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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. In 2024, food prices have been high and consumer spending has been stretched thin, making it even more difficult for restaurants to attract new customers.

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Cracking the Egg Crisis: Understanding Rising Prices, Supply Chain Solutions, and Strategies for Producers

Modern Restaurant Management

This devastating disease has led to the culling of over 20 million egg-laying hens in the last quarter of 2024 alone. Unlike localized contamination incidents—such as the recall of 10,800 units of Kirkland Signature Organic Pasture Raised Eggs due to Salmonella concerns in late 2024—the impact of HPAI is far-reaching.

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What Does 2024 Look Like for the Restaurant Industry?

Modern Restaurant Management

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. 2024’s Outlook: Positive The restaurant industry is cautiously optimistic as we head into the new year.

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. An issue that may arise from this in 2024 is data privacy. Who brands trust, how programs are architected, procedures and great communication matters…A LOT.

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The Future of Dining in 2025 Is Smarter, Simpler, and More Personal

Modern Restaurant Management

The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization. AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations.

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How to Safeguard Your Restaurant in the Face of Severe Weather 

Modern Restaurant Management

2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages. In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate.

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Exploring Restaurant Technology Trends in 2024

Goliath Consulting

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. These intelligent systems streamline food preparation, optimize cooking processes, and even facilitate communication among kitchen staff. is redefining kitchen operations.

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