Modern Restaurant Management

NOVEMBER 12, 2024

2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages. For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training.

Training 473

Training Communication 2025 2024 473

Modern Restaurant Management

DECEMBER 23, 2024

Train your staff to ask for reviews in the right way If you’re not actively asking for reviews, you’re missing out. Train and reward your staff to encourage honest reviews after a positive interaction without being pushy and avoiding review gating. Make the process seamless, honest, and your review count will grow.

2025 308

2025 SEO Social Media Website Management 308

Modern Restaurant Management

APRIL 9, 2025

Unsurprisingly, compliance ranked as one of restaurants’ biggest operational challenges in 2024. Streamlining Compliance Training and Enforcement A well-trained workforce promotes a safer restaurant experience for all.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

DECEMBER 2, 2024

One would think that, in 2024, foodborne illnesses would be a thing of the past. The reality is that, in the world of foodborne illness, it doesn't matter whether it’s 2024 or 1824. Also, take the time to regularly schedule refresher food safety meetings or mini-training sessions.

Food Safety 275

Food Safety Kitchen Safety Management Management 275

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Mandate on-the-job cybersecurity training : Make sure staff know how to detect suspicious activity—and what to do in the event of a breach. Also rising?

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

Modern Restaurant Management

JULY 17, 2025

In fact, Statista found that 66 percent of consumers were trying to limit sugars in their diet in 2024. Educating patrons on how bitterness can actually enhance enjoyment — just as salt sharpens sweetness — requires thoughtful menu language and trained front-of-house staff. Back-of-house training is just as crucial.

Front of House 221

Front of House Back of House Seasonal Menu Sustainability 221

Modern Restaurant Management

JULY 18, 2025

According to PAR’s 2025 QSR Operational Index , loyalty transactions rose more than 30 percentage points in 2024. But here’s the thing about predictable rewards: They train guests to wait for discounts. When restaurant traffic softened and guests pulled back on discretionary spending, loyalty stepped up.

Loyalty Program 251

Loyalty Program Mobile Ordering Point of Sale Coupons 251

Modern Restaurant Management

MAY 9, 2025

Developing system-wide training programs and blended learning courses helped teams adopt new technology smoothly, making the transition more effective. In 2024, our QSR Automations team faced evolving demands from enterprise clients that required us to rethink our approach to onboarding.

Leadership 251

Leadership Innovation Technology 2024 251

Modern Restaurant Management

JANUARY 20, 2025

It’s like training a pilot to fly but not teaching them how to fuel the plane or maintain it. Stop Overpaying Your Distributors In 2024, Sysco reported a gross profit of $14.6 They can get off the ground, but staying airborne? That’s a different story. Let’s get started. billion, reflecting a 4.7

Operations 418

Operations Beverage Point of Sale Pricing 418

Modern Restaurant Management

JUNE 27, 2025

percent in 2024 — falling short of the 4.1 Meanwhile, Chili’s, which saw average unit volumes increase 16 percent in 2024 , experiences a 3 percent satisfaction drop to 78. percent in 2024, providing openings for popular brands like Raising Cane’s and Wingstop. At the same time, U.S. chain sales grew just 3.1

Loyalty Program 371

Loyalty Program Customer Experience 2025 Customer Service 371

Modern Restaurant Management

MAY 13, 2025

By 2024, that number was expected to drop to 25 percent. Invest in hands-on training, mentorship, and growth opportunities because one thing’s clear: Gen Z doesn’t just want a job, they want a path forward. Less early job experience. In 1979 , 60 percent of teens had jobs. Here are a few recommendations: 1.

Leadership 282

Leadership Hospitality Coaching 2024 282

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. As operators look to bolster these two key areas, they’re also closely watching employee training and guest preferences.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

MAY 27, 2025

More recently, Panda Restaurant Group disclosed a March 2024 data breach that compromised driver's license numbers and other personal information of nearly 240,000 current and former employees. Regular cybersecurity awareness training for restaurant staff is essential to counter social engineering schemes.

Insurance 282

Insurance Document Employee Relations 2023 282

Lavu

NOVEMBER 29, 2024

Accessibility in digital menus is no longer optional – it’s a legal requirement in 2024 under the ADA. Staff Training : Teach teams to assist customers and maintain accessible practices. Training Staff and Working with Vendors Accessibility isn’t just about design – it’s also about teamwork and education.

