Modern Restaurant Management

DECEMBER 26, 2024

In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. Consumer spending in 2025 is expected to tighten as households grapple with rising credit card debt, which hit a staggering $1.14 Resiliency through Integrated Risk Management Uncertainty is the only certainty for 2025.

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2025 Management Management Insurance 418

Modern Restaurant Management

DECEMBER 30, 2024

The QSR industry is heading into 2025 at a crossroads of innovation and expectation. After a year defined by the rapid adoption of AI and other technologies, not every new tool has shown promise. The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization.

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2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

MARCH 18, 2025

2025 is as nuanced a year as brands have ever seen with consumers behaving and setting expectations in opposing ways. Now is the time for restaurant brands to ask: Are we merging human insight with technology to craft meaningful customer journeys? Brands that will thrive are those who embrace these contradictions as opportunities.

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2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, we foresee significant developments in on and off premise restaurant payments. For the first part, click here and for the second part, click here.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 23, 2024

2025 is almost here, and one thing is clear for every restaurant owner. How to Excel at Google Reviews in 2025 In this landscape, waiting for good reviews to appear organically is no longer enough. This is a mistake that you can’t afford to make in 2025. But this isn’t just about technology.

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2025 SEO Social Media Front of House 308

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Consider your budget.

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

DECEMBER 27, 2024

Now, as restaurant marketers prepare for 2025, lessons learned from the past year are shaping a more pragmatic approach, prioritizing tools and strategies that deliver measurable results. Data-backed loyalty programs, in particular, present a key opportunity for marketers to foster deeper customer connections in 2025.

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2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

JANUARY 2, 2025

AI: Optimizing Operations and Enhancing Customer Experience Artificial intelligence is increasingly finding its way into pizzeria operations, and 2025 will be a year of experimentation and testing for many brands. Early adopters of this technology are already seeing higher ticket averages and improved customer satisfaction.

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2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

APRIL 11, 2025

Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. Experiment with Technology : Restaurants must balance technology that drives efficiency with the need to preserve hospitality.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

APRIL 8, 2025

While overall interest in AI-driven restaurant features remains low, loyalty is increasingly influenced by personalized promotions, according to the Summer 2025 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

2025 417

2025 Fast Casual Consumer Goods Seasonal Menu 417

Modern Restaurant Management

OCTOBER 7, 2024

Since COVID, technology in the restaurant industry has moved at lightning speed. In 2025, more plant-based menu items will be appearing at an incredible rate of speed as well. Here are a few early observations of what 2025 could bring to the hospitality industry. I’ll make this connection for you later in this article.

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2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

JANUARY 29, 2025

In January 2025, the Agriculture Department predicts that egg prices could rise by an additional 20 percent by the end of the year, potentially reaching $5 per dozen. The Wall Street Journal reported in early 2025 that inflation in food production reached its highest level in over a year, affecting all aspects of poultry farming.

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Supplies Pricing Food Supply 2025 373

ChowNow

FEBRUARY 5, 2025

This isnt a suggestion or helpful tipits a must-do in 2025. Leverage Technology to Encourage Reviews Trying to manage all of your reviews manually would be impossible, or at least require you to shell out money for a full-time salary to keep up with the volume and response, thats why you should have technology do the heavy lifting for you.

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2025 Customer Experience Customer Service Website Management 221

Modern Restaurant Management

NOVEMBER 25, 2024

To illuminate the topic, Revenue Management Solutions leveraged its proprietary eye-tracking technology and decades of menu engineering expertise to understand consumer reactions. Key Study Insights As participants placed orders from identical menus, RMS used eye-tracking technology to track where they focused.

Pricing 446

Pricing Food Point of Sale Airlines 446

Modern Restaurant Management

MAY 2, 2025

These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers. In 2025, the restaurant industry is witnessing a technological transformation driven by key trends. To stay ahead, restaurants need to embrace technology.

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Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

APRIL 14, 2025

A third of diners said their favorite restaurant changed in the past 12 months, with “better food” (46 percent) and “better value” (40 percent) cited as the leading reasons, according to Tillster’s 2025 Phygital Index Report. Technology that once felt futuristic is quickly becoming standard.

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Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

DECEMBER 21, 2020

In reacting to COVID-19 the critical role and importance of technology saw a rapid acceleration. Indeed, what the restaurant industry thought was on the horizon for 2025 will be implemented in 2021. Agility in Adopting Technology. Agility will be the focus of technology in 2021.

