Modern Restaurant Management

JANUARY 12, 2023

2023 has the potential to be transformative for restaurants, with opportunity for new innovation beyond a recession in these first months. In 2023, we’ll see operators continuing to seek out platforms that meet guests across every single channel and touchpoint through which they might interact with a restaurant.

2023 493

2023 Online Ordering Social Media Website Management 493

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

APRIL 11, 2025

Additionally, the growth in loyalty program engagement, with diners engaging weekly or more often, up from 34 percent in 2023 to 47 percent now, also signals an opportunity for operators to deepen relationships with diners through rewards, incentives, and technology (58 percent of diners are receptive).

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

DECEMBER 22, 2022

Our technology streamlines operations, provides a better customer experience and establishes an overall improvement and stability to the business. What other restaurant technology trends are you seeing? Where do you see the most potential for robotic use in 2023? In 2023, restaurants will focus on scaling and adoption.

2023 471

2023 Front of House Back of House 2022 471

Modern Restaurant Management

OCTOBER 13, 2024

According to the National Restaurant Association (NRA), as of October 2023 eating and drinking places were 14,000 jobs below their February 2020 level. Restaurants Embrace Technology Today, some of the pressure of labor shortages in the restaurant industry is mitigated by technology.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. A tightly integrated technology strategy will be key to workplace satisfaction and profitability. For part two, click here.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

JANUARY 30, 2023

Technologies such as the Internet of Things (IoT) can help them maximize 2023 financials by: Offering a better experience to diners and employees Increasing efficiencies and lowering expenses These technologies empower restaurants in various ways—from automating tasks to identifying emerging risks.

Technology 474

Technology Fast Casual Waste 2023 474

Modern Restaurant Management

MAY 27, 2025

In January 2023, Yum! Golden Corral's August 2023 network breach affected 183,000 current and former employees, with hackers accessing everything from Social Security numbers to health insurance details. Five Guys experienced a breach in September 2022 that compromised job applicants' personal data.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

JANUARY 24, 2025

representing 18 percent of sales in 2023. The courses includes foundational knowledge on emerging green technologies, strategies for waste reduction, and operational efficiencies that align with sustainability goals. Sales of induction stoves are on the rise in the U.S., I bought my portable induction unit for less than $100.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

APRIL 7, 2025

As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought. Elevate Operations from Adequate to Excellent Over a third (38 percent) of operators say their restaurant was not profitable in 2023.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

JANUARY 18, 2023

In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out. To do more with less in 2023 and retain loyal customers, restaurants should embrace data-driven tech tools that help them more easily create the best guest experiences.

2023 474

2023 Guest Recovery Customer Service Back of House 474

Modern Restaurant Management

OCTOBER 16, 2024

In 2023, over 1.5 The technology used to commit fraud is exponentially more advanced than it was just 10 years ago. The only real way to do that is to use technology solutions that can help you automate detection. What are some common fraud activities you are seeing that affect restaurants? million restaurants in the U.S.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

Modern Restaurant Management

NOVEMBER 12, 2024

Sadly, these events are only becoming more frequent; in 2023 alone, the U.S. Tech Solutions for Severe Weather Preparedness Technology is another component that can aid severe weather preparedness for restaurants. experienced 28 separate billion-dollar weather disasters, breaking the previous record of 22 set in 2020.

Training 473

Training Communication 2025 2024 473

EATER

NOVEMBER 15, 2024

That surge is especially shocking considering that Wonder only started opening physical locations in 2023. In January of 2023, Wonder shut down its van program. January 2023: Wonder pivots away from van delivery in favor of fixed locations. February 2023: Wonder opens its first NYC location in the Upper West Side.

Food 301

Food 2024 2023 2025 301

Modern Restaurant Management

DECEMBER 27, 2022

Technology can boost business operations in a variety of ways. In the coming year, operators should rely on restaurant technology (ResTech) to help them: 1. Implementing technology may be the single most important thing your brand can do in the new year.

Food Safety 566

Food Safety Audits Food Supply Food 566

Modern Restaurant Management

JANUARY 29, 2025

This dynamic has caused egg prices to surge over 38% from fall 2023 to fall 2024, with projections indicating continued volatility throughout 2025. Supply and Demand Imbalance : With fewer hens laying eggs and production costs soaring, the supply chain struggles to meet demand.

Supplies 373

Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

APRIL 4, 2023

According to a recent study conducted by Legion Technologies, 87 percent of managers reported they were stressed or more stressed about staffing than they were last year, with staff shortages being a top concern. The latest WFM technologies utilize artificial intelligence to solve these problems.