2024 78

2024 Mobile Ordering Online Ordering Customer Service 78

Modern Restaurant Management

FEBRUARY 18, 2025

Fast forward to December 2024, and Auggie’s grossed over $300,000 in a single month. While rewarding at times, it often feels like a never stopping freight train of challenges that only you can overcome. But here’s the twist: its success didn’t come from a perfect concept, prime location, or impeccable timing.

Social Media 432

Social Media Book Back of House Take-out 432

Modern Restaurant Management

JANUARY 31, 2025

1 Squad Goals : OpenTable data revealed a 34 percent increase in parties of more than six on Galentine’s Day (February 13) in 2024, compared to the previous year.2 titled Chili’s and Texas Roadhouse: Full-Service Success in 2024. percent year-over-year during 2024. percent during 2024 and were up 4.2

Marketing 221

Marketing Loyalty Program 2024 2025 221

Perfect Daily Grind

JUNE 13, 2025

In September 2024, the Lamastus Family Estates auction surpassed all expectations and received an incredible bid of US $13,518/kg for a honey processed Elida Aguacatillo Gesha. million bags of coffee in the 2024/25 harvest year, achieving a record US $13.6 million bags, as exports rise 11%. million 60kg bags. billion in sales.

2025 158

2025 Point of Sale Café 2024 158

Perfect Daily Grind

JUNE 19, 2025

increase in volume and a 120% rise in value compared to the same period in 2024. The investment will enable M7B to open 15 new franchised outlets, upgrade its central kitchen for cold brew and blended drinks production, and strengthen staff training programmes to maintain quality consistency across its growing network.

2025 127

2025 Café Events Sustainability 127

Modern Restaurant Management

APRIL 18, 2025

Environmental factors also change – new infrastructure is built and neighbouring retailers come and go – so the performance of an AI system will rely on it being trained and tested on an ongoing basis. Recognizing the Risks The big chains appear to understand the risks.

Food 221

Food Kitchen Safety Food Order Food Safety 221

Restaurant Business

JUNE 23, 2025

It’s so easy to use, there’s no need to spend a lot of time training employees, something that’s also useful if you have a lot of turnover. In addition to saving you time, the iCareSystem AutoDose also saves money.

Food Supply 194

Food Supply Leadership Kitchen Safety 2025 194

Lavu

MARCH 7, 2025

effective March 31, 2024) introduced stricter encryption and anti-phishing measures. took effect on March 31, 2024, new measures like stronger encryption standards and anti-phishing protections were introduced. Seasonal workers and new hires require ongoing security training, making consistent protection harder to maintain.

POS 78

POS Guest Recovery Document Audits 78

Black Box Intelligence

DECEMBER 10, 2024

In highlighting the performance of top restaurant brands for Q3 of 2024, we want to (deservedly)sing their praise. MORE ON IMPROVING ASR How Restaurant Leaders Leverage Guest Feedback Restaurant-Trained Guest Analytics The post Best v. But we also want to share what we think others can learn from them.

2024 52

2024 Fast Casual Customer Service Seasonal Menu 52

Lavu

MARCH 17, 2025

Reduce Waste : Track daily waste, use FIFO (First In, First Out), and train staff on portion control. Train staff on proper portioning techniques. Reduce Waste Train staff on portion control. Train employees on proper serving sizes. Look for patterns to address recurring issues. Keep an eye on portion sizes.

Food 78

Food Waste Seasonal Menu Inventory 78

Rocket Fuel

JANUARY 7, 2025

In 2024, we saw these applications move from the drawing board to the laboratory. Upselling and optimization: Unlike human order-takers, who need to be trained in the art of upselling, AI never forgets to upsell, can understand from tone of voice how to interact, and learns what works and what doesnt.

2025 52

2025 Innovation Customer Service Loyalty Program 52

EATER

FEBRUARY 18, 2025

More recently, as chefs have been working up seasonal menus to highlight local specialties and homegrown bars have been remixing native spirits, Sri Lanka drew millions of tourists in 2024 , announcing the islands comeback on the global stage after a few years of economic uncertainty. Fox Jaffna A full spread at Fox Jaffna.

