Consulting

FEBRUARY 19, 2025

Running multi-unit restaurants demands more than exceptional food and serviceit requires sophisticated financial leadership to ensure long-term success. Understanding the Fractional CFO Role A fractional CFO is a seasoned financial expert who partners with businesses on a part-time or contract basis.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

Culinary Cues

OCTOBER 14, 2024

Every restaurant and food related business is crying the same blues: “Where are the great employees?” The needs run the entire gamut: cooks, bakers, chefs, managers, bartenders, servers, caterers, and even business partners…the shortages and the opportunities are EVERYWHERE.

Coaching 415

Coaching Employee Relations Take-out Training 415

Modern Restaurant Management

JULY 26, 2024

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Continuously emphasize your commitment to food safety. Don’t let that happen to you.

Communication 465

Communication Food Safety Social Media Loyalty Program 465

Modern Restaurant Management

APRIL 9, 2025

The franchise industry continues to evolve, and I believe a few key trends are shaping the future. Fast-casual concepts like Sammy’s Sliders, which offer high-quality, craveable food with speed and flexibility, are perfectly positioned for this shift. What keeps you optimistic about franchising moving forward?

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

JANUARY 3, 2022

This brand awareness makes it far more difficult for hackers to mount a successful invasion in the future. Find Partners Who Can Comply with Your Security Standards. Work with Partners whose Data Storage Practices Work for You and Your Customers. You're responsible for ensuring your customers’ food and data are secure.

Customer Experience 553

Customer Experience Consumer Goods Customer Service Mobile Ordering 553

Modern Restaurant Management

APRIL 30, 2021

Today, examine the effects the pandemic has had on the restaurant and food service industry as well as five simple but effective marketing techniques to boost your local business. Restaurants were harder hit than most because many food related businesses weren’t ready to transition to digital services.

Marketing 568

Marketing Food Safety Social Media Small Business 568

The Rail

JANUARY 21, 2025

By Bailey Ramsey, Contributor Food waste is a critical issue in the restaurant industry. To put this in perspective, restaurants waste anywhere between 4% to 10% of the food they purchase. Predicting Customer Demand Accurately One of the leading causes of food waste in restaurants is overproduction.

Waste 182

Waste Compost Recycling Food 182

EATER

MAY 27, 2025

Yawk Creative Agency Food content creators have amassed devoted followings through the internet, products, and books. Elizabeth Minchilli has been offering food tours in Rome since 2012 and has long collaborated with culinary figures, like chef and restaurateur Evan Kleiman, for group travel. Its not just Via Rosa.

Food 236

Food Travel 2023 Social Media 236

EATER

MARCH 27, 2025

The goal was to not only to trace current dining expectations and desires fueled by both current economic uncertainties and also the inundation of sources for restaurant recommendations and reviews but also how younger diners might be shaping the industry in the future. The majority of diners do agree on one thing: checking prices.

Social Media 229

Social Media Fine Dining Online Ordering Dine-in 229

Modern Restaurant Management

MAY 13, 2020

In an age of online ordering, customers demanding Wi-Fi, and the need for websites to dazzle just as much as the food, countering cybercrime has to be a factor in the day-to-day work of restaurant management. Put Partners Through a Background Check. Can they show records of long-term, secure services with other partners?

Website Management 530

Website Management Guest Recovery Customer Service POS 530

Modern Restaurant Management

AUGUST 16, 2022

When I read that more than half of restaurant operators said it will be a year or more before business conditions return to normal, and they expect food, labor and occupancy costs to impact profit margins in 2022, it made me think. By 2002, my partner and I founded a second operation: Sea Dog Brewing Co., Yes and no.

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2002 Delivery Consumer Goods Food Order 493

Modern Restaurant Management

MARCH 22, 2024

The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? As food recalls continue, it’s wise for restaurants to review their recall protocols.

Food Safety 472

Food Safety Social Media Food Supply Allergens 472

Modern Restaurant Management

JUNE 19, 2020

No one knows what the future of foodservice looks like, but there are crucial hints in the data, analytics and e-commerce. No one knows what the future of foodservice looks like, but there are crucial hints in the data, analytics and e-commerce. putting cravable food on top of customers minds just before they start their lunch search.