2023 419

2023 Customer Experience Restaurant Law Communication 419

Modern Restaurant Management

JANUARY 5, 2022

With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

APRIL 17, 2025

In the decade that has passed since, reservation technology has become a vital part of the restaurant industry. "We've How did it affect Tock and the industry's acceptance of technology as a needed resource? 4 Based on American Express proprietary data from January 2023 to December 2023.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

APRIL 14, 2025

61 percent of kiosk users say they want to see more kiosks in restaurants – up from 57 percent in 2024 and 36 percent in 2023. Technology that once felt futuristic is quickly becoming standard. In 2023, 36 percent of kiosk users said they wished more restaurants offered self-service options.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

7 Shifts

SEPTEMBER 21, 2023

The shrunken labor pool inflation, turnover, and technology, all make up the stew that operating a restaurant is in 2023. But those who are qualified to speak on the subject are the ones doing the work day in and day out trying to untangle the web that is restaurant management in 2023 and beyond.

2023 397

2023 Hiring Leadership Fast Casual 397

Modern Restaurant Management

FEBRUARY 3, 2020

A new normal has evolved in the restaurant industry: Digital delivery sales are expected to grow at a compound annual rate of over 22 percent through 2023 , according to L.E.K. To keep customers happy and business booming, you need to invest in a strategic maintenance plan and the right technology to make everyone’s jobs easier.

Innovation 408

Innovation Technology Management Management 408

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023. In 2023, we experienced unprecedented shifts in consumer behavior amidst broader macroeconomic conditions like inflation.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. economy demonstrated resilience in 2023—with GDP, employment rates and consumer spending remaining relatively stable or even growing. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. The survey also showed 75 percent of respondents expected their labor costs to increase in 2023.

2024 506

2024 2023 Back of House 2022 506

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

OCTOBER 9, 2023

While it’s understandable to believe everything is back to normal – according to our QSR monthly trends, August 2023 traffic was down just half a percent compared to 2022 – the landscape has taken a seismic shift. For example, we noted above that in August 2023, YOY traffic was holding steady. percent lower than 2019.

Pricing 482

Pricing 2023 2019 2022 482

Modern Restaurant Management

DECEMBER 31, 2024

To combat revenue challenges, 36 percent of leaders said their top investments would be in enhanced sales and marketing technology, promotions, and loyalty programs, alongside 27 percent who are planning staff investments, including enhanced training, salaries, recruitment, and benefits. and $18.67 Overall retail sales saw a 3.8

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 26, 2023

What issues/challenges do you see ahead for restaurants as we head in 2023 and what advice can you offer to help? Quick Service Restaurants (QSRs) in particular thrived during the pandemic, largely due to drive through capabilities and technological innovation. On the franchise side, what do you foresee in 2023?

2023 474

2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

MAY 18, 2022

With winter behind us and summer approaching, it is time to begin planning for the 2023 benefits plan year. Second, employers will need to spend more on technology to meet employee needs. In recent years, medical technology has been driving trend, but in today’s economic environment, medical providers are raising prices.

Insurance 531

Insurance 2022 Technology 2023 531

Modern Restaurant Management

JANUARY 10, 2024

Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. percent below pre-pandemic levels as of the start of 2023, resulting in a staggering 450,000 job openings compared to 2019.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

JANUARY 13, 2023

And now as a recession looms on the horizon, eight percent of restaurants are reportedly laying off employees heading into 2023, setting the stage for a tough season as holiday demand puts pressure on already-frustrated staff. Demand for Dining Out Isn’t Going Anywhere. Taking Orders with Artificial Intelligence.

Front of House 528

Front of House Back of House Online Ordering Food Order 528

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

NOVEMBER 7, 2022

We recommend incorporating the following strategies in your 2023 planning: Schedule regular value messaging into your 2023 marketing calendar. In addition to price concerns, traffic is likely to continue being a challenge in 2023. Use technology to entice customers with relevant, personalized promotions.

Pricing 508

Pricing Loyalty Program Point of Sale 2023 508

Modern Restaurant Management

APRIL 9, 2024

Bank of America suggests that technological innovation is the real game-changer , and it could have a big impact on the overall bottom line for restaurants in 2024. With that in mind, here’s a look at some of the moves restaurants are making to delight consumers and modernize operations, powered by technology.

2024 508

2024 Mobile Ordering Front of House Back of House 508

Goliath Consulting

JANUARY 6, 2023

Training Trends in 2023. Technology plays a significant role in the success of digital training; however, if the content isn’t interesting or stimulating enough, the training will not be effective. The post 2023 Restaurant Training Trends appeared first on. Engaging Content. Data Training Systems.

Training 195

Training 2023 Employee Relations Travel 195