Hotels 260

Hotels Seasonal Menu Back of House Small Business 260

EATER

MAY 27, 2025

The travel venture, which officially launched in late 2024, is run by Elizabeth Minchilli, a longtime journalist-turned-food guide-turned TikTok star , and her daughters Emma and Sophie, the latter of whom is also a tour guide, author, and travel creator. Still, some experiences, like taking an overnight train, are new to her too.

Food 228

Food Travel 2023 Social Media 228

Perfect Daily Grind

JUNE 16, 2025

In 2024, arabica futures increased 70% to their highest levels since 1977, while robusta prices reached all-time highs. Roasters are facing new challenges Coffee roasters are under more pressure than ever, especially due to rising costs across the entire value chain. Green coffee prices have more than doubled over the last year.

Equipment 155

Equipment Cash Management 2050 Pricing 155

Modern Restaurant Management

NOVEMBER 19, 2024

” According to a 2024 global survey by Lightspeed, 45 percent of consumers are taking part in solo sit-down meals, and a further 34 percent categorize the experience as a form of self care – citing the peace and quiet of the meal and the opportunity to partake in people-watching as top priorities to get out of the experience.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Lavu

JULY 18, 2025

Staff training is equally important. Staff training is essential for a successful rollout. Train your staff : Make sure everyone knows how to use the system effectively. Training is key to success. This is crucial, especially considering the $2,000 it costs to train each new hire. Restaurants For U.S.

POS 60

POS Mobile Ordering Communication Customer Service 60

MBB Hospitality

DECEMBER 22, 2024

is projected to reach $353 billion by 2024, fueled by increased smartphone usage and consumer demand for convenience. Operational Complexity Managing online orders alongside in-house dining requires efficient workflows and staff training. According to a report by Statista , the online food delivery market in the U.S.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Lavu

JULY 4, 2025

To maximize their effectiveness, place kiosks in high-traffic areas, integrate them with your POS system, and provide staff training to assist customers unfamiliar with the technology. The adoption of AI scheduling is on the rise, with 37% of restaurant operators planning to invest in automated recruitment and scheduling tools in 2024.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Qu

NOVEMBER 25, 2024

Without standardized processes in place, operations can become less streamlined, leading to increased training costs and inconsistencies in service and food quality. How: This system helps restaurants create uniform kitchen setups across locations, optimizing workflows and reducing the time needed for staff training. 2) QSR Magazine.

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Perfect Daily Grind

MAY 23, 2025

The USDA pegs Indonesia’s 2024/25 production at 10 million 60kg bags, anticipating a slow but steady recovery after delayed harvests in South Sumatra. Its estimates for Vietnam’s 2024/25 harvest, meanwhile, are over three times this volume. billion 2024 revenue. million from the Specialty Coffee Expo.

2025 63

2025 Guest Recovery 2024 Events 63

Modern Restaurant Management

MARCH 11, 2025

as of December 2024, according to Homebase payroll data. This was now a race to place any person with a pulse into a role, hoping that you could train them up quickly while you capitalized on the pent up demand from diners to enjoy their favorite restaurants again. PIRG Education Fund.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

MARCH 11, 2025

In 2024, we launched Mad Dash, which totally changed curbside pickup. We’ve placed greater emphasis on simplifying back-of-house operations, training teams for efficiency, and strengthening franchisee relationships to navigate industry shifts together.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

EATER

JANUARY 30, 2025

At the time, Piedimonte described his cooking philosophy, which marries his Italian heritage with French training, to Eater Montreal: Sometimes, you can develop flavors that are completely new. Despite the international location, just one chef hails from Canada: Massimo Piedimonte of Cabaret lEnfer in Montreal, which opened in 2022. (At

Back of House 165

Back of House Coaching 2024 Presentation 165

Lavu

JULY 11, 2025

This ensures consistency in offerings, reduces training time, and provides a uniform experience for customers no matter which location they visit. from 2024 to 2030, hitting $14.79 For example, in October 2024, Chili’s implemented a digital ordering platform alongside an upgraded POS system. The result?

POS 78

POS Management Management Mobile Ordering 78