Website Management 502

Website Management Loyalty Program Front of House Point of Sale 502

Modern Restaurant Management

OCTOBER 11, 2023

This allows diners to use a smartphone to scan a QR code at the table, which will take them to a digital menu where they can order and pay before the food even arrives. From fast-food joints to fine dining are leveraging innovative payment methods to increase food services efficiency and enhance customer satisfaction.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

JULY 30, 2021

Programs like MyChange with SaverLife help us develop the financial acumen of our team members, setting them up for success in their future, while also strengthening our organization from the ground up,” said Justin Stewart, KFC franchisee and Board Chair of the KFC Foundation.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JANUARY 31, 2023

Offer gift card promotions to customers who purchase a certain amount of food or drink duringthe Super Bowl. Partner with local businesses and offer discounts or promotions to customers who purchasefood or drink at the restaurant during the Super Bowl. This can help increase sales and also encourage repeat business.

Loyalty Program 461

Loyalty Program Social Media Email Marketing Online Ordering 461

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. Food Trucks Factor in the New Normal. Mobile food trucks are adopting new technologies, reducing costs, and responding to change. Retail Is Remodeling and Partnering.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539

Modern Restaurant Management

MAY 7, 2024

Employment in food services and drinking places, for example, increased by 42,000 in February, according to BLS data, after changing little over the prior three months. percent in 2032 , indicating a tighter labor market may be our new reality for the foreseeable future. percent, rising by 334,000 to 6.5 percent in 2022 to 60.4

Marketing 418

Marketing 2050 Recruiting 2024 418

Modern Restaurant Management

MAY 22, 2024

Kafarakis also served as President of the Specialty Food Association (SFA) and Chief Innovation and Member Advancement Officer at the National Restaurant Association. Partners are available, depending on the long-term direction of the restaurant and its track record of performance, both positive and negative.

Front of House 471

Front of House Back of House Leadership Franchise 471

Modern Restaurant Management

MARCH 16, 2020

" These bonds work just like savings bonds, where guests can purchase a bond at a value rate today, to be redeemed for full face value in the future. “We know the coming weeks will be challenging ones for many small business owners, and we want to help restaurants focus on food, not finances.” and Canada.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

SEPTEMBER 23, 2020

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Your customers need to know that they can depend on you to safely prepare their food and to keep it hot, in the moment they want to pick it up or have it delivered. Create Frictionless Transactions.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. Restaurant of the Future Panel. will acquire the Johnny Rockets restaurant chain from an affiliate of private equity firm Sun Capital Partners, Inc. 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Restaurant Business

JUNE 18, 2025

The New Jersey-based fast-casual chain has been acquired by private-equity firm Thompson Street Capital Partners, the company announced Wednesday. Thompson Street managing partner Bob Dunn described the 130-unit Bubbakoo’s as an “innovative and compelling brand that resonate with a broad and growing customer base.”

Fast Casual 154

Fast Casual Leadership Franchise Franchising 154

Modern Restaurant Management

APRIL 7, 2020

When people are being urged to stay home except for essentials like food, healthcare, medications, and fuel, heading to a favorite restaurant for a sit-down meal is unlikely, and sometimes, impossible. Haven’t partnered with a food delivery service like GrubHub or Postmates? Now is the time to do it.

Marketing 507

Marketing Tip Distribution Loyalty Program Mobile Ordering 507

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. In this blog, we will discuss the changing face of the restaurant industry as a result of the introduction of food delivery and service robots. This is owed to the uncertainties faced by the restaurants at the global level.

Delivery 575

Delivery Food Customer Service Front of House 575

Modern Restaurant Management

MARCH 22, 2023

As if hiring struggles weren’t enough of a problem, retaining employees remains a challenge, with the quit rate in food service at approximately 5.4 – 6.2 Those leveraging IoT now are easing the pain and setting themselves up for even greater future success. The benefits extend to food safety as well.

Back of House 449

Back of House Front of House Food Safety Kitchen Safety 449

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 383

Technology Operations Loyalty Program Point of Sale 383

Modern Restaurant Management

SEPTEMBER 11, 2024

Future foodspaces will need to be designed to meet the personalized needs of diverse customer bases, according to Culinary Crossroads: How Societal Shifts Are Defining Tomorrow’s Dining , the latest whitepaper from IA Interior Architects research initiative, HumanX. "The

Fine Dining 450

Fine Dining Customer Experience Design Dine-in 450

Modern Restaurant Management

JUNE 8, 2021

Whether it’s a points-based-system, discounts, or free food, restaurant owners need to have a basic understanding of their customer base and know what it takes to keep loyal customers engaged and invested in the brand. Even the best loyalty program will fail if it’s targeting the wrong customer.

Loyalty Program 531

Loyalty Program Point of Sale POS Email Marketing 531