Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. These elements were not offset by topline sales gains so many felt the pressure on the bottom line in actual earnings.

2022 197

2022 Food Supply Point of Sale Dietary Restrictions 197

SpotOn

MARCH 19, 2024

SpotOn earned the standing of number 9 in the Dining category , which recognizes companies driving the restaurant industry forward through technology.   SpotOn’s new suite of hardware, also released in 2023, was designed with restaurateurs to meet the evolving needs of modern restaurants. SAN FRANCISCO, Calif.,

2024 98

2024 Innovation Email Marketing Point of Sale 98

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade.

2024 189

2024 2023 Food Order 2013 189

7 Shifts

OCTOBER 20, 2022

What about mandatory service charges? It's a constant conversation in the restaurant industry. But one can't deny that tips make up a majority of restaurant workers' take-home pay. One of those ways is tip pooling, where all tips are collected into one “pool” and re-distributed back to employees. Table of Contents. Tip Pooling Laws.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business.

2024 196

2024 Loyalty Program Food Order 2030 196

Black Box Intelligence

OCTOBER 27, 2022

It’s just as important to concern yourself with the quality of people you invite into your workplace as the quality you place on customer experience and loyalty. . Restaurant sales, Restaurant traffic, PPA (per person average), Sales per labor hour, Daypart, Beverage versus food sales, and On and off-premise sales.

2023 68

2023 Point of Sale 2022 Consumer Goods 68

Open for Business

MAY 9, 2023

But even now that guests have long since returned to on-premise dining, demand for delivery remains high and shows no signs of going anywhere. Third-party delivery may be the most popular, but it’s certainly not the only option restaurants have to bring their food to hungry customers. Third-party delivery is booming like never before.

Delivery 78

Delivery 2023 Loyalty Program Customer Service 78

Apicbase

DECEMBER 8, 2022

But despite the aftermath, the sector has gradually recovered by 2022 – to a point where a new sense of normality has set in. What will customers expect from food and hospitality brands? Predicting trends in the food-service industry is never easy because things change constantly. 2 Off-premise Dining Is Evolving.

2023 52

2023 Food Supply Online Ordering Kitchen Safety 52

Black Box Intelligence

APRIL 12, 2023

As we venture deeper into 2023, the restaurant industry continues to grapple with impacts of inflation, shifting customer dynamics, and an uncertain economic outlook. And although prices are expected to continue to grow more slowly in 2023 than in 2022, price growth is still projected to be above historical-average rates.

Food 76

Food Loyalty Program 2023 2022 76

Black Box Intelligence

FEBRUARY 24, 2023

Best and worst performing region, segment and cuisine is based on same-store sales growth. On the surface, 2023 started off extremely well for restaurants, with sales and traffic growth experiencing a remarkable improvement compared with previous months. As a result of these easy comparisons, same-store sales jumped to +14.2%

Point of Sale 85

Point of Sale Fine Dining Fast Casual Social Media 85

Open for Business

MARCH 7, 2023

Well-trained teams mean shifts run smoothly and guests are happy with service. Restaurant training is one of the most important things an owner can put into place. When all team members fully understand how to execute their roles and responsibilities at the restaurant , they are more confident and engaged on the job.

Training 78

Training 2023 Front of House Back of House 78

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. The research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants. The survey of more than 900 U.S.

Pricing 198

Pricing Consumer Goods Customer Experience Food Order 198

Black Box Intelligence

OCTOBER 27, 2022

It’s just as important to concern yourself with the quality of people you invite into your workplace as the quality you place on customer experience and loyalty. Based on the industry performance of 2022, we’re sharing the current state of restaurant finances as well as the top trends to get ahead of in 2023.

2023 40

2023 Point of Sale 2022 Consumer Goods 40

Aaron Allen & Associates

FEBRUARY 15, 2024

Restaurant Point-of-Sale Companies Rethinking Their Go-to-Market Strategies Restaurants have been historically slow to adopt technologies. Originally published in the Aaron Allen & Associates newsletter on 02/12/2024. The value of a restaurant expert, a professional second opinion, cannot be overstated.

2002 52

2002 Point of Sale 2023 Back of House 52

Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Here are some of their insights. Click here for the first part.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Focus POS

OCTOBER 18, 2021

Recent trends show that diners are still erring on the side of caution, often choosing to eat in places with outdoor spaces or ordering takeout or delivery for off-premises dining. Most restaurant sales come from repeat customers, so building these relationships is important, especially during a pandemic.

Loyalty Program 78

Loyalty Program Point of Sale Email Marketing Coupons 78

Aaron Allen & Associates

AUGUST 15, 2023

Economic Growth Will Continue to Shape the Middle East HORECA Landscape Economic Indicators Encourage Hotel/Restaurant/Catering Sales Generally, the HORECA industry grows at the pace of GDP growth, population, inflation, and share of discretionary income.