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2021 Technology Food Supply Food Safety 553

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

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Definition Loyalty Program 2025 Fine Dining 282

ChowNow

FEBRUARY 21, 2025

In this guide, youll learn: Why restaurant apps matter in 2025 and how its the consumer driving the changes The different types of restaurant apps How to make the most of your own branded restaurant app and its many benefits Lets take a closer look at why every restaurant should use apps in 2025.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

OCTOBER 11, 2023

The good news is that restaurant owners can streamline the checkout process and increase operational efficiencies by leveraging the latest payment technology. trillion by 2025. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

SEPTEMBER 30, 2024

At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Technology is one way to make this happen. Data shows that order accuracy , fueled by improving technology, received top marks from satisfied consumers.

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2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

FEBRUARY 12, 2025

Restaurant operators listen up: by 2025, Gen Z and Millennials will outnumber all other generations in the workforce by 18 million. They’re comfortable telling technology pertinent information about themselves and then allowing technology to do the work on their behalf. Think about your last round of hiring.

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Hiring Mobile Ordering Social Media 2025 332

ChowNow

FEBRUARY 12, 2025

4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. Heres why ignoring restaurant marketing in 2025 is a mistake you cant afford to make: 1. Leveraging smart restaurant technology. Heres how to make the most of it in 2025.

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2025 Marketing Email Marketing Operations 195

Squirrel Systems

FEBRUARY 13, 2025

In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. Far more than just a way to process payments, todays POS technology is transforming the restaurant industryhelping you streamline operations, cut costs, and deliver superior customer experiences.

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2025 POS Technology Operations 93

Modern Restaurant Management

NOVEMBER 12, 2024

Tech Solutions for Severe Weather Preparedness Technology is another component that can aid severe weather preparedness for restaurants. By designing an emergency plan, prioritizing staff safety and training, and investing in the right technology, restaurants can stay one step ahead of the next disaster.

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Training Communication 2025 2024 473

Modern Restaurant Management

MAY 29, 2025

The technology has caught up to the industry’s needs, consumers know what to expect and how best to use it, and QR codes are again a ubiquitous presence around restaurants, bars and hospitality settings. Best and New Uses of QR Codes In just the first three months of 2025, QR code scans reached 41.77

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Menu Loyalty Program Download Customer Service 371

Modern Restaurant Management

FEBRUARY 14, 2025

With this in mind, what can restaurant operators expect from payments in 2025? In 2025, merchants will increasingly adopt SoftPOS solutions, which effectively turn smartphones into trusted payment terminals. These systems will complement existing payment terminal setups, enhancing flexibility and enabling ‘roaming’ sales.

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2025 Sustainability Transportation Travel 275

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

DECEMBER 30, 2024

In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.

Loyalty Program 251

Loyalty Program Franchise Franchising 2025 251

Modern Restaurant Management

MAY 5, 2025

According to the latest 7shifts 2025 Restaurant Labor and Cost Profitability Report , labor costs reaching up to 30 percent of revenue and food inflation ranked as the top concern by 52 percent of restaurant operators in 2025, therefore finding ways to reduce expenses without compromising quality has never been more critical.

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Operations Front of House Back of House 2025 251

Modern Restaurant Management

MAY 30, 2025

Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience. In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

SpotOn

APRIL 14, 2025

San Francisco , April 14, 2025 — SpotOn , a leading software and payments partner for restaurants and small businesses, enters 2025 with strong momentum driven by new client wins, expanded advisory expertise and key product enhancements. and Finn’s Fish House.

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2025 Innovation Fine Dining Equipment 110

Modern Restaurant Management

DECEMBER 16, 2024

Following a year of turbulent hiring trends , inflated expenses, and uncertain demand, 2025 could be the “year of retention” for restaurants. Heading into 2025, restaurants can take advantage of a particular class of workers to bolster their retention efforts: seasonal hires.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Restaurant Business

JUNE 13, 2025

13, 2025 Facebook Twitter LinkedIn It was one of three DoorDash acquisitions announced this year. Both the SevenRooms and Symbiosys purchases are part of DoorDash’s transformation from a delivery company into an all-around technology supplier for restaurants. By Timothy Inklebarger and Joe Guszkowski on Jun. The pending deal for U.K.-based

Reservations 210

Reservations Leadership Advertising 2025 210

Restaurant Business

JUNE 13, 2025

13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025. By Heather Lalley on Jun. Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes.

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Operations Leadership 2025 Fast Casual 227

Lavu

JUNE 20, 2025

The restaurant industry is evolving fast—and at the heart of this transformation is new restaurant technology. In 2025, staying ahead means more than great food—it means leveraging the right tech to boost efficiency, reduce costs, and elevate the guest experience. Honeygrow is the first company to try this technology with restaurants.

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Technology 2025 Online Ordering Fast Casual 78