Hotels 52

Hotels Catering Tourism 2023 52

Touch Bistro

AUGUST 11, 2021

These states and provinces demonstrate that there are some strategies you can employ to cope with rising minimum wage without firing your staff or compromising customer service. By January 1, 2023 California’s minimum wage will be $15.00/hour hour on June 1, 2023. hour on January 1, 2023. In the U.S., Delaware: $9.25/hour.

2021 98

2021 Restaurant Law 2022 Seasonal Menu 98

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. And 1 out of 4 such people visit the restaurant that shows up in voice search.

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

The Restaurant Times

FEBRUARY 28, 2023

Restaurant owners have a wealth of data, from employee records, distribution network logistics, self-service kiosks, and e-commerce figures to social networking reviews. However, if all you do after reviewing this data is change the amount of stock on hand, you might be losing out on a sizable portion of sales.

Operations 52

Operations Point of Sale Seasonal Menu Customer Experience 52

Modern Restaurant Management

DECEMBER 16, 2019

Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6 percent in November, which represents the third consecutive month of positive sales growth and the strongest since January. Thanksgiving typically represents lower sales volumes for most industry segments.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Black Box Intelligence

MARCH 8, 2022

From robotics to contactless payments, customers and operators began using technology to engage with one another in new ways. And off-premise dining continued its dominance, as consumers enjoyed the safety and convenience of eating at home. . While those data points may be a downer, it’s not all bad news for the year ahead.

2022 52

2022 Guest Recovery Point of Sale 2021 52

Rocket Fuel

DECEMBER 1, 2022

Restaurant owners and franchisees in years past could rely on quick service, clean dining rooms, and friendly staff to stay afloat, but the scene has changed dramatically over the last decade. We’re near entering 2023, where we can expect more digitalization than ever. What To Look for In Online Ordering Systems?

Online Ordering 52

Online Ordering Ordering Point of Sale Mobile Ordering 52

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. Same-store sales growth was -2.1

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Here are some of their insights. – Christine Barone, President, Dutch Bros.

2023 117

2023 Front of House Customer Experience Customer Service 117

The Restaurant Times

OCTOBER 24, 2021

Since there is no real storefront or dining area with ghost kitchens, you just need a few back-of-house employees to fulfil online orders. The food ordering market in India is expanding at a CAGR of 16% to reach $17 billion by 2023 as per DataLabs by Inc42. billion by 2023. . Introduction To Cloud Kitchens . billion valuation.

Kitchen Safety 52

Kitchen Safety Online Ordering Mobile Ordering Food Order 52

Modern Restaurant Management

JUNE 22, 2020

Typically made of legumes, vegetable and assorted grains, these “meat substitutes” are now popular in grocery stores, as well as fast-food restaurants and even fine dining establishments. Covid19 has wreaked havoc with certain sectors of America’s food chain — most recently and notoriously, the meat industry.

Point of Sale 179

Point of Sale 2019 Food Supply Restaurant Law 179

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. For part two, click here.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Apicbase

MARCH 17, 2023

People are dining out again in ever-increasing numbers. The European foodservice industry is at a tipping point. Recommended read: 85+ Restaurant Industry Statistics That Every F&B Operator & Manager Needs to Know in 2023 Here we go! There is good and bad news. At least, that is how it feels.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

7 Shifts

OCTOBER 26, 2022

When you dine out at a restaurant, you tip your server. Most customers don't think twice about leaving a few dollars on the table or selecting a percentage on a tablet. The practice of tipping is straightforward—money in exchange for work or a service. Tips were left in European taverns to ensure quick and good service.

Presentation 486

Presentation Tip Distribution Restaurant Law Back of House 486

The Restaurant Times

MAY 25, 2020

Orders are received online via third-party services or in-house delivery app/website, and the entire management is structured in a way that can be easily handled by limited staff. Dropping sales, stiff competition, and higher operational costs are some factors that are resulting in more restaurants switching to the cloud kitchen business.

Operations 52

Operations Online Ordering Food Supply Food Order 52

The Food Corridor

MARCH 27, 2023

Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.)

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

EATER

MARCH 1, 2021

While the fermented foods industry evangelizes products rooted in global, often East Asian, traditions, its most visible faces are predominantly white The first time I tasted kombucha was in 2010, at a Whole Foods in San Francisco. After I immigrated to Australia in the ’90s, my white friends mocked these ferments as “smelly,” “gross,” and “weird.”

Food 133

Food Social Media Workshop Point of Sale 133

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%).

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312